The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
U.S. Hotel Performance for January 2024
CoStar Group | February 19, 2024
WASHINGTON – 19 February 2024 – The U.S. hotel industry reported lower performance results month over month, according to January 2024 data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. January 2024 (percentage change from January 2023): Occupancy: 51.9% (-1.7%) Average daily rate (ADR): US$146.33 (+2.7%) Revenue per available room (RevPAR): US$75.99 (+0.9%) Among the Top 25 Markets, Oahu Island experienced the highest occupancy level (79.0%), which was up 6.2% year over year. Markets with the lowest occupancy for the month includ...
MGM Resorts International Reports Record Fourth Quarter and Full Year 2023 Results
MGM Resorts International | February 19, 2024
Las Vegas Strip Resorts achieved record full year and fourth quarter net revenue and Adjusted Property EBITDAR MGM China achieved record full year and fourth quarter Adjusted Property EBITDAR $2.3 billion in share repurchases in 2023 and $629 million during the quarter MGM Resorts senior secured credit facility expanded to $2.3 billion, providing increased liquidity LAS VEGAS, Feb. 19, 2024 -- MGM Resorts International (NYSE: MGM) ("MGM Resorts" or the "Company") today reported financial results for the quarter and year ended December 31, 2023. "Our Las Vegas Strip Resorts and MGM China set new all-time records for full ye...
Wyndham Hotels & Resorts Reports Strong Fourth Quarter Results With Record Openings, Retention and System Growth
Wyndham Hotels & Resorts | February 19, 2024
Increases Quarterly Dividend by 9% Reiterates Full-Year 2024 Outlook PARSIPPANY, N.J., Feb. 19, 2024 -- Wyndham Hotels & Resorts (NYSE: WH) today announced results for the three months and year ended December 31, 2023. Highlights include: • System-wide rooms grew organically by 3.5% year-over-year, a record high. • Opened a record 66,000 organic rooms, representing a year-over-year increase of 3%. • Global retention rate - including all terminations - improved another 30 basis points to a record 95.6%. • Development pipeline grew 1% sequentially and by 10% year-over-year to a record 240,000 rooms. • Grew ECHO Suites p...
The First Hyatt Place Now Open in Makassar, Indonesia
Hyatt Place | February 19, 2024
The 145-room Hyatt Place hotel is open in the heart of Makassar city CHICACO (February 19, 2023) – Hyatt Place Makassar, the first Hyatt Place hotel in Indonesia is officially open today, expanding the Hyatt Place brand’s footprint globally in markets that matter most to guests and World of Hyatt members. The new hotel features the Hyatt Place brand’s intuitive design, casual atmosphere and practical amenities, such as free Wi-Fi and 24-hour food offerings. Because Hyatt’s efforts are grounded in listening and fueled by care, Hyatt Place hotels combine style, innovation and 24/7 conveniences to create an easy to navigate exper...
Destination by Hyatt Brand Set to Debut in the Caribbean With Cas En Bas Beach Resort
Destination by Hyatt | February 19, 2024
Idyllically situated on the northern tip of St. Lucia, Cas en Bas Beach Resort will offer a distinctly modern and personalized getaway in a tropical paradise CHICAGO (February 19, 2024) – Hyatt Hotels Corporation (NYSE:H) and Wellington Estates today announced the planned debut of Cas en Bas Beach Resort, marking the introduction of the Destination by Hyatt brand in the Caribbean. Expected to open in late 2024, Cas en Bas Beach Resort will invite global escapists to discover St. Lucia through a cosmopolitan Caribbean perspective including one-of-a-kind programming, hyper-personalized amenities, and dynamic culinary offerings. Nestl...
Marriott International Signs Agreement With Morogoro Mishama Company to Bring Le Méridien to Zanzibar
Marriott International | February 19, 2024
Le Méridien Zanzibar Resort will invite travelers around the world to ‘Savour the Good Life’ through the brand’s rich European heritage and chic signature programming ZANZIBAR, Tanzania, February 19, 2024 -- Marriott International announced a signed agreement with Morogoro Mishama Company that will introduce Le Méridien Hotels & Resorts to the shores of Zanzibar in 2025. To support the growing demand for premium hospitality accommodations in Tanzania, Le Méridien Zanzibar Resort will feature 75 guestrooms as well as the brand’s glamourous, signature programming and experiences that will help guests discover the culture, coor...
