The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
The Cordish Companies Breaks Ground on New $270+ Million Live! Casino & Hotel Louisiana
The Cordish Companies | December 14, 2023
World-Class Gaming, Hotel, Dining, and Entertainment Destination to Feature First Land-Based Casino in Shreveport-Bossier Market New Development Projected to Generate More Than $200 Million in City and State Gaming Tax Revenue in First Five Years of Operation, and Create Approximately 1,500 New Jobs for the Region BOSSIER CITY, La., Dec. 14, 2023 -- LRGC Gaming Investors, LLC, an affiliate of The Cordish Companies, today celebrated the commencement of construction on the first land-based casino in the Shreveport-Bossier market and the $270+ Million LIVE! CASINO & HOTEL LOUISIANA, a project that will serve as a regional...
Capital Square and Method Co. Mark Construction Milestone With Topping Out of Luxury Boutique Hotel in Charleston Opportunity Zone
Capital Square | December 14, 2023
CHARLESTON, S.C., Dec. 14, 2023 -- Capital Square, one of the nation's leading sponsors of tax-advantaged real estate investments and an active developer and manager of housing communities, and Method Co., a real estate development, design and management company, announced today the topping out of their new project, a 50-unit, luxury boutique hotel in historic downtown Charleston. The as-yet-unnamed development, located at 529 King Street within a qualified opportunity zone, is expected to be completed by summer 2024. "Capital Square focuses on development opportunities in growing Southeastern markets, including Charleston, Raleigh, ...
Accor’s TRIBE Brand Debuts in Hungary With Opening of Dual-Branded ibis & TRIBE Budapest Stadium
WING | December 14, 2023
One of Accor’s fastest-growing hotel brands across Europe, TRIBE, opens the doors of its first hotel in Budapest. Together with ibis, the newly constructed dual-branded hotel is located in Liberty, WING’s unique mixed-use project. ibis & TRIBE Budapest Stadium offers 332 hotel rooms, split evenly by the two brands, and a complex set up with various F&B outlets, as well as meeting and fitness facilities. According to the management agreement of Accor, the world's leading hospitality group, and WING, a leading property development and investment group in Central Europe, the double branded hotel – TRIBE and ibis – is owned by ...
Technostress and the Guest Experience, Part 1
Fran Worrall | December 14, 2023
By Fran Worrall The hospitality industry is increasingly dependent on technology to enhance the guest journey. Indeed, in recent years, hotels have allocated enormous financial investments to the implementation of solutions—from mobile keys to self-service kiosks--designed to streamline the delivery of guest services. Technology is changing the face of the industry, but at what cost? In many cases, it enhances the guest journey; yet in other cases, it introduces challenges that frustrate consumers and lead to dissatisfaction. Last year, Samuel Lee, Ph.D., Mehmet Erdem, Ph.D., Eda Anlamlier, Ph.D., Chih-Chien Chen, Ph.D., Billy Bai, Ph...
Next Hotel Melbourne Joins Curio Collection by Hilton as Its First Property in Victoria’s Capital
Hilton | December 14, 2023
Like all hotels in Curio Collection by Hilton, Next Hotel Melbourne evokes bespoke stories through its elevated offerings and considered design MELBOURNE, Australia – Curio Collection by Hilton welcomes Next Hotel Melbourne as the brand’s first Melbourne property in the global portfolio of nearly 150 individually remarkable hotels. Each hotel in the Curio Collection by Hilton portfolio is handpicked for their distinctive architecture and design, world-class food and beverage, and curated experiences in exciting destinations around the world, while providing the benefits of Hilton and its award-winning guest loyalty program, Hilton Hon...
Newly-Renovated Best Western Carlisle South Now Open in Pennsylvania
BWH Hotels | December 14, 2023
Carlisle, Pennsylvania (December 14, 2023) – Best Western® Hotels & Resorts announces the opening of the Best Western Carlisle South, located at 101 Alexander Spring Road in Carlisle, Pennsylvania. The hotel is owned by Vimal Patel and features 68 standard rooms in addition to 20 suites. Offering a contemporary design and a car-themed lobby, the hotel recently underwent a refresh, with guest rooms featuring brand new furnishings including mattresses and flat-screen televisions, alongside amenities like mini-fridges and microwaves. Guests can also enjoy on-site amenities including an outdoor pool, 24-hour fitness center, hotel marke...
