The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Knowland Expands Further in the Middle East, Opens Riyadh Market
KNOWLAND | December 20, 2023
Rapid growth and competition in the Middle East hospitality sector require robust data tools to increase productivity and better understand buyer behavior ARLINGTON, Va. — Dec. 20, 2023 — Today, Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, announced its expansion in the Middle East with data collection in Riyadh, Saudi Arabia, to accommodate the growing demand and fierce competition facing new hoteliers in the market. Regional meetings and events growth continues in the triple digits, with a 167 percent increase over the same period last year. Not new to the market, K...
New Travel & Tourism Social Impact Report Reveals Significant Increase in Female Employment Since 2010
The World Travel & Tourism Council | December 19, 2023
London, UK: New research from the World Travel & Tourism Council (WTTC) and Sustainable Tourism Global Center (STGC), initiated by the Ministry of Tourism of Saudi Arabia, reveals that the global Travel & Tourism sector is delivering soaring employment opportunities to women and young people around the world. The report shows that the Travel & Tourism sector directly employed a rapidly rising number of women between 2010 and 2019, increasing from 38.6 million to 47.8 million, an increase of 24%. It also found hospitality to be the leading employer of women within the sector, accounting for more than half of female employmen...
RevPAR vs. TRevPAR
CoStar Group | December 19, 2023
If you work in the hotel business, acronyms are part of the job. Among the many shorthand terms we use, two are particularly important for measuring performance. Their names might strike a similar chord, but delving into these respective metrics reveals crucial distinctions. RevPAR and TRevPAR are two of the most frequently used metrics for hoteliers assessing the health of a property or portfolio as well as industry stakeholders measuring the health of market. However, understanding these measurements on their own is only half the battle. True performance insights are unlocked when you understand the fundamental differences between the...
Playa Hotels & Resorts Announces the Sale of Jewel Punta Cana for $82 Million
Playa Hotels & Resorts N.V. | December 19, 2023
FAIRFAX, Va., Dec. 19, 2023 -- Playa Hotels & Resorts N.V. (NASDAQ: PLYA) (the "Company") today announced that it has closed on the sale of the Jewel Punta Cana for a total gross consideration of $82.0 million. The Company expects total net proceeds of approximately $70.0 million. The Company has also entered into a long-term hotel management agreement with the new owner to manage the resort. The transaction was completed on December 15, 2023. Proceeds from the transaction will be used for general corporate purposes....
LBA Hospitality Assumes Management of 105-Room Hampton Inn & Suites Knoxville-Turkey Creek/Farragut
LBA Hospitality | December 19, 2023
New Acquisition Continues LBA's Strategic Partnership With 3H Group DOTHAN, Ala., Dec. 19, 2023 -- LBA Hospitality, an Alabama–based hotel management company, announced that it has recently taken over the management for the 105-room Hampton Inn & Suites Knoxville-Turkey Creek/Farragut. The recently purchased hotel is now owned by 3H Group of Chattanooga, Tennessee. This acquisition marks the 25th property LBA is managing in partnership with 3H Group. Located at 11340 Campbell Lakes Drive, 17 miles from McGhee Tyson Airport and 20 minutes from downtown Knoxville, the four-story hotel offers convenient access to the shops and...
Customer Service Management With a People-First Hospitality Touch
Meygan Gerber | December 19, 2023
By Meygan Gerber Are your customers receiving excellent service? How can you be sure? These questions are a good place to start when examining one of the most influential aspects of business success: customer service management. In today’s business world, companies that prioritize customer satisfaction and build their strategies around people achieve higher profitability and brand loyalty. In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences. We will also discuss practical approaches to gathering customer feedback and how a hospit...
The Unbound Collection by Hyatt Brand Debuts Hotel Flüela Davos, a Historic Luxury Hotel in the Heart of the Swiss Alps
Hyatt Hotels Corporation | December 19, 2023
The opening signals a continued commitment to the expansion of The Unbound Collection by Hyatt brand in Europe CHICAGO (December 19, 2023) – Hyatt Hotels Corporation (NYSE: H), one of the world’s fastest-growing hospitality brands, announced today the opening of Hotel Flüela Davos, marking the latest development in Hyatt’s portfolio growth in Europe, Africa and the Middle East, and the newest addition to The Unbound Collection by Hyatt brand. Hotel Flüela Davos joins three existing Hyatt hotels in Switzerland and signals Hyatt’s continued commitment to growing its luxury brands in sought-after destinations in Europe. Located ...
