The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Delta Hotels by Marriott Jacksonville Deerwood Celebrates Grand Opening Following $6 Million Renovation and Rebrand
1754 Properties | March 5, 2024
JACKSONVILLE, Fla. (March 5, 2024) – Delta Hotels by Marriott Jacksonville Deerwood is proud to announce its grand opening following the completion of a $6 million property-wide renovation and rebranding. The newly transformed 166-room hotel, owned by affiliates of 1754 Properties and investment group Argosy Real Estate Partners, invites guests to experience a fresh dining destination, refurbished guest rooms, a modernized lobby and coffee shop, state-of-the-art fitness center with views of the refreshing pool, and upgraded meetings and events spaces. “This transformation marks the culmination of months of dedicated hard work and w...
Regent and InterContinental Hotels To Open in the King Abdullah Financial District (KAFD)
IHG | March 5, 2024
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The Ritz-Carlton Maldives, Fari Islands Welcomes New Executive Chef Leonardo Valls
The Ritz-Carlton Maldives, Fari Islands | March 5, 2024
North Male Atoll, MALDIVES – March 5, 2024 – The Ritz-Carlton Maldives, Fari Islands is thrilled to welcome its new Executive Chef, Leonardo Valls. Bringing 20+ years of international experience and an eye for gastronomic innovation, Valls is set to elevate the resort’s culinary experiences with his creativity and craftsmanship. Valls’ journey in the kitchen started in his native Chile, where he joined chef Tomás Olivera in 2003 at The Ritz-Carlton, Santiago, the brand’s first property in South America. During his five years there, Valls helped Olivera and the hotel’s Adra restaurant earn numerous accolades and awards, layin...
IDeaS Unveils Portfolio Navigator for Multi-Property Revenue Management Automation
IDeaS | March 5, 2024
Ongoing innovation results in a powerful solution to enable efficient revenue management at scale BERLIN—March 5, 2024—ITB Booth #110 Hall 8.1 (Messe Berlin) IDeaS, a SAS company, the world’s leading provider of hospitality revenue management software and services, announced today the release of G3 RMS Portfolio Navigator, the next innovation in multi-property revenue management. Portfolio Navigator provides powerful automation to identify, prioritize, and act on the most important revenue-impacting decisions. This reduces execution costs by enabling multi-property and corporate revenue leaders to deploy and manage revenue strategy q...
P3 To Launch Gift Voucher Solution and New Nor1 Oracle Integration at ITB Berlin 2024
P3 Hotel Software | March 5, 2024
Hospitality tech company provides enhanced upsell capabilities with launch of integrated booking engine gift voucher platform and new integration with Nor1 and Oracle OPERA. March 5, 2024 — Dublin & Denver — ITB Berlin 2024 could be the gift that keeps on giving for hotel operators, thanks to a new voucher platform being launched by P3, as well as a new technology integration with Oracle’s Nor1 solution that allows hoteliers to promote their upsell offers directly through the P3 booking engine. The P3 gift voucher platform is a dedicated e-commerce solution being launched this week at ITB Berlin by the hotel booking engine techn...
BirchStreet Systems Acquires ReactorNet Technologies
BirchStreet Systems | March 5, 2024
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Travel Outlook the Premier Hotel Call Center™ and OTA Savings by x-quic™ Announce a Strategic Partnership to Maximize Hotelier Profitability
Travel Outlook, the premier hotel call center™ | March 5, 2024
Santa Fe, New Mexico, March 5, 2024 — Travel Outlook, the premier hotel call center™ is pleased to announce a strategic partnership with OTA Savings by x·quic™, the leading provider of AI-powered online travel agent (OTA) reconciliation. This collaboration marks a significant milestone in the hospitality industry, enabling hotels to streamline their processes, lower their costs and improve profitability. "We are excited to partner with OTA Savings by x·quic™ to bring innovative solutions to hotels," said John Smallwood, President of Travel Outlook. "By effectively converting our clients’ reservations calls to revenue, we off...
Mews and Amadeus Extend Partnership to Expand the Hospitality Technology Ecosystem
Mews | March 5, 2024
The four integrations will enable hoteliers to gain market insights, expand distribution options, grow guest loyalty, and strengthen meeting & event management March 5th, 2024 – Mews, the industry-leading hospitality cloud, and Amadeus, the global leader in travel technology, today announce their extended strategic partnership to better connect the hospitality technology ecosystem. Mews, which has over 1,000 partners in its marketplace, empowers hoteliers to build the tech ecosystem that perfectly suits their goals and provide an exceptional experience for their guests. Since 2018, Mews has integrated with Amadeus’ iHotelier...
