The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
United States Leads as Top Source of International Travelers to India for Diwali Celebrations
Agoda | October 16, 2024
New Delhi, 16th October 2024 - Digital travel platform Agoda reveals the top searched cities in India for Diwali celebrations, with New Delhi coming out on top among international visitors. Goa takes the top spot for domestic travel based on searches made for check-in during the Diwali week celebration. Agoda noted 17% more accommodation searches for Diwali compared to last year’s celebrations. Diwali, the Festival of Lights, is one of India's most significant festivals, celebrated with grand festivities, vibrant lights, and cultural events. The festival symbolizes the victory of light over darkness and good over evil, attracting both ...
Agilysys To Report Fiscal 2025 Second Quarter Results October 28th and Host Conference Call and Webcast
Agilysys | October 15, 2024
ALPHARETTA, GA. — October 15, 2024 — Agilysys, Inc. (AGYS), a leading global provider of hospitality software solutions and services that deliver High Return Hospitality, announced today that it will release its fiscal 2025 second quarter results after the market closes on Monday October 28, 2024 and host a conference call and webcast at 4:30 p.m. ET that day. Both the call and webcast are open to the public. All participants should register for the call using the participant registration URL: https://register.vevent.com/register/BIfb8adfed26314ff8abe76f95460e6fde Once registered, participants will receive a confirmation email ...
Methods in the Madness: Insiders Share Their Budgeting Approach
HotStats | October 15, 2024
Budgeting is like training for an Olympic marathon. Days are spent creating a plan to address weaknesses, build on strength and endurance, and hedge against unfortunate events. Money is earmarked for activities that hopefully will generate income or sponsorships to procure better equipment. A significant amount of time is spent too in scoping out conditions in the field and closest competitors. The goal, after all, is to be in business for the long haul while staying lean and nimble in the short term. Like all athletic training, there are no easy ways to go about budgeting. “There’s a lot going around in my head,” says Neetu Mistry, ...
Sustainability in the Hospitality Industry: Going the Extra Mile
EHL | October 15, 2024
What’s holding hotels back from doing more than basic eco-friendly gestures, like reusing towels or reducing plastic, and embracing sustainable hospitality by adopting a green culture into their business? This article takes inspiration from a recent publication by Dr. Laura Zizka et al. that delves into current hotel green challenges. Addressing the difficult issues of ‘guest guilt’ and greenwashing, her work points an encouraging finger at the role of employee engagement, emphasizing the importance of hoteliers stepping up the pro-environmental communication - directing it not just at the guests but, more importantly, at their emplo...
Hyatt Welcomes Cheyenne Mountain Resort to Destination by Hyatt Brand
Hyatt Hotels Corporation | October 15, 2024
CHICAGO (October 15, 2024) – Hyatt Hotels Corporation welcomes Cheyenne Mountain Resort to the Destination by Hyatt brand, extending even more true-to-place experiences in new destinations for guests and World of Hyatt members. Nestled among the scenic wonders of the Rocky Mountains with 316 guestrooms and suites, Cheyenne Mountain Resort invites adventurers, nature enthusiasts, relaxation seekers and business travelers alike to connect to the destination with immersive outdoor experiences and local touches. Located a short drive from both the central downtown and Colorado Springs Airport, Cheyenne Mountain Resort embodies the Des...
Hilton and Be My Eyes Launch Industry-First Partnership to Enhance the Hilton Stay for Guests Who Are Blind or Low Vision
Hilton | October 15, 2024
McLEAN, Va. – For many, checking into a hotel can mean the beginning of an exciting adventure, a relaxing getaway or important moments in life. For guests who are blind or have low vision, exploring the unfamiliar surroundings of a hotel could pose unique and specific challenges that have the potential to impact their stay. Hilton, a global leader in hospitality, announced today an industry-first, exclusive partnership with Be My Eyes to ensure guests who are blind or have low vision can experience a more accessible, seamless and welcoming stay. Together with Be My Eyes, Hilton is making available AI-powered assistance and dedicated H...
