The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Diego Hermelo Vidal Appointed Spa Director at Four Seasons Resort Lanai
Four Seasons Hotels and Resorts | December 13, 2023
Four Seasons Resort Lanai named Diego Hermelo Vidal as Spa Director, responsible for overseeing daily spa operations, including staff training, treatments and retail, fitness facilities as well as the Resort’s Yoga and Wellness program. Hermelo Vidal has an accomplished wellness background with 20 years of experience in the spa industry. He joins Four Seasons Resort Lanai most recently from Four Seasons Resort Maui, where he served as Assistant Spa Director. His career has taken him around the globe, acquiring a thorough knowledge of spa, hotel, and retail operations. From his first roles as a spa therapist he gained experience i...
São Paulo Hotel ADR and RevPAR Reached Record Highs in November
CoStar Group | December 13, 2023
WASHINGTON – 13 December – São Paulo’s hotel industry reported its highest monthly average daily rate (ADR) and revenue per available room (RevPAR) on record, helped by several notable events, according to preliminary November data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. November 2023 (year-over-year % change): Occupancy: 71.9% (+5.0%) Average daily rate (ADR): BRL749.67 (+20.7%) Revenue per available room (RevPAR): BRL539.37 (+26.8%) The market’s occupancy level was above 70% for just the second time since November 2019....
Choice Hotels Completes Radisson Hotels Americas Integration Just 16 Months After Acquisition
Choice Hotels | December 13, 2023
Company's Expertise and Experience in Integrating Hotel Brands Results in Rapid Onboarding of Hundreds of Radisson Properties NORTH BETHESDA, Md., Dec. 13, 2023 -- Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest and most successful lodging franchisors, announced today that it has completed the integration of the Radisson Hotels Americas business, transitioning nearly 600 hotels to Choice's world-class franchise success system and digital platforms. The milestone comes just 16 months after Choice acquired the Radisson Hotels Americas brands in August 2022. "Completing the integration in such a short amount o...
Sunscape Dominicus La Romana Celebrates Opening in the Dominican Republic
Inclusive Collection, part of World of Hyatt | December 13, 2023
CHICAGO (December 13, 2023) – Hyatt Hotels Corporation (NYSE: H) today announced the grand opening of Sunscape Dominicus La Romana, the newest addition to the Inclusive Collection, part of World of Hyatt, following a multi-property collaboration with Be Live Hotels. The debut of the 854-room family-friendly resort marks the 16th Inclusive Collection property in the Dominican Republic and expands the Sunscape Resort & Spa brand’s presence in the destination following the recent opening of Sunscape Coco Punta Cana last month. Located on the golden sand beaches of Playa Dominicus, Sunscape Dominicus La Romana provides the ulti...
IHG Partners With A.R Resorts & Hotels to Develop voco Amritsar Airport
IHG | December 13, 2023
The signing marks India’s fifth voco hotel as the brand sees rapid expansion in the country 13 December 2023, New Delhi: IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with A.R Resorts & Hotels Pvt Ltd to develop a new hotel in the city of Amritsar - voco Amritsar Airport. The 139-keys hotel is set to open its doors to travellers in December 2024. voco offers a premium experience to guests and combines the informality and charm of an individual hotel with the quality and reassurance of a global and respected brand. Marking the fifth voco hotel in India and the first in ...
7 Tips for Making a Winning Business Case for a New Hotel Revenue Management System
Andrew Rubinacci | December 13, 2023
By Andrew Rubinacci, Chief Advisory Officer of FLYR for Hospitality A recent study by Regional Research Reports concluded that in 2022, the global Hotel Revenue Management Systems (RMS) market was valued at millions of USD and was projected to reach multi-millions of USD by 2033. And there are reasons we’re seeing such a rapid rise in demand: Next-generation RMSs. The many benefits of RMSs - particularly AI-driven RMSs - are clear. Hotels using AI-driven revenue management systems have seen a 20-30% reduction in labor costs. (Researchgate.net) Hotels that implement revenue management systems typically experience a 10-15% incre...
