The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
The Ayre Group and Nikki Beach Hospitality Group Partner to Bring Resort & Spa, Beach Club and Residences to Antigua
Ayre Group | October 21, 2024
JOLLY BEACH, Antigua, Oct. 21, 2024 -- Today the Ayre Group and Nikki Beach Hospitality Group, the global luxury lifestyle hospitality company, announced their partnership to open Nikki Beach Resort & Spa Antigua, which will also feature a beach club – Nikki Beach Antigua – as well as branded, private Nikki Beach Residences. The details of the resort were unveiled at a groundbreaking ceremony on Jolly Beach, the location for the new development. The mile long Jolly Beach is located on the island's beautiful west coast, an immaculate example of one of Antigua's 365 powdery-white sand beaches. The US $400m+ de...
Palm Holdings Celebrates Grand Reopening of TownePlace Suites by Marriott London After Extensive Renovation
Palm Holdings | October 21, 2024
LONDON, Ontario-- Palm Holdings is proud to announce the grand reopening of the newly renovated TownePlace Suites by Marriott London, a premier extended-stay hotel. The ribbon-cutting ceremony was led by Mandy Choi (VP of Hotels Palm Holdings) and David Abraham (General Manager TPS), alongside local dignitaries. Located at 800 Exeter Rd near Highway 401, the revamped property offers business and leisure travelers a modern and comfortable stay, with easy access to the city's main attractions and key businesses. The hotel’s 126 suites, spanning three floors, have undergone a complete transformation, featuring latest designs for the ...
Sunray Group and Town of Wasaga Announce Agreement on New Mixed-Use Development
Sunray | October 21, 2024
TORONTO--Sunray Group of Hotels and the Town of Wasaga Beach have announced a letter of intent on a new development in Wasaga Beach at 1st St. North and Beach Drive. The project, set on 4 acres of land across from Beach Area One, is planned to include a full-service hotel with 120 to 150 units, restaurant, event spaces and retail. The hotel component will occupy approximately 1.5 acres of the property. The redevelopment also includes a joint venture between Sunray Group and the Town on a mixed-use residential component and public square. Sunray is also in preliminary discussions with the Town to acquire additional land to build and operate a...
The Hospitality Show Announces Highlights and Key Sponsorships for 2024
The Hospitality Show | October 21, 2024
NEW YORK (Oct. 21, 2024) – The Hospitality Show, the industry’s leading technology and operations event produced by Questex and the American Hotel & Lodging Association (AHLA), announced an extensive list of program highlights and sponsorships today. This year’s event will take place at the Henry B. González Convention Center in San Antonio, Texas, Oct. 28-30, bringing together thousands of owners, operators, and leading hospitality professionals for three days of networking, education, and tangible tools to operate more efficiently. Recently awarded the prestigious Trade Show Executive Gold 100 Grand Award for “Bes...
Vincent De Croock Joins Park Hyatt New York as New Director of Sales and Marketing
Park Hyatt New York | October 21, 2024
NEW YORK (October 21, 2024) — Park Hyatt New York, the five-star award-winning hotel located on Manhattan’s Billionaires’ Row, is pleased to announce the appointment of Vincent De Croock as Director of Sales & Marketing. With a passion for excellence and a dynamic approach to sales leadership, De Croock will focus on growing strategic accounts, cultivating key relationships and further strengthening the hotel’s reputation as a leading luxury destination. This year the flagship hotel of the Park Hyatt brand celebrates its 10th anniversary with a transformative renovation and the addition of the Manhattan Suite, a new 3,500-square-...
Commonwealth Hotels Names Dorian Franklyn Phillips as General Manager, The Art Hotel, Curio Collection by Hilton
The ART Hotel Denver | October 21, 2024
DENVER, Colo. (October 21, 2024) – Commonwealth Hotels announced today that Dorian Franklyn Phillips has been appointed General Manager of The Art Hotel, Curio Collection by Hilton. With over a decade of experience in the hospitality industry, Phillips aims to demonstrate his successful management style by overseeing all daily operations, crafting memorable moments for guests, and encouraging staff members to provide top-tier service. “We are pleased to welcome Dorian as our new General Manager and look forward to his leadership inspiring our team to achieve greatness, combined with extensive experience, a fresh perspective, and a ke...