Brush Creek Ranch Appoints Prosenjit “Ricky” Biswas as Executive Chef
Brush Creek Ranch | February 19, 2024
Chef Biswas to Host Friends of James Beard Dinner August 16-17, 2024 (Saratoga, Wyo.) – February 19, 2024 – Brush Creek Ranch, named among the Top 20 Resorts in the Mountain West in Condé Nast Traveler’s 2023 Reader’s Choice Awards, announced today the appointment of Prosenjit "Ricky" Biswas as Executive Chef. Continuing to grow and enhance the Ranch’s already extensive farm-to-table cuisine, Chef Biswas will oversee all culinary functions across the Ranch’s three luxury properties – Lodge & Spa, Magee Homestead, and French Creek – in addition to The Farm at Brush Creek which is home to the award-wi...
The Gant Aspen Promotes Bree DiBernardo to Director of Sales
The Gant Aspen | February 19, 2024
Bree DiBernardo Promoted to Director of Sales of the Iconic Aspen Resort Aspen, CO. – (February 19, 2024) – The Gant has promoted Bree DiBernardo to the position of director of sales from her prior role as senior sales manager. Formerly serving as senior sales manager, DiBernardo brings a wealth of experience and expertise to her new role, where she will lead the sales efforts and strategic initiatives of the legendary Aspen resort. DiBernardo, a seasoned hospitality sales professional, began her tenure at The Gant in 2020 as reservations agent. Through her dedication and noteworthy performance, she quickly ascended the leadership...
The Algonquin Hotel, Autograph Collection Inducted Into Historic Hotels of America
Historic Hotels of America | February 16, 2024
NEW YORK, February 16, 2024 – The Algonquin Hotel Times Square, Autograph Collection, located on Manhattan’s West 44th Street, is pleased to announce it has been inducted into Historic Hotels of America®, the official program of the National Trust for Historic Preservation for recognizing, celebrating, and promoting the finest historic hotels in the United States. The Algonquin Hotel is one of more than 300 hotels and resorts throughout the country that is recognized by Historic Hotels of America for preserving and maintaining its historic integrity, architecture, and ambiance. “Historic Hotels of America is delighted to induct Th...
AHLA Commends House Vote to Reauthorize Trafficking Victims Protection Act
AHLA | February 16, 2024
WASHINGTON (Feb. 16, 2024) – After the U.S. House of Representatives passed legislation from Rep. Chris Smith, R-N.J., to reauthorize the Trafficking Victims Protection Act for five years, American Hotel & Lodging Association President & CEO Chip Rogers released the following statement: “The hotel industry is united behind preventing human trafficking and helping survivors, and AHLA applauds House lawmakers for this bipartisan vote to extend the Trafficking Victims Protection Act,” said AHLA President & CEO Chip Rogers. “The bill provides vital funding for trafficking prevention and awareness efforts as well as housing...
Ashford Hospitality Trust Agrees to Sell 144-Room Residence Inn Salt Lake City for $19.2 Million
Ashford Hospitality Trust | February 16, 2024
DALLAS, Feb. 16, 2024 -- Ashford Hospitality Trust, Inc. (NYSE: AHT) ("Ashford Trust" or the "Company") today announced that it has signed a definitive agreement to sell the 144-room Residence Inn located in Salt Lake City, Utah (the "Hotel") for $19.2 million. The sale is expected to be completed in early March and is subject to normal closing conditions. The Company provides no assurances that the sale will be completed on these terms or at all. When adjusted for the Company's anticipated capital expenditures, the sale price represents a 4.6% capitalization rate on 2023 net operating income, or 18.2x 2023 Hotel EBITDA. Excluding the an...
2024 Total Solar Eclipse: How Will the Hotel Performance Impact Stack Up to 2017?
CoStar Group | February 16, 2024
In early-April 2024, a Total Solar Eclipse will once again pass over cities across North America and drive an influx of spectators in need of overnight accommodations. That means a lift in hotel performance is once again on the horizon, but there are key differences from the last Total Eclipse in 2017. With a duration of totality almost double that of the eclipse in August 2017, the number of spectators looking to be a part of the experience is expected to increase. The eclipse will also reach more larger hotel markets than 2017, which means more available rooms and more well-known destination offerings for travelers to ...
