The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
The Lodge at Sonoma Appoints Fungai Muzunze as General Manager
The Lodge at Sonoma, an Autograph Collection Resort | December 22, 2023
SONOMA, CALIF. (December 22, 2023) – The Lodge at Sonoma, an Autograph Collection Resort, the quintessential luxury resort located in the heart of Northern California’s wine country, is pleased to welcome Fungai Muzunze as General Manager. With more than 25 years of experience working in luxury hotels across the globe, Muzunze brings a wealth of expertise to his new role where he will oversee strategic and day-to-day operations at the expansive 182-room resort, including food and beverage management, sales and marketing, team member engagement, overall guest experience, and more. The Lodge at Sonoma is an oasis for the ultimate wi...
The Indigo Road Hospitality Group Announces Changes to Lodging Leadership
The Indigo Road Hospitality Group | December 22, 2023
CHARLESTON, SC — December 22, 2023 — The Indigo Road Hospitality Group and Larry Spelts, president of the company’s Lodging & Lifestyle Adventures division, will mutually part ways after successfully expanding the hospitality company into the hotel industry officially nearly four years ago at the America's Lodging Investment Summit (ALIS) in Los Angeles in 2020. "In 2019, upon ten years of success with restaurants and our next adventure of lodging on the horizon, Larry was the first person that I thought of collaborating with," said Steve Palmer, founder and chief visionary officer of The Indigo Road. "A former colleague and fr...
21 Carpenter Unveils Its Transformation of Former Remittance House in Singapore
December 22, 2023
Singapore, 22 December 2023 – Heritage hotel 21 Carpenter officially opened its doors to guests on 6 December 2023. The former remittance house — hailed as the birthplace of banking in Singapore — offers guests a blend of heritage and modernity after a contemporary update by architectural firm WOHA. Located between Clarke Quay and Boat Quay, 21 Carpenter boasts central accessibility, allowing guests to immerse themselves in the bustling streets of Singapore’s CBD and Chinatown. "At 21 Carpenter, we aspire to be more than just a place to rest; we're an invitation to step into Singapore's rich stories. Our thoughtful design preserv...
The Woodcliff Hotel & Spa in New York’s Finger Lakes Completes Multimillion-Dollar Renovation
December 22, 2023
FAIRPORT, N.Y., Dec. 22, 2023 -- The Woodcliff Hotel & Spa, a premier destination for full-service hospitality in New York's Finger Lakes, is thrilled to announce the completion of its multi-million dollar renovation of the hotel, luxury spa and restaurant. With breathtaking views of the Bristol Hills and the picturesque skyline of Rochester, NY, the revitalized spa promises an unparalleled and one-of-a-kind environment for guests to unwind and renew through rejuvenating treatments and on-site experiences. Celebrating its 20th anniversary in 2024, the spa has a rich history of providing a sanctuary of tranquility in the heart...
R Collection Hotels Expands Portfolio with Two New Italian Mountain Retreats
R Collection Hotels | December 22, 2023
Family-owned Italian luxury hotel brand ascends to new heights with two properties in La Thuile and Courmayeur, now open for the winter season 2023-24 ITALY -- December 22, 2023 -- R Collection Hotels, owned by the Rocchi Family, announces its expansion into two distinguished mountain destinations with the official grand opening of two prestigious leisure hotels: Montana Lodge & Spa in La Thuile and Grand Hotel Courmayeur Mont Blanc in Courmayeur. Both properties are 5-star boutique retreats nestled along the northern border between Switzerland and France. This expansion signals R Collection’s commitment to further penetrate t...
The Hotel Maria Opens in Helsinki, Finland
Preferred Hotels & Resorts | December 22, 2023
HELSINKI, Finland (December 22, 2023) — The heart of Helsinki welcomes a new chapter in luxury Nordic hospitality today with the opening of The Hotel Maria. Proudly joining Preferred Hotels & Resorts' prestigious Legend Collection, this urban sanctuary seamlessly melds contemporary elegance with the echoes of its storied past in the city’s historic Kruununhaka district. Featuring 117 rooms, including 38 lavish suites, two restaurants, a grand ballroom, serene chapel, state-of-the-art spa, and a destination boutique showcasing jewelry of Faberge and esteemed Finnish designers, The Hotel Maria is without a doubt one of the most antici...
