The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Downtown Baltimore Is Poised for Comeback
Caroline Dioso | January 30, 2024
By Caroline Dioso According to STR, average hotel rates in the Baltimore Central Business District through year-to-date September 2023 have surpassed 2019 levels by nearly $18, caused by stable demand levels and the impact of inflation. Occupancy has yet to rebound to pre-pandemic levels, but the return-to-office efforts and investment in leisure demand generators should support the ongoing recovery. Although the city is currently in a transitional phase, financial commitments and plans from stakeholders, as described below, should position Baltimore for a resurgence as a destination to live and visit. Originally opened as a shopping c...
InterContinental Hotels & Resorts Debuts in New Zealand’s Largest City With Opening of InterContinental Auckland
IHG | January 30, 2024
InterContinental Hotels & Resorts, part of the IHG Hotels & Resorts luxury and lifestyle portfolio, has made its debut in New Zealand’s largest city with the opening of InterContinental Auckland. Gracing the city’s waterfront at the halo address of One Queen Street, InterContinental Auckland anchors the one billion dollar (NZD) Commercial Bay lifestyle precinct, which houses the city's latest upscale office, retail, social, and dining hub. InterContinental Auckland is also one of the first hotels globally to showcase exciting new offerings and experiences that were introduced as part of InterContinental’s extensive global ...
IHG Hotels & Resorts Re-Enters Swedish Market With the Signing of voco Stockholm Kista
IHG | January 30, 2024
The 201-room hotel is expected to open its doors in the second half of 2024. 30.01.24 (London, UK): IHG Hotels & Resorts, one of the world’s leading hotel companies, has entered into a franchise agreement with Mogotel and development partner Revelop, to mark IHG’s re-entry into Sweden with voco Stockholm Kista. This latest signing signifies IHG’s strong owner relationships and its commitment to growth in new and emerging markets such as Sweden, drawing on its scale of more than 780 open hotels across Europe. voco hotels, IHG’s fastest-growing premium hotel brand with over 100 properties signed and opened globally, will mark ...
Peachtree Group Selected to Operate the Merrill Hotel, Muscatine
Peachtree Group | January 30, 2024
ATLANTA (Jan. 30, 2024) – Peachtree Group's hospitality management group has been selected to operate the Merrill Hotel, Muscatine, a Tribute Portfolio Hotel in downtown Muscatine, Iowa. The AAA Four-Diamond property comprises 122 guest rooms, a full-service restaurant, nearly 13,000 square feet of flexible meeting and event space, an outdoor terrace overlooking the Mississippi River, a heated indoor saltwater pool, and a fitness center. Built along the banks of the Mississippi River, the hotel opened in March 2018, offering some of the most luxurious amenities and accommodations in Iowa. The Merrill Hotel's prime location provides conv...
W San Francisco Appoints Jeff Ossenkop as General Manager
W San Francisco | January 30, 2024
SAN FRANCISCO (January 30, 2024) – W San Francisco, an electric urban oasis located in the heart of San Francisco’s culturally-vibrant SoMa District, is pleased to announce the appointment of Jeff Ossenkop as general manager. Ossenkop was also honored with an appointment to the board of directors of The Hotel City Council of San Francisco (HCSF) - a non-profit trade association founded in 1987 designed to advocate on behalf of the local hospitality community. With more than 22 years of hospitality management experience, he will be responsible for the hotel’s daily operations, ensuring efficiency, providing strategic direction, managi...
Downright Austin, a Renaissance Hotel, To Open Spring 2024 in Downtown Austin, Texas
Renaissance Hotels | January 30, 2024
A Newly Minted Member of Marriott Bonvoy Located in the Capital City’s Music and Entertainment District; Exclusive Pre-Opening Rates Now Available AUSTIN, TEXAS (January 30, 2024) – Something big is going down. Downright Austin is opening in spring 2024, bringing its own unique and decidedly Downright take on the global Renaissance Hotels brand. Located in downtown Austin, Downright Austin will feature a bold and postmodern lobby experience, 367 stylish guest rooms including five suites, 31,000 square feet of indoor and outdoor event spaces, and new culinary concepts, all within blocks of the Texas State Capitol and Moody Amphitheater....
