Meyer Jabara Hotels’ Journey Culture Reaping a 75% Employee Retention Rate
Meyer Jabara Hotels | August 8th, 2023
The Drayton Hotel Savannah Joining Curio Collection by Hilton
Curio Collection by Hilton | July 31st, 2023
Road to Recovery: Planning for a Marathon, Not a Sprint
Nancy Huang | July 15, 2020
By Nancy Huang The following article is part of a series on reopening tips and strategies for hotels, part of our Road to Recovery guide for hoteliers. Click here to access the complete guide. As countries loosen lockdown restrictions, hotels around the world are cautiously reopening and hoping to salvage what’s left of their high season, while simultaneously adjusting to a “new normal” of enhanced hygiene and social distancing in their daily operations. Unfortunately, while some countries of the world are confidently past the first wave of the pandemic, others are seeing their cases rise, even after having successfully broug...
Crestline Hotels & Resorts Adds Two Denver Hotels to Management Portfolio
Crestline Hotels & Resorts, LLC | July 14, 2020
FAIRFAX, VA – July 14, 2020 - James Carroll, President and CEO of Crestline Hotels & Resorts, LLC (“Crestline”) announced that it has been appointed to manage two hotels: the 299 guestroom Holiday Inn Denver East – Stapleton, Denver, CO and the 400 guestroom Renaissance Denver Stapleton Hotel, Denver, CO. “We’re excited to build upon our portfolio of full-service hotels that Crestline manages,” Mr. Carroll said. “During the pandemic, we’ve adopted new sales strategies to ensure that the hotels remain open.” Carroll added, “By tailoring our hotel offerings to the specific needs of small business groups, we were ab...
Bending Without Breaking: How Labor Flexibility Can Help Hotels Survive the COVID-19 Pandemic
Mark Heymann | July 14, 2020
By Mark Heymann The COVID-19 pandemic isn’t going away anytime soon, and the widespread resurgence of cases across the U.S. throughout June and July is a prime example of that. From a hospitality perspective, the unfortunate reality is clear: hotels will continue to face an uphill battle until a vaccine or effective treatment becomes available. There’s no way around it -- point blank, period. The only way forward is by adapting to the circumstances in front of us. How? Well, a good way to start is by implementing flexibility within labor management processes. Unforeseen obstacles are arising every day amid the pandemic, which furthe...
Prestige Hospitality Group Selected to Manage Two Hotels in Kinston, North Carolina
Prestige Hospitality Group | July 13, 2020
ALBANY, NY and CHARLOTTE, NC – James C. Frenis, CHA, Chief Executive Officer of Prestige Hospitality Group, LLC (PHG) is pleased to announce the award of two new third-party management contracts for hotels located in Kinston, North Carolina. PHG was selected to provide hotel management and operation services for the Hampton Inn located at 1382 Hwy 258 South in Kinston. Owned by King’s Hospitality, the 122-room hotel features a ballroom, meeting space, business and fitness centers, outdoor pool and all the complimentary services and amenities associated with the Hampton Inn brand. The hotel was completed renovated in May 2020. PH...
Contactless Technology, Hospitality Services, and the Cloud
Infor | July 13, 2020
Cloud technology in the hospitality industry is changing the way that hotels, resorts, and gaming organizations serve guests. The deciding factor to success is in how simple it is for a guest to get what they want from a hotel via their own personal devices even before they arrive at a location. Essential mobile-based technology enables them to book a room, to set arrival times, to upgrade a room, add services, and more, all without necessarily having to make contact with staff. That call for contactless solutions delivered via cloud PMS is a priority for the industry right now. This is for convenience reasons. Yet it also has social impli...
Winter The Dolphin’s Beach Club, An Eco-Friendly Hotel, Joins Ascend Hotel Collection
The Ascend Hotel Collection | July 7, 2020
ROCKVILLE, Md., July 7, 2020 - Winter the Dolphin's Beach Club is now a member of Choice Hotels International, Inc.'s (NYSE:CHH) Ascend Hotel Collection, a global portfolio of resort, boutique and historic hotels. The marine-themed hotel is located in Clearwater Beach, Florida, where the Gulf of Mexico's welcoming blue waters make it an ideal destination for guests seeking a beachfront stay. Named after the subject of the "Dolphin Tale" movies, the hotel provides upgraded amenities that are purposefully designed to deliver a distinct marine experience in an unforgettable setting. "People are dreaming of travel and are eager to start explo...