Colorado: Aspen 2nd Priciest President’s Day Destination in the US, Survey Reveals
Cheaphotels.org | February 16, 2024
DENVER, Feb. 16, 2024 -- The Colorado ski resort town of Aspen is the second most expensive destination in the US for overnight stays on President's Day weekend this year, according to a survey by Cheaphotels.org. The survey compared hotel rates in destinations across America for February 16-19 – the dates for this year's Presidents Day weekend. Only well-located hotels rated at least 3 stars were considered for the survey. In Aspen, situated in Colorado's Rocky Mountains, travelers will have to spend $674 per night for the most affordable double room, the survey shows. The only destination with a higher minimum rate is Wailea...
The Future of Hospitality Is Green: How Hotels Can Lead in a Climate-Conscious World
Tim Weiss | February 16, 2024
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Lanson Place Causeway Bay, Hong Kong To Reopen in March 2024 Following Substantial Renovation
LANSON PLACE HOSPITALITY MANAGEMENT LIMITED | February 16, 2024
The flagship property of the Hong Kong personal hotel and serviced residence brand unveils its new design by Pierre-Yves Rochon Singapore, 16 February 2024 – Hong Kong personal hotel and serviced residence brand, Lanson Place Hospitality Management Limited (Lanson Place), is re-opening its flagship Causeway Bay property on 1 March 2024, following a substantial refurbishment. A stylish, relaxing retreat designed to contrast with the energy and excitement of Causeway Bay, the new-look property offers an elegant and timeless residential feel across its 188 rooms and suites, including six penthouses. Its unique character and unrivalled locat...
Kimpton Everly Hollywood Welcomes Benjamin Palmer as New General Manager
Kimpton Hotels & Restaurants | February 16, 2024
Los Angeles, CA (February 16, 2024) – Kimpton Everly Hollywood, the hip Los Angeles hotel that exudes relaxed California sophistication, is pleased to announce the appointment of Benjamin Palmer as General Manager. A seasoned professional in the luxury lifestyle hospitality space, Palmer brings a wealth of experience, deep commitment to employee engagement, and proven track record in strategic growth to the Everly team. "I am thrilled to join Kimpton Everly Hollywood, a property that not only captures the essence of Hollywood's rich culture but also offers a welcoming sanctuary for our guests right in the heart of the city,” said Benj...
AC Hotel Sacramento Set to Open in Downtown Area in Early March
AC Hotels by Marriott | February 16, 2024
European-Inspired Hotel with Accompanying Kitchen & Bar Opens Near Attractions Including Old Sacramento Waterfront, Golden 1 Center and SAFE Credit Union Convention Center SACRAMENTO, CA (February 16, 2024) - AC Hotel Sacramento, located in the heart of downtown Sacramento, is set to open in early March. The new hotel is part of the AC Hotels by Marriott® brand, featuring contemporary, European-influenced design, signature beverage and food programming and thoughtful amenities catering to locals and travelers alike. Whether guests visit for business or pleasure, the AC Hotel Sacramento is just a short walk from destinations, including...
Michelle Drugan Named Director of Sales & Marketing at The Source Hotel + Market Hall
The Source Hotel | February 16, 2024
Denver, CO (Feb. 16, 2024) – The Source Hotel + Market Hall is pleased to announce that Michelle Drugan is now serving as Director of Sales & Marketing at the award-winning hotel located in Denver’s popular RiNo Art District. Drugan has more than 15 years of luxury sales experience, most recently serving as the Associate Director of Sales and Marketing at Denver’s Hotel Teatro. She previously served as the Director of Business Travel Sales at The Marker San Francisco and a Senior Area Leisure Sales Manager at Auberge Resorts Collection. A graduate of Florida Atlantic University, Drugan is fluent in English, German and Czech...
