The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Conrad Singapore Orchard Debuts Following Renovation and Rebranding
Hilton | January 10, 2024
A harmony of nature’s serenity and urban vibrancy, Conrad Hotels & Resorts’ second location in Singapore is a sophisticated oasis in the iconic entertainment and retail district of Orchard Road SINGAPORE – Today, Hilton (NYSE: HLT) announces the highly anticipated opening of Conrad Singapore Orchard, its second Conrad Hotels & Resorts property in Singapore, following extensive reinvention and refurbishment. Nestled within an exclusive enclave of Orchard Road and surrounded by lush greenery, Conrad Singapore Orchard is an urban oasis that effortlessly encapsulates the essence of locality and luxury. “The growth of our a...
Omni Hotels & Resorts Appoints Jeff Doane to Newly Created Chief Commercial Officer Role
Omni Hotels & Resorts | January 10, 2024
Fairmont Veteran to oversee Omni’s Commercial Growth Strategy to Further Enhance the Brand’s Market Position Dallas, TX – Omni Hotels & Resorts is pleased to announce the appointment of Jeff Doane as its new Chief Commercial Officer. With over 20 years of hospitality experience, Doane brings a wealth of expertise from his previous senior executive roles with Fairmont Raffles Hotels International and most recently as Chief Commercial Officer at Accor North America. Doane will report directly to President Kurt Alexander and oversee the development and execution of Omni’s integrated commercial strategy across Omni’s current ...
Aparium Hotel Group Appoints George Prine as General Manager of Populus
APARIUM HOTEL GROUP | January 10, 2024
Industry Veteran to Oversee Boutique Property, Opening in Denver in Summer 2024 DENVER (January 10, 2024) – Aparium Hotel Group, a pioneer in the lifestyle hotel industry, is pleased to announce the appointment of George Prine as General Manager of Populus, the country’s first carbon positive hotel opening in Denver in summer 2024. Operated by Aparium Hotel Group, the highly anticipated hotel will encompass 265 modern guest rooms, a ground floor restaurant, flexible event spaces, a coffee bar, a signature rooftop bar and restaurant offering unobstructed views of the mountains, city skyline, and Civic Center Park. It will also featu...
Paradox Singapore Merchant Court Names Christine Choo as General Manager
Paradox Singapore Merchant Court | January 10, 2024
SINGAPORE, January 2024 – Paradox Singapore Merchant Court proudly announces the appointment of Christine Choo as the General Manager, entrusting her with the helm of the esteemed hotel located in the vibrant precinct of Clarke Quay along the historic Singapore riverbank. In her new role, Christine will spearhead the overall strategic executive management and operations of Paradox Singapore Merchant Court, boasting 476 guest rooms, 8 function spaces including a grand ballroom and 4 F&B concepts. An accomplished hotelier with over 10 years of experience in the luxury hospitality industry, Christine brings along her wealth of experienc...
U.S. Travel Hires RIAA Executive Joshua Friedlander as Head of Research
U.S. Travel Association | January 10, 2024
WASHINGTON – The U.S. Travel Association announced today that Joshua P. Friedlander will join the organization as vice president of research, a critical role that will further strengthen the association’s research and analysis capabilities. He will begin with the association on January 16. “In our work to prove the indispensable contributions of travel, Josh will provide the market insights that our industry and our many constituents need to inform their understanding and decision-making,” said Geoff Freeman, president and CEO of the U.S. Travel Association. “Josh’s deep background in research analysis will give a boost to our in...
HSMAI Foundation and Women in Travel THRIVE Release Research on the Power of Mentorship
the HSMAI Foundation | January 10, 2024
McLean, VA (Jan 10, 2024) – The Hospitality Sales & Marketing Association International (HSMAI) Foundation, in partnership with Women in Travel THRIVE, is proud to announce the release of a pivotal research paper titled "The Power of Mentorship." Authored by Dr. Emily Ma, Professor of Hospitality at the University of Surrey, and Dr. Laurie Wu, Associate Professor at Temple University, and spearheaded by Noreen Henry – board member of both the HSMAI Foundation and Women in Travel Thrive – this paper is a cornerstone in HSMAI’s ongoing efforts to address the gender imbalance in leadership roles within the hospitality industry. As ...
