The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Grace Bay Resorts Appoints John Hazard as Managing Director of Grace Bay Club
Grace Bay Resorts | February 21, 2024
Hospitality Veteran Ushers in New Era for Luxury Caribbean Developer’s Flagship Property PROVIDENCIALES, Turks and Caicos Islands (February 21, 2024) – Grace Bay Resorts, the boutique developer, owner, and operator of the finest luxury resorts and branded residences in Turks and Caicos Islands, today announces the appointment of John Hazard as Managing Director of Grace Bay Club. In his new role, Hazard will supervise all operational aspects of Grace Bay Club and help oversee the completion of its multi-year, multi-million-dollar renovation initiative which includes a new beach club concept and beachfront cabanas, fully renovated Vi...
The Inn at Mattei’s Tavern, Auberge Resorts Collection Welcomes Joern Schwaiger as General Manager
Auberge Resorts Collection | February 21, 2024
LOS OLIVOS, CALIF. (February 21, 2024) - The Inn at Mattei’s Tavern, Auberge Resort Collection, a historic landmark turned luxury destination in Los Olivos, is pleased to announce the appointment of Joern Schwaiger as General Manager. A seasoned hospitality veteran with over 20 years of luxury hotel experience, Joern will oversee all operations for the 6.5 acre property. Prior to The Inn at Mattei’s Tavern, Joern opened luxury hotels around the world, from Dubai to Beijing and Manila, as well as reopening the iconic Plaza Hotel in New York. He’s worked with brands worldwide such as Fairmont Hotels and Resorts and Raffles Hotels, mo...
November 2023 Total International Travel Volume To and From the United States
National Travel and Tourism Office (NTTO) | February 21, 2024
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InnSpire Achieves Certification With New BU-Series Samsung Guestroom Televisions, Paving the Way for Enhanced In-Room Entertainment Experiences
InnSpire | February 21, 2024
Leading provider of in-room entertainment solutions becomes first hospitality provider to integrate and go live with Samsung’s groundbreaking new series of TVs Stockholm & Washington, D.C. – February 21, 2024 – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, today announced that the company has been awarded certification by Samsung Hospitality, establishing its status as a Certified Samsung Partner. The new certification enables the seamless integration of InnSpire's award-winning InnS...
Cloudbeds Announces Strategic Partnership With Amadeus iHotelier
Cloudbeds | February 21, 2024
(San Diego) February 21, 2024 — Cloudbeds, a global leader in hospitality management software, today announced a strategic partnership with Amadeus, a leading provider of advanced technology solutions for the travel industry. This collaboration marks a significant milestone for both companies, bringing together Cloudbeds’ award-winning hospitality platform and Amadeus iHotelier's cutting-edge technology to enhance distribution capabilities for hotels worldwide. Key highlights of the partnership include: Seamless Integration: The integration of Cloudbeds' robust property management system (PMS) with Amadeus iHotelier's s...
How a Wellness Property Renovation in Tremblant Canada Boosts Revenue
Adam and Larry Mogelonsky | February 21, 2024
By Adam and Larry Mogelonsky For every Canadian living in Ontario, Quebec and eastwards, the town of Tremblant two hours north of Montreal is a ski mecca with numerous hotels, chalets, lodges and vacation rentals centered around a short strip styled like a charming French alpine town. The focus of today’s case study is the crown jewel of this village’s hospitality scene: the 312-key luxury Fairmont Tremblant. Opened in 1996, renovations are a necessary aspect of the business and to keep pace with evolving guest demands for exceptional onsite experiences. How does a flagged resort do this right in 2024? At the luxury end, it’s ...
Cloud5 Communications Publishes eGuide Detailing How Hotels Can Overcome Most Pressing IT Challenges
Cloud5 Communications | February 21, 2024
Comprehensive guide demonstrates how partnering with a Managed Services Provider (MSP) can be game-changing for properties seeking enhanced efficiency and IT expertise Chicago, IL. — February 21, 2024, Cloud5 Communications, a comprehensive provider of IT solutions and services for more than 5,000 hotels across the Americas, has today announced its release of a free-to-download eGuide highlighting the advantages of adopting end-to-end managed services. Entitled “How to Address Today’s Most Common Hospitality IT Pain Points,” Cloud5’s latest eGuide offers insights into the core IT challenges that hospitality companie...
