The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Paramount Hospitality Management Partners With Travel Outlook, The Premier Hotel Call Center to Boost Conversions
Travel Outlook The Premier Hotel Call Center™ | February 1, 2024
The Southern hospitality giant embraces technology solutions in their new partnership. Santa Fe, New Mexico, January 31, 2024 — In a search for a trustworthy technology partner that’s experience and reputation in the hospitality industry match the high standards at Paramount Hospitality Management™, the company has partnered with Travel Outlook, The Premier Hotel Call Center™ to combat labor shortages and increase conversion rates. Paramount Hospitality™ has been a titan of the hotelier industry since its inception in 2001. Founder Marco Manzie has worked in the hotel business since he was 17. He took his decades of experience...
Disney’s Paradise Pier Hotel Transformed Into First Fully Pixar-Themed Hotel in the U.S.
the Disneyland Resort | January 31, 2024
First fully Pixar-themed hotel in the United States envelops guests in the whimsy and artistry of beloved stories and short films Reimagination introduces new dining, pool area, play court and more Overnight stays offer special Disneyland Resort Hotel benefits, such as early theme park entry and convenient theme park access ANAHEIM, Calif., Jan. 31, 2024 -- Pixar Place Hotel opens today, Jan. 30, at Disneyland Resort, officially marking the transformation of Disney's Paradise Pier Hotel into the first fully Pixar-themed hotel in the United States. The 15-story high-rise overlooking Disney California Adventure Park boasts c...
Iconic Fairmont Brand Returning to New Orleans in Summer 2025
Fairmont | January 31, 2024
NEW YORK, Jan. 31, 2024 – World-renowned luxury brand Fairmont Hotels & Resorts and Louisiana-based developer Kailas Companies today announced the official kickoff of the downtown redevelopment project of 1010 Common Street, which will mark the return of the iconic Fairmont brand to New Orleans. Slated to open summer 2025, the hotel is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. “Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio in a key North American market,” shared Omer Acar, CEO, Fairmont Hotels...
Hyatt Place Phoenix/Downtown Welcomes Danielle Klus as General Manager
Hyatt Place | January 31, 2024
Seasoned hospitality professional joins hotel with nearly 20 years of experience PHOENIX, AZ (JAN. 31, 2024) – Hyatt Place Phoenix / Downtown, a 238-room premier hotel managed by Pacific Hospitality Group, announces that Danielle Klus has joined their leadership team as General Manager. Klus will oversee day-to-day operations of the hotel to ensure guests experience best-in-class service that the Hyatt Place brand is known for. Klus joins the team with nearly 20 years in the hospitality industry, having held various roles in operations, food and beverage and more. She most recently was Director of Operations at Hyatt Regency Phoeni...
Grupo Puntacana Announces New Ultra-Luxury Hotel Project at Playa Serena Puntacana Resort
January 31, 2024
MADRID, Jan. 31, 2024 -- During the 44th edition of the International Tourism Trade Fair (FITUR 2024), held in Madrid, Spain, Grupo Puntacana announced the development of its next hotel project in Playa Serena Puntacana Resort, a unique proposal in ultra-luxury tourism. The Playa Serena hotel will be a project where nature meets luxury and exclusivity. It will have capacity for 160 guests, 75 suites, 5 overwater villas, 1 beach club, 3 restaurants, 1 themed restaurant, 1 beach restaurant, 4 bars and 8 spa bungalows. It is projected to open in 2026. The announcement was made by Grupo Puntacana executives Frank Elías Rainieri, CEO; Pa...
Piero Pastore Appointed General Manager at Nolinski Venezia
NOLINSKI VENEZIA | January 31, 2024
French hospitality group Evok is pleased to announce the appointment of Piero Pastore as General Manager of Nolinski Paris, a historic property located steps from the Piazza San Marco and La Fenice opera house that marks the only property in the Evok portfolio outside of Paris. With a wealth of experience in the Italian hotel industry, Piero Pastore will lead the team at Nolinski Venezia as General Manager. After completing a Master’s degree in Hospitality Management, Piero Pastore joined the Starhotels group, where he worked for over ten years, progressing from guest relations to Resident Manager. His experience and expertise in Florence,...
Business Travel Industry Anticipates a Strong but Challenging 2024 According to Latest GBTA Poll
GBTA | January 31, 2024
Global industry professionals report strength in business travel numbers, outlook on potential risks ahead, and how travel policies are evolving to meet the needs of a remote / hybrid workforce The global business travel industry has put the pandemic behind it and is riding a wave of momentum at the start of 2024. A majority of travel buyers report increases in bookings and spending for 2023 and expect this year-over-year growth trend to continue as they also prioritize sustainable travel in their organizations. Nearly 60% of travel buyers expect more travel in the coming year, with two-thirds anticipating increases in business travel ...
