The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Omni Hotels & Resorts Appoints Trip Riggs as Chief Financial Officer
Omni Hotels & Resorts | March 7, 2024
DALLAS, TX (March 7, 2024) - Omni Hotels & Resorts is pleased to announce the appointment of Trip Riggs as its new Chief Financial Officer (CFO), reporting to President Kurt Alexander. Riggs will oversee the company's finance and accounting functions and play a vital role in driving performance and growth within the executive leadership team. Regarding the appointment, Kurt Alexander shared: “Trip has a demonstrated track record of leading high-performing teams that support the business in generating best in class returns. We are excited to have him on the team, and we believe his expertise will allow Omni to further strengthen our ...
Marriott International Signs Agreement With Victoria Park Hotels to Debut Autograph Collection Hotels in Hong Kong
Marriott International | March 7, 2024
Marriott International, Inc. today announced it has signed an agreement with Victoria Park Hotels Ltd. to launch The Park Lane Hong Kong, Autograph Collection in early 2025. The Park Lane Hong Kong, Autograph Collection is expected to join Autograph Collection Hotels’ portfolio of over 300 independent properties in the most desirable locations across the world, each with its own unique perspective on heartfelt design and hospitality. “We are delighted to work with Victoria Park Hotels to bring Autograph Collection Hotels to Hong Kong," said Yibing Mao, President, Greater China, Marriott International. “It further underscores our com...
Best Habits for Hotel Sales Site Tours: Stand Out When They Stop By (Whether in Person or Virtually)!
Doug Kennedy | March 7, 2024
Doug Kennedy’s Next Training Webcast - Complimentary Registration Now Open Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, March 18, from Noon – 12:45pm EST. REGISTER HERE “While many group and event bookers go through the buying cycle without ever visiting the hotel in person, there are still plenty who prefer a site tour,” said KTN President Doug Kennedy. “And smart salespeople always offer to conduct live virtual site tours for those who cannot visit.” Ty...
Hospitality Upgrade Announces 2024 Executive Vendor Summit Annual CIO Panel and New Investment Panel
the Executive Vendor Summit | March 7, 2024
Event Will be Held March 26-28 in Denver; Registration Open ATLANTA, March 6, 2024 – Hospitality Upgrade Magazine has announced that registration is open for its 19th Annual Executive Vendor Summit (EVS) and will be held at the Curtis Hotel in Denver, Colo., on March 26-28, 2024. The Executive Vendor Summit is a unique invitation-only industry event that brings together senior technology executives from the hospitality industry for learning, thought leadership and networking. The 2024 agenda will include many popular sessions of previous events, including the CIO panel. This year’s CIO panelists include Andrew Arthurs of Aimbridge ...
Hotel Revenue Growth Spearheads Cendyn’s Repositioning
Cendyn | March 7, 2024
Integrated hotel technology and services company unveils new brand proposition and products following portfolio consolidation Paris, France, 07 March 2024 – Cendyn, a global leader of integrated hotel solutions, has unveiled a revamped brand identity and a new consolidated product offering at ITB Berlin, bolstered by a bigger team in EMEA and APAC to support its growing customer base. Cendyn’s new value proposition presents a powerful collection of integrated solutions, enabling hoteliers to find new guests, book more direct, and grow revenue. Representing key parts of its product portfolio, Cendyn’s new consolidated Revenue G...
Deer Path Inn Appoints James Barnett as New General Manager
Deer Path Inn | March 6, 2024
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Will 2024 Go Up, Down or Sideways for Hoteliers?
Robert Rauch | March 6, 2024
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Red Sea Global and Four Seasons Partner to Develop New Luxury Wellness Resort and Private Residences at Triple Bay AMAALA
Red Sea Global | March 6, 2024
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The Future of Work: The Power of Human-Centric Leadership Explained
EHL Insights | March 6, 2024
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Caribe Royale Orlando Joins WorldHotels™ Elite
WorldHotels™ | March 6, 2024
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Cycas Hospitality Makes Three Senior Appointments to Leadership Team
Cycas Hospitality | March 6, 2024
Cycas Hospitality today announced three, senior appointments to further strengthen the hotel management company’s leadership team, as it continues its expansion across Europe. Keith Griffiths has been appointed as Chief Operating Officer and joins Cycas Hospitality following a series of senior leadership roles, including as CEO of Atlas and Starboard Hotels. Griffiths will lead the operational divisions across the UK & Ireland alongside Julia Harnischfeger recently appointed to oversee the operational direction of the continental European portfolio. Griffiths said: “Cycas is an outstanding company with a stunning portfolio of br...