Volga Hotel by Hamak Hotels Opens in Mexico City
Volga Hotel | December 22, 2023
LOS ANGELES, CALIFORNIA–December 22, 2023 – Volga Hotel, by Mexico’s uber-chic hospitality collection Hamak Hotels, brings a unique blend of striking minimalist design and immersive maximalist experiences to Mexico City’s burgeoning Cuauhtemoc neighborhood. Centrally located within walking distance to both the Roma and Condesa neighborhoods – and just a block away from Paseo de la Reforma Avenue, the most iconic boulevard in Latin America – Volga offers a sophisticated enclave for trendsetters, culture enthusiasts, gastronomy and mixology aficionados, art connoisseurs and bespoke adventurers. Volga Hotel seduces guests with sle...
The First Mondrian in Greater China Is Now Open in Hong Kong
MONDRIAN HOTELS & RESIDENCES | December 22, 2023
Celebrating the opening of Mondrian Hong Kong with ‘First Look’ cultural immersion packages, Single Parent Staycations to give back to some of Hong Kong’s most deserving families, inspiring art, culture, cuisine and design. Join the agents of change as the lifestyle hotel takes a giant leap forward. MONDRIAN HONG KONG is inspired. By people. As part of Mondrian’s deep regard for its neighbourhood and community, its team is committed to giving back and rather than the traditional welcome of VIP’s and celebrities as the first guests, Mondrian marks its launch and arrival in the city with inviting Single Parent Families to a much ...
PEG Hospitality Group Opens The Moxy Phoenix Downtown in Arizonia
Moxy | December 22, 2023
Historic 100-year-old building transformed into a Moxy by Marriott Hotel PHOENIX (Dec. 22, 2023) - Downtown Phoenix is now home to an eclectic international hotel concept, The Moxy. The playful hotel announced its opening today in the historic Luhrs Building. PEG Companies [PEG], a vertically integrated commercial real estate investment company focused on opportunistic and value-added opportunities, and Dallas-based A.G. Hill Partners purchased the historic Luhrs building at the end of 2019. Since that time, the team worked to renovate and convert the building's interior while preserving the exterior facade. Located on the corner of Centra...
Riversuites Luxury Boutique Hotel Opens in Philadelphia’s Fishtown Neighborhood
RIVERS CASINO PHILADELPHIA | December 22, 2023
Rivers Casino Philly debuts apartment-style suites inside The Battery mixed-use campus PHILADELPHIA--Riversuites luxury boutique hotel is making Rivers Casino the place to stay and play in Philadelphia. And, odds are, you haven’t seen anything like it. Hotel guests will enjoy upscale suites — and only suites — that are apartment-style accommodations with one-, two- and three-bedroom options. Every suite has a fully equipped kitchenette, while several feature patios and bi-level lofts. Many of the 62 suites offer stunning views of the Delaware River, and hotel guests will enjoy immediate access to one of Philly’s hottest n...
Six Senses Wadi Safar Project Launched by Diriyah Company in Saudi Arabia
IHG Hotels & Resorts | December 22, 2023
BANGKOK – December 22, 2023 – When the Diriyah Company announced a unique giga-project with distinctive cultural, historical, and tourism landmarks, it invited international partners to come together and construct a new legacy for Saudi Arabia. Six Senses will help bring this to life through a new hotel in Wadi Safar, which lies just west of Diriyah and northwest of Riyadh. “As the Kingdom evolves and opens to tourism, it is garnering strong interest among international visitors to explore its heritage sites and outstanding natural beauty,” said Chief Executive Officer of Six Senses Neil Jacobs. “We are excited to be working close...
Holladay Properties Launches Development for Tempo by Hilton Hotel at Farm Brew LIVE! Campus in Manassas, Virginia
Holladay Properties | December 22, 2023
MANASSAS, Va., Dec. 22, 2023 -- Holladay Properties, a leading commercial real estate development company, has officially announced an exciting new hotel project - the Tempo by Hilton - coming to the popular Farm Brew LIVE! Campus in Manassas, VA. In a strategic joint partnership with Villagio Hospitality Group, Holladay will develop this innovative hotel concept from Hilton that is poised to redefine the hospitality experience. Scheduled to open in mid 2025, the Tempo by Hilton will feature an open lobby design, multi-functional spaces for relaxation, work and dining, as well as premium food and beverage outlets. "We are thrilled to ...