Newly Opened Mondrian Cannes Partners With InnSpire to Offer Guests Unmatched In-Room TV and Entertainment Solutions
InnSpire | January 10, 2024
Luxury French Riviera property deploys InnSpire’s IPTV and in-room entertainment technology platform to enhance guest satisfaction and offer flexible viewing options. Stockholm & Washington DC – January 10, 2024 – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced that its advanced IPTV, InnSmart and Proxy Casting guestroom entertainment solutions have been implemented at the newly renovated historic property that opened as Mondrian Cannes in March 2023. The first Mondrian ho...
San Diego Seizes Top Spot for Year-Over-Year Growth in Group Business for December
KNOWLAND | January 10, 2024
Pharmaceutical and Charity/Non-Profit industries lead in four out of the five top markets ARLINGTON, Va. — Jan. 10, 2024 — Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, released the top market performance numbers for December, citing San Diego as having the highest meeting volume improvement with 29.2 percent year-over-year (YoY) growth. Coming in a close second was San Francisco, where event volume increased 21.5 percent, a positive sign the industry is bouncing back in the cities by the bay. This data is sourced from Knowland’s sales intelligence platform and desig...
Built In Honors IDeaS in Two 2024 Best Places to Work Awards
IDeaS | January 10, 2024
IDeaS wins U.S. Best Places to Work and U.S. Best Midsize Places to Work awards MINNEAPOLIS—Jan. 10, 2024—IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today recognition in Built In’s 2024 Best Places to Work. The company earned two awards: U.S. Best Places to Work and U.S. Best Midsize Places to Work. The annual awards program includes companies of all sizes, from startups to those in the enterprise tier, and honors remote-first employers and companies in large tech markets across the U.S. Built In determines the winners of Best Places to Work based on an algorit...
Grand Velas Boutique Hotel Los Cabos Opens in Mexico
Velas Resorts | January 9, 2024
Mexican Hotel Collection Velas Resorts Expands to Three in the Destination With New Boutique Hotel Property for Adults Only Cabo San Lucas, Mexico (January 9, 2023) – Grand Velas Boutique Hotel Los Cabos, a new all-inclusive resort and concept from Mexico’s Velas Resorts, is now open. With the excellence that earned sister property Grand Velas Los Cabos the prestigious Forbes Travel Guide Five Star rating, the new boutique hotel cost $50 million to build. It is Velas Resorts’ third property in Los Cabos, complementing the AAA Five Diamond family-friendly Grand Velas Los Cabos and Mar del Cabo by Velas Resorts, an adults only boutique ...
Essex Hotel Management Retains Management Contract After Sale of Fairfield Inn & Suites Geneva Finger Lakes
Essex Hotel Management, LLC | January 9, 2024
ROCHESTER, NY — January 9, 2023 – Essex Hotel Management, LLC has retained the management contract for the Fairfield Inn & Suites Geneva Finger Lakes in Geneva, NY, following the property’s acquisition by Frontier Group of Companies. Essex Hotel Management was part of the development and ownership team that built the Fairfield Inn & Suites Geneva Finger Lakes and has managed the hotel since its opening in 2016. When the original owners decided to sell the property, Essex connected them with Frontier Group of Companies. “We knew that Frontier Group of Companies was exploring acquisition opportunities, so ...
Cendyn Named #1 CRS Provider in the 2024 HotelTechAwards for 7th Consecutive Year
CENDYN | January 9, 2024
Cendyn’s CRS once again ranks #1 in the Central Reservations Systems category on Hotel Tech Report and won the title 'Best Hotel Reservations Systems of 2024’ Tuesday, January 9th, 2024: Cendyn, a catalyst for digital transformation in the hospitality industry, has secured the top award for “Best Hotel Reservations System” (CRS) at the 2024 Hotel Tech Awards. The win marks Cendyn’s seventh consecutive victory in this important category where the honor has been awarded every year since 2018. Each year 2.5 million hotel industry professionals use HotelTechReport.com to make informed technology purchasing decisions. The HotelTec...
