The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Centara Hotels & Resorts Names Pasin Nopsuwan General Manager of COSI Vientiane Nam Phu
CENTARA | January 4, 2024
COSI Vientiane's February 2024 launch promises unmatched hospitality and freedom for today's modern traveller Bangkok, Thailand – 4 January 2024 – Centara Hotels & Resorts, Thailand’s leading hotel operator, proudly announces the appointment of Pasin Nopsuwan as the General Manager of COSI Vientiane Nam Phu,marking a significant milestone as the brand's fourth hotel and inaugural overseas venture, slated to open its doors in February 2024. A graduate from Swiss Hotel Management School, Pasin’s illustrious career is underscored by a visionary approach to hospitality management and a flair for leadership that make him an...
Dusit Hotels & Resorts Expands in Thailand With Opening of Dusit Princess Phatthalung
Dusit International | January 4, 2024
City resort seamlessly links business and leisure travellers with the natural, cultural, and culinary wonders of Phatthalung in the utmost of comfort and convenience. Bangkok, Thailand 4 January 2024 – Dusit Hotels and Resorts, the hotel arm of Dusit International, one of Thailand’s leading hotel and property development companies, has continued its domestic expansion with the soft opening of Dusit Princess Phatthalung – the 15th Dusit-branded property in the kingdom, and its first in the far south of the country. Comprising 132 spacious and elegantly furnished guestrooms and suites spanning up to 79 sq m, the ‘resort-in-the-ci...
Now Accepting Nominations for the 2024 Young Leader Award at IHIF
ISHC | January 4, 2024
Berlin, Germany — 4 January 2024— The International Society of Hospitality Consultants (ISHC) is now accepting nominations for the Young Leader Award to be presented at the International Hospitality Investment Forum (IHIF) in Berlin, German 15-17 April 2024. The Young Leader Award was established by ISHC and IHIF in 2009 to recognize and celebrate the excellence of young emerging leaders in the hospitality industry. Candidates must meet the following criteria: 30 years of age or younger, born on or after 16 April 1993; Currently works for or directly within the hospitality sector; Is recognized by peers and industry me...
Pacific Hospitality Group Expands Relationship With Silverware POS at Its Luxury Lifestyle Hotels
Silverware | January 4, 2024
Flexible solution is curating the guest experience and serving customers wherever they are on premises with Silverware’s GuestX ordering and payments platform Markham, Ontario, January 4, 2024—Award-winning Pacific Hospitality Group has deployed Silverware’s native purpose-built digital GuestX Ordering & Payments solution at their lifestyle properties. This exclusive group includes The Meritage Resort and Spa in Napa, Calif. (Olive & Hay Restaurant – awarded the Napa Valley Wine Award by The Napa Valley Vintners in recognition of the restaurants expansive collection of renowned locally sourced wines); the Grand Reserve at The...
Linchris Acquires Provincetown Inn in Massachusetts
Linchris Hotel Corporation | January 3, 2024
PLYMOUTH, MA – January 3, 2023 – Linchris announces the acquisition of the Provincetown Inn in Provincetown, MA. The 102-room hotel sits on just over 6 acres of land, overlooking the Provincetown Harbor. The property has its own private beach and is only a short walk away from the many cultural attractions downtown Provincetown has to offer including restaurants, local shops and galleries, and annual events that draw visitors all year round. Built in the 1930s, this historic property maintains its historic past, while including all the modern amenities required by today’s traveler. "We are incredibly happy about the purchase of th...
Hospitality in 2023: A Look Into the Last Year
Manoj K Mohanty | January 3, 2024
By Manoj K Mohanty The last year marked several changes in the realm of hospitality. As the industry overcame several economic and cultural challenges, almost reaching its pre-pandemic levels of activities, it also witnessed new technologies, trends, strategic changes and fluxes in market behaviour. As we conclude 2023, it is essential to understand the lessons learned and the imprints left behind by these shifts. 1. New industry trends witnessed in 2023 The hospitality industry is expanding its horizons, branching into new areas. The experimentation with flying cars, underwater hospitality and the popularisation of aparthotels were at ...