The Ritz-Carlton, St. Louis Appoints Eduardo Marquez as New Executive Chef of Casa Don Alfonso
Casa Don Alfonso | January 31, 2024
With over 15 years of experience at The Ritz Carlton Hotels around the world, Chef Eduardo Marquez will now lead the team at Casa Don Alfonso in St. Louis ST. LOUIS (Januray 31, 2024) — Casa Don Alfonso (100 Carondelet Plaza, Clayton, MO 63105), the elevated Southern Italian eatery located in The Ritz-Carlton, St. Louis, announces Chef Eduardo Marquez as its new Executive Chef. Opened in March of 2021, Casa Don Alfonso brings the recipes and traditions of the acclaimed Iccarino family, who have operated the famed Don Alfonso 1890 in the heart of Sant’ Agata, Italy for the past four generations, to St. Louis. The menu honors the c...
LuxUrban Hotels to Operate James NoMad Hotel in New York City
LuxUrban Hotels Inc. | January 31, 2024
To be Rebranded the J Hotel by LuxUrban, a Wyndham Grand® Hotel 353-Room Historic Property is LuxUrban’s Largest Operating Rights Acquisition to Date MIAMI--LuxUrban Hotels Inc. (“LuxUrban” or the “Company”) (Nasdaq: LUXH), which utilizes an asset-light business model to lease entire hotels on a long-term basis and rent out hotel rooms in these properties in key major metropolitan cities, today announced that it has signed and funded a 15-year Master Lease Agreement (MLA), plus two, five-year options, to operate The James NoMad Hotel in New York City. LuxUrban expects that The James will be rebranded as The J Hotel by LuxUrban, ...
Waldorf Astoria Debuts in Seychelles With the Opening of Waldorf Astoria Seychelles Platte Island
Hilton | January 31, 2024
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DoubleTree Suites by Hilton Orlando-Disney Springs Area Debuts Multimillion-Dollar Upgrade
DoubleTree by Hilton | January 31, 2024
ORLANDO, Fla. – (Jan. 31, 2024) – DoubleTree Suites by Hilton Orlando-Disney Springs Area has completed a multi-million-dollar renovation to its 236 all-suite property located at 2305 Hotel Plaza Boulevard, convenient to the Orlando International Airport, the Orange County Convention Center, and Orlando’s world-class theme parks. The hotel is an official Walt Disney World® hotel located within walking distance of the area's finest shopping, dining, and entertainment via the pedestrian sky bridge to Disney Springs. Complimentary daily bus shuttle service is available to all Walt Disney World Theme Parks for hotel guests, exclusive 30...
IHG Grows Mexico Portfolio With Opening of Hotel Indigo La Paz Puerta Cortés, in Baja California Sur
IHG | January 31, 2024
IHG Hotels & Resorts, one of the world’s leading hotel companies, announces the official opening of Hotel Indigo La Paz Puerta Cortés, in La Paz, Mexico, a cherished oasis where the desert meets the sea. The 115-room Hotel Indigo La Paz Puerta Cortés is the perfect blend of serenity and adventure, offering magnificent views and white sand beaches, along with premium amenities, including a beach club, two restaurant concepts, a fully equipped gym, spa, an outdoor infinity and lap pool, as well as more than a thousand square meters of meeting and events space. Guests also have access to one of the top golf courses in the Baja Penins...
Arlo Hotels Appoints Five New Leadership Roles at NYC Properties
Arlo Hotels | January 31, 2024
The Independent Boutique Brand Kicks Off the New Year at NYC Hotels with Five Promotions in Leadership NEW YORK, NY (January 31, 2024) – Arlo Hotels, an independent, experience-driven lifestyle hotel brand with properties in New York, Miami and Chicago (and launching in Washington, D.C., in summer 2024), is starting the new year with promotions across each of its four NYC properties: Maggie Stokes as Corporate Director of Operations, Mark Butler as General Manager of Arlo Midtown, Joe Kavanagh as General Manager of Arlo NoMad, Richard Tucker as General Manager of Arlo SoHo, and William Burpitt as General Manager of Arlo Williamsburg. ...
Hotel Heron Set for Spring Opening in Alexandria, Virginia
Hotel Heron | January 31, 2024
A charming escape minutes from DC, Hotel Heron invites guests to discover a budding travel destination Alexandria, Virginia (January 31, 2024) - Hotel Heron, set to open its doors in spring 2024 in the heart of Old Town Alexandria is now accepting reservations. Offering a new vantage point to explore one of America’s most storied cities, Hotel Heron invites travelers to experience the charm of the nationally designated historic district through the lens of the re-imagined hotel. Steps away from King Street Mile and Alexandria’s waterfront, Hotel Heron is one of the city’s most iconic examples of Colonial Revival architecture. Taking...
72% of Americans Likely To Maintain or Increase Hotel Stays in 2024
AHLA | January 31, 2024
But inflation is preventing hotels and other travel-related businesses from reaching full potential WASHINGTON (Jan. 31, 2024) – 72% of Americans say they plan to either maintain or increase their number of hotel stays in 2024 compared to 2023, and hotels remain the top lodging choice for likely travelers, according to a survey commissioned by the American Hotel & Lodging Association and conducted by Morning Consult. The survey found that most Americans (53%) plan to travel overnight for leisure during the next four months, and 32% plan to travel overnight for business. Hotels remain the most popular lodging choice for likely trave...