PM Hotel Group Adds Aloft Katy Mills to Management Portfolio
PM HOTEL GROUP | December 14, 2023
Chevy Chase, Maryland (December 14, 2023) — PM Hotel Group, a leading hotel management company based in the Washington, D.C. metro area, has been selected to assume management of the Aloft Katy Mills, a modern and vibrant hotel nestled in the heart of the Katy Boardwalk District outside of Houston, Texas. This new addition to the PM Hotel Group portfolio further highlights the company’s significant expansion in the dynamic Texas market. "We are excited to expand our presence in Texas with the addition of the Aloft Katy Mills to our portfolio," said Ethan Kramer, Chief Investment and Development Officer, PM Hotel Group. "Aloft Katy M...
Continental Hotel Group and Wright Investments Renovating & Repositioning Charleston’s Ansonborough Inn
Wright Investments, Inc. | December 14, 2023
Ansonborough Inn Will be Reimagined as The Ansonborough Charleston to Bring Old World Charm and Modern Comfort to Charleston’s Historic District CHARLESTON, S.C. (December 14, 2023) – Ansonborough Inn, a AAA Four Diamond hotel tucked away in the heart of Charleston’s historic downtown district, today announced that it is undergoing an extensive renovation and repositioning set to relaunch as The Ansonborough Charleston in spring 2024. Drawing from the hotel’s natural exuberance and wonders of what was once Charles Town, The Ansonborough Charleston will stand as an homage to the city’s rich history, proudly embodying the vibrant sp...
Le Méridien Fort Worth Downtown to Open Spring 2024
Le Méridien Fort Worth Downtown | December 14, 2023
Fort Worth’s first Le Méridien hotel fuses Texan bravado and European flair FORT WORTH, TX [December 14, 2023] - Nestled in the crossroads of Texan heritage and cultural innovation, Le Méridien Fort Worth Downtown is positioned to weave its own chapter into the tapestry of the historic city of Fort Worth. In partnership with premier real estate investment and development company, Blueprint Hospitality, and operated by Remington Hospitality, the 14-story boutique hotel is an addition to Marriott Bonvoy, Marriott International’s award-winning travel program, and is set to open in spring of 2024 as a nod to the city’s storied p...
Valerie Cooper Named General Manager for Hilton Shreveport
HRI Lodging | December 14, 2023
SHREVEPORT, LA (December 14, 2023) – Located adjacent to the Shreveport Convention Center, Hilton Shreveport announces the appointment of Valerie Cooper as general manager. The 311-room hotel recently completed a multimillion-dollar renovation including an extensive redesign of the guest rooms, meeting spaces, lobby, rooftop pool, fitness center, exterior and more. With 20+ years of experience in the hospitality industry, Cooper is an expert in leadership experience, operations, human resources and project management. She joins Hilton Shreveport from Embassy Suites Santa Ana where she held the position of general manager, and also serve...
Austin’s Hotel Van Zandt Names New General Manager and Director of Marketing
Hotel Van Zandt | December 14, 2023
Acclaimed Austin boutique hotel makes key executive appointments, including General Manager and Director of Marketing AUSTIN, TEXAS (December 14, 2023) – Hotel Van Zandt, one of Austin’s premier boutique hotel destinations, has appointed Christopher Guse as General Manager. A veteran of the hotel and hospitality sectors, Mr. Guse joins Hotel Van Zandt from Sage Hospitality Group’s Sheraton Austin, where he has served as General Manager since 2021. Additionally, Hotel Van Zandt has appointed Sarah Hendricks as the hotel’s new Director of Marketing, earning a promotion after less than one year as the hotel’s marketing manage...
The Goodtime Hotel in Miami Beach Joins Marriott’s Tribute Portfolio
The Goodtime Hotel | December 14, 2023
266-room boutique hotel in heart of South Beach joins Tribute Portfolio’s growing global family of characterful, independent hotels Miami, FL – December 14, 2023 – Marriott International’s Tribute Portfolio, the growing collection of characterful, independent hotels from Marriott Bonvoy, has expanded with the addition of The Goodtime Hotel, a Tribute Portfolio Hotel. Located in the heart of Miami Beach, the 266-room boutique hotel, retail, and live music destination is the first collaborative lifestyle brand from David Grutman of Groot Hospitality and Pharrell Williams. Opened in April 2021, and managed by Highgate, the property p...
