Meyer Jabara Hotels’ Journey Culture Reaping a 75% Employee Retention Rate
Meyer Jabara Hotels | August 8th, 2023
The Drayton Hotel Savannah Joining Curio Collection by Hilton
Curio Collection by Hilton | July 31st, 2023
Aimbridge Hospitality Selected to Manage Three Marriott Properties in Indianapolis
Aimbridge Hospitality | November 19, 2019
DALLAS – NOVEMBER 19, 2019 – Aimbridge Hospitality, the world’s leading third-party hotel management company, announces it has been selected to manage three Marriott International-branded properties located in Indianapolis, Indiana. The portfolio includes Marriott Indianapolis East, Fairfield Inn & Suites Indianapolis East and Delta Indianapolis East. The hotels are owned by U.S. OCG, a global investment firm based in Los Angeles. This management agreement marks the first partnership between U.S. OCG and Aimbridge Hospitality. “Aimbridge Hospitality has a renowned reputation as the leading hotel management firm, and we are lo...
The Digital Guest Journey Advances With Maestro PMS Mobile Check-Out and Tablet eFolio Display
Maestro PMS | November 19, 2019
Property-Branded Tablet eFolios and Mobile Check-out Give Guests Mobile Convenience that Supports Environmental Sustainability November 19, 2019 – Mobile operations and environmental sustainability are two of today’s top hospitality trends. Guests want to control as much of their hotel experience as possible on their mobile device. They also want to support hotels and businesses that demonstrate environmental sustainability. Maestro PMS’ integrated Tablet eFolio Display and Mobile Check-out hotel software applications give guests the mobile control they want while reducing the property’s wasteful paper consumption. “Maestro...
Dimension Development Adds Doubletree by Hilton Hotel New Orleans to Its Portfolio of Hotels
Dimension Development Co. | November 18, 2019
NEW ORLEANS, Nov. 15, 2019 -- Dimension Development Company, a top hotel management and investment company, is proud to announce that it has added the Doubletree by Hilton Hotel New Orleans to its fast-growing portfolio of full-service properties. Dimension currently operates the Homewood Suites by Hilton New Orleans and The InterContinental New Orleans Hotel and has an extensive track record in New Orleans. "We are excited to continue growing our presence in the New Orleans market," said Michael Hildum, Vice President of Operations for Dimension Development. "Doubletree New Orleans is a dynamic hotel with a proven success record and D...
Safety and Security Tips for Hotel Management
Kacey Bradley | November 18, 2019
By Kacey Bradley Safety and Security Tips for Hotel Management For some travelers, a hotel's a place to rest their head after a day of exploring. For others, it's where they decompress after a long day of meetings. However a guest might see their accommodations, a hotel serves as a home away from home — and it should feel like that in more ways than one. Namely, guests look for comfort — especially from the cozy rooms and extra amenities you provide. They also want to feel just as secure with you as they do in their own homes. Indeed, that's why safety is one of the fundamental basics that every hotel should provide. It's up t...
Request for Proposals to Be a Management Company for Under-Construction High-End Boutique Hotel and Private Golf Club in Southwestern Virginia
Hotel & Leisure Advisors, LLC | November 12, 2019
Hotel & Leisure Advisors is working on behalf of a client to solicit qualifications and proposals from experienced firms to manage an existing high-end golf club, a vineyard and an under-construction, 40-unit luxury boutique inn (inclusive of yurts) in Southwest Virginia. The inn will offer additional amenities such as an outdoor pool, full-service restaurant, event space, business center, outdoor patio, retail shop. It will also offer planned outdoor activities such as horseback riding, shooting, fishing, hiking, ropes course, archery, etc. The subject development includes a large amount of land on which to develop a wide range of infras...
AI in Recruitment: Artificial Intelligence over Human Intelligence?