MRS Group of Hotels Welcomes Chef Vijay Kumar Sahi as Director – Culinary
The MRS Group of Hotels | March 6, 2024
National, March 06, 2024: MRS Group of Hotels, which owns and operates a distinct collection of boutique hotels across Rajasthan & Uttarakhand, is delighted to announce the appointment of Chef Vijay Kumar Sahi as its new Director – Culinary. With a rich heritage of culinary excellence and a forward-looking vision, Chef Sahi is set to enhance dining experiences across MRS hotels, bringing nearly two decades of international and national expertise to the forefront of its culinary operations. Chef Sahi, celebrated for his innovative culinary techniques and a deep understanding of global gastronomy, joins MRS Group from his notable tenure ...
Remington Hospitality Announces the Retirement of President Chris Green
Remington Hospitality | March 6, 2024
Dallas, TX — March 6, 2024 — Remington Hospitality, a leading hotel management company, today announces the retirement of President Chris Green, effective April 5, 2024. Serving as President for the last two years, Chris has become an invaluable leader at Remington, acting as a driving force in cultivating strong relationships with owners while ensuring property performance remains at the forefront of decision-making. Chris played an instrumental role in the merger of Chesapeake Hospitality and Remington Hospitality, acting as the primary catalyst in building new relationships with third-party owners. Before the merger in April of 202...
WTTC Launches Roadmap to Guide Businesses Through the Jungle of Sustainability Reporting in Travel & Tourism
WTTC | March 6, 2024
New report designed to tackle the sector´s unique sustainability challenges Berlin, Germany: The World Travel & Tourism Council (WTTC) today launched a pioneering readiness roadmap, aiming to simplify sustainability reporting in the Travel & Tourism sector. Launched during ITB Berlin, WTTC and Oliver Wyman announced the Sustainability Reporting Readiness Roadmap, a strategic tool to guide businesses through sustainability frameworks, compliance timelines, and readiness assessments, simplifying the journey towards sustainable compliance. This roadmap is more than just a tool; it’s a strategic compass, enabling companies to decod...
UN Adopts a New Global Standard to Measure the Sustainability of Tourism
UN Tourism | March 6, 2024
A groundbreaking statistical framework, developed under the leadership of UN Tourism, has been adopted by all 193 UN member states. The Statistical Framework for Measuring the Sustainability of Tourism (MST) thus becomes the internationally agreed reference framework for measuring the economic, social and environmental aspects of tourism. The adoption by the UN Statistical Commission at its 55th session (27 February – 1 March 2024) marks a historical milestone towards harnessing the full potential of the sector, providing a solution to the pressing need for a harmonized methodology to effectively assess the sustainability of tourism...
Hotel Water As a Wellness Amenity
Adam and Larry Mogelonsky | March 6, 2024
By Adam and Larry Mogelonsky A common expression is ‘you are what you eat’, but an asterisk here is ‘you are what you drink’. Besides only the narrowcast view of this as an alcohol-related issue, there’s an increasing focus on water quality and how contaminants affect health over long periods of time. With our own guiding adage that ‘as one does at home, one will expect at hotels’, heightened awareness for water quality will soon come to affect how guests perceive your in-room tap water, your restaurant’s water, your showerheads and whichever bottle supplier you’ve sourced. First, we need some background on the problem...
AHLA Names Kevin Carey Interim President & CEO
AHLA | March 6, 2024
WASHINGTON (March 6, 2024) – The American Hotel & Lodging Association (AHLA) announced today that Kevin Carey will serve as AHLA’s interim president & CEO while continuing in his role as AHLA senior executive vice president & COO. Carey succeeds former AHLA President & CEO William “Chip” Rogers, who resigned last Friday to pursue other professional interests. Carey will report directly to AHLA’s Board of Directors until a permanent president & CEO is selected and onboarded. AHLA’s Board of Directors is in the process of forming a committee to identify and evaluate potential president & CEO candidates an...