Great Wolf Resorts Names Bret McLeod as Chief Financial Officer
Great Wolf Resorts, Inc. | January 30, 2024
CHICAGO – (Jan. 30, 2024) – Great Wolf Resorts, Inc. has appointed Bret McLeod as the company’s next Chief Financial Officer. McLeod has more than 20-years of financial leadership experience, a majority spent within the hospitality industry, and will oversee the company’s finance and accounting functions as well as serve as a member of Great Wolf Resorts’ executive leadership team responsible for driving the company’s business transformation and growth. McLeod will play a leadership role in developing and refining financial processes, systems and infrastructure while guiding a world-class finance and accounting team of more tha...
Daniel Scott Appointed to Oversee Kona Village, A Rosewood Resort as Regional Vice President and Managing Director
Kona Village, A Rosewood Resort | January 30, 2024
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New Trilith Guesthouse Brings 193 Guestrooms to Fayetteville, Georgia
Trilith Guesthouse | January 30, 2024
Storytelling takes center stage at new Atlanta-area hotel FAYETTEVILLE, Ga. (Jan. 30, 2024) – The highly anticipated Trilith Guesthouse (350 Trilith Parkway) officially opened its doors today in the Town at Trilith, inviting guests to “awaken the storyteller within.” The 193-room boutique hotel is the first of its kind in the award-winning, picturesque community, immersing guests in a scene and story of their own making through spaces, amenities, and experiences designed to inspire creativity and collaboration. Central to every story at Trilith Guesthouse is the street-level Prologue Dining & Drinks and rooftop Oliver’s T...
HSMAI Americas Honors Chapters With Frank W. Berkman Best of the Best Awards
HSMAI | January 30, 2024
McLean, VA (Jan. 30, 2024) – The Hospitality Sales and Marketing Association International (HSMAI) Americas announced the recipients of the Frank W. Berkman “Best of the Best” Awards on January 23, 2024, at the HSMAI Mike Leven Leadership Conference in Las Vegas, NV. Named the Best of the Best in chapter leadership and operations, the chapter’s programs and accomplishments serve as best practices for all chapters as they continue to fuel sales, inspire marketing, and optimize revenue for HSMAI members on the local level. This past week, HSMAI chapter leaders gathered at the Mike Leven Leadership Conference to celebrate excellen...
Pivot Selects Stayntouch PMS to Power Seven Properties
Stayntouch | January 30, 2024
Award-winning hospitality management group chooses Stayntouch for its innovative technology, exceptional customer service, and powerful multi-property management capabilities. Bethesda, MD | Jan. 30, 2024 – Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announced a new partnership with Pivot, the lifestyle operating vertical of Davidson Hospitality Group. Stayntouch will implement its flexible, modern cloud PMS across seven Pivot hotels in the United States. Pivot caters to innovative boutique and lifestyle brands that are reshaping the hospitality industry with unique serv...
Nearly 50% of Latin America’s Hotel Construction Pipeline Now Under Construction
Lodging Econometrics | January 30, 2024
January 30, 2024 – PORTSMOUTH, NH According to the Q4 2023 Latin America Construction Pipeline Trend Report from Lodging Econometrics (LE), projects and room counts in the region’s total construction pipeline each increased by 11% each year-over-year (YOY) to stand at 594 projects and 97,679 rooms at the close of the quarter. At Q4, projects currently in the under construction stage account for nearly half of the projects and rooms in Latin America’s total pipeline. Projects under construction stand at 238 projects/42,644 rooms, up 7% by projects and 6% by rooms YOY. Projects scheduled to start construction in the next 12 months a...