Hilton Signs First Tru by Hilton Hotel in Argentina With Argenway
Hilton | December 19, 2023
The game‑changing hotel brand continues its global expansion to 10 countries with the signing of Tru by Hilton Bariloche MCLEAN, Va. and BUENOS AIRES, Argentina – In a year of continued growth, Hilton’s (NYSE: HLT) innovative hotel brand, Tru by Hilton, announces the signing of Tru by Hilton Bariloche. Slated to open in 2027 in Patagonia, one of Argentina’s most exciting destinations, Tru by Hilton Bariloche will represent another market first for the fast-growing, game-changing brand and marks its 10th country with supply and pipeline locations. Located in the scenic village of San Carlos de Bariloche close to the Civic Center a...
IHG Opens First Garner Hotel Less Than Three Months After Brand’s Official Launch
IHG | December 19, 2023
Suburban Seattle Property Jumpstarts Goal to Open More than 500 U.S. Garner Hotels in the Next Decade ATLANTA (December 19, 2023) – IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today celebrates the opening of the first Garner hotel less than three months after the midscale conversion brand’s launch. Located in the Seattle suburb of Auburn, Wash., Garner Auburn – Seattle’s accelerated conversion and reopening signifies owners’ recognition of the brand’s strength, revenue potential and offer for travelers in the midscale space. The 95-room Garner Auburn – Seattle offers an affordable pric...
IHG Partners With Square Nine Estate Developers to Debut Holiday Inn Express Brand in Islamabad, Pakistan
IHG | December 19, 2023
Set to open in 2026, Holiday Inn Express & Suites, The Avenue, Islamabad will add to IHG’s developing presence in the country Dubai, United Arab Emirates, 19 December 2023: IHG Hotels & Resorts, one of the world’s leading hotel companies, has announced the signing of a franchise agreement for its first Holiday Inn Express & Suites hotel, in Islamabad — in partnership with Square Nine Estate Developers Pvt. Ltd., a prominent real estate organisation in Pakistan. Scheduled for a 2026 opening, the hotel reaffirms IHG’s strategic commitment to expand its presence in key international markets, in line with market demands. ...
Trailborn Introduces Hospitality Brand With Debut of First Hotel at the Entrance of Rocky Mountain National Park
TRAILBORN | December 19, 2023
The new hospitality brand rooted in and inspired by the great American outdoors opens its first hotel and restaurant on December 1st in Estes Park, Colorado with plans to open additional properties in the Grand Canyon; Highlands, North Carolina; Wrightsville Beach, North Carolina and Mendocino, California Estes Park, CO (December 19, 2023) – Castle Peak Holdings, the investment and development company behind Trailborn – the first vertically-integrated hospitality brand specializing in designing and operating elevated hotels with full-service restaurants and bars, exclusively located in the country’s most extraordinary outdoor destinat...
Peppers Marysville Unveils Fresh New Look in the Heart of the Yarra Valley
Accor | December 19, 2023
Accor, the largest hotel operator in Australia, continues its commitment to regional tourism with the launch of the new-look Peppers Marysville in Victoria’s picturesque Yarra Valley, following an extensive refurbishment. Offering a welcoming experience in the heart of the Yarra Valley, the refurbishment includes a complete transformation of the hotel’s entrance and reception area, stylishly updated guestrooms, a completely reimagined day spa, brand new restaurant, refreshed conference facilities, and a new dedicated bike zone to cater for the many cyclists visiting the resort. Accor Pacific CEO, Sarah Derry, said: "We take great pride...