Kimberly Yoong | November 7, 2019
As the hospitality industry seeks to automate and streamline its processes to drive operational efficiencies, will AI-automated hiring practices soon be a necessity? By Kimberly Yoong Technological progress in today’s society has reached unprecedented levels; the World Wide Web did not even exist thirty years ago, while smartphones as we know them today have barely been around for a decade. Now, an even more sophisticated tool is at the forefront of changing the way we live – Artificial Intelligence (AI). McKinsey’s Global Institute model predicts that approximately 70 percent of companies will adopt some form of AI by 2030, and ...
Why Hotels Need Modern Optimization and Management Platforms
Karen O'Neill | November 7, 2019
By Karen O'Neill, President-Americas at Knowcross The writing is on the wall: across industries today, it simply does not pay to be resistant to change. Not only do customers, or in the case of hospitality, guests, expect more from the brands they give their business to, staff expect more as well. For hotel staff, their job is entirely ruled by the delivery of service; their role exists to assist the property in running smoother, all the while ensuring each guest enjoys their stay. In many cases, this can be a complex job. Guests are increasingly particular, expectations for requests are hasty, and pivotal touch-points are often exacerbate...
Is Guest Privacy Still Sacrosanct?
Larry Mogelonsky | October 30, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Call me old-fashioned. To me, a hotel’s guest list is completely confidential, released only on a need-to-know basis. This protects not only the guest’s privacy but also the hotel from the likes of paparazzi, over-zealous bill collectors and jealous spouses. And as it concerns high status guests, privacy is tantamount to loyalty. In all of the hotels that I’ve worked with, mentioning anyone on the guest list in a public space where other non-staffers were in earshot was strictly verboten. To do so was grounds for dismissal. There were absolutely no exceptions. Sure, after the ...
TraknProtect Launches Educational Series on Staff Safety (Panic Button) Alert Legislation, Compliance and Implementation
TraknProtect | October 28, 2019
Leading hotel technology provider to deliver industry education and informational resources for hoteliers looking to deploy staff safety button solutions Chicago – October 28, 2019 – TraknProtect, a leading provider of real-time location technology purpose-built for the hospitality industry, has announced the launch of a specially developed educational series on staff safety legislation, compliance and implementation. The series kicked off last week with the premiere of TrakCast, a new podcast dedicated to educating the industry on advances in hospitality technology. Hosted by TraknProtect’s Monica Newsome, TrakCast’s “Safety...
Remaining Relevant in the Age of Airbnb
Travel Outlook Hotel Reservations Call Center Services | October 17, 2019
By John Smallwood, CEO, Travel Outlook Help travelers identify with your brand on an emotional level Noted Harvard Business professor Theodore Levitt once said that “People don’t want a quarter-inch drill. They want quarter-inch holes.” This expression gets to the heart of marketing and the desire not just to sell but to gain and foster a customer. Defining products or services as being defined by their practical use has since been seen as a critical feature in how advertisers go about selling. But in addition to their practical use, Levitt also wanted advertisers to focus on the customer and their needs, rather than just see them ...
Management Starts by Safeguarding Your Managers
Larry Mogelonsky | October 16, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Most guests are unaware of the third key pillar of most flagged properties – the management company. When they’re doing their job, you can tell those as everything is running smoothly and guests are happy. New Castle Hotels and Resorts (NCHR) is one such company, and as I learned from sitting down with Vince Barrett, the company’s Vice President of Food & Beverage and Managing Director Provender, it all starts by minimizing turnover at the senior level. This ensures that there are no staffing crunches or training hiccups down the chain, but it also means that time spent...
How Hotels Can Overcome the 3 Worst Guest Pain Points
Karen O'Neill | October 16, 2019
By Karen O'Neill, President-Americas at Knowcross There is little debate that guests today are more 'experience-loyal' than 'brand-loyal,' and guest experience is quickly becoming a far more influential factor in building guest satisfaction, revenue, and loyalty. Yet, many hotels are blowing it with long lines, slow responses, maintenance issues, poor service quality control, and unhelpful or uninformed staff. Another problem lies in that many guests will say nothing, then follow up their stay with a rant on social media or a damaging review on TripAdvisor. So how can hoteliers readily anticipate and remedy the common pain points experi...