Leveraging Tech to Drive Employee Motivation, Guest Delight and Revenue
Joe Vargas | January 31, 2024
By Joe Vargas While there are many technologies you can invest in that provide a competitive edge, there is one resource that is infinitely valuable that you don't want to overlook: your people. Guest satisfaction is one of the key drivers of success for any hotelier, determining repeat customers and, in turn, your bottom line. While guest-centered initiatives, like expanding your amenities, are often the focus of customer loyalty, employee well-being and job fulfillment are also critically important. The feeling of being surrounded by an engaged work culture is palpable for guests, and happy employees are more likely to deliver ex...
Web3 Technologies Will Help Hotels in the Following Ways
Adam and Larry Mogelonsky | January 31, 2024
By Adam Mogelonsky, Larry Mogelonsky Yes, there are lots of tech projects hotels have to undertake to bring their tech stacks forward to accommodate a more frictionless experience for guests. And yet, even then it’s important to keep one eye ahead to the technologies that will become important nearer to the end of this decade and into the 2030s. Of course, there are opportunities for brands that are the early adopters of these trends, but for the rest of you, this article is meant more for imagination in advance of any tech vendor demos or tradeshows where you can ask them about what’s in the near future for hospitality technology. ...
Prime Time for Service Robots
PolyU’s School of Hotel and Tourism Management | January 31, 2024
The COVID-19 pandemic catapulted the hospitality industry into a more digitised future. Coupled with the vast social changes and prominent safety concerns, this wave of technological innovation could transform the hospitality workforce, according to Professor Seongseop (Sam) Kim of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-authors. Service robots could solve many of the safety concerns felt to this day, but how are they perceived by customers? To probe these issues in more depth, the researchers investigated how feelings of safety and the intention to visit an establishment are shaped by ...
Boston/Cambridge Lodging Market – 2023 Year End Review
Rachel Roginsky | January 31, 2024
By Rachel Roginsky The Boston/Cambridge lodging market ended 2023 at 76.4% occupancy, a 6.8% variance over 2022’s 69.6%. This 6-point increase in occupancy is a result of the market accommodating 8.6% more rooms in 2023 compared to the prior year; 0.6% more rooms occupied as compared to 2019. Seasonality appears to be in sync with what we typically expect for the Boston market. Peak season, May through October, monthly occupancies ranged between 84% and 89%, averaging 86%. The three-month shoulder season, March, April and November, market occupancy averaged 75%. December through February, our slow season, market occupancy averaged 58% in...
HSMAI Foundation and Women in Travel THRIVE Release Research on the Power of Mentorship
the HSMAI Foundation | January 31, 2024
McLean, VA (January 31, 2024) – The Hospitality Sales & Marketing Association International (HSMAI) Foundation, in partnership with Women in Travel THRIVE, is proud to announce the release of a pivotal research paper titled "The Power of Mentorship." Authored by Dr. Emily Ma, Professor of Hospitality at the University of Surrey, and Dr. Laurie Wu, Associate Professor at Temple University, this paper is a cornerstone in HSMAI’s ongoing efforts to address the gender imbalance in leadership roles within the hospitality industry. As part of HSMAI’s commitment to developing talent, this research provides valuable insights into the r...
Nearly 50 Percent of Meeting Planners Dissatisfied With Costs, According to 2024 State of the Meetings Industry Report
KNOWLAND | January 31, 2024
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IDeaS Appoints Ibrahim Saba as Principal Sales Director in the Middle East, Expands Regional Presence
IDeaS | January 31, 2024
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Hampton by Hilton London Old Street Debuts in the Heart of Shoreditch
Hilton | January 30, 2024
LONDON – Hilton (NYSE: HLT) today marks the opening of Hampton by Hilton London Old Street, a 109-room hotel located on the doorstep of vibrant Shoreditch. This exciting addition to Hampton by Hilton’s growing portfolio joins 44 existing properties across the UK. Located in the heart of East London, Hampton by Hilton London Old Street perfectly blends modern comfort with access to immersive local experiences. A mere five-minute walk from Old Street station, the hotel provides unparalleled convenience for business and leisure travellers. A 10-minute stroll transports guests to the buzzing bars and restaurants of Shoreditch, the ec...
AI Set to Revolutionize Travel & Tourism, Says Latest WTTC Report
The World Travel & Tourism Council | January 30, 2024
Travel & Tourism businesses urged to embrace AI Madrid, Spain: Major new reports from the World Travel & Tourism Council (WTTC) and Microsoft highlight the transformative power of AI (Artificial Intelligence) for Travel & Tourism, marking a commitment to a digital future with unparalleled customer experiences. The first in a series of AI reports, announced during the global tourism body’s event at FITUR and in collaboration with WTTC’s Industry Partner, Microsoft, is poised to redefine Travel & Tourism standards and call on the sector for greater integration of such technologies. As the global leader in Travel &a...
