The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Hyatt, HTTG and The Dragon Group Announce Strategic Cooperation Agreement to Develop Hotels in China
Hyatt Hotels Corporation | February 2, 2024
Achieving win-win, the collaboration can expand Hyatt’s brand footprint in China and foster the strategic development of The Dragon Group and visibility for its boutique hotel brands HANGZHOU, CHINA / CHICAGO (February 2, 2024) — Hangzhou Trade and Tourism Group (“HTTG”), Zhejiang Dragon Hotel Management Group Co., Ltd (“The Dragon Group”) and Hyatt Hotels Corporation (NYSE: H) today announced that affiliates of the three parties entered into a strategic cooperation agreement. The cooperation aims to drive the expansion of hotels under Hyatt’s distinguished Independent Collection and select service brands in China and fo...
The Newbury Boston Appoints Laura Ward to Director of Sales and Marketing
THE NEWBURY | February 2, 2024
Boston, Massachusetts (February 2, 2024) – The Newbury Boston, a luxury property managed by Highgate, announces the appointment of Laura Ward to Director of Sales and Marketing. In addition, the storied hotel announces two sales leader promotions; Melissa Kelly to Director of Sales and Brittany Ostrander to Director of Group Sales. “I am incredibly proud of the work that our sales team has done; first in introducing the hotel to clients as part of our launch and then in cultivating those relationships to ensure success for the hotel,” said Carlos Bueno, Managing Director of The Newbury Boston. “With the addition of Laura Ward to the...
The Pfister Hotel Begins the Next Phase of Extensive Renovations
The Pfister Hotel | February 2, 2024
The hotel’s historic guest rooms will be completely reimagined as part of the hotel’s $20 million reinvestment MILWAUKEE-- After completing a full revitalization of its ballrooms and meeting and event spaces in late 2023, The Pfister Hotel, a historic AAA Four Diamond hotel owned and managed by Marcus® Hotels & Resorts, has entered the second phase of its extensive $20 million renovation. Set to be complete in early summer, the hotel has begun a total update of its historic guest rooms where countless presidents, performers, authors and hall of famers have stayed since the hotel opened in 1893. Following the completion ...
Florence’s Hotel Calimala Reveals Expansion and Doubles Its Size With Opening of a New Adjacent Property, Calimala The West
Hotel Calimala | February 2, 2024
Featuring the addition of 65 new rooms and suites designed by architect Alex Meitlis Florence, Italy – February 2, 2024: Florence’s Hotel Calimala is delighted to reveal its latest project to come to completion: Calimala The West, an expansion of the hotel that includes the opening of a brand-new wing across the street from the original property. Hotel Calimala has been redefined to illustrate an additional 65 rooms through the acquisition of a 19th-century Gothic-style building originally built by Italian architect Pietro Maria Bardi, in Florence’s Centro Storico neighbourhood. Located just a stone’s throw away from the original...
Dimension Hospitality Adds Hilton Garden Inn Nashville Downtown/Convention Center to Management Portfolio
Dimension Hospitality | February 2, 2024
FORT LAUDERDALE, Fla. -- February 2, 2024 -- Joe Viglietta, COO of Dimension Hospitality, an industry leader in hotel management, today announced that the Hilton Garden Inn (HGI) Nashville Downtown/Convention Center has joined Dimension’s growing portfolio of managed hotels. Located in the heart of downtown Nashville at 305 Korean Veterans Blvd., the extensively renovated hotel prominently features the work of local artists reflecting the city’s deep relationship with country music. It offers 214 guest rooms and suites, a rooftop pool, live music and the reliable accommodations and modern amenities that are the hallmark of the HGI bra...
Best Western Halito Inn Now Open in Oklahoma
BWH Hotels | February 2, 2024
Calera, Oklahoma (February 2, 2024) – Best Western® Hotels & Resorts announces the opening of the Best Western Halito Inn, located at 1057 N. Service Road in Calera, Oklahoma. The hotel is owned by Jim Thorpe and features 41 guestrooms and two suites. Bringing new life to the property, the Best Western Halito Inn just completed a property improvement plan inside and outside, revealing Native American design details inspired by the history of the local area. Guests will experience new upgraded details throughout with refreshed earthy tones and all new Made in USA furnishings. Each room or suite comes equipped with a 50-inch f...
Bob W Expands in the Nordics With Two More Properties in Finland
Bob W | February 2, 2024
Helsinki, 2 February 2024- Tech-led serviced apartment brand Bob W has announced two more properties in Finland, as it continues to strengthen its foothold in Europe. In addition to Helsinki property Bob W Kaarti that is due to open this summer, new property Bob W Kamppi is also situated in the Finnish capital while Bob W Turku City Centre, is the company’s first property in this historic area of Finland. Combined, these two locations add over a hundred sustainable apartments to the company’s growing portfolio. Known for its distinctive tech, these design led, sustainable apartments benefit from locally inspired interiors and a...