Palazzo Cordusio Gran Meliá Opens in Milan’s Historic Palazzo Venezia Building
Meliá Hotels International | December 14, 2023
The new property blends modern luxury with Milan’s rich culture in the historic Palazzo Generali Palma de Mallorca (Spain), December 14 - Meliá Hotels International, the largest hotel group in Spain and a global leader in the hospitality industry, announced today the opening of Palazzo Cordusio Gran Meliá. The flagship property is located in the heart of Palazzo Venezia, a popular square known for its rich history and iconic design in the center of Milan. The property’s ideal location, luxury amenities, and globally inspired dining concepts offer guests a city getaway and cultural immersion in Milan’s rich history. Originally cons...
Valor Hospitality Partners Opens First Hotel in the Democratic Republic of Congo, Hilton Kinshasa
VALOR HOSPITALITY PARTNERS | December 14, 2023
The newest hotel in the Democratic Republic of Congo offers world-class amenities and continues a reputation of excellence in the region ATLANTA, Dec. 14, 2023 —Valor Hospitality Partners, an industry-leading, global hospitality management company, continues to expand their global portfolio with the opening of Hilton Kinshasa in the Democratic Republic of Congo (DRC). This hotel is Valor Hospitality Partners’ first property in West Africa and coincides with the decade anniversary of the fully integrated management and operations solution organization’s transformation of the African hospitality landscape. Over the past ten year...
Ferit Ferhangil Named CEO of Waramaug Hospitality
Waramaug Hospitality | December 14, 2023
Miami, Florda [December 14, 2023]— Waramaug Hospitality, one of the premier privately held hotel investors and asset managers in the U.S., announced today that current partner and principal Ferit Ferhangil will become its Chief Executive Officer, effective January 1. Ferhangil will succeed Leslie Ng, who will assume the position of Co-Vice Chairman and will focus on the company’s acquisitions by leveraging his extensive contacts. In addition to Ng and Ferhangil, the company board will include Evren Unver as Co-Vice Chairman and Paul Nussbaum as Chairman. The strategic decision reflects the company’s continued commitment to its future g...
Global Revenue Forum 2024 Announces Amazon Web Services’ Greg Land as Keynote Speaker
Global Revenue Forum | December 14, 2023
AWS Global Segment Leader for Hospitality Will Address More Than 1,000 Hotel Commercial and Revenue Leaders Across Europe on Resilience and Innovation London—Dec. 14, 2023—The Global Revenue Forum announced Greg Land, Global Segment Leader – Accommodation, Lodging, Casino & Cruise for Amazon Web Services, as the event ‘s opening and keynote speaker. Land will address more than 1,000 attendees across Europe, and more than 300 live in London, on Resilience and Innovation in hospitality in the year ahead. The 2024 Global Revenue Forum is scheduled for Jan. 30, 2024, taking place simultaneously across five major international ci...
My Place Hotels of America Mourns the Passing of Hotel Industry Icon Ron Rivett
My Place Hotels of America, LLC | December 14, 2023
ABERDEEN, SD — December 14, 2023 — My Place Hotels of America is deeply saddened to announce the passing of hotel industry icon Ron Rivett, the company’s co-founder and chairman. He leaves a remarkable 50-year legacy dedicated to nurturing a culture that profoundly values people, treating business partners with the warmth of friendship and employees with the closeness of family. His enduring motto, "It’s all about the people," was a constant theme in all his endeavors and relationships. Rivett is renowned for co-founding Super 8 Motels with friend Dennis Brown in 1974. This venture marked a significant turning point in the bud...
Jonas Hospitality Welcomes Robyn Fieghen as Director of Strategic Accounts
Jonas Hospitality | December 14, 2023
Jonas Hospitality welcomes Robyn Fieghen to the Property Systems team as Strategic Accounts Director. Robyn will work closely with the Property Systems brands, including Jonas Chorum, SpaSoft, Springer-Miller Systems, and Jonas Unify. In her new role, Robyn will oversee customers' relationships, strategies, and needs. Having a leader dedicated to furthering our customers' success and ensuring their needs are met will enhance customer experience and allow us to innovate further to solve industry challenges. Robyn has a wealth of experience in the hospitality industry. She has been working directly with hotels and spas since 2008 when she jo...
