HFTP® Acquires Leading Hospitality Industry Brands: Hospitality Upgrade, Hotel-Online, The CIO Summit and The Executive Vendor Summit
Hospitality Financial and Technology Professionals | June 25th, 2024
Overcoming the fear of IMPLEMENTATION
Jeremiah Magone | April 17, 2019
By Jeremiah Magone People are funny. And the way they respond to things rarely makes sense, at least not right away. Just think about how most hoteliers make decisions when it comes to technology upgrades, for example. They start by looking around, talking with technology providers, and going to demos to figure out the best way forward. So far so good… But as soon as it comes to making a commitment, things often come to a screeching halt. Which is strange when you step back and look at it. Because, in the vast majority of cases, hotels are spending 10X as much on Kleenex and hand towels and a thousand other little things, every m...
Teneo Hospitality Group Begins New CSR Initiative with Kids in Need Foundation and Society B to Provide School Supplies to Kids Across America
Kids in Need Foundation | April 17, 2019
Eden Prairie (Minneapolis), MN, April 2019 … Teneo Hospitality Group, the premier group representation firm, is teaming up with the Kids in Need Foundation (KINF) and Society B to give back to communities where they host events. The program, created by Teneo, includes an innovative approach to raise funds for KINF to provide school supplies to students and teachers across America. It is designed to enable and encourage Teneo-member hotels, resorts, destination management companies, staff and clients to participate in raising money to support KINF's programs. Teneo's clients can contribute by purchasing Society B merchandise with ...
IHG Signs Master Development Agreement With Valor Hospitality Partners Africa for Multiple Franchise Hotels
April 17, 2019
InterContinental Hotels Group (IHG®), one of the world's leading hotel companies, has signed a Master Development Agreement with Valor Hospitality Partners Africa to roll out multiple franchise hotels over the next 10 years, across IHG's portfolio of brands in midscale, upscale and luxury segments. The agreement will see IHG expand its presence in Sub-Saharan Africa, including key countries such as South Africa, Botswana, Mozambique, Mauritius, Ethiopia, Zambia and Kenya. The development adds to IHG's growing pipeline in the Middle East and Africa and cements its position as one of the leading operators in the region. Valor Hospital...
Dimension Development Adds the 353-Room Hanover Marriott to Their Management Portfolio
Dimension Development Co. | April 17, 2019
WHIPPANY, N.J., April 17, 2019 -- Dimension Development is named management company of the Hanover Marriott in Whippany, New Jersey. Dimension's portfolio now exceeds 65 hotels with additional properties in their pipeline. "Our growth is very strategic. Our ability to pick unique properties and drive returns for our owners while providing the best customer satisfaction for our guests sets us apart from other management companies," said Ryan Frederick, Vice President of Operations for Dimension Development. Located in Whippany, NJ, the Hanover Marriott features 353 luxurious guestrooms, with 8 suites, a complimentary hotel ...
Six Tech Trends Still Reshaping Hospitality in 2019
EHL | April 17, 2019
From narrow artificial intelligence to intelligent things and edge computing, these six trends continue to reshape hospitality business. Technology in recent years has evolved at such a rapid pace and taken us further into a sci-fi-like future faster than our ancestors could have ever predicted. From smart home-enabled devices that control our thermostats and refrigerators to cryptocurrencies that provide secure stores of value, recent trends have brought many pipe-dream technologies to life. Many advancements have been more subtle but equally promising and transformative, from smart analytics in consumer and professional apps to the gr...
Aloft Hotels Debuts in Shanghai With Opening of Aloft Shanghai Zhangjiang Haike Hotel Led by General Manager Andy Shen.
Aloft Hotels | April 17, 2019
SHANGHAI, April 17, 2019 -- Aloft Hotels, Marriott International's innovation incubator brand for global travelers, today opens the brand new 191-room Aloft Shanghai Zhangjiang Hotel, bringing high-tech, modern style and a vibrant new social scene to Shanghai as the first Aloft hotel in the city. Owned by Shanghai Tech University Hotel Management Limited, Aloft Shanghai Zhangjiang Haike Hotel is the first international hotel located in the central area of Zhangjiang Hi-tech Park Pudong. Ideally situated within a prime hub for innovation and technology businesses, the hotel is also located within a short drive from the New Internatio...