Marriott Signs Agreement to Bring the Ritz-Carlton and Marriott Marquis to China National Convention Center in Beijing
Marriott International | January 3, 2024
Marriott International, Inc., recently announced that it has signed an agreement with Beijing North Star Company Limited to open the third The Ritz-Carlton and the first Marriott Marquis Hotel in Beijing. Expected to open in 2026, The Ritz-Carlton Beijing, North will provide its legendary service and elegant design to travelers in and abroad, while Beijing Marriott Marquis Hotel will deliver a perfect blend of heartfelt service and modern style at China National Convention Center Phase II, a large complex with hotels, retails, offices, leisure facilities, and spacious venues for high-level conferences, exhibitions, and events. "We are exci...
ONYX Hospitality Group Expands Malaysia Portfolio With Addition of Three New Properties
ONYX Hospitality Group | January 3, 2024
London, January 2024 – ONYX Hospitality Group, the prominent management company in Southeast Asia specialising in hotels & resorts, serviced apartments and luxury residences, proudly manages four distinctive properties in Malaysia. These include the well-established Amari Johor Bahru, the lively OZO Georgetown Penang, and the recently inaugurated gems, Amari SPICE Penang and Amari Kuala Lumpur. With a variety of facilities and locations throughout the diverse and hospitable country of Malaysia, ONYX Hospitality Group is well-prepared to cater to the needs of all travellers, whether guests are checking-in for business, MICE, leisu...
SureStay Plus by Best Western Montrose Debuts in Colorado
BWH | January 3, 2024
Montrose, Colorado (January 3, 2024) The SureStay Plus by Best Western Montrose has opened its doors in Montrose, Colorado, and invites travelers to experience one of the newest hotel brands in the industry — SureStay® Hotels, comprised of four distinctive brands offering traditional and longer stay travelers’ comfort and value while away from home. The SureStay Plus by Best Western Montrose provides guests with an experience they can count on, and the amenities today’s travelers have come to expect. SureStay’s service promise reflects the brand and the hotel’s commitment to providing quality service and value to its gu...
Nominations Open for the 2024 Rising Star Award Caribbean to Be Presented at CHRIS
ISHC | January 3, 2024
Miami — January 3, 2024— The International Society of Hospitality Consultants (ISHC) and The BHN Group have opened nominations for the prestigious Rising Star Award Caribbean to be presented at the Caribbean Hotel & Resort Investment Summit (CHRIS). This is the 14th year ISHC and CHRIS have collaborated to recognize emerging, talented leadership in the Caribbean region. Candidates must meet the following criteria and will be evaluated on three key categories – Achievement, Impact, and Recommendation: 35 years of age or younger, born on or after April 23, 1989; Is currently, and has been, working in a hospitality-related f...
The Westin Hilton Head Island Resort & Spa Appoints Jorge Petterson as Executive Chef
The Westin Hilton Head Island Resort & Spa | January 3, 2024
(January 2, 2024 - Hilton Head Island, South Carolina) - The Westin Hilton Head Island Resort & Spa has appointed Jorge Petterson as Executive Chef, overseeing the resort’s culinary program across its five on-site restaurants, including Splash, The Carolina Room, View 32, Ingredients, and Oceans. Bringing over two decades of experience to his role, Petterson has led kitchens at hotels and resorts throughout North America and the Caribbean. Hailing from Lima, Peru, Chef Petterson is proud to bring the flavors from his home country to South Carolina, allowing guests to experience what he considers to be “the best gastronomy in the e...
Somnium Hospitality Group Appoints Raina Spasov as General Manager at Hilton Chicago Oak Brook Hills Resort
Hilton Chicago Oak Brook Hills Resort & Conference Center | January 3, 2024
CHICAGO (Jan. 2, 2024)—Somnium Hospitality Group is pleased to announce the appointment of Raina Spasov as the new General Manager at the Hilton Chicago Oak Brook Hills Resort. In her new role, Raina will oversee all aspects of the Resort's operations and ensure an exceptional guest experience. With over 10 years of experience in the hospitality industry, Raina brings a wealth of knowledge and expertise to her position, specifically to the Oak Brook Hills Resort where she began working in 2013 as an Executive Assistant to the General Manager. Over the next 10 years, she served as the Operations Manager, Director of Rooms, Assistant D...
