The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Kevin Barosso Appointed Director of Sales & Marketing for New Hotel Polaris at the U.S. Air Force Academy
CoralTree Hospitality | February 27, 2024
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AHLA and Procure Impact Launch Dignity of Work Pledge to Create 100,000 Hours of Work for Overlooked Populations
Procure Impact | February 27, 2024
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Cloudbeds and IDeaS Forge Innovative Partnership to Deliver an Integrated Revenue and Hospitality Management Solution
Cloudbeds | February 27, 2024
SAN DIEGO & MINNEAPOLIS, February 27, 2024 — Cloudbeds, a leading provider of hospitality management software, and IDeaS, the world’s leading provider of hospitality revenue management software and services, today announced a strategic technology partnership that brings together the expertise of two industry powerhouses to deliver cutting-edge revenue solutions for accommodations providers worldwide. The collaboration will combine IDeaS’ latest revenue management solution with Cloudbeds’ innovative hospitality management platform. The result will deliver a simple, yet powerful solution to enable thousands of independent hotel o...
How Embedded Payment Processing Is Shaking Up the Travel Experience
Warren Dehan | February 27, 2024
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New Waterloo Expands Into Cleveland, Ohio With Adaptive Reuse of Historic Baker Building in Partnership With Nuovore
NEW WATERLOO | February 26, 2024
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Red Roof Continues Western Expansion With New Dual-Branded Red Roof Inn & Hometowne Studios in Northern California
Red Roof | February 26, 2024
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Winter Haven Hotel Miami Beach Unveils New Renovation
Winter Haven Hotel | February 26, 2024
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Life House Expands Into Oaxaca With the Management of Casa Yuma in Puerto Escondido, Mexico
Life House | February 26, 2024
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Seattle Hotel Market: A Shining Beacon of the Pacific Northwest
Eileen Bosworth | February 26, 2024
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Hyatt Reports Fourth Quarter and Full Year 2023 Results
Hyatt Hotels Corporation | February 26, 2024
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Hyatt House Tokyo Shibuya Debuts as Tokyo’s First Hotel Within the Hyatt House Portfolio
Hyatt House | February 26, 2024
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Marriott International Announces Robust Growth Across the Caribbean and Latin America in 2023
Marriott International | February 26, 2024
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Soon-to-Open AC Hotel Jacksonville St. Johns Town Center Introduces Leadership Team
AC Hotel by Marriott Jacksonville St. Johns Town Center | February 26, 2024
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MacArthur Place Hotel & Spa Appoints Justin Wilson as New General Manager
MacArthur Place Hotel & Spa | February 26, 2024
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TradeWinds Island Resorts Names Armando Monterroso as Vice President of Food & Beverage
TradeWinds Island Resorts | February 26, 2024
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Hospitality Asset Managers Association (“HAMA”) Unveils 2024 Board of Directors
HAMA | February 26, 2024
ATLANTA, February 26, 2024—Officials of the Hospitality Asset Managers Association (“HAMA”) today unveiled its new board of directors for 2024. The board is comprised of diverse, experienced members throughout the hospitality industry. The 2024 appointees include: Sarah Gulla, Pebblebrook Hotel Trust, CHAM – President Chad Sorensen, CHMWarnick, CHAM – Vice-President Nele Breitbart, BRE Hotels & Resorts, CHAM – Membership Chair Kerry Gaber, Host Hotels & Resorts – Treasurer Justin Epps, BARINGS – Marketing Chair Dina Winder, Highgate, CHAM – Industry Chair David Danieli, Pebblebrook Hot...
Meyer Jabara Hotels Sets New Investment Course; Hires Ian McAuley as Chief Investment Officer
Meyer Jabara Hotels | February 26, 2024
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New Jersey Bill Would Destroy Hotel Franchising, Drive Hotels From Garden State
AHLA | February 26, 2024
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Cloudbeds Unveils Annual State of Independent Lodging Report
Cloudbeds | February 26, 2024
San Diego, Feb. 26, 2024 - Cloudbeds, the hospitality management platform powering more reservations and happier guests for independent lodging businesses around the globe, today released its 2024 State of Independent Lodging Report. The second annual edition of the report offers a unique and data-rich perspective on the global independent lodging segment, shedding light on insights and trends from property types and segments often overlooked in industry reporting. Adam Harris, Co-Founder and CEO of Cloudbeds, said: “The outlook for the travel industry in 2024 looks rather encouraging, with economic forecasts shifting from fears of a ...
MDO Becomes Otelier and Launches IntelliSight, a Unified Business Intelligence Platform
Otelier | February 26, 2024
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Kimpton Hotels & Restaurants to Debut in Italy With Signing of Sicily Hotel
IHG | February 22, 2024
22.02.24 (London, UK): IHG Hotels & Resorts, one of the world’s leading hotel companies, has today announced the signing of its first Kimpton Hotels & Restaurants property in Italy. Joining IHG’s fast-growing luxury & lifestyle portfolio, now the second largest in the world, the Kimpton property in Sicily will open in the second half of 2025 and represents a management agreement with partner Società Turistica Alberghiera Taorminese. The Kimpton signing in Sicily follows six luxury and lifestyle openings and signings by IHG in 2023, demonstrating IHG’s investment and focus on this key market. This included the first u...
Marriott El Paso Completes Phase One of Total Renovation
Columbia Sussex | February 22, 2024
EL PASO, Texas--Celebrating its 40th anniversary this year, Marriott El Paso is proud to announce the completion of Phase I of its total renovation that includes all guest rooms and suites. Phase II of the renovation has begun, with a completion date of fall 2024. The hotel, which is popular due to its proximity to the airport, downtown, and the Mexico border, is centrally located in the heart of the Sun City. As guests would expect from a full service Marriott, the hotel is close enough to the El Paso International Airport yet not in direct flight paths for a quiet and pleasant stay. Celia Dubrule Moreno, General Manager, says, “O...
PwC 2024 AI Business Predictions
PwC | February 22, 2024
Technological advances, surging investments and the competition for talent are all working toward one thing: In 2024, artificial intelligence (AI) will start to fundamentally change how business gets done. It will impact how companies grow revenue, conduct everyday operations, engage customers and employees, build new business models, and more. Seventy-three percent of US companies have already adopted AI in at least some areas of their business, according to our 2023 Emerging Technology Survey — and generative AI (GenAI) is leading the way. One year after ChatGPT hit the market, more than half of the companies we surveyed (54%) have i...
Three Customer Service and CX Metrics Every Employee Needs to Understand
Shep Hyken | February 22, 2024
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