Man-Made Lagoons Gain Popularity
Stephen Szczygiel | March 6, 2024
By Stephen Szczygiel, CHIA INTRODUCTION Man-made swimming lagoons, not to be confused with pools or waterparks, have emerged as a new and innovative way to enjoy recreational water activities. These large (over one acre of water surface) and uniquely designed aquatic venues present new opportunities within the residential, resort, and attractions industries. Over the past several years, H&LA has seen the emergence of swimming lagoons in many facets of leisure development from large-scale resort settings to residential developments. The rise in popularity of these man-made lagoons lies in their ability to create waterfront and bea...
Introducing Jonas Chorum POS: Streamlined Retail & Restaurant Operations
Jonas Chorum | March 6, 2024
Jonas Chorum is excited to introduce our new point-of-sale solution, Chorum POS. The combination of Chorum PMS and POS gives hotels one integrated solution across hotel departments. Chorum POS is a robust management system that can run front-of-house and back-of-house operations for busy restaurants. It is a flexible and scalable system that can be used across multiple outlets, from your bar, restaurant, lounge, gift shop, or any retail space. Chorum POS is fully integrated with our property management system to create a seamless guest experience. Data is automatically synced to create itemized receipts when needed, while managing end-of-...
Fraud Detection in Hotel Transactions: A Machine Learning Framework
Shahinez Guetal | March 5, 2024
By Shahinez Guetal, Area Front Office Manager at Marriott International The hospitality sector is vulnerable to many fraudulent transactions, which can occur in different forms, from bogus bookings to stolen credit card details. These activities have an impact on revenue and erode customer confidence. Machine learning (ML) is useful for detecting this fraud in hotel transactions. The article explores the intricacies involved in fraud detection within the hotel industry and presents a comprehensive ML framework that may be used to address such issues. Fraudulent Activities Digitalization of the hospitality industry has allowed guests...
Santo Domingo Marriott Hotel Piantini Debuts in Dominican Republic’s Capital
Marriott Hotels® | March 5, 2024
Today, Marriott Hotels - part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands - announced the opening of Santo Domingo Marriott Hotel Piantini, marking the flagship brand’s debut in the Dominican Republic’s bustling and vibrant metropolis. The new hotel brings the brand’s rich legacy and elevated hospitality to an island known for its fascinating culture, where the old and the new seamlessly converge across centuries. Located in the heart of the financial and entertainment center of Santo Domingo, the hotel is situated near high-end retail stores, exciting restaurants and bars, and iconic landmarks, including ...
The Ranch at Rock Creek Appoints Chance Gibson as General Manager
The Ranch at Rock Creek – Philipsburg, Montana | March 5, 2024
Philipsburg, Montana (March 5, 2024) – The Ranch at Rock Creek announces the appointment of Chance Gibson as their new General Manager. With a distinguished 30-year career in the luxury hospitality industry and a passion for excellence in both professional and personal endeavors, Gibson brings a wealth of knowledge and leadership to his role at the Forbes Five-Star guest ranch. Chance's journey in the hospitality industry has taken him across the globe, with notable roles in Houston, Denver, Nashville, Las Vegas, and even Sanya, China. His extensive experience includes positions with industry trailblazers such as MGM Resorts International ...
What Is the Triple Bottom Line and How Does It Work?
EHL Hospitality Insights | March 5, 2024
In a world where corporate greed and profiteering have been cited as two of the primary drivers behind the ongoing cost-of-living crisis that’s increasing financial hardship across Europe, the idea that businesses could exist for any reason other than profit seems hard to fathom. However, there’s a school of thought, called the triple bottom line (TBL), which suggests that businesses should be just as committed to improving the lives of people and the planet as they are to boosting their profits. In this article, we’ll explore: What is the triple bottom line? What are the three Ps? How do they apply to the hotel and ...
Regent Santa Monica Beach Appoints Leadership Ahead of Summer Opening
Regent Santa Monica Beach | March 5, 2024
LOS ANGELES, Calif. (March 5, 2024) – Ahead of the anticipated opening of Regent Santa Monica Beach this summer, the resort is pleased to announce the appointment of Houssem Tasco, Claudine Espinoza, and David Houde as the property’s Hotel Manager, Director of Sales and Marketing, and Director of Meetings and Events, respectively. Collectively, the trio brings more than 60 years of hospitality experience to Santa Monica’s newest beachfront resort, which will also be the first destination in the Americas for the reimagined Regent Hotels & Resorts brand. Houssem Tasco, Hotel Manager Tasco, a seasoned veteran with over two decades...