IHG to Take on Fiji’s Iconic Grand Pacific Hotel Under the InterContinental Brand
IHG | July 7, 2020
IHG has signed an agreement to take over management of one of the most famous hotels in the Pacific, Fiji’s Grand Pacific Hotel in Suva, in July 2020 and rebrand it as an InterContinental by 2022. Already the most luxurious and iconic product in Suva, the hotel will rebrand as InterContinental Grand Pacific Hotel Suva following a refurbishment It will be IHG’s third hotel in Fiji, and the second for the brand, alongside InterContinental Fiji Golf Resort and Spa in Natadola Bay, which is also owned by the Fiji National Provident Fund (FNPF). Built in 1914 and reopening on its hundredth anniversary in 2014 with contemporary coloni...
ProfitSword Provides Focus Hospitality Management With Latest in Business Intelligence Technology and Revenue Management Efficiency
ProfitSword, LLC | July 7, 2020
Full service hotel management company able to instantly obtain real-time performance metrics across portfolio and identify business risks or opportunities despite current market uncertainty. ORLANDO, Fla. – (July 7, 2020) – ProfitSword, hospitality’s premier developer of business intelligence and data integration software, has been selected by Focus Hospitality Management to enhance its strategic planning, operational management and revenue growth abilities with the implementation of ProfitSage. An award-winning hotel management company that provides in-depth expertise for all facets of a hotel’s operation and that oversees a diver...
Hospitality Financial Leadership: Pay to Play
David Lund | July 6, 2020
By David Lund I have learned a few things since starting my own business nearly seven years ago. Here is a short list of accomplishments: I have managed to survive as my own systems manager which also means looking after Johanne’s stuff which is no small feat for an older guy like me. I also have learned how to navigate our own health care plans which really means there is no plan at all, I live in America after all. Lastly, I have come to understand the hospitality world and the pay-to-play landscape. You can have anything if you’re willing to pay. Really, this is true and in the hotel communication and event world it’...
Key Questions on Employees’ Minds Right Now, Part II/II
James Houran | July 2, 2020
By James Houran & Matt Peterson Many hospitality students and professionals around the world recently participated in AETHOS’ series of development webinars. These sessions offered attendees the opportunity to complete the 20|20 Skills™ assessment to gain a personal SWOT analysis to help them navigate these challenging times of occupational crisis and change. Interestingly, the attendees consistently voiced certain concerns and follow-up questions. We wanted, therefore, to address these issues publicly for the benefit of business owners, leaders, and HR professionals who are eager to understand the issues presently on the minds ...
Hotel Villa Magna to Become the First Hotel in Spain to Operate Under Rosewood Hotels & Resorts
Rosewood Hotels & Resorts | June 30, 2020
HONG KONG, June 30, 2020 - Rosewood Hotels & Resorts® has been selected by RLH Properties, a company listed on the Mexican Stock Exchange and owner of Hotel Villa Magna in Madrid, Spain, to manage the iconic property following a thoughtful enhancement that will be undertaken by RLH Properties. This will be the brand's first hotel in Spain and fourth operation in Europe, where Rosewood is also expanding into other prime locations. Situated in the heart of Madrid, on the revered Paseo de la Castellana, a grand boulevard lined with renowned and architecturally impressive restaurants, shops and attractions, the beloved property will debu...
‘New World, New Employee Safety Culture’ Webcast Series Launching from React Mobile
React Mobile | June 30, 2020
Hoteliers and technology advisors discuss top-of-mind employee safety issues as properties reopen post pandemic; Fast-paced weekly episodes start mid-July and tackle workforce retention, service delivery, brand reputation, technology implementation and more Seattle, June 30, 2020 — Even before COVID-19, a new safety culture began emerging in hospitality that placed employee protection at the core of operations. As hoteliers readied to meet legislative mandates or honor commitments to the American Hotel & Lodging Assn.’s 5 Star Promise, the 2020 pandemic hit. Now, as properties prepare to reopen, operators are asking: How do we get...