White Lodging Set to Break Ground on Hotel Trinity in Austin, Texas
White Lodging | October 15, 2024
White Lodging, one of the foremost developers of urban and lifestyle hotels and restaurants in the country, in partnership with REI Real Estate, is expanding in Austin once again – adding another hotel to its already more than 4,000 guest rooms and more than 220,000 square feet of meeting space in the city. Starting this month, Hotel Trinity, Autograph Collection, will begin its 13-floor, 258-room rise at the corner of Trinity and Fifth Streets. According to Towers.net, Hotel Trinity will be the first major groundbreaking in downtown Austin since early 2023. World-Class Boutique Hotel with Private, Residential Design Features Hote...
Oxford Introduces Hotel Julian to San Francisco’s Nob Hill Following Renovation
Oxford Capital Group, LLC | October 15, 2024
San Francisco, CA - October 15, 2024 – Oxford announces the opening of the Hotel Julian, a meticulously renovated 107-key property located in the affluent downtown San Francisco neighborhood of Lower Nob Hill. As a distinguished member of Oxford’s lifestyle brand portfolio, Hotel Julian blends historic charm with contemporary luxury to offer an exceptional hospitality experience. “We are delighted to announce the opening of the Hotel Julian guestrooms, which were designed to offer timeless elegance, straightforward technology and homelike comfort,” said Sarang Peruri, Chief Operating Officer of Oxford Capital Group, LLC and Partner o...
The Eliza Jane Hotel Appoints Michael Farquharson as Managing Director
The Eliza Jane | October 15, 2024
NEW ORLEANS – October 15, 2024 – The Eliza Jane, a Hyatt Unbound Collection hotel, announced today the appointment of Michael Farquharson as managing director. The internationally experienced industry expert will join the leadership team at the historic 196-room boutique hotel where guests can indulge in a luxurious stay and French-inspired dining experiences in the heart of New Orleans. As Managing Director, Farquharson will oversee all day-to-day hotel operations including guest relations and service at the prestigious on-site food and beverage venues, Couvant and The Press Room. Farquharson brings a global perspective to the p...
Azul Hospitality Selected to Manage Newly Constructed Hyatt Place South Reno
Azul Hospitality Group | October 15, 2024
San Diego, CA — October 15, 2024 — Azul Hospitality, a premier hospitality management platform providing innovative approaches to maximizing an asset's performance, announced today that the newly constructed Hyatt Place South Reno, located in Reno, Nevada, has opened and joined its portfolio of managed assets. Tolles, a developer, owner, and manager of industrial, office, retail, and hospitality properties in the Western United States, developed the property in conjunction with Pelzer Hospitality. The 132-room property offers panoramic mountain views from every guest room, along with modern amenities, including a 24-hour fitness center...
HMC Opens Extended Stay America Premier Suites Belgrade – Bozeman – Yellowstone Airport
Extended Stay America | October 15, 2024
Charlotte, NC, October 15, 2024 — Extended Stay America®, the leading mid-priced extended stay hotel brand in the United States, announced today the opening of the Extended Stay America Premier Suites Belgrade - Bozeman - Yellowstone Airport, located in the heart of Belgrade, Montana. The property was developed by Rimrock Companies and will be managed by Hotel Management & Consulting (HMC). The 4-story, 124-room newly constructed Extended Stay America Premier Suites Belgrade - Bozeman - Yellowstone Airport hotel features free Wi-Fi, complimentary healthy breakfast, premium cable, 24-hour fitness room...
KPC Bringing Kali Hotel & Rooftop, Autograph Collection to Hollywood Park in Greater Los Angeles
KPC Development Company | October 15, 2024
LOS ANGELES (October 15, 2024) – KPC Development Company announces its latest project, Kali Hotel and Rooftop, Autograph Collection, a landmark lifestyle hotel at Hollywood Park in Inglewood, California. Located at 3737 Stadium Drive, the 300-key hotel is adjacent to SoFi Stadium and YouTube Theater, within walking distance of Intuit Dome and Kia Forum, and 4 miles from Los Angeles International Airport, proving locale to be one of the property’s many attractive attributes. Kali Hotel and Rooftop joins Autograph Collection Hotels, part of Marriott Bonvoy’s global portfolio of over 30 extraordinary brands. The distinctive premium ...