Minor Hotels Plans March Opening of Anantara Palais Hansen Vienna Hotel in Austria Following Rebranding
Anantara Hotels, Resorts & Spas | December 19, 2023
Anantara Palais Hansen Vienna Hotel to join the brand’s European portfolio in March 2024 Bangkok, December 19, 2023: Minor Hotels, the parent company behind luxury hotel brands Anantara, Tivoli, and Elewana Collection, is pleased to announce an exciting upcoming addition to the Anantara Hotels, Resorts & Spas portfolio in the Austrian capital of Vienna. As part of the group’s strategic expansion across Europe, Anantara Palais Hansen Vienna Hotel will launch in March 2024. The hotel is situated in the heart of Vienna on the renowned Schottenring, part of the city’s Ring Boulevard, and occupies a listed palace built in 1873 ...
Sam Fox Debuts as Hotelier With Launch of The Global Ambassador in Phoenix
The Global Ambassador | December 19, 2023
PHOENIX (Dec. 19, 2023) – Very few hotels today are the culmination of a deeply personal journey of one individual – an individual who, bound by no brand, has dedicated close to a decade scrutinizing every singular detail of the guest experience, from the way the shower door swings to how the morning light plays on the sumptuous fabric wallcoverings, and everything in between. No cost was spared, and no detail overlooked by Sam Fox, the prolific hospitality innovator, who opens The Global Ambassador in Phoenix this week, marking his official debut as a luxury hotelier. For more than two decades, Fox has helped shape the country’s r...
November 2023 International Air Passenger Travel To and From the United States
The APIS/I-92 Program | December 19, 2023
Air Passenger Enplanements Up 14.6% Year Over Year in November 2023 Air Passenger Travel Between the United States and Europe Up 10.7% in November 2023 Data recently released by the National Travel and Tourism Office (NTTO) show that in November 2023: U.S.-international air traffic passenger enplanements1 totaled: 19.031 million in November 2023, up 14.6 percent compared to November 2022, with enplanements reaching 102.7% percent of pre-pandemic November 2019 volume. Originating Non-Stop Air Travel in November 2023 Non-U.S. citizen air passenger arrivals to the United States from foreign countries totaled: ...
Lockwood Hotel Welcomes David Beaudoin as General Manager
Lockwood Hotel | December 18, 2023
(Waterville, ME), December 18, 2023 – Lockwood Hotel is pleased to announce the appointment of David Beaudoin as General Manager. Having dedicated his career to the hospitality industry in New England, David, a seasoned hotel professional, brings extensive experience to Lockwood Hotel. In his new position, David will oversee day-to-day hotel operations, lead the team in delivering operational excellence and elevating guest experiences. With a proven track record in revenue management and cost-effective strategies, David aims to further enhance the hotel's financial performance while maintaining a focus on exceptional service. His leader...
PIF Enters Into Definitive Agreement to Acquire Significant Minority Stake in Rocco Forte Hotels
Rocco Forte Hotels | December 18, 2023
LONDON, 18TH DECEMBER 2023: Rocco Forte Hotels (the group) is pleased to announce that the Public Investment Fund (PIF) has entered into a definitive agreement to acquire a significant minority stake in the group. The Forte family will retain majority ownership and control. The arrangement sees the Italian entity CDPE Investimenti (CDPEI) selling its entire stake. PIF’s investment will include an element of primary equity which will accelerate the brand’s expansion in both existing and new global markets, building on the group’s track record of growth and development that includes eight new properties opened or committed in...
Tourism Tidbits: Making Your Tourism Business Secure
Dr. Peter Tarlow | December 18, 2023
"Tourism & More wishes you and yours a very happy holiday season. May the gift of travel serve to unite us all in goodwill and peace." By Dr. Peter Tarlow Making your tourism business secure. Most of our clients are honest, but unfortunately travel and tourism is also a business like any other business, and despite the goodwill felt at this season, there are also safety and security challenges. There will always be some people who seek to take advantage of other people's goodwill and graciousness. This month's issue is meant to remind you of some of the basics in making your business secure. As in past months, Tourism...
Hard Rock and the Tejon Indian Tribe Celebrate the Groundbreaking of Hard Rock Hotel & Casino Tejon
Tejon Indian Tribe | December 18, 2023
METTLER, Calif., Dec. 18, 2023 -- Hard Rock International and the Tejon Indian Tribe celebrated the groundbreaking of the long-awaited hotel and casino located at Hwy. 166 and Sabodan Road West of the community of Mettler, California on Tejon Tribal land. The celebration featured a commemorative shovel groundbreaking with Hard Rock representatives, Tejon Indian Tribe leadership and general membership plus statewide and local community leaders. "This is an exciting day for the state of California, Kern County and the Tejon Indian Tribe," said Octavio Escobedo, III Chair of the Tejon Indian Tribe. "This groundbreaking is a symbolic cer...