Noble House Hotels & Resorts Acquires Chatham Inn Relais & Châteaux
Noble House Hotels & Resorts | March 4, 2024
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Domes Novos Santorini Set for April Debut in the Island’s Tholos Region
Domes | March 4, 2024
NEW YORK, NY – March 4, 2024 – Domes, the Mediterranean’s fastest-growing hospitality and lifestyle brand, has announced the upcoming opening of its newest luxury hotel, Domes Novos Santorini, which is set to welcome guests beginning in April 2024. The design-led, family-friendly resort will feature 50 luxuriously-appointed suites and two villas, each complete with its own private pool and terrace, offering unrivaled views of Santorini’s famed sunsets on the Aegean Sea and picturesque local vineyards. Situated on the island’s northwestern coastline in the Tholos region, which aptly translates to domes, the hotel sits away from the...
TMC Hospitality Opens Drift Nashville in the Heart of the East Bank
Drift Hotels | March 4, 2024
Drift Nashville has opened in the heart of the East Bank, introducing a design-forward oasis to the developing district located just east of the Cumberland River. The 87-key hotel is home to spacious multi-room suites, a ground-level pool with neighboring cabanas, three food and beverage concepts helmed by Nashville entrepreneur and designer, Alexis Soler, and a seventh-floor penthouse with sweeping skyline views. Drift Nashville is the fourth property of the Drift Hotels brand, following TMC Hospitality’s first Drift in San Jose del Cabo and thoughtful California expansion to Santa Barbara and Palm Springs last year. “We are thril...
Operational Benchmarking in Practice
Arlene Ramirez | March 4, 2024
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Resurgence and Strength: Demand and Supply Growth in Wichita
Benjamin Giebler | March 4, 2024
By Benjamin Giebler Given its location and position as the state’s largest city, Wichita serves as the primary economic hub for central Kansas. Wichita, known as the “Air Capital of the World,” is home to several major aircraft-manufacturing facilities and McConnell Air Force Base. The local economy is further supported by major employers in the manufacturing industry and healthcare and education sectors including Koch Industries, Ascension Via Christi St. Francis Hospital, and Wichita State University (WSU). This strong and diverse economy supported stability in the local hotel market’s occupancy and ADR through 2019. CO...
Hotel Principe di Savoia Promotes Matteo Gabrielli to Acanto Restaurant Chef
Dorchester Collection | March 4, 2024
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New City Properties and Method Co. Plan June Opening of Forth Atlanta
New City | March 4, 2024
The highly anticipated development is scheduled to open its doors in June 2024 and will feature a boutique hotel, multiple food & beverage concepts, private event spaces, and a members-only social club. ATLANTA, GA — Atlanta-based New City Properties and Method Co., the acclaimed Philadelphia-based hospitality firm known for their placemaking with award-winning hospitality concepts throughout the nation, are pleased to announce that FORTH Atlanta will open in June 2024. The $150 million, 16 floor development will include a 196-room luxury boutique hotel with 39 apartment-style rooms dedicated for extended stays. In addition, there wil...
WTTC’s Hotel Sustainability Basics Surpasses 1,700 Properties
WTTC | March 4, 2024
From Mexico to Mauritius, Basics is now a globally recognised scheme to verify hotels’ green credentials. Global partnerships strengthen as ITB spotlights sustainable Travel & Tourism Berlin, Germany: The World Travel & Tourism Council's (WTTC) Hotel Sustainability Basics (Basics), the global initiative helping hoteliers on their first steps to improve their sustainability ratings, has reached a significant milestone with over 1,700 hotels verified across 70 countries worldwide. In her speech at ITB Berlin, WTTC President & CEO Julia Simpson celebrated the achievement and highlighted the commitment of the industry towards a m...
Marcus Hotels & Resorts, Hempel Real Estate and Robinson Park Close Acquisition of Loews Minneapolis Hotel
Marcus Hotels & Resorts | March 4, 2024
The 251-room property will be rebranded as The Lofton Hotel under the Tapestry Collection by Hilton flag; Marcus Hotels & Resorts to manage the property MILWAUKEE--Marcus® Hotels & Resorts, a nationally recognized owner and management company and division of The Marcus Corporation (NYSE: MCS), announced today that it, Hempel Real Estate, and Robinson Park have closed on the acquisition of the Loews Minneapolis Hotel. The property will be managed by Marcus Hotels & Resorts, effective today, and will be rebranded immediately as The Lofton Hotel under the Tapestry Collection by Hilton flag, making it the first Tapestry Collect...