Trump International Beach Resort Leveraging a Trifecta of Financial Management Tools to Optimize Operations
Aptech Computer Systems Inc. | December 13, 2023
The four-star luxury resort in Miami says the customer service and support for Aptech’s enterprise accounting, business intelligence and budgeting and forecasting software is ‘Outstanding’ PITTSBURGH, December 13, 2023 – Trump International Beach Resort in Miami has selected Aptech to gain access to the financial information it needs to make effective business decisions. The popular luxury destination is leveraging the complete portfolio of Aptech solutions – PVNG, Execuvue, and Targetvue – to streamline all enterprise accounting, business intelligence and budgeting and forecasting processes, making the property more financially ...
The Kimpton Harper Appoints Rana Papson as General Manager
The Kimpton Harper | December 13, 2023
FORT WORTH, TX (December 13, 2023) – The Kimpton Harper, located in the heart of downtown Fort Worth, is pleased to announce the appointment of Rana Papson as general manager. Papson will oversee the day-to-day functions of the hotel, including team member development, revenue management, maintaining outstanding guest satisfaction and overseeing the hiring process. “Throughout my hospitality career, I’ve had the privilege of working alongside a range of proven teams, enabling me to expand upon my managerial skill set and hone my leadership abilities,” said Rana Papson. “I’m looking forward to bringing this resume back to Texas w...
Cloudland at McLemore Resort Plans February 2024 Opening as Part of Hilton’s Curio Collection
Cloudland at McLemore | December 13, 2023
Mountaintop Resort to Debut on Leap Day, Feb. 29, 2024 (RISING FAWN, Ga.) – Cloudland at McLemore Resort – the marquee Curio Collection by Hilton resort perched atop Lookout Mountain – proudly announces Leap Day, Feb. 29, 2024, as its official opening date and the appointment of Mike Burton as its general manager. Situated 30 minutes from Chattanooga and less than two hours from the Atlanta metro area, Cloudland is the Southeast’s most anticipated hotel opening. The Curio Collection by Hilton property will offer 245 guest rooms, including 19 suites and 20,000 square feet of state-of-the-art meeting and event space. “Cr...
Rosewood London Appoints New Managing Director, Tessa Gorman
Rosewood London | December 13, 2023
Experienced hotelier with decades of international management experience and luxury consultancy joins the renowned London property as it enters its second decade. Rosewood London has appointed Tessa Gorman as their new Managing Director. Tessa will bring a wealth of expertise in global luxury travel to her new role, which will start 1 January, 2024. The ultra-luxury hospitality brand’s European debut, Rosewood London has transformed the Holborn ‘Midtown’ area of London since its opening in 2013, ingratiating the property with the local community as well as with international travelers. The hotel has played a significant part in the Lon...
September 2023 Total International Travel Volume To and From the United States
The ADIS/I-94 Visitor Arrivals Program | December 13, 2023
In September 2023, International Visitor Arrivals to the United States Totaled 5,775,143, an Increase of 19.3% Compared to September 2022 U.S. Citizen Outbound Travel Departures from the United States Totaled 8,004,891 in September 2023, an Increase of 16.7% Compared to September 2022 Data recently released by the National Travel and Tourism Office (NTTO) show that in September 2023: International Arrivals to the United States Total non-U.S. resident international visitor volume to the United States in September 2023 was 5,775,143, an increase of 19.3% compared to September 2022 and reached 86.2% of the pre-COVID total visito...
ProVision Forms Strategic Partnership With Sonata Venture Solutions to Offer DEI+ Consultancy Services to the Global Hospitality Market
ProVision Partners | December 13, 2023
New alliance to empower the global hospitality industry with professional advisory on critical issues related to Diversity, Equity and Inclusion Dallas, TX — December 13, 2023 — PROVision Partners (“ProVision”), a leading global strategic growth marketing, technology, and commercial services advisory firm to the travel and hospitality industry, has finalized a strategic partnership with Sonata Venture Solutions, a leader in workforce development, leadership training, strategic planning and business strategy for DEI (Diversity, Equity and Inclusion) programs across multiple industries. The new alliance is intended to broaden the scop...
SURVEY: Surprising Trends Among the Youngest Travelers as 47% of Americans Turn Toward Travel Agents to Book Their Holiday Travel
IBS SOFTWARE | December 12, 2023
ATLANTA, Dec. 12, 2023 -- As we head into the 2023 holiday season, U.S. travelers are making the most of their vacation planning despite inflationary pressures and rising debt rates. In a recent survey commissioned by IBS Software, a global leader of SaaS solutions to the travel industry, a record 47% of respondents are utilizing in-person or online travel agents (OTAs) to book their holiday trips due to convenience. Perhaps surprisingly is the younger generation's preference for traditional travel agents (38% of Millennials and Gen Z) given the group's well-documented preference for digital behaviors over analog. This is in stark contrast ...