Silverware POS Partners With UK-Based Intuitas Technologies to Drive Sales and Strengthen Customer Relationships
Silverware | January 30, 2024
With the popular point-of-sale solution provider continuing to expand its portfolio across the United Kingdom, satisfaction among local hotels and restaurants is expected to soar Markham, Ontario, January 30, 2024—Silverware POS has partnered with Intuitas Technologies to serve as a local sales and customer success resource for all new and existing clients in the UK. Silverware’s current UK client portfolio includes world renowned properties The Ritz London, The Savoy, The Goring, Belmond L'Manoir, Galgorm, Rudding Park, Historic Sussex Hotels, and Crieff Hydro hotels. Together, Silverware and Intuitas are elevating guest dining exper...
Hilton’s Plantation Beach Club Upgrades WiFi Network With Hotel Internet Services to Provide Guests With Latest in Online Connectivity
Hotel Internet Services, Inc. | January 30, 2024
South Floridian timeshare retreat ensures high-speed and reliable WiFi performance for guests seeking internet access for either work or leisure. STUART, Fla. — January 30, 2024 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has successfully deployed a high-performance guest WiFi service upgrade at Plantation Beach Club at Indian River Plantation in Stuart, Florida. An oceanfront timeshare consisting of 30 fully furnished units and managed by Hilton Grand Vacations, Plantation Beach Club enhanced its WiFi network capabilities to ensure guest satisfaction with th...
North America Hoteliers Say PVNG Accounting Software From Aptech Is ‘Grrreat!’
Aptech | January 30, 2024
For the second consecutive year the family owned and operated financial management software company has been named a ‘Finalist’ in the HTR ‘Best Finance & Accounting Software’ popularity index PITTSBURGH, January 30, 2024 — Bigger does not mean better. But better is how companies thrive. Such is the case for Aptech. PVNG by Aptech was recently named a finalist in the Hotel Tech Report “Best Finance & Accounting Software” 2024 popularity index for the second consecutive year. At the core of Aptech’s success is its deep and personal relationships with its customers – people the family-owned and operated financial ma...
Jonas Hospitality Introduces Its Latest Brand, Jonas Unify
Jonas Unify | January 30, 2024
Jonas Hospitality is proud to introduce its newest brand, Jonas Unify™. Jonas Hospitality is a family of technology brands serving the hospitality industry that utilize cutting-edge technology solutions to meet critical business needs. Jonas Unify solves the industry’s customer data problem by creating a master record accessible across your entire tech stack, removing silos from disparate systems while ensuring data accuracy and security. With Jonas Unify, property and guest data will sync throughout your tech stack, keeping your staff connected and your guests satisfied. Jonas Unify is built on Jonas ARC™, a proven, open integrat...
Brooklyn Continues to Blossom in the Post-Pandemic Period
Patricia Shih | January 29, 2024
By Patricia Shih The Brooklyn hotel industry has been experiencing post-pandemic recovery due in part to strong leisure demand, an increase in meeting and group business, and the gradual return of commercial demand. Additionally, the New York City Department of Homeless Services and related entities have been utilizing many hotels as temporary shelters for homeless residents and migrants/asylum seekers. While the Brooklyn new supply pipeline is substantially smaller than that of Manhattan, the borough has recently experienced supply changes, some examples of which are listed below. The 216-key Moxy Brooklyn Williamsburg opened in M...
How Centralized Data Powers Sonesta’s Award-Winning Loyalty Program
Hapi | January 29, 2024
After growing through acquisition, Sonesta turned to Hapi to centralize and normalize guest data from multiple Property Management Systems across its various brands in real-time, which will power a new Customer Data Platform. Boston-based Sonesta International Hotels was founded nearly 100 years ago, but it was just over the past few years that Sonesta kickstarted its growth trajectory to becoming a global hotel powerhouse. Even before the acquisition of Red Lion Hotels in 2021, which added more than 1,000 franchised and managed properties and pushed Sonesta over the 1,200 properties mark, Sonesta had standout hotels in Los Angeles, Chicag...