Penn National Gaming to Close Resorts Casino Tunica
Penn National Gaming | April 17, 2019
TUNICA, Miss. -- Penn National Gaming, Inc. ("Penn National" or the "Company"), today announced plans to close the Resorts Casino in Tunica, Mississippi effective June 30, 2019, subject to regulatory approvals. Penn National acquired the operations of Resorts Casino Tunica, along with Bally's Casino Tunica (subsequently renamed "1st Jackpot"), in March 2017. Penn National leases the underlying real property associated with the two casinos from Gaming and Leisure Properties, Inc. (GLPI: NASDAQ) ("GLPI") pursuant to the terms of the Company's existing Master Lease with GLPI. In addition, Penn National operates Hollywood Casino Tunica, loc...
Hard Rock International and Convention Hotels India Private Limited Bringing Hard Rock Hotel Bangalore to India
Hard Rock International | April 17, 2019
HOLLYWOOD, Fla. – April 17, 2019 – With a portfolio spanning across 75 countries, including 27 unique hotel properties with 37 projects in different phases of development, Hard Rock International continues intensifying its international presence with the announcement of Hard Rock Hotel Bangalore, slated to open in Fall 2020. Joining Hard Rock Hotel Goa, the second Hard Rock Hotel in India will be located in the bustling city of Bangalore, known as the Silicon Valley of India. "The city of Bangalore is full of culture and beauty and is the perfect location for our second property in India," said Todd Hricko, senior vice presi...
When Customers Speak To Us, Are We Listening?
Gary R. Hernbroth | April 17, 2019
By Gary Hernbroth I firmly believe that we can learn a lot from our failures and setbacks – IF we pay attention. In fact, I recently spoke on this very topic at the Club Management Association of America's World Congress in Nashville. Several of my audience members enthusiastically shared their stories with each other, stories of how they failed, or suffered a setback, or screwed up, and how they learned from the experience and came out of it smarter and better-suited to deal with similar situations in the future. As with individuals, the same should hold true for businesses. Sometimes things break. Sometimes things go boom in the nig...
Avison Young Announces Portfolio Sale in San Francisco
Avison Young | April 17, 2019
ATLANTA – April 17, 2019 – Avison Young Hospitality Group announced the firm closed a four-property hotel portfolio in downtown San Francisco. The portfolio contained 418 rooms and consisted of the following properties; Hotel Vertigo, Good Hotel, Americania Hotel and the Carriage Inn. The transaction closed on Monday April 8th. Avison Young represented Haiyi Hotels as the seller and the buyer was Oxford Capital Group LLC. This transaction represents the 6th closing Avison Young has completed in San Francisco within the last two months and the firm's 15th closing for 2019. Chris Stark, a Principal with the Avison Young Hospit...
Your Wine List Needs Branding Too
Larry Mogelonsky | April 17, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) What does your wine list stand for? What's its elevator pitch? Is it meaningful for customers? Does it fit with the theme and business plan for the parent restaurant? Of course, we are talking about branding and marketing as much as we are talking about the physical alcohol inventory. While most of this critical exercise will be handled by the restaurant, the hotel and the marketing department, the wine list must still match the greater vision if it is to truly shine. Importantly, it needs a cohesive brand if it's going to do its job as effectively as possible – that is, make ...
Human Centric Lighting Key to Workplace Environment, Necessary in Modern Design, Say Experts at Lutron-hosted Event
Lutron Electronics | April 17, 2019
COOPERSBURG, Pennsylvania (February 12, 2019) – Daylight, views of the outside, and control of light levels are essential parts of human centric lighting, which should be a major factor in designing workplaces, according to expert panelists at the Human Centric Lighting Roundtable hosted by Lutron, held December 14, 2018, in Chicago. Expanding on such concepts as the power of daylight, the role of smart technology and the increasing use of full-spectrum color and white tuning, the panelists discussed how a focus on human centric lighting can be instrumental in enabling enhanced well-being and happiness, making spaces more attracti...