The Peninsula Bangkok Welcomes Masahisa Oba as New Managing Director
The Hongkong and Shanghai Hotels, Limited (HSH) | February 20, 2024
Bangkok, 20 February 2024 - The Peninsula Bangkok is delighted to announce the appointment of Masahisa Oba as its new Managing Director. With an illustrious career spanning over 20 years in the hospitality industry, Mr. Oba brings a wealth of experience and an unwavering commitment to excellence to his new role. Prior to his distinguished tenure in Bangkok, Mr. Oba held key executive positions at various Peninsula locations across Asia, showcasing his leadership skills and commitment to excellence. His journey includes pivotal roles such as General Manager at The Peninsula Manila, Hotel Manager at The Peninsula Hong Kong, Resident Manager ...
Mary Jobb Joins The Broadmoor as Executive Director of Sales
The Broadmoor | February 20, 2024
On February 20, 2024, The Broadmoor's Vice President of Sales and Marketing, Scott Flexman, announced the appointment of Mary Jobb as its new Executive Director of Sales. Mary Jobb has over thirty years of experience in the hospitality industry and brings a fresh perspective to The Broadmoor's sales team. Her successful track record in achieving exceptional sales results through strategic target setting and revenue-boosting programs speaks volumes about her dynamic leadership qualities. With a passion for excellence & leadership, Mary Jobb has demonstrated her proficiency in driving group sales initiatives to new heights, in her mos...
Hyatt Regency Pune Promotes Gaurav Bisht to Food and Beverage Manager
February 20, 2024
Pune, February, 2024 – Hyatt Regency Pune is pleased to announce the well-deserved promotion of Gaurav Bisht to the position of Food and Beverage Manager. Gaurav brings nearly a decade of extensive experience in the hospitality industry, showcasing proficiency in Operations Management, Sales, Inventory Management, Quality Management, Customer Relationship Management, and Team Management. Starting as the Assistant Food and Beverage Manager, Gaurav's dedication, skills, and strategic approach have propelled him to this new leadership role. Throughout his tenure, Gaurav has demonstrated a remarkable ability to adapt and upgrade service stan...
Choice Hotels International Reports Fourth Quarter and Full-Year 2023 Results
Choice Hotels International, Inc. | February 20, 2024
Achieves Record Revenues in 2023 Exceeds Full-Year 2023 Outlook for Unit Growth Grows Global Rooms Pipeline Sequentially 6% including a 16% Increase for Conversion Hotels NORTH BETHESDA, Md., Feb. 20, 2024 -- Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading lodging franchisors, today reported its fourth quarter and full-year 2023 results. Highlights include: Record total revenues grew 10% to $1.5 billion for full-year 2023 compared to the same period of 2022. Net income was $258.5 million for full-year 2023, representing diluted earnings per share (EPS) of $5.07. As a result of one-time items, i...
Hyatt Announces New Americas Organizational Structure and Senior Leadership Appointments
Hyatt Hotels Corporation | February 20, 2024
Susan Santiago, Gabriel Felip, Yvette Martinez-Edwards, Shyla Gardner and Juan Pablo Puerta dedicated to driving subregional performance in new roles CHICAGO (February 20, 2024) – As a result of strong growth in the Americas region, Hyatt today announced new senior leadership appointments in the Americas region and subregional structure designed to further support Hyatt’s continued focus on growth, operational excellence and performance optimization within its largest region. With this new organizational structure, Hyatt’s Americas region is now comprised of two subregions: U.S. & Canada and Latin America & the Caribbean (...