Las Vegas Forecasted for Highest Hotel ADR in Super Bowl History
STR | January 29, 2024
HENDERSONVILLE, Tennessee—Las Vegas hotel average daily rate (ADR) is forecasted to reach $573 for 9-11 February 2024, which would be the highest level for any Super Bowl weekend on record, according to STR. The market is projected for a Friday through Sunday night occupancy of 87.9%. That level combined with an ADR of US$573 would result in revenue per available room (RevPAR) of US$504. For comparison, the Formula One Vegas Grand Prix that took place in November 2023 produced an actualized ADR of US$502, netting a RevPAR of US$390 over the Thursday through Saturday period. “The Super Bowl’s unique volume of demand, driven by not...
April Opening Planned for The Riding Academy Hotel in Ocala, Florida
World Equestrian Center | January 29, 2024
OCALA, Fla. (January 29, 2024) – Joining The Equestrian Hotel on the World Equestrian Center campus in Ocala, Florida, The Riding Academy Hotel — set to open April 1 — will offer 390 additional rooms and suites to visitors looking to stay on-site and experience what has often been called “Disneyland for horse lovers.” Guests will feel right at home in The Riding Academy Hotel, which offers many similarities to its luxurious sister hotel on property while embracing a unique identity of its own. Subtle equestrian and academic design details have been thoughtfully placed throughout the hotel, including equestrian-inspired carpet, st...
Monte-Carlo Beach Welcomes René Blino as New Managing Director
Monte-Carlo Société des Bains de Mer | January 29, 2024
René Blino joined Monte-Carlo Société des Bains de Mer Group on 15 January 2024, taking over from Danièle Garcelon as Managing Director of Monte-Carlo Beach. After a long and distinguished career with our company, Danièle, who has perfectly represented the "Beach" for over 20 years, passes on the torch to an esteemed professional in the contemporary luxury hotel industry. René Blino began his career in retail before joining the hotel industry 15 years ago. He joins us from Paris, where he was Managing Director of Hôtel Madame Rêve, a five-star hotel with 82 rooms, renowned for its two-time Michelin-starred restaurant, led by chef St...
Sheraton Stonebriar Hotel Completes Multimillion Dollar Renovation
SHERATON STONEBRIAR | January 29, 2024
Frisco Texas Hotel Upgrades All Guest Rooms, Meeting and Public Spaces and Fitness Center FRISCO, TX (Jan. 29, 2024) – Sheraton Stonebriar Hotel, located at the Stonebriar Commons in Frisco, Texas, announces the completion of a multi-million dollar renovation. The comprehensive renovation touches all areas of the hotel including guest rooms, meeting and public spaces, as well as the fitness center. Upon arrival, guests will be greeted with a sleek and welcoming ambiance that is woven in throughout the entire property. Emerson, the full-service restaurant on property, has a new look creating an inviting atmosphere and features inn...
Lendlease Completes Historic Renovations at IHG Army Hotels Organ Mountains Inn in New Mexico
Lendlease | January 29, 2024
(Nashville, Tenn., January 29, 2024) Lendlease, a global integrated real estate group, and IHG® Army Hotels announced today that renovations are complete at Organ Mountains Inn, a historic hotel located within New Mexico’s prestigious White Sands Missile Range. Renovations were carefully executed to achieve Historia Collection™ designation - a distinguished recognition for hotels that seamlessly blend rich history with modern amenities. Comprising three buildings, Organ Mountains Inn features 58 guest rooms including a variety of one- and two-bedroom standard rooms and suites with kitchenettes and two Distinguished Visitor Quarters p...
Fortune Hotels Increases Its Tamil Nadu Footprint With Fortune Hosur
Fortune Park Hotels Ltd | January 29, 2024
Marks its 51st hotel opening in the country and fifth hotel opening in the state New Delhi, 29 January 2024: Fortune Hotels, a member of ITC’s hotel group, announces the launch of its new upscale hotel, Fortune Hosur, in the historic city of Tamil Nadu. Nestled in the heart of the bustling industrial district of Krishnagiri, Fortune Hosur promises to be a haven of class and comfort, offering a seamless blend of enthusiastic hospitality and premium services. Strategically located off the Bangalore-Chennai highway, Fortune Hosur is beset in the commercial nucleus of the town offering easy access to key cities like Salem, Vellore, Madura...