What to Expect in the Hospitality Industry in 2024
Mark D. Podgainy | March 4, 2024
By Mark D. Podgainy The hospitality industry experienced a modest increase in RevPAR in 2023, and the industry seems to be optimistic about the future. What’s ahead for 2024? Uncertainty is the major theme. What’s Ahead • Interest rates will be higher for longer. Expectations of a number of rapid cuts to the Federal Funds rate early this year have been dashed with the latest inflation data. Most economists still expect reductions in the Federal Funds rate but have pushed back the time frame for the first reduction to late spring and have reduced their forecasts for the number of reductions. If inflation remains stubbornly high,...
HAMA Announces 18th Annual Student Case Competition Winners
HAMA | March 4, 2024
Winners Selected from Among 30-Plus Participants Focused on Series of Case Studies NEWTON, Mass., March 4, 2024—Officials of the Hospitality Asset Managers Association (“HAMA”) today announced that Khoa Tang of The Pennsylvania State University and Angelina Zhang of New York University were chosen as the winners of the 18th Annual HAMA Student Case Competition. The respective graduate and undergraduate winners were selected from among 30-plus individual and team entries focused on one of three possible case studies based on a real scenario experienced by one of the HAMA members. The case studies included: Return on Investme...
AI vs. Google Search: Is Your Website Traffic Taking a Hit?
Lodging Interactive | March 4, 2024
Gartner predicts that users will seek answers from generative AI tools like ChatGPT and Gemini rather than Google Search. The hospitality industry thrives on providing exceptional experiences, and a vital element of that experience starts online. Potential guests often begin their journey with a simple search: "Best family hotels near [destination]?" or "Luxury beachfront resorts in [location]?" Traditionally, this has led them straight to hotel websites, where they can explore offerings, book rooms, and get a feel for your unique property. However, the search landscape is evolving rapidly. The rise of AI assistants like Gemini, ChatGPT...
Top 5 Hotel & Lodging Market Trend Predictions
Sean Skellie | March 1, 2024
By Sean Skellie #1 Stability Travel demand is likely to stabilize in 2024 benchmarking record occupancy and rate. Current trends indicate that the industry is reporting a decline in many markets for leisure travel (Thursday – Saturday as many consumers are getting out priced in the market), while group travel remains strong as Milwaukee will experience in 2024; with a slight increase in corporate bookings (Monday – Wednesday travel). The Industry will see 65+ percent occupancy overall and even higher ADR in 2024. The hospitality industry has been witnessing a resurgence in various segments of travel. Group travel, in particular,...
Create Your Hotel Digital Marketing Strategy Before Jumping Into Tactics
Stephanie Smith | March 1, 2024
By Stephanie Smith Owners and operators know the importance of online presence, however, they don’t always know how to efficiently and effectively impact revenue-generating change. Guests in the pre-booking phase, either transient or group, have so many touchpoints throughout their journey, where do we, as marketers, start? Understanding the Entire Online Space While we ideally want all guests to book direct on the first visit, there are many other places influencing their hotel selection process. Other realms are common, like OTAs (online travel agencies), social media, and Google. When you dig deeper, there are travel agencies, CVBs,...
New Four Seasons Hotel Dalian Opens in China’s Donggang Harbour District
Four Seasons Hotels and Resorts | March 1, 2024
Making its mark as the first international luxury brand to open in the city in the past decade, the all-new Four Seasons Hotel Dalian stands as a beacon of style and sophistication in the Donggang harbour district in the city centre. Surrounded by harbour views and panoramic vistas across an urban landscape of tree-lined streets and colourful squares to the mountains beyond, guests are wrapped in the luxurious comfort and genuine care provided by Four Seasons teams. “Four Seasons Hotel Dalian marks our entry into China’s Northeast, and another milestone in our strategic growth in China and the broader region,” says Rainer Stampfe...
Desert Hospitality Management Announces Strategic Partnership With Embassy Suites by Hilton Oklahoma City Downtown/Medical Center
Embassy Suites by Hilton Oklahoma City Downtown/Medical Center | March 1, 2024
OKLAHOMA CITY, March 1, 2024 -- Desert Hospitality Management is proud to announce a new strategic partnership with Embassy Suites by Hilton Oklahoma City Downtown/Medical Center. This collaboration marks a significant milestone for both entities, combining the renowned Hilton brand's commitment to quality with Desert Hospitality Management's expertise in operational excellence. "We are thrilled to embark on this exciting journey with Desert Hospitality Management," said Christian Harris, General Manager for Embassy Suites by Hilton Oklahoma City Downtown/Medical Center. "This partnership represents a strategic decision to elevate our g...