Choice Hotels Launches Exchange Offer to Acquire All Outstanding Shares of Wyndham Hotels & Resorts
Choice Hotels® | December 12, 2023
Discloses Ownership Position of More Than $ 110 Million of Wyndham Stock Preparing to Nominate Candidates to the Wyndham Board of Directors Commences the Regulatory Approval Process NORTH BETHESDA, Md., Dec. 12, 2023-- Choice Hotels International, Inc. (NYSE: CHH) (the "Company" or "Choice"), today announced that it is commencing an exchange offer to acquire Wyndham Hotels & Resorts, Inc. (NYSE: WH) ("Wyndham") in order to present its compelling proposal directly to Wyndham shareholders. Choice continues to believe that a transaction with Wyndham is pro-competitive and would generate value for both Wyndham and Choice shareholders as...
LBA Hospitality Completes Renovation of Courtyard by Marriott in Lakeland, Florida
LBA Hospitality | December 12, 2023
LAKELAND, Fla., Dec. 12, 2023 -- LBA Hospitality, an Alabama–based hotel management company, today announced that the Courtyard by Marriott Lakeland hotel in Lakeland, Florida has completed a major interior renovations. The 78-room hotel located at 3725 Harden Boulevard is pleased to welcome guests after completing updates to the furniture and finishes throughout the guestrooms, public spaces, and meeting rooms. The hotel is owned by Flynn Holdings and managed by LBA Hospitality of Dothan, Alabama. Courtyard by Marriott Lakeland offers guests convenient access to Publix Field at Joker Marchant Stadium – spring training home of th...
Wyndham Confirms Receipt and Review of Unsolicited Exchange Offer From Choice
Wyndham Hotels & Resorts | December 12, 2023
Offer Terms Remain Unchanged and Highly Conditional Shareholders Urged Not to Take Action at This Time PARSIPPANY, N.J., Dec. 12, 2023 -- Wyndham Hotels & Resorts (NYSE: WH) ("Wyndham" or the "Company"), the world's largest hotel franchising company with approximately 9,100 hotels spanning more than 95 countries, today confirmed that Choice Hotels International, Inc. (NYSE: CHH) ("Choice"), has commenced an unsolicited exchange offer to acquire all outstanding shares of Wyndham common stock. The offer proposed by Choice appears unchanged from the terms outlined in a letter to Wyndham dated November 14, 2023 and is currently valued at a...
IHG Hotels & Resorts and RAK Properties Expand Partnership With the Introduction of Staybridge Suites Mina Al Arab in Ras Al Khaimah
IHG | December 12, 2023
Located on Hayat Island, the developement will be designed to meet the needs of extended-stay business and leisure travellers. Dubai, 12 December 2023: RAK Properties PJSC, (ADX: RAKPROP), Ras Al Khaimah’s leading publicly listed property developer announced that it has expanded it’s strategic relationship with IHG Hotels & Resorts (IHG®) with the introduction of ‘Staybridge Suites Mina Al Arab’ on Hayat Island. The 156-key Staybridge Suites Mina Al Arab will offer studio, one and two-bedroom appartments blending contemporary design with spacious layouts. The 14-storey tower will feature a fully equipped fitness center, b...
Decoding the Modern Guest Journey: Here’s How Hoteliers Can Stay Competitive
Joe Vargas | December 12, 2023
By Joe Vargas When booking hotels, guest journeys look very different now than they did just a few years ago. Mobile-centric consumers and ever-evolving expectations for more options transform linear touchpoints into more dynamic experiences. Guest values and social influence also play a greater role, with social media outpacing agents, publications, and entertainment as the main source of travel inspiration. Hotels still relying on outdated solutions and infrastructure designed for linear journeys of the past don’t just risk losing satisfaction and loyalty. They also miss out on accessing key guest insights—information that will he...