Salter Brothers Acquires Three Bannisters Hotels for AUD100 Million
Salter Brothers | October 15, 2024
Busy hospitality fund manager Salter Brothers has bolstered its portfolio of boutique country lodges and luxury coastal retreats after snapping up three Bannisters hotels in Mollymook and Port Stephens on the NSW South and North Coast for over $100 million. The acquisitions include two famous seafood restaurants in Mollymook and Port Stephens, which are operated by celebrity UK chef Rick Stein within the hotel complexes alongside a number of pubs, bars and spas. It comes as Salter Brothers works on plans to potentially float a separate $2 billion portfolio of mostly IHG-operated CBD hotels including properties such as the five-star ...
Brittain Resorts & Hotels To Assume Management of Provident Hotels & Resorts Portfolio
Brittain Resorts & Hotels | October 15, 2024
MYRTLE BEACH, S.C., Oct. 15, 2024—Officials of Brittain Resorts & Hotels (BRH), a leading full-service hospitality management company in the Southeast, today announced the company has partnered with Provident Hotels & Resorts to operate its prestigious portfolio of eight hotels and resorts located throughout Florida. “The addition of the Provident Hotels & Resorts properties is a perfect fit for our expanding portfolio of full-service hotels and resorts located along the East Coast,” said Matthew Brittain, CEO, BRH. “Furthermore, it greatly expands our footprint throughout the Sunshine State, bringing our resources and e...
Esther Oh Kostecky Appointed General Manager of Four Seasons Hotel New Orleans
Four Seasons | October 15, 2024
Four Seasons Hotel New Orleans announces the appointment of Esther Oh Kostecky as its new General Manager. With a rich heritage of leadership in the hospitality industry, Esther brings more than twenty-five years of dedicated service within Four Seasons to New Orleans’ newest luxury hotel. Her multicultural background and proven adaptability across diverse global markets promise to infuse a fresh, international perspective into the vibrant tapestry of The Crescent City. Esther joined Four Seasons in 1999, marking the beginning of a hospitality career that has spanned diverse leadership roles across the globe - from New York to Seoul, ...
Hospitality Asset Managers Association (HAMA) Releases Fall 2024 Conference Industry Outlook Survey Results
HAMA | October 15, 2024
LA JOLLA, Calif., Oct. 15, 2024—The Hospitality Asset Managers Association (“HAMA”) today announced the results of its Fall 2024 Industry Outlook Survey. The semi-annual report conveyed the latest opinions, experiences and predictions of nearly 70 hotel asset managers on topics ranging from budget forecasts to management company outlooks. Conducted in conjunction with HAMA'S 2024 Annual Fall Meeting that was held in La Jolla, Calif., the results were presented to media live with a concluding Q&A session via online conferencing. In total, 65 asset managers, comprising approximately one-third of membership, participated in the...
Free Food Map Now on Penn State Go App
Penn State School of Hospitality Management | October 15, 2024
UNIVERSITY PARK, Pa. — Developed by the Food Decisions Research Laboratory in the Penn State School of Hospitality Management, the Free Food Map identifies locations throughout Centre County and across Pennsylvania that offer free food to those in need. The Free Food Map is now available to the Penn State community on the Penn State Go app. Users can find the Free Food Map on the Penn State Go app by first selecting the “University Park” app experience, then “Wellness” and finally “Free Food Sources.” “The purpose of this initiative is to increase access to information that can lessen food insecurity, food inaccessib...
Top Four Winners Announced in ImageFIRST’s ServiceSTARS Contest, Honoring Hospitality Professionals
ImageFIRST | October 15, 2024
KING OF PRUSSIA, Pa., October 15, 2024 – ImageFIRST® announced the winners of their 1st Annual ServiceSTARS Contest – where ImageFIRST Customer Advocates recognize exceptional Hospitality professionals who go above and beyond to positively impact the lives of their guests. After receiving an overwhelming number of nomination submissions from the ImageFIRST Service Team, 10 Stars were chosen as finalists. Votes were cast by the public on the contest’s website for the Star who inspired them the most. Following the nationwide vote, the Stars that received the most votes will be awarded a cash prize, totaling $8,250. * The top f...