Hilton Signs Agreement With JMK Group to Open Home2 Suites Dublin City Centre
Hilton | February 20, 2024
One of Hilton’s fastest growing brands to open in Dublin city centre in 2025 DUBLIN – Hilton (NYSE: HLT) today announced the signing of Home2 Suites by Hilton Dublin City Centre, signalling the market-leading brand’s debut in Western Europe, as part of a franchise agreement with JMK Group. Home2 Suites by Hilton Dublin City Centre will be located only 100m from the vibrant O’Connell Street, home to the world-famous St. Patrick’s Day Parade. Offering easy access to Dublin’s main attractions, including Trinity College, Temple Bar and the harbour, as well as being close to the headquarters for major companies like Google and Fa...
IHG Shares Full Year Results for the Year to 31 December 2023
IHG | February 20, 2024
2023 20221 % change Underlying2 % change REPORTABLE SEGMENTS2: Revenue2 $2,164m $1,843m +17% +19% Revenue from fee business2 $1,672m $1,434m +17% +17% Operating profit2 $1,019m $828m +23% +25% Fee margin2 59.3% 55.9% +3.4%pts Adjusted EPS2 375.7¢ 282.3¢ +33% GROUP RESULTS: Total revenue $4,624m $3,892m +19% Operating profit $1,066m $628m +70% Basic EPS 443.8¢ 207.2¢ +114% Total dividend per share 152.3¢ 138.4¢ +10% Net debt2 $2,272m $1,851m +23% 1. Re-presented for the adoption of IFRS 17 ‘Insurance Contract...
The Heart of Europe and IHG Hotels & Resorts Partner to Bring the First InterContinental Resort to Dubai
IHG | February 20, 2024
The new 466-key InterContinental Resort Portofino, The Heart of Europe will open its doors in early 2026 on The World Islands Dubai, strengthening IHG Hotels & Resorts luxury and leisure portfolio in the region Dubai, United Arab Emirates, 20 February 2024: The Heart of Europe, the flagship project of Kleindienst Group, signed an agreement with IHG Hotels & Resorts, one of the world’s leading hotel companies, to launch and manage the InterContinental Resort Portofino, The Heart of Europe on The World Islands, Dubai. The signing marks the first resort property in Dubai from the iconic InterContinental brand, reaffirm...
Moxy Bangkok Ratchaprasong Debuts in Thailand
Moxy Hotels | February 20, 2024
Infused with youthful energy and the upbeat spirit of the boundary-breaking brand, Moxy Bangkok Ratchaprasong welcomes guests in the heart of downtown Bangkok Moxy Hotels, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, proudly announced the opening of Moxy Bangkok Ratchaprasong, marking the brand’s debut in Thailand and introduces a new era of playful, social hospitality to the captivating capital city. Situated in Ratchaprasong, the dynamic commercial and retail district of downtown Bangkok, the 504-room hotel – the largest Moxy in Asia Pacific – is surrounded by an eclectic mix of world-class shoppin...
Marriott Executive Apartments, Dubai Creek Select IRIS Mobile Dining to Maximize F&B Revenue Potential
IRIS | February 20, 2024
The 5-star executive apartments leverage IRIS’ platform to drive revenue beyond room rates and elevate the guest experience Marriott Executive Apartments, Dubai Creek, renowned for its commitment to exceptional guest experiences, has chosen IRIS, the leading provider of mobile F&B ordering platforms, to revolutionise their in-room dining services. This strategic move aligns with the hotel's commitment to innovation, enhanced guest journeys, and revenue diversification. Maximising Revenue and Elevating Culinary Experiences With high occupancy and recognising the need to maximise revenue beyond room rates, Marriott Executive Apar...
35th Hunter Hotel Investment Conference Highlights Legacy in Hospitality With Fireside Chat Featuring Anthony Capuano, President & CEO of Marriot
Hunter Hotel Investment Conference | February 20, 2024
ATLANTA (February 20, 2024) – The Hunter Hotel Investment Conference (“HUNTER”) is thrilled to highlight the past and future icons of our industry with a session devoted to legacy as the event celebrates its 35th anniversary this coming March. The session will showcase a captivating fireside chat with Anthony Capuano, President and CEO of Marriott International, interviewed by Mitch Patel, CEO of Vision Hospitality Group. This intimate discussion, which combines the perspectives of a major brand leader with a seasoned hotel owner and developer, is one of the many additions to HUNTER’s 2024 program. Taking the HUNTER stage for...