Ana Almada Appointed Chief Executive Officer of DKN Hotels
DKN Hotels | February 2, 2024
Irvine, CA – February 2, 2024 – DKN Hotels today announced it has appointed Ana Almada to be the company’s Chief Executive Officer (CEO). DKN Hotels has entered a new phase in its evolution and will now become two separate companies – DKN Hotels and DKN Ventures. Almada, previously the VP of Operations, will lead DKN Hotels, which will incorporate all aspects of hotel management and operations for the portfolio, while DKN Ventures will be led by CEO Kiran Dahya and charged with acquiring, divesting, and developing hotels. Almada maintains a successful 25-year career with DKN Hotels that began with an internship at the Comfort Inn Sea...
Tourism Tidbits: Some of the Major Issues Facing the Travel Industry / Dr. Peter Tarlow
Dr. Peter Tarlow | February 2, 2024
Some of the Major Issues Facing the Travel Industry On the international front - View the world carefully. The political world will continue to be unstable and when instability hits people are less likely to spend money on luxury items such as travel. The world currently faces war in both Europe and the Middle East. Due to a perceived weak United States, the possibility of war also exists in the Asian Pacific and the Korean Peninsula. Crime is a major concern in Africa and Latin America, and after the October 7th massacre it is clear that terrorism is and can become a major problem in the Middle East, Europe, and North Americ...
Phishing Attacks Are Increasing: These Steps Can Help Prevent Them
Fran Worrall | February 1, 2024
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U.S. Hotel Results for Week Ending 27 January
CoStar Group | February 1, 2024
WASHINGTON – 1 February 2024 – U.S. hotel performance increased from the previous week, while year-over-year comparisons remained mixed, according to CoStar’s latest data through 27 January. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 21-27 January 2024 (percentage change from comparable week in 2023): Occupancy: 56.2% (-0.3%) Average daily rate (ADR): US$149.76 (+5.1%) Revenue per available room (RevPAR): US$84.13 (+4.8%) Among the Top 25 Markets, Las Vegas saw the largest year-over-year increases in each of the three key performance metrics...
A Simple Fix To Stop Wasting Customers’ Time
Shep Hyken | February 1, 2024
By Shep Hyken Duplicate or triplicate (or more) effort is a waste of time! If you’re making your customer go through the same process multiple times, you’re creating a negative customer experience. I recently had to get an MRI for a medical issue and was asked to fill out some online forms before my appointment. (And in case you’re concerned, don’t worry. I’m okay!) Every form required me to input my name, address, phone number, and Social Security number. There may have been other requests for similar information, but those were the ones that I remember being on almost every form – and there were plenty of forms to fill o...
Meeting the Evolving Consumer Demands in Hospitality
Nandika Udupihilla | February 1, 2024
By Nandika Udupihilla New trends are emerging in the hospitality industry, and it is vital to understand what the market changes and disruptions are to stay ahead in the competitive landscape. Keeping up with the trends that affect the global hospitality industry is the only way to deliver the experiences that consumers expect. The needs and priorities of hospitality consumers underwent heavy changes over the course of the last few years. As a result, more complex and diverse consumer expectations are on the rise. What are the new hospitality consumer expectations? According to industry experts, the top preferences that will shape ser...
Secrets Playa Blanca Costa Mujeres Debuts in the Mexico Caribbean
Inclusive Collection, part of World of Hyatt | February 1, 2024
he 507-room adults-only resort, situated along a secluded strip of idyllic oceanfront coast, expands the Secrets Resorts & Spas brand presence in Mexico CHICAGO (Feb. 1, 2024) – Hyatt Hotels Corporation (NYSE: H) today announced the opening of Secrets Playa Blanca Costa Mujeres, the latest Inclusive Collection, part of World of Hyatt resort to open in Mexico. The 507-room, adults-only resort further strengthens Hyatt’s leisure portfolio throughout the Mexican Caribbean, with continued growth expected throughout 2024. Situated along a secluded strip of idyllic, oceanfront coast touting an expansive and pristine white-sand beach...
Six Senses Kyoto to Welcome Guests From Late April, 2024
IHG | February 1, 2024
BANGKOK – February 1, 2024 – Embodying a heady mix of no-filter landscapes, genuine hospitality, and fascinating contrast of preserved ancient culture and ultra-modern shine, Japan is as sensuous as it is enticing. An oasis in downtown Kyoto Six Senses Kyoto marks the brand’s exciting entry into Japan, promising an unparalleled experience replete with cutting-edge wellness and feel-good spa facilities, an innovative dining concept, and fascinating local adventures. General Manager, Nicolas Black, said, “We are thrilled to announce our debut Six Senses opening in Japan. There couldn't be a more fitting location than Kyoto in ...
IHG Signs Nine Hotels Across Five Brands in UK & Ireland
IHG | February 1, 2024
Multi-segment growth continues with nine new hotels across five brands 31.01.24 (London, UK): IHG Hotels & Resorts, one of the world’s leading hotel companies, announces nine signings across five brands in UK and Ireland – totalling more than 1,000 new rooms – as its rapid growth in all market segments continues. The hotels span IHG’s popular Hotel Indigo, voco hotels, Holiday Inn, Holiday Inn Express and Staybridge Suites brands, and significantly increases the company’s already-impressive footprint in UK&I, where it has more than 350 open hotels. Covering all four market segments in Luxury & Lifestyl...