OUTRIGGER Unveils the All-New OUTRIGGER Waikiki Paradise Hotel
OUTRIGGER HOSPITALITY GROUP | October 21, 2024
Honolulu — OUTRIGGER Hospitality Group proudly unveils the newly reimagined OUTRIGGER Waikīkī Paradise Hotel, the brand’s second craft hotel following OUTRIGGER Waikīkī Beachcomber Hotel. Formerly known as OHANA Waikīkī East, this transformed property merges modern amenities with cultural authenticity to offer guests a truly unique and immersive Hawai‘I experience. Built on the historic land that was once part of Princess Ka‘iulani’s esteemed Waikīkī estate, ‘Āinahau—meaning “cool land”—the OUTRIGGER Waikiki Paradise Hotel draws its name and inspiration from the estate’s former title, “Paradise Garden.” Kn...
Kimpton Virgilio Appoints Carlos Juárez Soto as Executive Chef
Kimpton Virgilio | October 21, 2024
Mexico City, Mexico – October 21, 2024 – The executive team at Kimpton Virgilio is pleased to officially announce Carlos Juárez Soto as the Executive Chef at the new 48-room luxury boutique hotel in Mexico City’s hip Polanco district. Juárez Soto is in charge of the Pepe restaurant, a vibrant Spanish tavern concept combining Spanish and Latin flavors, as well as La Caña, the hotel's lively rooftop bar. From Escabeche Kampachi to Octopus Morcilla to Iberico Dumplings, Chef Juárez Soto brings bold flavors and a wealth of experience to the table. "We are honored to have Chef Juárez Soto leading our culinary team," said Erick Vargas...
Premier Resorts & Management Opens Renaissance Hotel on Daytona Beach Oceanfront
Renaissance Hotels | October 21, 2024
Daytona Beach, FL – October 21, 2024 – Premier Resorts & Management, a full-service hotel operating company headquartered in Ormond Beach, Florida today announced the opening of the 190-room Renaissance Daytona Beach Oceanfront Hotel. The futuristically-designed property located at 640 North Atlantic Avenue on the oceanfront of Daytona Beach is owned by 640 North Atlantic Hospitality, LLC and managed by Premier Resorts & Management. With nothing separating the hotel from the ocean but a sandy beach, the Renaissance Daytona Beach Oceanfront Hotel is just a short walk from the Ocean Center Convention Center and only 15 minutes from...
The Peninsula Hotels Welcomes New Leadership as Benjamin Vuchot Appointed Executive Director and CEO of The Hongkong and Shanghai Hotels, Limited
The Hongkong and Shanghai Hotels, Limited (HSH) | October 21, 2024
Hong Kong, 21 October 2024 - The Hongkong and Shanghai Hotels, Limited, owner and operator of The Peninsula Hotels, is pleased to announce that Mr Benjamin Vuchot will succeed Mr Clement King Man Kwok as Executive Director and Chief Executive Officer of the Company with effect from 3 March 2025. Mr Vuchot will also be appointed as a member of the Executive Committee, Finance Committee and the Group Management Board and a Director of some of the group’s entities following his appointment as Executive Director and Chief Executive Officer of the Company. As per the company’s announcements dated 15 December 2023 and 13 August 2024. Mr Kw...
Radisson Hotel Group Boosts Its Italian Portfolio with 5 Signings and Introduction of New Brands to the Region
Radisson Hotel Group | October 17, 2024
Italy is a crucial growth market for Radisson Hotel Group, drawing million visitors annually to cities like Rome, Venice, and Milan. Its rich cultural heritage makes it ideal for expanding luxury lifestyle brands such as Radisson Collection. Opportunities in emerging cities like Bergamo and Pisa, along with Italy’s role as a major business hub, align with the Group’s strategy to serve diverse travelers. With five new hotels signed in the past year and seven openings planned in 2025, adding over 1,000 rooms, Radisson Hotel Group’s Italian portfolio has grown from three to 20 properties in six years, advancing its goal of 30 hotels ...
Baha Mar in The Bahamas Unveils Expansion Plans With New Beachfront Resort and Residences
Baha Mar | October 17, 2024
NASSAU, The Bahamas, Oct. 17, 2024 -- The leading luxury resort Baha Mar announces expansion plans to add a 4th luxury resort as the next phase of its continued development. The new resort and residences will be a stunning addition to Baha Mar's "luxury of choice" collection, with a projected opening in 2029. Today Baha Mar and the government of The Bahamas have signed their Heads of Agreement signaling the approval to move the project forward to construction. Designed by internationally recognized architect and designers Foster + Partners, the resort will be situated on 12 beachfront acres and feature approximately 350 rooms and 5...