IHG Signs With Tan Holdings for Management of Fiesta Resort Guam
IHG | October 15, 2019
The 318-room hotel will join the IHG system from today and will rebrand as Crowne Plaza Resort Guam in early 2021, following an extensive, multi-million dollar refurbishment. IHG has made its foray into Micronesia following the signing of an agreement with owner Tan Holdings to take on management of Fiesta Resort Guam. The hotel will join the IHG system from today and will rebrand as Crowne Plaza Resort Guam in early 2021, following an extensive, multi-million dollar refurbishment. The 318-room hotel is located in the centre of Tumon Bay, with direct beach access and a short walk from high-end shopping areas. Following the refurb...
Reinventing The Welcome: Finally, Self Check-In Has Been Done Right!
Doug Kennedy | October 10, 2019
By Doug Kennedy For decades now, some hoteliers and many hotel tech providers have been pushing hotel guests to embrace self check-in procedures. I first heard of this concept as a budding young entrepreneur floating my business plan for a hotel industry training company to the top minds in lodging. The year was 1989 and my proposed company name was Check-Inn Training. I remember one industry icon in particular who, upon seeing the name on my binder, said “Bad idea young man.” He proceeded to hand me a copy of an article from what was then called Hotel & Motel Management, in which a headline read “Front Desk Staffs To Be Replaced...
Routier Unveils MessageHub™ for Hoteliers, a Centralized, Omni-Channel, AI-Powered, Guest Messaging and Communications Hub
Routier | October 3, 2019
Unified communications hub leverages AI to drive in-stay guest engagement and increase guest satisfaction, while streamlining hotel operational efficiencies. NEW YORK & TEL AVIV, October 3, 2019 — Routier, Inc., a leading provider of AI-enabled hotel operations, marketing and guest engagement solutions, today unveiled MessageHub™, a cloud-based unified communications platform that empowers hoteliers to truly connect, engage and communicate with their guests during their stay. With seamless integration to the hotel CRM, PMS and CRS, MessageHub™ enables multilingual, AI-driven, interactive two-way communication and provides a devic...
Donohoe Hospitality Services Adding Six New Hotels to Its Management Portfolio
Donohoe Hospitality Services | September 25, 2019
BETHESDA, MD – September 25, 2019 – Thomas Penny, III, President of Donohoe Hospitality Services, a division of Donohoe, today announced the addition of six new hotels to its management portfolio. The hotels that are all new builds include: · The dual branded 250 guestroom Hampton Inn & Suites/Home2 Suites by Hilton Las Vegas, NV, opening in the first quarter of 2020. · The 156 guestroom Canopy by Hilton Harbor Point, Baltimore, MD, opening in the second quarter of 2020. · The 138 guest suite Homewood Suites by Hilton, Reston, VA, opening in the third quarter of 2020. ...
Crestline Hotels & Resorts Selected to Manage New Dual-Branded Hyatt Place and Hyatt House in Arizona
Crestline Hotels & Resorts, LLC | September 24, 2019
FAIRFAX, VA – September 24, 2019 - Crestline Hotels & Resorts, LLC (“Crestline”) announced today its management of the dual-branded Hyatt Place and Hyatt House hotels located on Arizona State University’s Tempe Campus. The hotels, which are scheduled to open in the summer of 2020, will be the first dual-branded Hyatt Hotels in the Tempe market and the first hotels to be developed in the ASU Athletic District. The hotels will be a focal point of the 350-acre Novus Corridor on ASU’s campus, which will ultimately include 3.9 million square feet of office space, nearly 4,000 homes, and 300,000 square feet of retail and restauran...
Powerful Collaboration Produces Efficient and Cost-Saving Labor and Data Management
September 24, 2019
Two Experienced Companies—One Amazing Outcome Hotels run on people and data. But as labor costs increase at record rates and distribution complexity makes revenue generation difficult and expensive, thoughtful, ongoing data analysis to make the right decisions every day is a requirement for success. Fortunately, there are two innovative companies that provide solutions to thousands of hotels to solve these challenges: ProfitSword and Hotel Effectiveness®. They’ve collaborated for years by connecting their two powerful hotel systems—business intelligence + labor management—to deliver maximum performance and profitability for client...