Upper Upscale Projects in Europe’s Hotel Construction Pipeline Reach Record-Highs at Q4
Lodging Econometrics (LE) | February 20, 2024
February 20, 2024 – PORTSMOUTH, NH – The recent Europe Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE) reveals that the region’s total pipeline stands at 1,706 projects/254,937 rooms at the end of Q4 ‘23. At year-end, the hotel construction pipeline in Europe includes 755 projects with 115,300 rooms currently under construction, with an additional 418 projects/64,835 rooms scheduled to start construction in the next 12 months. Furthermore, 533 projects/74,802 rooms are in the early planning stage. Notably, announced renovation and conversion projects have seen a significant uptick, rising 21% in projects and...
Zouk Group Selects UrVenue as Technology Partner for Global Expansion
UrVenue | February 20, 2024
Global lifestyle brand leverages UrVenue’s best-in-class platform for clubs and events in Singapore, Japan, and Malaysia. LAS VEGAS, FEBRUARY 20, 2024 — Zouk Group, a global lifestyle brand specializing in nightlife, entertainment, and dining, has selected UrVenue, pioneer of nightlife technology, as its global technology partner, expanding their current partnership to Zouk Group’s nightlife venues in Singapore, Japan, and Malaysia. Zouk Group and UrVenue first became partners in 2021 with the opening of Zouk Nightclub, AYU Dayclub, FUHU restaurant, and RedTail social gaming bar, all of which are located within Resorts World Las Ve...
The Metric Hotel Deploys GuestCast by Hotel Internet Services to Deliver Personalized Guestroom TV Experiences
Hotel Internet Services, Inc. | February 20, 2024
Modern boutique property experiences increase in TV usage and guest satisfaction since adopting casting solution purpose-built for hospitality. LOS ANGELES — February 20, 2024 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful adoption of its GuestCast content streaming solution by The Metric Hotel in Los Angeles, California. An award-winning platform designed to easily adapt to the interests of each guest, GuestCast now plays an essential role in The Metric’s ability to cater to its young and international guest demographic. These tec...
AI + Hotels = A Digital Marketing Machine
ShiftDigital | February 20, 2024
AI is poised to help hoteliers make the complex engine of digital marketing a more efficient, proactive, well-oiled system. Managing a hotel is a balancing act of daily operations, guest satisfaction, and revenue growth, further complicated by a fast-paced digital marketing landscape. With countless strategies and channels to master, keeping up becomes a daunting challenge for even the savviest digital marketers. That’s why forward-thinking hotel marketers are embracing artificial intelligence (AI). Serving as a multi-purpose tool, AI helps streamline digital marketing efforts—from enhancing customer personalization to generating b...
ADA Defense Lawyer: Has Your Business Been Sued by Pacific Trial Attorneys or These Plaintiffs? How to Defend These Unruh Civil Rights Act Lawsuits
Jim Butler | February 19, 2024
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com A recent spate of lawsuits from plaintiffs represented by Pacific Trial Attorneys has highlighted the need for businesses to ensure ADA compliance. In the below article, JMBM partner Stuart Tubis discusses the importance of website compliance, and how best to defend your business if there is liability. Has Your Business Been Sued by Pacific Trial Attorneys or These Plaintiffs? How to Defend These Unruh Civil Rights Act Lawsuits by Stuart Tubis, JMBM’s ADA Compliance & Defense Group Pacific Trial Attorneys, as legal counsel, ha...
Google Hotel Ads Bid Strategies Update: How Will It Impact Your Campaigns?
Cendyn | February 19, 2024
In the ever-evolving landscape of online advertising, staying ahead of the curve is paramount for businesses looking to maximize their revenue while also adapting to changes in user privacy expectations. With Google’s recent announcement regarding updates to its Hotel Ads bidding models, hoteliers face a pivotal moment in their metasearch advertising strategies. Let’s delve into what these changes mean and how hotels can navigate this transition effectively. Google Hotel Ads commission-based models to sunset The upcoming changes, slated to take effect on April 30, 2024, mark a significant shift away from commission-based bid strate...