Travelers Are Spending Big This Holiday Season–With Higher Expectations Than Ever
Sojern | October 15, 2024
SAN FRANCISCO – 15 October 2024 – Sojern, the leading digital marketing platform built for travel, today shares its latest travel data ahead of the holiday season and beyond. Travelers are eager to hit the road or skies, but economic concerns and inflation are widening the wealth gap. Compared to 2023, more consumers are opting for road trips over air travel, if they’re traveling at all. Sojern data shows upscale and luxury hotel prices have risen by 1.7% and 1.4%, while economy lodging remains steady, reflecting growing demand for higher-end accommodations. “Unlike the pandemic where travelers chose less crowded destinations, thos...
HSMAI South Florida Announces 2024 Recipients of the Dr. Peter Ricci Scholarship
HSMAI South Florida | October 15, 2024
Fort Lauderdale, FL – October 15, 2024 – The South Florida chapter of the Hospitality Sales and Marketing Association International (HSMAI) is proud to announce the 2024 recipients of the prestigious Dr. Peter Ricci Scholarship. This scholarship, awarded annually, supports exceptional students pursuing degrees in hospitality management and related fields at colleges and universities in South Florida. This year’s scholarship recipients are: Maria Martinez – Florida International University (FIU) Victoria Nicora – Florida International University (FIU) Giuseppe Barioli – Florida Atlantic University (FAU) Joyce Kessl...
Beyond the ‘Crazy Rich’: Expedia Group Reveals Mass-Affluent Asian Travelers Trend Set To Boost Global Travel Industry
Expedia Group | October 11, 2024
Four in five (81%) mass-affluent Asian travelers report that travel is still a priority despite inflation. On average, mass-affluent Asian travelers plan to visit four destinations over ten days for their next international trip, with Japan, the United States, Canada, France, South Korea, Australia, and Germany leading the list. They plan to dedicate nearly a quarter of their income to travel in the next 12 months. Nearly half seek airline and room upgrades, with two in five opting for first class or business class seating. Seattle, October 11, 2024 – Today, Expedia Group unveiled its study highlighting the preferences of t...
ITA Data Release: August 2024 International Inbound Visitor Spending
National Travel and Tourism Office | October 11, 2024
International Visitors Spent $21.5 Billion in August 2024 Data recently released by the National Travel and Tourism Office (NTTO) show that in August 2024: International visitors spent $21.5 billion on travel to, and tourism-related activities within, the United States during the month of August, an increase of more than 11 percent compared to August 2023. Conversely, Americans spent more than $20.6 billion traveling abroad during August, yielding an $865 million balance of trade surplus for travel and tourism-related goods and services. International visitors have spent more than $168.6 billion on U.S. travel and tourism...
U.S. Travel to Congress: Pass Hurricane Disaster Relief as Quickly as Possible
U.S. Travel Association | October 11, 2024
WASHINGTON (October 11, 2024)—U.S. Travel Association President and CEO Geoff Freeman issued the following statement calling for Congressional action to fund hurricane disaster relief: "The devastation of Hurricanes Helene and Milton demands that Congress pass disaster relief as soon as possible. Communities, small businesses and workers in the path of the storms—many of whom depend on visitors—are unable to welcome conventions, meetings and leisure travelers until Congress provides the required resources to rebuild. If there are any unnecessary delays, American communities will needlessly suffer.”...
Business Travel Set to Surpass Pre-Pandemic Levels to Reach a Record US$1.5 Trillion in 2024
The World Travel & Tourism Council | October 11, 2024
Perth, Australia: A new report from the World Travel & Tourism Council (WTTC) has revealed that business travel is set to surpass pre-pandemic levels this year, faster than previously predicted, to reach a record US$1.5TN. The rise of remote working during the pandemic had a disproportionate effect on corporate travel, compared to leisure travel, with virtual platforms replacing face-to-face meetings. Last year, leisure travel was just 2.9% behind the 2019 peak, whilst business travel continued to struggle, remaining 5.4% behind. But as business leaders re-emphasised the importance of face-to-face interaction, business travel is ...