The Ritz-Carlton Dallas, Las Colinas Opens, Unveiling Multimillion-Dollar Renovation
the Ritz-Carlton Hotel Company, LLC | February 1, 2024
Following a yearlong transformation, the property is ushering in a new era through a modern lens The Ritz-Carlton Dallas, Las Colinas, opened its doors on January 23rd, becoming the newest addition to The Ritz-Carlton's collection of over 110 hotels and resorts worldwide. The property has a 38-year-old legacy in the Dallas area and is undergoing a substantial $55 million renovation following its acquisition in 2022 through a joint venture between Trinity Investments and Partners Group. Nestled in the scenic Las Colinas hills, the hotel now offers a fresh take on modern luxury, providing a welcoming retreat for guests to enjoy. Guided by a...
Lovango Resort & Beach Club Appoints Eric Landt as New General Manager
Little Gem Resorts - Nantucket, Martha’s Vineyard, St. John USVI | February 1, 2024
The luxury private island resort in the US Virgin Islands welcomes a new general manager to lead the resort into its next stage St. John, US Virgin Islands (February 1, 2024) - Lovango Resort & Beach Club, the family-owned private island resort overlooking USVI’s Caneel Bay, announces the appointment of Eric Landt as General Manager. Landt's 30 years of experience in hospitality and business development, as well as his twenty-one-year career overseeing The Wauwinet and the White Elephant Resorts in Nantucket Island, MA, will be fundamental in the evolution of Lovango Resort. Nestled on a priva...
Wythe Hotel Welcomes Grace Dodier Fitzpatrick as New General Manager
Wythe Hotel | February 1, 2024
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Lake Geneva’s Abbey Resort Appoints Dan Dolan to General Manager
The Abbey Resort and Avani Spa | February 1, 2024
Dan Dolan brings 30+ years experience to full-service lakeside resort FONTANA, WI (February 1, 2024) -- The Abbey Resort & Avani Spa is pleased to announce the appointment of Dan Dolan to General Manager of Lake Geneva’s only lakeside full service resort. Dan brings a wealth of executive leadership along with a diverse background in hospitality sales and marketing. Prior to taking on this operations role, Dolan was the Interim General Manager and the Area Director of Sales and Marketing for Benchmark Global Hospitality, The Abbey Resort’s management company. Dolan will guide the direction of the resort and quality standards to pro...
Margaritaville Resort Cape Cod To Open in Summer 2024
Margaritaville | February 1, 2024
Margaritaville Lifestyle Sails onto Cape Cod, Opening Represents Brand’s First New England Lodging Location Hyannis, MA (February 1, 2024) – Today, Margaritaville, the global lifestyle brand, announces the debut of Margaritaville Resort Cape Cod, slated to welcome visitors in Summer 2024. Managed by Plymouth, MA-based Linchris, the property will be the brand’s first lodging location in New England. Following a thirty million dollar top-to-bottom reimagination, Margaritaville Resort Cape Cod, presently operating as the Cape Codder Resort & Spa, will feature 272 rooms and thoughtful features and amenities for visitors of all age...
2024 Digital Marketing Trends and Predictions by GCommerce Solutions
GCommerce | February 1, 2024
From AI, to new social media platforms, to continued privacy regulations and a push for 1st party data, we continue to see a rapid rate of change in the digital space. 🌐✨ The future of digital marketing is here, and we can't wait to share our exclusive insights and predictions for 2024. Get the full scoop here. 📚🔍...
AHLA Applauds House Passage of Important Tax Relief for Hotels
AHLA | February 1, 2024
WASHINGTON (Feb. 1, 2024) – American Hotel & Lodging Association President & CEO Chip Rogers released the following statement today after the U.S. House of Representatives passed the Tax Relief for American Families and Workers Act (H.R. 7024), which would temporarily extend a number of tax provisions that are critical to the hotel industry. “The Tax Relief for American Families and Workers Act would provide vital economic help to America’s hotels, encouraging investment in both hotel properties and employees,” said AHLA President & CEO Chip Rogers. “We thank members of the House for passing this important, bipartisan...
DAZN Selects PPDS – Teaming Up to Bring the World’s Largest Sports Streaming Platform to Hotel Rooms Exclusively on Philips MediaSuite TVs
PPDS | February 1, 2024
New partnership sees Philips MediaSuite from PPDS become the first dedicated hospitality TV to feature the DAZN app – used by more than 300 million people monthly – bringing more than 30,000 live sports and entertainment events to hotel rooms around the world, for the first time. PPDS is delighted to announce a new partnership with DAZN – the world’s leading sports entertainment platform and Europe’s largest football broadcaster – to bring its live and on-demand content streaming services into hotel guest rooms for the first time, exclusively via Philips MediaSuite hospitality TVs. Set to be unveiled an...