Club Med Appoints New VP of Marketing and VP of Sales for North America
Club Med | October 17, 2024
Club Med, the global leader in premium all-inclusive vacations, is announcing the appointment of two seasoned executives to its North American leadership team: Armelle De la Porte des Vaux has been named Vice President of Marketing, North America, and Ron Gulaskey has been appointed Vice President of US Sales & Strategy. Both bring extensive experience and proven track records of driving growth and innovation in the travel industry. They will join Club Med as it continues its ambition to become the most desirable lifestyle brand ahead of its 75th anniversary year in 2025. Resort focuses will include Club Med Michès Playa Esmeralda...
Maverick Promotes Vasileios Ioannou to Regional Vice President of Operations
Maverick Hotels & Restaurants | October 17, 2024
Chicago, Illinois, October 17, 2024 – Maverick Hotels and Restaurants announced today that it has promoted Vasileios Ioannou to the position of Regional Vice President of Operations. Maverick founder and CEO Robert Habeeb made the announcement. Vasileios has extensive experience in all aspects of hotel operations for large national properties. His responsibilities have included ensuring compliance with regulatory agencies, budgeting and forecasting of sales and revenue, P&L accountability, monitoring payroll, food and beverage cost controls, analyzing performance trends, scheduling staff and hotel management meetings, and coordinating ...
Hermitage Bay in Antigua Re-Opens After Extension Renovation
Hermitage Bay | October 17, 2024
October 16, 2024 (St. Mary’s, Antigua) – Hermitage Bay, the highly acclaimed, laid-back, luxury resort nestled on the rolling hillside of Antigua’s west coast, is set to open its doors again on November 1, 2024, following a multi-million dollar renovation project. Now under the ownership of international hotelier, Daniel Shamoon of Luxury Hotels Partners, the resort retains all the charm that established it as a Caribbean gem while offering inspired enhancements, including 30 fully redesigned guest villa suites, an increased number of private pools, refreshed spa and newly landscaped gardens. The guest experience has been reinvigorat...
Dusit Hotels & Resorts Returns to India with Upcoming Opening of dusitD2 Fagu in the Himalayas
Dusit International | October 17, 2024
Bangkok, Thailand, 17 October 2024 – Dusit Hotels and Resorts, under Dusit International—one of Thailand’s leading hotel and property development companies—announces its return to India with the anticipated soft opening of dusitD2 Fagu. This luxurious retreat, set amidst the serene mountains of Fagu, near Shimla, is scheduled to open its doors in December 2024, offering an exceptional blend of Thai hospitality and local charm. Surrounded by the majestic Himalayan landscape, dusitD2 Fagu promises a tranquil escape for leisure, wellness, and adventure seekers alike. The property features 80 elegantly appointed guest rooms, ranging fro...
Loews Hotels & Co, in Partnership with Universal Orlando, Set to Open Universal Helios Grand Hotel in Tandem with Opening of Universal Epic Unive
Loews Hotels & Co | October 17, 2024
Orlando, Fla. (Oct. 17, 2024) – Loews Hotels & Co, co-owner and operator of the hotel portfolio at Universal Orlando Resort, announces the much-anticipated opening date of the company’s third hotel coming to Universal Epic Universe next year. Universal Helios Grand Hotel, a Loews Hotel will start taking reservations October 22 for bookings beginning May 22, 2025. The company is in the midst of unprecedented growth as it prepares to also open Universal Stella Nova Resort and Universal Terra Luna Resort in 2025. Bringing the Orlando hotel portfolio to a total of 11 hotels and 11,000 guest rooms, Universal Helios Grand Hotel combines ...
Tasmania’s First DoubleTree by Hilton Debuts in Hobart
DoubleTree by Hilton | October 17, 2024
Highly anticipated hotel brings Hilton's renowned service and exceptional stays to Tasmania. Hobart, TAS – 17 October, 2024 - Hilton (NYSE: HLT) today announced the opening of DoubleTree by Hilton Hobart, a newly built 206-room hotel on Macquarie Street, Hobart. The hotel provides exceptional views of both Kunanyi/Mount Wellington and the Derwent River waterfront and enjoys easy access to the city’s cultural attractions. The hotel is managed by Hilton and marks the first Hilton hotel in Tasmania. Hilton area vice president and head of Australasia, Paul Hutton, said that “DoubleTree by Hilton Hobart will bring a uniquely Tasmanian flav...
