The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Carter Hospitality Appoints James Pulver as New Managing Director for Temecula Resorts
South Coast Winery Resort & Spa | February 7, 2024
Hotel Executive to Oversee South Coast Winery Resort & Spa and Carter Estate Winery and Resort TEMECULA, Calif. – Carter Hospitality Group has named longtime hotel executive James P. Pulver managing director of its two award-winning Temecula Valley properties: South Coast Winery Resort & Spa and Carter Estate Winery and Resort – both situated in the heart of Southern California’s growing wine country. In his new position, Pulver will oversee all day-to-day operations at both entities, directing resort and winery operations as well as more than 300 employees complementing his regional community involvement as a member o...
Rancho Santana Appoints Melvyn McIntyre as Resort General Manager
Rancho Santana | February 7, 2024
Tola-Rivas, Nicaragua (February 7, 2024) – Rancho Santana, Nicaragua’s premier resort and residential community nestled along the country’s breathtaking Emerald Coast, is pleased to announce the appointment of Melvyn McIntyre as the new resort general manager. With nearly two decades of experience in the hospitality industry, McIntyre brings a wealth of knowledge and a proven track record in overseeing the operations of hotels and resorts across the globe. "We are thrilled to welcome Melvyn to our team at Rancho Santana, as his extensive experience and commitment to excellence make him the perfect fit for our resort and community,...
Q4 2023 Major U.S. Hotel Sales Survey
Daniel Lesser | February 7, 2024
At the dawn of 2024, a U.S. presidential election looms amidst numerous geopolitical challenges including two major ongoing wars in Europe and the Middle East which threaten global economic growth. The good news is, thus far it appears the U.S. economy has avoided recession with many now perceiving continued growth, albeit subdued. Inflation has cooled, the economy continues to add jobs, interest rates appear to have peaked and are anticipated to gradually decline for the next two years. Furthermore, a roaring stock market continues to fuel American consumer expenditures resulting in strong demand for travel including lodging. Despite a re...
Newport Harbor Island Resort To Reopen in April 2024 Following $50 Million Transformation
Newport Harbor Island Resort | February 7, 2024
The reimagined resort invites travelers to discover waterfront well-being in contemporary New England-inspired spaces beginning April 15 NEWPORT, RI. – Newport Harbor Island Resort, a quintessential New England coastal destination and the only resort on Goat Island, announces its grand reopening on April 15 following a full reimagination. Owned by Pebblebrook Hotel Trust and operated by Davidson Resorts, the $50 million renovation marks a new era for the former Gurney’s property, comprised of refreshed, expansive guestrooms and suites, contemporary Spa, re-concepted culinary experiences, meeting spaces, and 22-slip marina. David Smile...
Hospitality Revenue Management: 10 Ways To Boost Hotel Income in 2024
EHL | February 7, 2024
Despite signs of recovery in 2023, the hospitality sector's 2024 outlook is unpredictable. Deloitte's Hospitality Industry Outlook 2023 identified the hospitality sector's key challenges for 2024 as a drop in consumer confidence, continuing labor shortages, and the inability of hotels to raise prices despite escalating costs. However, by leveraging strategic hospitality revenue management, hotels can navigate these hurdles and even drive revenue growth in the coming year. While the effectiveness of these hotel revenue management strategies will vary by location, audience and the economy; here are ten effective ways to increase your hotel'...
Orlando Hotel Market: Recovery and Evolution
Donald C. Stephens Jr. | February 7, 2024
By Donald C. Stephens, Jr. Orlando, nicknamed the City Beautiful, was one of the first of the top 20 U.S. hotel markets to recover from the pandemic. As average hotel rates and revenue now exceed historic peaks, demand continues to ramp up. Orlando hosted 74 million visitors in 2022, a 25% increase over 2021, representing 98% of the 2019 level while maintaining its leadership position as America’s most visited destination. With back-to-back double-digit visitor growth, local officials expect the visitor count to surpass 80 million by 2025. The economic impact of tourism in Orlando was estimated at $87.6 billion for 2022. ...