Why Is ESG Important? Navigating Challenges, Embracing Sustainability
Stefan Güldenberg | January 9, 2024
By Stefan Güldenberg Environmental, social, and governance (ESG) issues are increasingly prominent in the decision-making processes of investors, consumers, and employees. With societal and environmental issues at the top of the global agenda, the ESG movement has surged in popularity and more people than ever before are considering the wider implications of their choices. However, the rise of ESG issues in the minds of investors and consumers has not been unchallenged. Last year, the backlash against ESG reached fever pitch when Tesla was removed from the S&P 500 ESG Index. It was cut from the indices over concerns about employer...
Kids Take Over Holiday Planning in 2024
Novotel | January 9, 2024
A new study commissioned by hotel brand Novotel reveals what tops UK families’ bucket list in 2024. De-stressing and relaxation take centre stage. What would happen if you let your kids design their dream holiday? French hotel chain Novotel, one of the world’s most-loved family hotel brands - recently commissioned a new study to uncover what kids and their parents have on their minds when it comes to planning a trip in 2024. The new survey* polled approximately 1,000 children aged between 6 and 16 years old, as well as 1,000 parents in December 2023, to see what a dream holiday looks like for both parents and children. "As one o...
Hilton Unveils Name for New Long-Stay Brand: LivSmart Studios by Hilton
Hilton | January 9, 2024
Built to accommodate guest stays of 20 nights or more, the lower midscale, extended‑stay solution already has more than 350 deals in various stages of negotiation MCLEAN, Va. – Hilton (NYSE: HLT) today announced LivSmart Studios by Hilton as the official name of its new studio apartment-style, extended-stay hotel brand. Created for the long-stay guest who never stopped traveling, even throughout the pandemic, LivSmart Studios has received tremendous interest from owners and developers in just six months and currently boasts more than 350 deals in various stages of negotiation. In fact, construction in Kokomo, Ind. broke ground less...
Grand Casino Hotel Resort Elevates Operations, Enhances Guest Experience and Streamlines Infrastructure With Agilysys Solutions
Agilysys | January 9, 2024
Grand Casino Hotel Resort in Oklahoma wins big with interoperable, cloud-native solutions from leading hospitality technology provider ALPHARETTA, GA – JANUARY 09, 2023 – More than one-third of adults expect to visit a casino during the next 12 months, according to the October 2023 edition of the American Gaming Association Outlook. With more than 1,000 casinos to choose from across the United States, Grand Casino Hotel Resort, part of the Citizen Potawatomi Nation located in idyllic Shawnee, Oklahoma, decided to invest in state-of-the-art hospitality-focused technology from Agilysys (NASDAQ: AGYS) to attract a greater share of a...
Ascott and CapitaLand Wellness Fund Acquire Lodging Property in Singapore to Be Relaunched Under the Award-Winning lyf Brand
CapitaLand Investment Limited | January 9, 2024
Singapore, 9 January 2024 – The Ascott Limited (Ascott), a lodging business unit wholly owned by CapitaLand Investment (CLI) and CapitaLand Wellness Fund(C-WELL), have jointly acquired a freehold lodging property in Singapore. Ascott and C-WELL each holds a 50% stake in the lodging property. This is C-WELL’s first acquisition since announcing its first close in end-October 2023. C-WELL is CLI’s inaugural wellness and healthcare-related real estate fund anchored in Southeast Asia. The value-add fund will focus initially on Singapore, Thailand and Malaysia. With a target fund size of S$1 billion on an upsized option, C-WELL wil...
IHG Partners With Rusd Group to Open voco & Suites Jeddah in Saudi Arabia
IHG | January 9, 2024
Building on the success of the brand in the region, the 110-key new-build hotel will open its doors in 2024, offering a world-class hospitality experience to guests visiting the city Jeddah, Saudi Arabia, 9th January 2024 – IHG Hotels & Resorts, one of the world’s leading hotel companies, has announced the signing of a management agreement to open voco & Suites Jeddah, in partnership with Rusd Group. With project currently in advance stages of construction, the new built hotel is set to open its doors in September 2024. The latest signing in Saudi Arabia underscores IHG’s commitment to further strengthen its presence across t...