HayMax Capital Opens MOLLIE Aspen in Colorado
MOLLIE Aspen | January 3, 2024
The highly anticipated hotel introduces a new boutique experience rooted in local Aspen lifestyle ASPEN, CO (January 3, 2023) – MOLLIE Aspen created and operated by HayMax Capital, will hold a ribbon-cutting ceremony this Friday, December 22, 2023 at 3pm MST in celebration of the highly-anticipated debut of the new property. Local elected officials, community leaders, design and construction collaborators, and other property stakeholders will be in attendance. Located at the corner of Garmsich and Main Streets across from Paepcke Park, the hotel features 68 guestrooms and a distinctive selection of public spaces including: a lobby ret...
Human Longevity Means Big Gains in Hotel Guest CLV
Adam and Larry Mogelonsky | January 3, 2024
By Adam Mogelonsky, Larry Mogelonsky At the start of 2023, many hospitality pundits and leading brands declared it the year of wellness. As we proceed into 2024, the trend isn’t going away. Far from it, the latest statistics from the Global Wellness Institute not only reveal this industry’s resilience (now at $5.6 trillion) but a promise of accelerating gains over the rest of the decade. The prospects of the growth of wellness not only mean more ways to differentiate hotel brands and upsell experiences to boost TRevPAR, but also living better and living longer. And with this potential boost to one’s longevity, there’s more years...
Park Hyatt Marrakech Officially Opens Its Doors in Morocco
Park Hyatt | January 2, 2024
CHICAGO (January 2, 2024) – Hyatt Hotels Corporation (NYSE: H) today announces the opening of Park Hyatt Marrakech, marking the debut of the Park Hyatt brand in Morocco and growing the brand’s presence in Africa, joining Park Hyatt Zanzibar and the forthcoming Park Hyatt Johannesburg, slated for 2025. Uniquely located about 9 miles (15 kilometers) from Marrakech’s historic Medina district, the 19-acre (7.5-hectare) resort is situated in an exquisite, off-the-beaten-path location at the base of the Atlas Mountains. Surrounded by palm trees, olive trees and jacaranda trees, Park Hyatt Marrakech sits adjacent to the magnificent Al Maaden G...
Bhawishya Rituparn Named Director of Sales and Marketing for Radisson Blue Pune
Radisson Hotel Group | January 2, 2024
Pune, India – January 2, 2024 – Radisson Hotel Group is proud to announce the appointment of Bhawishya Rituparn as the Director of Sales and marketing for their prestigious Radisson Blu in Hinjawadi, Pune. With an illustrious career spanning 14.5 years and a proven track record of driving sales success, Bhawishya brings extensive expertise in strategic revenue planning, market analysis, and cultivating enduring client relationships. A stalwart in the realm of hospitality, Bhawishya Rituparn has carved an indelible mark through his transformative leadership roles. Previously serving at Kyriad Hotel, Pimpri, and Courtyard by Marriott, Hi...
Apple Hospitality REIT Acquires the SpringHill Suites by Marriott Las Vegas Convention Center
Apple Hospitality REIT, Inc. | January 2, 2024
RICHMOND, Va.--January 2, 2024--Apple Hospitality REIT, Inc. (NYSE: APLE) (the “Company” or “Apple Hospitality”) today announced the acquisition of the 299-room SpringHill Suites by Marriott Las Vegas Convention Center (the “Hotel”) for approximately $75 million, or $251,000 per key. “Las Vegas, well known as a premier gaming and entertainment destination, has dynamically expanded in recent years with the arrival of major league sports teams, the Sphere and Formula 1 racing, to capture an even larger segment of leisure travel demand,” said Nelson Knight, President, Real Estate and Investments of Apple Hospitality. “In add...