Four Seasons and AGC Equity Partners Announce Plans for Luxury Resort in Mykonos, Greece
Four Seasons Resort Mykonos | October 17, 2024
Expansion of Four Seasons portfolio in Greece will feature a new beachside property nestled within the soaring cliffs and crystal blue waters of Kalo Livadi Bay TORONTO, Oct. 17, 2024-- Leading luxury hospitality company Four Seasons and Blue Iris Investments S.A, ('Blue Iris'), an investment vehicle of AGC Equity Partners ('AGC'), a global alternative asset investment firm, announce plans for a brand new beachside resort that will welcome its first guests in summer 2025. Located along the coastline of Kalo Livadi Bay, Four Seasons Resort Mykonos, Greece will offer 94 spacious rooms, villas and suites with exquisite views of the Ae...
Wyndham Inks Development Agreement to Bring Microtel by Wyndham Brand to India
Wyndham Hotels & Resorts | October 17, 2024
LONDON, Oct. 17, 2024 -- Wyndham Hotels & Resorts has signed an exclusive development agreement with NILE Hospitality LLP to introduce its Microtel by Wyndham brand to India, marking the eighth Wyndham brand to debut in the country. This strategic alliance enables Wyndham to leverage a leading regional third-party developer and operator to bring its award-winning brand to India. With Wyndham's global presence and NILE's expertise across India, the Company anticipates opening 40 Microtel hotels by 2031, all of which will be direct franchisees of Wyndham, as part of its ambitious and robust growth strategy. The agreement underscores ...
Helsinki Named World’s Most Sustainable Travel Destination
Helsinki | October 17, 2024
The Global Destination Sustainability Index measures the sustainability of travel destinations in four different categories using more than 70 indicators. The comparison includes more than a hundred cities throughout the world that have invested in sustainability. Helsinki has performed well in the GDS Index in the past: in 2023, our ranking was fourth. “Being named the world's most sustainable travel destination is proof of the long-term work that has been done in Helsinki. We are developing and growing tourism sustainably together with tourism operators and local residents. The first place we have now achieved indicates that we are o...
Rio de Janeiro’s Room Rates Jumped to Eight-Year High Thanks to Rock in Rio
CoStar Group | October 17, 2024
WASHINGTON – 17 October 2024 – Boosted by the Rock in Rio music festival, Rio de Janeiro’s hotel industry reached its highest monthly average daily rate (ADR) and revenue per available room (RevPAR) in eight years, according to September preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. September 2024 (year-over-year % change): Occupancy: 71.5% (+10.3%) ADR: BRL907.20 (+35.5%) RevPAR: BRL648.33 (+49.4%) The only month with higher ADR and RevPAR in Rio was August 2016 during the Summer Olympics. The first night of the R...
U.S. Hotel Results for Week Ending 12 October
CoStar Group | October 17, 2024
WASHINGTON – 17 October 2024 – Helped by the Columbus Day/Indigenous Peoples' Day calendar shift, the U.S. hotel industry reported positive year-over-year comparisons, according to CoStar’s latest data through 12 October. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 6-12 October 2024 (percentage change from comparable week in 2023): Occupancy: 70.3% (+2.4%) Average daily rate (ADR): US$166.88 (+1.4%) Revenue per available room (RevPAR): US$117.28 (+3.8%) Among the Top 25 Markets, New Orleans saw the largest performance lifts across each of ...
Events Pushed Brisbane Hotel Performance to September Highs
CoStar Group | October 17, 2024
WASHINGTON – 17 October 2024 – Events pushed Brisbane hotel average daily rate (ADR) and revenue per available room (RevPAR) to all-time highs for September, according to preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. September 2024 (year-over-year % change): Occupancy: 78.5% (+3.3%) ADR: AUD236.64 (+1.7%) RevPAR: AUD185.82 (+5.0%) Noteworthy nights for hotels occurred during the Brisbane Festival, Brisbane Lions elimination AFL final, and consistent events at the Convention Centre. On Saturday, 7 September...