Hilton Partners With Small Luxury Hotels of the World™ to Dramatically Expand Global Luxury Portfolio
Hilton | February 7, 2024
MCLEAN, Va., and LONDON – Hilton (NYSE: HLT) and Small Luxury Hotels of the World (SLH) today announced an exclusive strategic partnership that will welcome Hilton guests to hundreds of independently minded luxury hotels in the most sought-after destinations around the world. The partnership will dramatically expand the luxury experiences offered by Hilton as unique SLH properties join the unparalleled hotels of the growing Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts and LXR Hotels & Resorts brands. Through this exclusive partnership, which will ramp up in the months ahead, all of Hilton’s customers, incl...
LXR Hotels & Resorts Debuts in Hawaii with Opening of Ka La’i Waikīkī Beach
Hilton | February 7, 2024
Ka La'i Waikīkī Beach marks Hilton luxury brand’s first property in Oahu, redefining luxury hospitality in the heart of Waikīkī Beach WAIKĪKĪ, Hi. and MCLEAN, Va. – Hilton (NYSE: HLT), a global leader in hospitality, announces the opening of Ka Laʻi Waikīkī Beach, LXR Hotels & Resorts. Nestled in the lively center of Waikīkī, Honolulu, the 462-room hotel launches a new chapter for the prestigious brand with world-class amenities, immersive destination-driven programming, and personalized service. Establishing a presence in Hawaii, LXR Hotels & Resorts welcomes Ka La'i Waikīkī Beach to its exclusive collection ...
The Importance of Lobby Renovations for the Guest Experience
Adam and Larry Mogelonsky | February 7, 2024
By Adam Mogelonsky, Larry Mogelonsky Renovations are necessary, but so is controlling expenses. This can often lead to value-engineering where every element needs a quantifiable justification towards revenue performance. And yet, hotels don’t quite work that way. Even as data scientists, revenue managers and the like extol their metrics as the be-all and end-all of operational success, true hospitality nevertheless perseveres as an artform. The lobby is one such area where emotions run high and there’s no clear line between capex and profit. Numerous properties that are already in, or aspire to be in, the hospitality hall of fame ha...
HSMAI Americas Announces 2024 Executive Committee and Board of Directors, Led by Chair Andrew Rubinacci
HSMAI | February 7, 2024
McLean, VA (Feb. 7, 2024) – The Hospitality Sales and Marketing Association International (HSMAI) is proud to announce the members of its 2024 Americas Board of Directors and Executive Committee, led by new chair, Andrew Rubinacci, who begins a two-year term. HSMAI America’s leaders represent a cross section of the industry’s most respected hotel and hospitality brands, academics, and suppliers. The board is composed of senior travel and hospitality executives from a representative selection of HSMAI members. “I’m honored to step into the role as chair of HSMAI Americas and to have the opportunity to give back to the hospitality i...
ISHC Honors Tracy Prigmore With the Pioneer Award at ALIS
ISHC | February 7, 2024
Los Angeles – February 7, 2024 - The International Society of Hospitality Consultants (ISHC) in partnership with the Americas Lodging Investment Summit (ALIS) presented Tracy Prigmore, Founder of TLTsolutions and creator of She Has a Deal., with the 2024 Pioneer Award. Kristie Dickinson, ISHC President and Managing Director/EVP of CHMWarnick presented Prigmore with the award during the conference plenary session. Dickinson remarked, “Tracy is a hotel owner, operator, develop, fund manager, educator, mentor, and founder of the She Has a Deal. pitch competition, which educates and awards equity to women to acquire hotels. She is rele...
Forbes Travel Guide Reveals 2024 Star Awards
Forbes Travel Guide | February 7, 2024
ATLANTA, FEBRUARY 7, 2024 - Forbes Travel Guide ("FTG")—the only independent, global rating system for luxury hotels, restaurants, spas and ocean cruises—today unveiled its 2024 Star Awards. See the full list of honorees on ForbesTravelGuide.com. The hotel ratings expanded into new destinations, including Baku, Azerbaijan; Curacao; Iceland; Sardinia, Italy; Kenya; Algarve and Madeira, Portugal; Rwanda; Koh Samui, Thailand; Rabat, Morocco; Makkah, Saudi Arabia; and St. Vincent and the Grenadines. The 66th annual list spans more than 2,000 properties worldwide. It features 340 Five-Star, 600 Four-Star and 503 Recommended hotels; 78 ...