SSG Hotels Acquires Full-Service Holiday Inn & Suites in Farmington Hills, MI
SSG Hotels LLC | January 2, 2024
Lafayette, January 2, 2024 — SSG Hotels LLC, a leading hospitality management company, is delighted to announce the acquisition of a brand-new 133-room full-service Holiday Inn & Suites in Farmington Hills, MI. The hotel, constructed in 2018, boasts state-of-the-art facilities, including nearly 5000 square feet of meeting space, making it a premier destination for both business and leisure travelers. About the Property: The newly acquired Holiday Inn & Suites features a range of amenities designed to enhance the guest experience. With an indoor swimming pool, fitness center, business center, guest laundry, and a sundry shop, gue...
Satori Collective Completes Sale of 124-Suite Holiday Inn Express & Suites Alpharetta-Windward Parkway
Satori Collective | January 2, 2024
ATLANTA--January 2, 2023--Officials of Satori Collective, a real estate investment management firm focused primarily on hotel property investment, today announced the sale of the 124-suite Holiday Inn Express & Suites Alpharetta-Windward Parkway to Bukhari Group Hospitality. Satori achieved an approximate 24% internal rate of return and a 2x equity multiple through the sale. “We purchased this all-suite property in 2013 and quickly conducted a comprehensive, multimillion-dollar, value-add renovation to re-flag the property to a Holiday Inn Express & Suites by IHG,” said Samir Yajnik, CIO, Satori Collective. “Through the past ...
Unlocking Value Creation: Value-Enhancing vs Value-Destroying Employee
EHL Insights | January 2, 2024
Employees are the biggest value creators and value destroyers for most organizations. Here’s how to identify and enhance the role your employees play in the value-creation process. Distinguishing between value-enhancing and value-destroying employees The primary aim of every organization is to maximize the value it creates from its existing resources. Exactly what that ‘value’ looks like can differ from one business to the next. For some businesses, value may simply mean generating a greater return for the shareholders, but for others, value creation can be something much more specific. To add value, a business needs to know how va...
U.S. Hotel Results for Week Ending 23 December
CoStar Group | January 2, 2024
WASHINGTON – 2 January 2024 – As anticipated ahead of the holidays, U.S. hotel performance fell from the previous week, according to CoStar’s latest data through 23 December. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 17-23 December 2023 (percentage change from comparable week in 2022): Occupancy: 43.9% (+0.5%) Average daily rate (ADR): US$131.97 (-0.9%) Revenue per available room (RevPAR): US$57.90 (-0.4%) Among the Top 25 Markets, Boston saw the largest year-over-year increases in occupancy (+21.5% to 46.2%) and RevPAR (+23.1% to US$65.68)....
Do More In ‘24: Ten Customer Service and CX Tips for the New Year
Shep Hyken | January 2, 2024
By Shep Hyken Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 ideas. Many, if not all, will apply to you and your business. Do more in 24! 1. Be more responsive – We start with one of my favorites. How fast do you respond to customers? Trust me, the faster you respond, the better. Customers appreciate a quick response. I often joke about a company that took four days to get back to me with an ans...
STR Weekly Insights: 10-16 December 2023
CoStar Group | December 22, 2023
Note: Due to the Christmas and New Year’s holidays, the next edition of Weekly Insights will run on 12 January 2024 Analysis by Isaac Collazo, Chris Klauda, Will Anns Countries included: China, Germany, Japan, United Kingdom, and the United States Highlights The Top 25 Markets propelled U.S. RevPAR growth to a three-week high. Group demand gained. Soccer ruled in the U.K. and Germany with all but one of the five markets hosting UEFA Champions league matches posting double-digit occupancy increases. College Bowl games and New Year’s Eve will provide a boost to the industry as the year winds to a close. New ...
Hard Rock International Breaks Ground on Hard Rock Hotel & Casino Athens in Greece
Hard Rock | December 22, 2023
ATHENS, Greece, Dec. 22, 2023 -- Today, Hard Rock International, GEK TERNA Group and the Athens community celebrated the groundbreaking of the luxury resort and Casino in the heart of the Athens Rivera. The groundbreaking event featured a commemorative shovel celebration at the historical Hellinikon Airport. The ceremony to follow was conducted at the Hellinikon Experience Center and included the Hard Rock International executives, GEK TERNA Group executives, Greek government officials, political dignitaries and local community leaders. Hard Rock Hotel & Casino Athens will be the first integrated resort of its kind in continen...