Smart Strategies, Big Wins: Transforming Group Sales With Data Insights
Mike Pavicich | January 9, 2024
By Mike Pavicich Data analytics can play a crucial role in identifying potential group sales opportunities for hotels. By analyzing large volumes of data, such as customer preferences, booking patterns, competitors, and market trends, hotels can gain valuable insights into the demand for group bookings. In fact, hotels that use data analytics strategies have seen a 20% increase in group sales and reduced their group sales acquisition costs by 25%. Platforms like SalesAndCatering.com’s STS Cloud, with robust reporting and business intelligence capabilities, are transforming not just the way hotels interpret group sales performance bu...
Dorado Beach, a Ritz-Carlton Reserve Welcomes Marcel Kloet as General Manager
Dorado Beach, a Ritz-Carlton Reserve | January 9, 2024
Marcel Kloet Joins Dorado Beach, a Ritz-Carlton Reserve Bringing Two Decades of Luxury Hospitality Experience to the Reserve Estate Dorado Beach, Puerto Rico (January 9, 2024) - Dorado Beach, a Ritz-Carlton Reserve reinforces its commitment to delivering unparalleled service and luxury with the appointment of Marcel Kloet as General Manager. As a seasoned professional in the luxury hospitality industry with a track record of success, Marcel Kloet brings over twenty years of experience holding leadership positions at renowned establishments across Europe, Australia and Asia. He will serve at the helm of the exclusive ultra-luxury property i...
Trump International Beach Resort Miami Welcomes Melissa Burce as New Director of Sales
Trump International Beach Resort Miami | January 9, 2024
Miami native brings generational hospitality experience to iconic resort Sunny Isles, Fla. – (January 9, 2024) – The independently owned and operated Trump International Beach Resort Miami on iconic Sunny Isles Beach is pleased to announce the appointment of Melissa Burce as the new Director of Sales. As a second-generation hotelier, Melissa looks forward to applying her knowledge to analyze the current sales strategy and leading the team to many successes in the coming year. “We are thrilled to have Melissa join our team and have welcomed her with open arms,” said Trump International Beach Resort Managing Director Danny Williams...
Hutton Brickyards Appoints Brendan Dwyer as General Manager
Hutton Brickyards | January 9, 2024
Kingston, NY (January 9, 2024) – Hutton Brickyards, a premier Hudson Valley destination for retreats and events, is thrilled to announce the recent appointment of Brendan Dwyer as its new General Manager. Brendan brings to this new role a wealth of hands-on knowledge of the expansive Hutton Brickyards, a stunning 100-acre Hudson Riverfront property in Kingston, NY. His career began with Hutton Brickyards more than 5 years ago, working closely with owner Karl Slovin on the property’s vision and development in preparation for the highly anticipated opening in 2021. Since then, he has served as Director of Facilities and was responsible f...
HFTP Announces 2024 HITEC Dubai Advisory Council
HFTP | January 9, 2024
HITEC Dubai will be held 4-6 June 2024 at the Dubai World Trade Centre Austin, Texas (January 9, 2024) — Hospitality Financial and Technology Professionals (HFTP®), producers of the Hospitality Industry Technology Exposition and Conference (HITEC®), is pleased to announce the industry experts that global exhibition powerhouse dmg events has put together to serve on the advisory council for HITEC Dubai 2024. Co-located with The Hotel Show Dubai, the event will be held 4-6 June 2024 at the Dubai World Trade Centre in Dubai, UAE. 2024 marks the fourth year that HFTP is co-producing HITEC with dmg. Register to attend. Members of t...
The Ashbrooke Hotel Delivers Ultimate in Guestroom Experience Personalization With GuestCast Streaming Platform
Hotel Internet Services, Inc. | January 9, 2024
Premier adults only destination ensures visiting guests can instantly and effortlessly customize television content to align with individual preferences. EGG HARBOR, Wis. — January 9, 2024 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with enhancing the quality of in-room entertainment experiences at The Ashbrooke Hotel with the deployment of its GuestCast streaming solution. A luxury property located in Wisconsin that specializes in serving as an adults only retreat, The Ashbrooke Hotel with GuestCast is now able to ensure that visiting...