Indian Hospitality Sector – 2023 in Review
Mandeep S Lamba | December 18, 2023
By Mandeep S. Lamba, Dipti Mohan, Dhwani Gupta The year 2023 unfolded as a dynamic chapter for the global hospitality sector, characterized by a blend of challenges and successes. While the world grappled with extreme climate events, escalating geopolitical tensions, growing economic headwinds, and rising travel costs, the global travel industry witnessed a resurgence. According to the United Nations World Tourism Organization (UNWTO), the first nine months of 2023 recorded a remarkable 38% increase in international tourist arrivals (ITAs) compared to the previous year, albeit trailing by a modest 13% from the 2019 levels. The Middle East...
Marriott Signs With Zhejiang Wanhao Wanjia Group to Develop Two Properties in Qiandao Lake
Marriott International | December 18, 2023
The St. Regis Qiandao Lake and AC Hotel by Marriott Qiandao Lake are slated to open in late 2026 in Zhejiang Province, Eastern China Marriott International, Inc. recently announced it has signed an agreement with Zhejiang Wanhao Wanjia Group to develop two properties in Qiandao Lake, located in eastern China’s Zhejiang Province. The St. Regis Qiandao Lake and AC Hotel by Marriott Qiandao Lake are expected open in December 2026, bringing the St. Regis brand’s signature luxury and timeless heritage, complemented with AC Hotels’ modern design and intuitive service to a destination famous for its vast expanses of shimmering blue-gree...
AC Hotels by Marriott Unveils New Hotel in the Heart of Naples
AC Hotel by Marriott Naples 5th Avenue | December 18, 2023
Doors Open to a Curated Guest Experience in Southwest Florida AC Hotels by Marriott, part of Marriott Bonvoy’s portfolio of over 30 extraordinary brands, has opened its newest property in the heart of Naples, bringing the signature AC Hotel experience to Florida’s southwest coast. AC Hotel Naples 5th Avenue welcomed its first guests on Friday, December 15. The three-story hotel comprises 150 sophisticated, modern guest rooms; an inviting lobby and ground-floor café; 2,500 square feet of beautiful event space; a well-equipped fitness center; an outdoor rooftop pool; and Limón, a signature rooftop restaurant and bar with seating bot...
Wyndham Board Urges Shareholders to Reject Inadequate and Highly Conditional Choice Exchange Offer
Wyndham Hotels & Resorts | December 18, 2023
Board Unanimously Recommends Wyndham Shareholders NOT Tender Shares Choice Ignores Significant Regulatory and Business Risks and Misleads Wyndham Shareholders and Other Stakeholders with Continued Inconsistent and Inaccurate Statements Wyndham Board Believes the Company Can Deliver Long-Term Shareholder Value in Excess of the Current $85 Per Share in Cash and Stock Offered by Choice Visit StayWyndham.com, Where Shareholders and Franchisees Can Get the Facts PARSIPPANY, N.J., Dec. 18, 2023 -- Wyndham Hotels & Resorts (NYSE: WH) ("Wyndham" or the "Company"), today announced that its Board of Di...
TNB Hotels Converts Airdrie Inn & Suites to a Fairfield by Marriott
Fairfield by Marriott | December 18, 2023
Airdrie, AB – December 18, 2023 – TNB Hotels, a Boise–based owner, operator and developer of full and select-service hotels, today announced the 93-room Airdrie Inn & Suites has converted to the Fairfield by Marriott Inn & Suites Airdrie. Situated at 911 Highland Park Cove the rebranded property now offers the amenities and services consistent with the Fairfield by Marriott brand. Fairfield by Marriott Inn & Suites Airdrie is located 20 kilometers from the Calgary International Airport and just a short drive from downtown Calgary and all of its entertainment options. It offers guests convenient access to Iron Horse Park, N...