Hunter Hotel Investment Conference Marks Its 35th Year by Honoring Bob Hunter, Founder, With the 2024 Hunter Conference Award for Excellence and Inspi
Hunter Hotel Investment Conference | February 7, 2024
ATLANTA (February 7, 2024) – The Hunter Hotel Investment Conference (“HUNTER” or “Hunter Conference”) is pleased to present Bob Hunter, Founder of Hunter Hotel Advisors and Hunter Conference, with the 2024 Hunter Conference Award for Excellence and Inspiration. Each year, the award recognizes a hotelier who exemplifies exceptional leadership, citizenship, and innovation. From his start as a hotel broker to founding a nationally attended conference that hosts over 2,000 attendees, Bob Hunter has been a leader that has pioneered relationship-driven business and results. Bob Hunter began his industry career as a general commercial...
Paris Hotels Already 50% Booked for Summer Olympics
CoStar Group | February 6, 2024
WASHINGTON – 6 February 2024 – Paris’ hotel occupancy on the books is already topping 50% for the 2024 Summer Olympics, according to data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. Paris’ highest booking levels fall during the weekend of 2-3 August, with both nights at 59.2%. At this time last year, the comparable levels for those nights were 5.0% and 4.5%, respectively. Also of note, the Olympics impact is reflected in hotel bookings across the entire Ile-de-France region. The highest levels are seen on Saturday, 3 August (44.9%) and Sund...
Rocco Forte Hotels and Capri Group Sign a Management Agreement for Palazzo Sirignano in Naples
February 6, 2024
The new Rocco Forte hotel is expected to open in 2027 February 2024: Rocco Forte Hotels will launch its first hotel in Naples, after signing a management agreement with fashion company Capri Group. The 5-star hotel, expected to open in 2027, will be located in Palazzo Caravita di Sirignano, adjacent to the Villa Pignatelli museum. The Colella family, owners of fashion brands Gutteridge and Alcott, acquired the property in 2018 and since its acquisition, CEO Nunzio Colella has stated his ambition to provide Naples with a hotel experience that matches the individuality and charm of the city. Previously a noble residence, the building h...
Maurizio Bonivento Named General Manager of The Equinox Golf Resort & Spa
The Equinox Golf Resort & Spa | February 6, 2024
MANCHESTER, Vt., Feb. 6, 2024 -- The Equinox Golf Resort & Spa, a destination resort in Vermont, is pleased to announce the appointment of Maurizio Bonivento as general manager. With an illustrious career spanning over two decades in the heart of New York City, Maurizio's journey began in Italy, where he honed his skills at various luxury hotels across the country and Europe, including The Westin Excelsior, The Hotel des Bains in Venice, Italy, and The Hotel Cala di Volpe in Sardinia. "Recognizing the rich heritage and beloved legacy of this iconic resort, I am honored to take on the role of general manager of The Equinox," ...
U.S. News Reveals the 2024 Best Hotels
U.S. News & World Report | February 6, 2024
Washington, D.C. – U.S. News & World Report, publisher of Best Vacations, Best Cruise Lines and Best Travel Rewards Programs, today revealed its 14th annual rankings of the Best Hotels. The 2024 rankings highlight more than 37,000 hotels across more than 400 destinations to help travelers find the hotel that suits their needs. For the second year in a row, Acqualina Resort & Residences in Sunny Isles Beach, Florida, takes the No. 1 spot in the Best Hotels in the USA ranking, setting itself apart with its oceanfront pools, memorable dining and Mediterranean-inspired decor. The Four Seasons Hotel at The Surf Club in Surfsi...