Angie Hospitality Equips Hotels With Advanced IP-PBX Telephony Compatibility to Streamline Guest Communications and Efficiency
Angie Hospitality | September 17, 2019
Hospitality’s first purpose-built guest room assistant offers seamless integration with hotel IP-PBX systems to replace outdated guest room phones. San Jose, Calif. – September 17, 2019 – Angie Hospitality, developer of the industry’s first 24-hour interactive guest room assistant purpose-built for the hotel environment, announces the seamless integration of its newly expanded line of Angie devices with hotel IP-PBX systems, eliminating the need for hoteliers to make additional and often costly guest room equipment purchases. Compatible with IP-PBX systems used by many hoteliers today, the Angie device serves as an in-room SIP (St...
Greenwood Hospitality Selected to Manage Hyatt Place in Champaign, Illinois
Greenwood Hospitality | September 16, 2019
Champaign, Illinois, September 16, 2019 – Greenwood Hospitality Group, a full-service third party hotel management company, announced today that it has been awarded the management contract for the Hyatt Place Champaign/Urbana located in Champaign, Illinois. Greenwood Principal Thomas Conran made the announcement. Located at the intersection of Neil Street and Church Street in Champaign’s vibrant downtown area, this contemporary hotel is conveniently situated steps from 36 different restaurants and bars and popular attractions such as the Virginia Theatre. The hotel is also just minutes from the University of Illinois campus. Feature...
Hoteliers, Are You Offering the Highest Level of Service?
Karen O'Neill | September 12, 2019
By Karen O'Neill, President-Americas at Knowcross In this time, better known as the ‘Age of the Customer,’ what differentiates companies like Apple, Amazon, Zappos from the rest? The simple answer would be their never-ending efforts to exceed customer service expectations and create memorable, ever-lasting experiences. When it comes to the hospitality industry, while there is no shortage of sentiments that should guide a hotelier’s approach to success, there is one which arguably stands above the rest: great hospitality is defined by exceptional service. A recent Walker study, states that by the year 2020, customer experience will...
SpaSoft Announces Integration With PXP Financial
Springer-Miller Systems | September 12, 2019
Toronto, Canada — September 12th, 2019 — SpaSoft, an industry leading, all-in-one spa management solution is excited to announce their integration with PXP Financial, an omni-channel, international payments provider. The integration allows for payments to be processed directly through PXP Financial’s ANYpay POS solution within SpaSoft, and PXP Financial’s ANYpay Gateway for SpaSoft’s Online Booking Platform, which provides SpaSoft clients with a safe and secure method to process payments. Leveraging point-to-point encryption (P2PE) and tokenization, all transactions will be fully secure, with sensitive data protected at all times...
PSD2 IN REAL LIFE: How The New Payment Service Directive Works for Hotels and Online Bookings
Shlomit Kugler | CEO, MyCheck | September 12, 2019
By Shlomit Kugler PSD2 IS OLD NEWS By now, you've likely heard about the new credit card payment service directive and its potential repercussions in our industry. What you may not know, however, is that PSD2 is nothing new in fact, it was first implemented back in 2015, even though not all its parts were enacted simultaneously. Strong Customer Authentication, particularly, was meant to come into force only on September 14th, 2019, four years after the approval of the directive. So, you'd imagine the industry to be ready, wouldn't you? Well, not quite... KNOWLEDGE, POSSESSION, AND INHERENCE So, what is PSD2? At its core, it is merely an ...
Quore Surpasses 4,000 Hotel Customers
Quore | September 11, 2019
The hotel workforce communication platform is being used by hotels across 30 countries Franklin, Tenn. – Sept. 11, 2019 – Quore is pleased to announce that today more than 4,000 hotels are successfully using its hotel operations platform, furthering its position as a market leader. At its inception in 2012, Quore was the product of a single engineer at a local hotel property trying to solve the frustrations and miscommunications that he encountered while doing his job. Then, Quore surpassed its three-to-five-year plan within the first three months of business and now, with over 4,000 hotels, Quore has more than tripled initial pro...