CoralTree Hospitality Names Curtis Bova General Manager of Hotel Polaris Opening at The U.S. Air Force Academy
CoralTree Hospitality | December 12, 2023
DENVER – December 12, 2023 – Tom Luersen, president of CoralTree Hospitality, today announced that Curtis Bova has been named general manager of the new Hotel Polaris at The U.S. Air Force Academy in Colorado Springs. The new hotel is scheduled to open late 2024. “It’s great to have Curtis on board to lead this exciting new project,” said Luersen. “We welcome him back to your team to make the vision of Hotel Polaris come to life. This exciting new hotel is part of a larger project at the North Gate of the Academy which promises to boost tourism in the area and generate additional economic vitality in the region.” Bova previou...
Pavy Keomaniboth Appointed Area Executive Chef at Hyatt Centric and Caption by Hyatt Beale Street Memphis
Caption by Hyatt Beale Street Memphis | December 12, 2023
Memphis, TN – November 12th 2023 – Pavy Keomaniboth has been named area executive chef at Hyatt Centric Beale Steet Memphis and Caption by Hyatt Beale Street Memphis. In his new role, Chef Keomaniboth oversees the culinary day-to-day operations, banquets and catering, and overarching food and beverage programs for both hotels. With over 30 years of experience in the culinary field and 15 years with the Hyatt Brand, Chef Keomaniboth brings a wealth of knowledge and experience to his new position. Born into a family that had a passion and love affair with the culinary world, he grew up in Hawaii and eventually moved to Portland, Oregon...
Maine Course Hospitality Group Breaks Ground on TownePlace Suites by Marriott in Williston, Vermont
Maine Course Hospitality | December 12, 2023
Williston, VT – December 12, 2023 – Maine Course Hospitality Group, a leading hotel management company, is thrilled to announce the groundbreaking of a new TownePlace Suites by Marriott in the picturesque town of Williston, Vermont, a submarket of the greater Burlington area. This exciting venture is a result of a collaborative effort between Maine Course Hospitality and Redstone VT Property Management, the property's owner and developer. The groundbreaking ceremony marks the beginning of a project that promises to bring modern accommodations and hospitality excellence to the heart of Vermont's thriving community. The new TownePlace Su...
Accor Signs With JSC “Dallmark LTD” for First Hotel in Tajikistan
ACCOR | December 12, 2023
Accor, a world leading hospitality group, announces the signing of a cooperation agreement with the representative office of construction and investment company JSC “Dallmark LTD” to open a new Swissôtel on Rudaki Avenue in Dushanbe. The official signing ceremony, which took place at Safo Dushanbe Hotel, was attended by Hamzaali Fazilov, Director of the Representative office of JSC “Dallmark Ltd” in the Republic of Tajikistan, and Alexis Delaroff, Chief Operating Officer of Accor New East Europe. Swissôtel in Dushanbe became Accor’s first project signed in Tajikistan. The new premium hotel will offer traditional Swiss hospitali...
Bennett Peter Assumes Role as General Manager for Hyatt Place Kuala Lumpur Bukit Jalil
Hyatt Place Kuala Lumpur Bukit Jalil | December 12, 2023
Kuala Lumpur, December 12, 2023 -- Hyatt Place proudly announces the appointment of Bennett Peter as the General Manager for the newly opened Hyatt Place Kuala Lumpur Bukit Jalil. The unveiling of Hyatt Place Kuala Lumpur, Bukit Jalil, marks a historic milestone as Malaysia's inaugural Hyatt Place and the first international hotel in the thriving Bukit Jalil district. This achievement underscores the global expansion of the Hyatt Place brand, strategically extending its presence to key markets that resonate with both discerning guests and dedicated World of Hyatt members. Fondly known as Ben, Mr. Peter has deep roots in Kuala Lumpur, wh...
IHG Hotels & Resorts Opens Its First Hotel Indigo in Malaysia
IHG | December 12, 2023
December 2023: Kuala Lumpur, Malaysia: IHG Hotels & Resorts celebrates its 150th Hotel Indigo globally with the opening of Hotel Indigo Kuala Lumpur on the Park, marking the brand’s debut in Malaysia. Just as no two neighbourhoods are alike, no two Hotel Indigo properties are alike. The 180-room urban oasis overlooks picturesque Bukit Nanas and is flanked by KL Forest Eco Park— the only remaining patch of tropical rainforest in central Kuala Lumpur. This iconic area of the neighbourhood plays a central role in the hotel’s design. Malaysia-based designers GA Group presented nods to local cultural nuances, history and ref...