Maestro PMS Partners With Hotel Mogel Consulting to Ensure Client Success Through Process Innovation
Maestro | December 14, 2023
Maestro customers looking for external evaluation of their tech stack can now leverage Hotel Mogel to formulate a technology implementation plan for success MARKHAM, Ontario, December 14, 2023 — Maestro PMS has partnered with Hotel Mogel Consulting Ltd. to externally evaluate hotel operations and ensure that owners are getting the most out of their technologies to maximize team productivity. As part of its core commitment to customer service and helping its clients succeed on all fronts, this partnership represents yet another way that Maestro continues to be a leader in hotel technology. “Hotels are facing an existential dilemm...
EDITION Launches Its Second Act in Tokyo With the Tokyo EDITION, Ginza
EDITION Hotels | December 13, 2023
On a tree-lined street in the heart of Ginza, a new Tokyo icon opens its doors. For the second act of EDITION in Tokyo, the brand and its creator Ian Schrager have once again joined forces with renowned Japanese architect Kengo Kuma on The Tokyo EDITION, Ginza, which is set to become the social nexus of Tokyo’s most dazzling district. The launch follows three years after EDITION’s first foray into Japan with The Tokyo EDITION, Toranomon, which has emerged as one of the city’s most sought-after addresses. Created by Ian Schrager as a result of a partnership between Ian Schrager and Marriott International, Schrager has orchestrated a d...
115 Million Americans Expected to Travel Over Christmas, New Year’s
AAA | December 13, 2023
Second highest year-end holiday travel forecast since AAA began tracking in 2000 WASHINGTON, DC (December 13, 2023) – AAA projects 115.2 million travelers will head 50 miles or more from home over the 10-day year-end holiday travel period*. This year’s total number of domestic travelers is a 2.2% increase over last year and the second highest year-end travel forecast since 2000, when AAA began tracking holiday travel. 2019 remains the busiest Christmas and New Year’s travel period on record with 119 million travelers. “This year-end holiday forecast, with an additional 2.5 million travelers compared to last year, mirrors what AA...
Americans Are Choosing Sunny Beaches and City Lights for This Year’s Holiday Celebrations
Allianz Partners | December 13, 2023
Allianz Partners Reveals Top 10 Holiday Destinations, Welcoming Las Vegas to its Top Three RICHMOND, Va., Dec. 13, 2023 -- Allianz Partners USA has announced its annual Top 10 Holiday Destinations survey, which found Americans are planning holiday trips to New York City and Cancun, Mexico, as their top domestic and international locations. After reviewing over three million itineraries* for roundtrip flights departing from U.S. airports beginning Saturday, December 16 and returning by Friday, December 29, the travel insurance and assistance company found that 79% of the itineraries reviewed are for domestic travel and 21% are fo...
LBA Hospitality Selected by Impact Properties to Manage Three Hotels in Florida
LBA Hospitality | December 13, 2023
New Partnership Strengthens LBA's Role as a Leading Third-Party Operato DOTHAN, Ala., Dec. 13, 2023 -- LBA Hospitality, an Alabama–based hotel management company, today announced they have been selected to manage three hotels in Florida for Impact Properties of Tampa, Florida. These latest acquisitions add 357 guest rooms to LBA's inventory of over 100 properties. With these additions, LBA Hospitality expands its portfolio in the state of Florida and continues to accelerate its growth as a direct result of being one of the most proficient third-party hotel management companies. "Hotel owners are facing significant challenges tod...
IHG Hotels & Resorts Survey Finds Many Holiday Travelers Are Seeking a Vacation, Post-Vacation
IHG | December 13, 2023
Holiday travelers are looking to relax and unwind – napping in a comfy bed, soaking in a hot tub, or booking a day spa – and more than half (55%) are finding sanctuary in hotels. With the holiday season in full swing, the joy of reuniting with loved ones brings a lot of excitement and anticipation, but according to a new holiday travel survey by IHG Hotels & Resorts, it might also come with an unexpected need for additional rest. The poll of 2,000 U.S. holiday travelers, conducted by IHG in collaboration with OnePoll, showed that 71% of travelers said they’d need a separate vacation after spending time with their family - to u...