H.I.G. Realty Establishes a €1 Billion Resort Hotel Platform in Southern Europe Under the Ella Hotels & Resorts Brand
H.I.G. Capital | February 6, 2024
LONDON--H.I.G. Capital (“H.I.G.”), a leading global alternative investment firm with $60 billion of capital under management, is pleased to announce that several of its affiliates have combined their hotel assets to create Ella Hotels & Resorts (“Ella”). Ella is a luxury, lifestyle and hotel group operating a collection of sustainable “eco-chic” resorts across Southern Europe. Following a phased development and refurbishment plan, Ella’s portfolio will be comprised of 13 hotels with a total of 4,500 rooms, located in five of Greece’s key tourist destinations. It is projected that Ella's current portfolio will command a ...
MCR Sells the Residence Inn by Marriott Philadelphia Langhorne
MCR | February 6, 2024
NEW YORK-- MCR — the country’s 3rd-largest hotel owner-operator — today announced it has completed the sale of the 100-room Residence Inn by Marriott Philadelphia Langhorne located in Langhorne, Pennsylvania for $22.1 million, or $221,000 per key. Since the beginning of 2023, MCR has completed a series of dispositions totaling seven hotels for gross proceeds of $174 million, or $210,000 per key. By successfully completing its business plan, MCR doubled the hotel’s net operating income over the course of its ownership. The firm purchased the hotel for $13.2 million, or $132,000 per key, in November 2018 and completed a $3 million u...
Beyond the TV: Hotel In-Room Entertainment Has Evolved
Robert Mandelbaum | February 6, 2024
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Eric Danziger Announced Retirement as CEO of Braintree Group
Braintree Group | February 6, 2024
Boise, Idaho, February 6, 2024 – After an illustrious career spanning over five decades in the hospitality industry, Eric Danziger, CEO of Braintree Group and Resolute Road Hospitality, has officially announced his retirement. Danziger’s contributions to the industry have been invaluable, and his leadership has played a significant role in shaping the success and growth of every organization he has been a part of throughout his career. During his time with Braintree Group, Danziger continued to build on his legacy of success, emphasizing service, strategic growth and fostering a culture of excellence within the organization. He leaves th...
Michael Hammes Appointed General Manager and Vice President at Massanutten Resort
Massanutten Resort | February 6, 2024
Four-Season Mountain Resort Ushers in a New Chapter of Exceptional Hospitality Leadership Massanutten, Va. – February 6, 2024 – Massanutten Resort, a premier four-season resort located in the heart of Virginia’s Shenandoah Valley, is thrilled to announce the appointment of Michael Hammes as its new General Manager and Vice President. Following an extensive search, Hammes stood out as the ideal candidate to lead Massanutten Resort into its next chapter. Hammes, who officially joins Massanutten Resort today, is an industry veteran with an impressive career spanning various iconic roles. His experience and leadership qualities make hi...
Pullman Bangkok Hotel G Welcomes Michelle Lee as New General Manager
Pullman | February 6, 2024
Pullman Bangkok Hotel G is delighted to introduce Michelle Lee as our newly appointed General Manager. With an extensive background in hospitality and 25 years of sales and operational leadership experience, Michelle is poised to bring a fresh perspective and dynamic leadership to our team. Michelle's journey in the hospitality industry began after successfully completing her Hotel Management program at Les-Roches and Cornell University. Her educational foundation, coupled with her rich professional experience, positions her as an asset to our hotel. Prior to joining Pullman Bangkok Hotel G, Michelle demonstrated her exceptional leaders...
Minor Hotels to Expand Luxury Anantara Portfolio in Oman With Upcoming Coastal Property
Minor Hotels | February 6, 2024
New Anantara Resort in Bandar Al Khairan, Muscat to Launch in 2026 Dubai, February 6, 2024: Minor Hotels, an international hotel owner, operator and investor with more than 540 hotels in 56 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas, announces the continued expansion of its luxury Anantara brand in Oman with the upcoming development of a new resort in Bandar Al Khairan, Muscat. Located on the rugged Omani coast just 45 minutes from the capital, the new-build 121-key property is slated to launch in 2026. The resort in Bandar Al Khairan, to be operated by Anantara, will feature 51 ...