Hospitality Sector: Building Resilience in Uncertain Times
June 29, 2020
5 practical tips on how to build a strong operational infrastructure to cope with the unexpected. Hurricane Katrina, 9/11, climate change, COVID-19. From global pandemics to rising seas and terrorist attacks, tourism destinations and properties are highly vulnerable to uncertainties that can rock the world on a dime. Since mega-disruptions are increasingly frequent and unanticipated, hospitality businesses would do well to prepare for the worst with a comprehensive plan that details an immediate response to a crisis as well as addresses potential long-term challenges and plans. This way, whatever the crisis, the plans for addressing it in...
Jonas Chorum Announces Launch of Chorum Mobile in Partnership With Fuel
Jonas Chorum | June 23, 2020
Phoenix, Arizona – June 23, 2020 – Jonas Chorum, a suite of streamlined, intuitive and flexible property management solutions, announced the launch of Chorum Mobile in partnership with Fuel, a leading provider of software and marketing solutions for the hospitality industry. Under this partnership, Jonas Chorum will be selling Chorum Mobile, which is powered by Fuel’s mobile app technology featuring contactless check-in and digital key. As part of the partnership, Chorum Mobile will include the following: Mobile check-in and check-out within the mobile application. Digital key to unlock hotel...
Hospitality Financial Leadership – Everyone Is Famous for 15 Seconds
David Lund | June 22, 2020
By David Lund This pop culture expression was coined by Andy Warhol and a friend Nat Finkelstein in 1968. I’m taking some liberties here but in 1968 it was 15 minutes of fame and in today’s world – who’s got 15 whole minutes anymore – it’s 15 seconds! This story is about my 15 seconds of so-called fame. Fame to me is a funny concept: Who would actually like to be famous and have people bothering you all the time? You lose your privacy and lord knows that could be just a little bit embarrassing from time to time with very little privacy. That’s not for me. I remember writing an answer to this question on a leadership progra...
Tharaldson Hospitality Management Opens New Holiday Inn Express & Suites Las Vegas – E Tropicana
THM | June 18, 2020
Las Vegas, NV – June 18th, 2020 – Tharaldson Hospitality Management (THM) is pleased to announce the brand-new Holiday Inn Express & Suites Las Vegas – E Tropicana is opening today! This state-of-the-art Holiday Inn Express & Suites, located at 175 East Tropicana, features 121 all-suite rooms, along with great amenities such as free Wifi, complimentary hot breakfast at the Express Start Breakfast Bar, beautiful outdoor swimming pool, 24-hour fitness center, and more. Under its franchise agreement with InterContinental Hotels Group, THM will own and operate the property. This hotel is conveniently located right down the roa...
Maestro PMS Direct Booking Metrics Show Growing Recovery for Independent Properties
Maestro PMS | June 16, 2020
Maestro Helps Operators Get Back to Business as Overall Client Online Booking Trends Up over 2019 – 21% Average Increase for the Past 60 Days June 16, 2020 – Hospitality solutions provider Maestro PMS reported a 21-percent increase in online reservations from June 8th to 15th, 2020 over the same period in 2019 from multiple independent properties. The metrics represent an average increase based on reservations for the last several weeks from hundreds of properties that use Maestro’s ResWave web booking engine compared to the same period last year. Maestro PMS is the preferred cloud and on-premises PMS solution for independent hotels,...
Hospitality Financial Leadership – Separation of Duties – Part 2
David Lund | June 15, 2020
By David Lund In the business world protecting your assets is a critical strategy. Without it you are open to “things” happening that can cost you a fortune. I was trained with the concept of the separation of duties as a foundation so in some respects I take it that everyone else has the same perspective. Recently I worked with a client that showed me just how far things can go awry when you put your trust in someone and you fail to have the proper separation and oversight. Now I know you’re thinking two or three things right now. David is very distrusting, and he has no idea who I have looking after my affairs and besides that w...