Hotel Okura Suzhou to Open in 2027 in China’s Jiangsu Province
Hotel Okura Co., Ltd. | December 22, 2023
New hotel to open in Suzhou, the economic driver of China's Jiangsu Province TOKYO--Hotel Okura Co., Ltd. is pleased to announce that it has signed an agreement to operate and manage Hotel Okura Suzhou in Suzhou, China from 2027. The agreement with Suzhou Ronghe Real Estate Co., Ltd., which is owned by Suzhou Harmony Development Group Co., Ltd., Marimo Holdings, Inc. and Sumitomo Corporation, was signed on December 20. Suzhou, located in southeastern Jiangsu Province, has developed as an economic center due to its geographical proximity to Shanghai. Blessed with a picturesque "old-town" center, Suzhou (the "Venice of the East") is ...
Foley Entertainment Group Expands Luxury Hotel Portfolio with the Acquisition of Macarthur Place Hotel & Spa
Foley Entertainment Group | December 22, 2023
Foley Entertainment Group Assumes Full Ownership and Operation of Iconic Sonoma Hotel SONOMA, CALIF. (December 22, 2023) – Foley Entertainment Group (FEG), established by businessman and Sonoma Valley vintner, Bill Foley, has acquired Sonoma’s iconic MacArthur Place Hotel & Spa from Lat33 Capital. FEG will be taking over the day-to-day management of MacArthur Place, seamlessly integrating its renowned Foley Five Star Service into the property's strategic operations. The upscale 69-room boutique hotel, located in the heart of California Wine Country, has just completed its multi-year transformation, recently unveiling its final st...
A Lofty Goal: Earth’s Most Customer-Centric Company
Shep Hyken | December 22, 2023
By Shep Hyken If I asked 10 people who they thought could be planet Earth’s most customer-centric company, I bet a majority would have the same answer. I’ll share that company’s name at the end of this article. For now, you can guess. Cindy, from my office, had a customer service issue. Here are the steps she took to resolve the problem: She went to the company’s website and clicked on customer support. She answered a few questions, and once the technology identified her problem, a chatbot popped up. After interacting with the chatbot briefly, the bot wrote, “Let me transfer you to an agent,” moving fr...
U.S. Hotel Results for Week Ending 16 December
CoStar Group | December 22, 2023
WASHINGTON – 22 December 2023 –U.S. hotel performance was expectedly lower from the previous week, but year-over-year comparisons were positive, according to CoStar’s latest data through 16 December. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 10-16 December 2023 (percentage change from comparable week in 2022): Occupancy: 54.7% (+1.1%) Average daily rate (ADR): US$142.62 (+4.7%) Revenue per available room (RevPAR): US$77.99 (+5.8%) Among the Top 25 Markets, San Francisco saw the largest year-over-year increases in each of the three key perfo...
Radisson Hotel Group Opens First Radisson Individuals in Saudi Arabia
Radisson Hotel Group | December 21, 2023
Radisson Hotel Group is proud to announce the opening of Vivid Jeddah Hotel, a member of Radisson Individuals, in the vibrant city of Jeddah, Saudi Arabia. This marks the opening of the first Radisson Individuals hotel in Saudi Arabia, further solidifying the Group's growing footprint in the region, with a portfolio of 43 hotels in operation and development in the country, and five hotels in the city of Jeddah. Jeddah is known for its beautiful Red Sea coastline, Al-Balad, the historic UNESCO heritage site with gorgeous coral architecture, narrow alleys, and bustling souks, the world’s tallest fountain, the King Fahd's Fountain, Tahlia...
Radisson Collection Brand to Strengthen Portfolio of Luxury Lifestyle Hotels and Resorts in 2024
Radisson Hotel Group | December 21, 2023
Radisson Hotel Group has seen rapid growth of the Radisson Collection brand since its launch in 2018 as a luxury lifestyle brand of individual hotels with distinct character. By the end of 2023, the Radisson Collection brand portfolio will encompass 35 hotels in operation and 24 under development globally, offering over 7000 guest rooms and suites. The Radisson Collection brand has developed as a hallmark of iconic hotels in unique locations, representing both famed heritage hotels and new properties. The collection of hotels united under the Radisson Collection brand occupy sought-after locations at dynamic destinations in Europe, the A...