Home2 Suites in Destin, FL Receives Hilton Extended Stay Percentage Most Improved Award
McNeill Hotel Company | April 17, 2019
Germantown, Tennessee, April 17, 2019 – McNeill Hotel Company's Home2 Suites Destin has been officially recognized by Hilton Worldwide, earning its Extended Stay Percentage Most Improved Award. Each year, Hilton recognizes the 'best of the best' from its All Suites and Focused Service categories with awards. These winners are the teams and leaders who are helping them live out their vision to fill the earth with the light and warmth of hospitality, delighting guests and delivering exceptional experiences daily. "I would like to congratulate the entire Home2 Suites Destin team on earning this award from Hilton, which has been a gre...
Back to Basics: Top Five Email Marketing Best Practices for Hoteliers
HEBS Digital | April 16, 2019
Email marketing is a vital part of a hotel's CRM efforts, but for many, it remains a complex, uncharted landscape. The good news is, it's not as hard as it seems. These days, a wide array of user-friendly platforms make it easy to maintain and manage an email list, design collateral, automate sends, and gather analytics. However, it's important to keep some important best practices in mind. So, without further ado, here's our list of the top five email marketing best practices for hoteliers. 1. You're Only as Good as Your List Good email marketing starts with a good email list. However, many hotels are stuck with an old list that's been...
FAUCHON Hospitality Expands Boutique Hotel Collection With 2020 Opening of Second Property in Kyoto, Japan
FAUCHON Hospitality | April 16, 2019
PARIS, FRANCE (April 16, 2019) -- FAUCHON Hospitality, which debuted its first hotel in Paris in September of 2018, will open a second property in Kyoto, Japan, it was announced today by Jacques-Olivier Chauvin, President and CEO. FAUCHON has been a well-known brand in Japan for the past 47 years, and currently manages 28 shops, 2 cafes, and 2 bakeries with cafes throughout the country. The five-star FAUCHON Hotel Kyoto will open in 2020 in the center of Kyoto, in the Shimogyo-ku district, approximately 10 minutes from the most interesting districts (Gion, Higashiyama and Kawaramachi-Shijo). The hotel will feature 70 guest rooms and sui...
Ambassador Hotel Oklahoma City Enhances Guest Connectivity and Convenience via Wi-Fi Upgrade and BeyondTV With Voice Control by Hotel Internet Ser
Hotel Internet Services, Inc. | April 16, 2019
Upscale 1920s property leverages HIS expertise to update network infrastructure while providing each guest with latest in content casting abilities and voice-activated amenity control. Oklahoma City— April 16, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of advanced guest Wi-Fi and BeyondTV equipped with the latest in voice control and virtual assistant abilities at the Ambassador Hotel Oklahoma City, Autograph Collection. A 4-Star property located in a historic 1920s building, the Ambassador Hotel Ok...
3 Ways to Serve a Customer Even When We’re Not at Our Best
Steve DiGioia | April 16, 2019
By Steve DiGioia As I lay in bed, coughing and sneezing from a cold, dreading even going to the kitchen for a glass of water because of aches and pains from my unseen tormentor, I'm comforted knowing, "boy, I'm sure glad I don't have to go to work today". But what if I did? How would I be able to serve my customers with these rotten cold symptoms? That's the question every service provider must answer on those days when we're not at our best. Service doesn't end when we're sick or tired. It continues through snowstorms and divorces. It is shared by all who expect to be valued, not for our money but for our humanity. But humanity can be ...
Marcus® Hotels & Resorts Assumes Management of the Hyatt Regency Hotel in Schaumburg, Illinois
Marcus Hotels & Resorts | April 16, 2019
MILWAUKEE--April 16, 2019-- Marcus® Hotels & Resorts, a nationally recognized hotel owner and management company and division of The Marcus Corporation (NYSE: MCS), today announced it has assumed management of the Hyatt Regency Schaumburg in Schaumburg, Ill., effective April 1, 2019. Targeting travelers seeking a seamless, intuitive experience, from efficient personalized, high-touch business meetings to memorable family vacations, the newly renovated Hyatt Regency Schaumburg is conveniently located approximately 15 miles from Chicago O'Hare International Airport and 30 miles from downtown Chicago, and is situated among some of ...