Valor Hospitality Partners Expands U.S. Portfolio With Seven New Management Agreements
Valor Hospitality Partners | June 12, 2020
Valor Hospitality Partners has officially announced plans to enter the Rocky Mountain region of the United States with the acquisition of seven new management agreements. The properties – including two Holiday Inns, two Holiday Inn Expresses, two Candlewood Suites and independent boutique hotel, The Laszlo – are all formerly operated by MARS Hospitality, and the latest additions to Valor’s growing portfolio. “We are incredibly proud to assume the management of these assets for a wonderful group of owners and investors” says Euan McGlashan, Co-founder and CEO of Valor. “Our discussions leading up to this agreement were though...
The Ritz-Carlton, Amelia Island Appoints Greg Cook as General Manager
The Ritz-Carlton, Amelia Island | June 11, 2020
AMELIA ISLAND, FL (June 11, 2020) –The Ritz-Carlton, Amelia Island, north Florida’s premiere luxury resort, is delighted to announce the promotion of Greg Cook as General Manager. Cook was formerly an Area General Manager, with oversight of The Ritz-Carlton, Amelia Island included in his leadership portfolio, and has been intimately involved with all aspects of the property. In his new role, Cook will manage all aspects of the resort, amplifying the success of the award-winning hotel, while cultivating new relationships and providing exceptional guest service. His vision and acumen have been tapped for major projects on-site, includi...
Hospitality Ventures Management Group (HVMG) Assumes Management of Four-Hotel Portfolio
Hospitality Ventures Management Group | June 9, 2020
ATLANTA, (June 9, 2020)—Hospitality Ventures Management Group (HVMG), an Atlanta-based, private hotel investment, ownership and management company, today announced it has assumed management of a four-hotel portfolio of upper upscale and upscale independent and Hilton-branded hotels located in Fla., Okla., and Texas. The 248-room Hilton Dallas/Southlake Town Square, the 227-room Hilton St. Petersburg Carillon Park, the 161-room Hilton Garden Inn Oklahoma City Airport and the 139-room Islander Resort on the beach in Islamorada, Fla., are owned by Hobbs & Curry Family Limited Partnership, LLP, a private owner and developer of hotels acro...
Anant Operations Selects SalesAndCatering.com STS Cloud System for 9 Properties
SalesAndCatering.com, LLC | June 2, 2020
Powerful STS Cloud Sales Solution Lets Property Teams Cross-Sell Remotely and Verify Room Inventory, Rates and Meeting Space, Track Sales Revenue for Ownership MOUNT PLEASANT, SC, June 2, 2020 – SalesAndCatering.com announced that Anant Operations replaced its legacy system with the STS Cloud Sales and Catering System at its ten properties. Nebraska-based Anant operates mid-scale Marriott and IHG lifestyle brands. STS Cloud is a full-function, cost effective sales and catering software system used by hundreds of properties and multi-property hotel groups. Click here for information on SalesAndCatering.com. “We recently installed the...
Hospitality Ventures Management Group (HVMG) Assumes Management of Kentucky’s The Inn On Broadway Lexington
Hospitality Ventures Management Group | June 1, 2020
LEXINGTON, Ky., (June 1, 2020)—Hospitality Ventures Management Group (HVMG), an Atlanta-based, private hotel investment, ownership and management company, today announced it has signed a management agreement to operate the Inn On Broadway in Lexington, Kentucky. “Particularly during the current environment, hotel owners are turning to trusted and proven operators to help their hotels maximize performance and weather the on-going crisis,” said Robert Cole, president & CEO, HVMG. “HVMG has been through the highs and lows of multiple cycles, making us as prepared as possible to navigate through the pandemic. We have come up wi...
Davidson Hotels & Resorts Tapped to Manage Snowpine Lodge
Davidson Hotels & Resorts | June 1, 2020
ATLANTA (June 1, 2020) – Davidson Hotels & Resorts, one of the nation’s leading full-service hospitality management companies, announces the addition of the Snowpine Lodge to its expanding portfolio. Situated slopeside with unparalleled access to Alta mountain Ski Area in Alta, Utah, the resort features 54 luxurious guest rooms and suites; 14 deluxe dorm beds; Stillwell Spa; more than 10,000 square feet of flexible indoor/outdoor event space; two unique dining experiences; a fully stocked game room; a mountain-side pool and hot tubs, fitness center and yoga studio; outdoor firepits; ski lockers and Utah’s oldest ski shop, the Deep P...