Vakkaru Maldives Welcomes New Executive Chef Nishantha Vithanage
Vakkaru Maldives | February 16, 2024
Baa Atoll, Republic of Maldives, February 16, 2024 – Vakkaru Maldives is thrilled to announce the appointment of Nishantha Vithanage as its new Executive Chef. Bringing a wealth of culinary experience and expertise to this leadership role, Chef Nishantha promises to redefine gastronomic journeys throughout the resort. Chef Nishantha will oversee the culinary operations across all six restaurants at Vakkaru Maldives, offering gourmet à la carte experiences, vibrant buffets, and intimate private dining arrangements. He will also manage the resort’s organic farm, curate the wine cellar, and develop innovative culinary concepts across var...
BWH Hotels Prioritizes Growth and Development in Latin America
BWH Hotels | February 16, 2024
Phoenix, Arizona (February 16, 2024) As the hospitality industry in Latin America continues to see rapid growth, BWH Hotels is dedicated to expanding current offerings in the region through a series of new development projects in the pipeline. As a leading global hospitality company, BWH Hotels is comprised of three families of hotels – WorldHotels™, Best Western® Hotels & Resorts, and SureStay® Hotels. With properties all over the world, there are 19 brands across every chain scale segment, from economy to luxury, allowing BWH Hotels to strongly impact the hospitality sector in Latin America. Industry projections indicate a gro...
Best Western Heritage Inn & Suites Is Now Open in Louisiana
BWH Hotels | February 15, 2024
Broussard, Louisiana (February 15, 2024) – Best Western® Hotels & Resorts announces the opening of the Best Western Heritage Inn & Suites, located at 146 Heritage Parkway in Broussard, Louisiana. The hotel is owned and operated by Divi Hospitality and General Manager Dennis Patel and features 67 total guestrooms and kitchenette suites. The hotel recently completed a renovation and now offers guests reimagined guestrooms during their stay, including brand new flooring, furniture, bedding, artwork and Smart TVs. The Best Western Heritage Inn & Suites has a number of amenities for guests, including a 24-hour fitness cente...
Erik Sandven Joins Alisal Ranch as Executive Chef
ALISAL RANCH | February 15, 2024
In his new role, Sandven will oversee the resort’s comprehensive food and beverage program, including multiple on-site restaurants and a lineup of culinary experiences throughout the year (SOLVANG, CA; February 15, 2024) – Alisal Ranch–the award-winning luxury dude ranch spanning 10,500 acres in the Santa Ynez Valley–has appointed Erik Sandven to Executive Chef, overseeing the resort’s culinary program across its onsite dining destinations, including The Ranch Room and Creekside, The Ranch Course Grill & Golf Lounge, The Grill at Alisal River Course, and Chuckwagon Grill. With more than a decade of experience, Sandven has wo...
Dimension Hospitality Adds Fairfield Inn and Suites by Marriott Columbus East to Management Portfolio
Dimension Hospitality | February 15, 2024
FORT LAUDERDALE, Fla. -- February 15, 2024 -- Joe Viglietta, COO of Dimension Hospitality, an industry leader in hotel management, today announced that the Fairfield Inn and Suites by Marriott Columbus East has joined Dimension’s growing portfolio of managed hotels. The hotel is in the final stages of a multi-million-dollar renovation showcasing the brand’s new modern calm interior. Every guest room has been updated with new furnishings, bedding, mattresses, carpet, and window treatments. Bathrooms have been upgraded with new wallcovering, lighting, mirrors, and showers. Public space improvements include a new breakfast area, lobb...
IntercityHotel Bawshar Muscat Opens in the Sultanate of Oman
February 15, 2024
Frankfurt am Main/Muscat, 15 February 2024 -- The opening of the vibrant IntercityHotel Bawshar in Muscat marks Deutsche Hospitality’s fourth IntercityHotel branded property in the Sultanate of Oman, and the sixth IntercityHotel branded property in the Middle East. The new hotel boasts 96 cozy guest rooms and state-of-the-art amenities that offer business and leisure travelers an urban and lively experience. CityNest: Locally inspired private refuge IntercityHotel Bawshar Muscat redefines comfort and style, seamlessly blending modernity with Oman's rich heritage. Adorning the new CityNest design concept, each room category is designed...