Quore to Showcase Hospitality’s ‘Friendlier’ Housekeeping, Engineering, Work Order Automation and PM Solutions at AAHOACON
Quore | April 16, 2019
Voted the No. 1 Housekeeping solution for two years in a row, Quore will feature its award-winning software in Booth 1826 at the 2019 Asian American Hotel Owners Assn. Convention in San Diego FRANKLIN, TENN.– April 16, 2019 – Next week America's fastest-growing provider of workforce communication and engineering/housekeeping management technologies will show why it's considered to be "the friendlier solution" at AAHOACON. The 2019 Asian American Hotel Owners Assn. Annual Convention & Trade Show, to be held April 24 to 27 at the San Diego Convention Center, attracts hoteliers looking to maximize their business potenti...
Rainmaker Enters Q2 With High-Growth Momentum and Exciting New Advances
Rainmaker | April 16, 2019
Alpharetta, GA – April 16, 2019 - The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization solutions reports continued growth coming out of Q1, a steady pipeline and new advances to their revenue and profit optimization suite of solutions. "We're excited to kick off 2019 with a strong sales quarter," says Mike Cowles, CEO at Rainmaker. "We've added a lot of great names to our growing customer list, continued to make strides in expanding our global footprint, and are making great product enhancements to help our growing all-inclusive customer base." Rainmaker had a very successf...
Paradise City, Korea Uses the InvoTech Uniform Management System
InvoTech Systems, Inc. | April 16, 2019
Continuing with Our International Growth, The Paradise City Implements the InvoTech Uniform System to Establish Efficient Operations and Ongoing Cost Saving Benefits LOS ANGELES, CA – April 16, 2019 InvoTech Systems Inc. announces the recent implementation of its Uniform System at the Paradise City in Korea. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Paradise City, manages the uniform inv...
Glen Eyrie Castle & Conference Center Discusses How Its Recent Install of Maestro PMS Across the 723 Acre Site Has Transformed Their Operation and
Maestro PMS | April 16, 2019
"They have a culture of customer service like Glen Eyrie. They understood how independents operate much better than the other companies" April 16, 2019 – Glen Eyrie Castle & Conference Center's parent company, The Navigators®, purchased the property in 1953 to be its global headquarters. Since then Glen Eyrie has grown to serve meeting groups, conferences, retreats and become a popular destination among guests and groups. As it entered the 21st Century, Glen Eyrie's team realized its existing hotel software was not able to grow with the property's guest engagement and centralized operational needs. In 2017 Glen Eyrie began...
Hilton Expands Presence in Colombia With Debut of Hilton Bogota Corferias in Bogota
Hilton Hotels & Resorts | April 16, 2019
BOGOTA, Colombia & MCLEAN, Va.--Hilton (NYSE: HLT) today officially announces the opening of Hilton Bogota Corferias, representing Hilton's 20th property in the country. As the first full service hotel in the city's fair and convention district, the 410-room property features more than 13,000 sq. ft. of flexible meeting and event space, including the largest terrace in the area that offers both indoor/outdoor space and spectacular mountain views. "Colombia's tourism industry continues to set records with a nine percent growth in visitor arrivals last year, maintaining a positive year over year momentum," said Jorge Giannattasio, sen...
Hunter Valley’s Most Prestigious Estate Reopens as voco Kirkton Park Hunter Valley in Australia
IHG | April 16, 2019
voco™ Kirkton Park Hunter Valley has today opened its doors as Australia's second voco™ hotel following the completion of a refresh and rebrand to IHG's newest upscale brand, voco. Renowned as one of the Hunter Valley's most prestigious estates, the 70-room property now embodies the bold characteristics of voco, with exclusive features from its bright yellow accents to onsite beehives and distinctive hallmarks, setting it apart for a memorable stay. Already a much-loved destination for locals and visitors alike, Kirkton Park estate reigns on 70 acres of rolling countryside and scenic mountain views, and just minutes away fro...