Allegiant Travel Company Opens Sunseeker Resort Charlotte Harbor in Southwest Florida
Allegiant | December 21, 2023
Sunseeker Resort Charlotte Harbor marks major milestone in travel company's history LAS VEGAS, Dec. 21, 2023 -- Allegiant Travel Company (NASDAQ: ALGT) continues to re-shape the domestic leisure travel space with last week's opening of Sunseeker Resort Charlotte Harbor, the airline's highly-anticipated hotel-resort located on the Gulf Coast in Southwest Florida. The resort – spanning over 22 waterfront acres with 785 premier guestrooms – marks a major milestone in Allegiant's evolution as an integrated travel company, expanding opportunities it provides to its customers while setting the standard for the future of leisure trave...
Alojica Completes Acquisition of the Royal Islander Cancun in Mexico
Alojica | December 21, 2023
MEXICO CITY, Dec. 21, 2023 -- Black Creek Mexico ("BCM") is pleased to announce that affiliates of Alojica, a BCM sponsored investment platform, have completed the acquisition of the Royal Islander Cancun. Leveraging its prime beachfront location, Alojica plans to completely transform the property over the coming years as a leading all-inclusive resort in the Mexican Caribbean. "We are thrilled to be making this investment in the largest resort market in the Caribbean and the #1 international destination for U.S. travelers in the world", said Oriol Gimenez, Managing Partner of Grupo Alojica. "This investment further underscores Alojica'...
Four Seasons and Fungseng Prosperity Holdings Limited to Open Four Seasons Hotel Shanghai
Four Seasons | December 21, 2023
Combining Shanghai's historic charm and urban flair, the new Four Seasons Hotel will offer a distinct luxury hospitality experience with modern design, dynamic culinary concepts and resort-style amenities throughout TORONTO, Dec. 21, 2023 -- Four Seasons together with Fungseng Prosperity Holdings Limited have announced plans for a new hotel in Shanghai, marking a new chapter of growth for the luxury hospitality company in one of China's most important cities. Four Seasons Hotel Shanghai will soar 44 storeys high with 160 luxuriously appointed rooms and suites, anticipated to welcome guests in 2027. Located along the iconic Hu...
The Biltmore Los Angeles Welcomes Sue Yoon as Director of Sales & Marketing
THE BILTMORE LOS ANGELES | December 21, 2023
Hospitality industry professional brings over 20 years of extensive luxury hospitality experience to the iconic grand dame of Downtown L.A. as the hotel continues to celebrate its century of grandeur LOS ANGELES, December 21, 2023 – The Biltmore Los Angeles is pleased to announce the appointment of Sue Yoon as Director of Sales & Marketing of the property. Joining the beaux-arts institution as it celebrates a new era in 2024, Yoon will be driving all aspects of sales & marketing for The Biltmore Los Angeles, encompassing direct sales, marketing, revenue, and distribution. “I’m thrilled to join The Biltmore Los Angeles at yet a...
The Chanler at Cliff Walk in Newport, Rhode Island Names Ray Minias as General Manager
The Chanler at Cliff Walk | December 21, 2023
Seasoned hospitality professional Ray Minias now at the helm of the iconic Newport mansion turned luxury boutique hotel Newport, RI (December 21, 2023) – The Chanler at Cliff Walk is pleased to announce the appointment of Ray Minias as General Manager. With over two decades of experience in executive leadership, corporate development, and the hospitality industry, Mr. Minias brings a wealth of expertise to this esteemed position. “We are thrilled to announce the appointment of Ray Minias as the general manager of The Chanler,” expressed Lani Shufelt, proprietress of The Chanler. “Ray’s achievements at Southall immediately grabbed...
Aloft Hotels by Marriott International Opens Aloft Santo Domingo Piantini in Dominican Republic
Aloft Hotels | December 21, 2023
Aloft Santo Domingo Piantini with pool on the terrace and 360-degree views in Santo Domingo, capital of the Dominican Republic SANTO DOMINGO, DOMINICAN REPUBLIC – December 21, 2023 – Aloft Hotels, part of Marriott Bonvoy's portfolio of more than 30 brands, is the brand that resonates with music fans and tech-savvy travelers. With the opening of the Aloft Hotel Santo Domingo Piantini, a new rhythm comes to the city this December. Piantini is the perfect combination of luxury, comfort and urban living in Santo Domingo. This exclusive area is located in the heart of the city and features a variety of world-class shopping, dining and enter...
