The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Rupert Hallam Appointed General Manager for Hilton Singapore Orchard
Hilton | November 22, 2023
The hospitality veteran takes the reins at the 1,080-room property as it transitions into a fully operational hotel in its second year SINGAPORE – 22 November, 2023 – Hilton, the global leader in hospitality, has announced the appointment of industry veteran Rupert Hallam as General Manager for Hilton Singapore Orchard, Hilton’s largest hotel in Asia Pacific. As Singapore anticipates a full recovery of tourism numbers in 2024, Hallam’s appointment is perfectly timed especially as Hilton Singapore Orchard approaches its second year as a fully operational hotel. The British hospitality expert brings over three decades of hospitalit...
Wyndham Board Determines New Choice Letter Is Step Backwards
Wyndham Hotels & Resorts | November 21, 2023
Choice Looks to Impose Two Years of Regulatory Limbo and Significant Business Risk on Wyndham Shareholders and Fails to Address Substantial Concerns with Prior Offer Now Valued at $86 PARSIPPANY, N.J., Nov. 21, 2023 -- Wyndham Hotels & Resorts (NYSE: WH) ("Wyndham" or the "Company"), the world's largest hotel franchising company with approximately 9,100 hotels spanning more than 95 countries, today announced that its Board of Directors received a letter from Choice Hotels International, Inc. (NYSE: CHH) ("Choice"), on November 14, 2023. Wyndham's Board of Directors, together with its financial and legal advisors, closely reviewed Cho...
IHG Partners With Zhancheng Tourism Development for Eco-Friendly InterContinental Sabah Kota Kinabalu Resort
IHG | November 21, 2023
Stunning new destination resort has sustainability at its heart and marks key milestone in IHG’s Luxury & Lifestyle growth in Malaysia Kuala Lumpur, Malaysia – 21 November 2023: IHG Hotels & Resorts is proud to introduce stunning eco-friendly InterContinental Sabah Kota Kinabalu Resort, in partnership with leading Taipei real estate broker Zhancheng Tourism Development, a subsidiary of Sinyi Realty Inc., a listed real estate brokerage company in Taipei. The 450-room new-build beachfront resort, located in Kota Kinabalu, capital of Sabah state in northern Borneo, marks a new milestone in the impressive growth of IHG’s L...
IHG Signs First Vignette Collection Hotel in Doha
IHG | November 21, 2023
The hotel is IHG’s fifth Vignette Collection signing in the MEA region, adding to the company’s growing luxury and lifestyle portfolio in the region Doha, Qatar, 21 November 2023: IHG Hotels & Resorts, one of the world’s leading hotel companies, has announced the signing of its first Vignette Collection hotel in Doha in partnership with Hospitality for Success H4S Hotels & Residences, one of Al Baladi Holding companies. Set to open by the end of Quarter 1, 2024, Velero Hotel Vignette Collection Doha Lusail is IHG’s fifth Vignette Collection hotel signing in the MEA region, following those in Zimbabwe, Saudi Arabia, UAE and...
Anne Marie Doyle Appointed as General Manager of Pendry West Hollywood
Pendry West Hollywood | November 21, 2023
ORANGE COUNTY, Calif. (Nov. 21, 2023) – Pendry Hotels & Resorts has announced the appointment of Anne Marie Doyle as general manager of Pendry West Hollywood. With more than three decades of luxury hotel industry experience and a proven record of success in sales and marketing and operational management for Montage International, Doyle now oversees all operations of Pendry West Hollywood. "Anne Marie is a dynamic hospitality professional who we have been very fortunate to have in the Montage International family for the last five years," said Jason Herthel, president and chief operating officer of Montage International. “We are...
Aloft Lake Nona Set for December Opening in Orlando
Lake Nona | November 21, 2023
A testament to the exponential growth of Lake Nona, the hotel is set to open in December and will celebrate the destination’s USTA National Campus with a 10,000-square-foot events center dedicated to the legacy of Althea Neale Gibson, America's renowned tennis player known for shattering racial barriers. ORLANDO, Fla. (November 21, 2023)—Today, Aloft Lake Nona announces its opening in December in Lake Nona, a modern metropolis that is renowned for being home to the “World’s Most Technologically Advanced Hotel” and a destination with world-class health and fitness facilities. With 205 urban-inspired guestrooms and 15 suites, a spo...
Liss Ard Estate Appoints Food & Beverage Leadership
Liss Ard Estate | November 21, 2023
Relais & Châteaux Property in Cork, Ireland Appoints New Executives to Redefine the Estate’s Gastronomic Experience CORK, Ireland (November 21, 2023) — Liss Ard Estate, the elegant, Georgian-style mansion situated on 163 acres in the verdant West Cork region known for being the culinary capital of Ireland, today announced the appointment of two esteemed culinary professionals to its signature restaurant – Luca Armellino as Executive Chef and Josinho Mera as Director of Food & Beverage. The two appointments are set to elevate and take the Estate's culinary and beverage experience to the next level. “I am thrilled to intr...
Andaz Scottsdale Resort & Bungalows Appoints Sammy DeMarco as Executive Chef
Weft & Warp Art Bar + Kitchen | November 21, 2023
The Brooklyn native brings 29 years of culinary experience to Weft & Warp Art Bar + Kitchen at Andaz Scottsdale Scottsdale, AZ; November 21, 2023 – Weft & Warp Art Bar + Kitchen at Andaz Scottsdale Resort & Bungalows announces the appointment of Sammy DeMarco, “Chef Sammy D,” to executive chef. DeMarco brings an impressive 29 years of global food, beverage, and hospitality expertise to his new role at the restaurant. “We are thrilled to welcome Chef Sammy to the Andaz team,” says Carlos Morales, general manager of Andaz Scottsdale. “The first thing I noticed about Chef is that he is very passionate, and that shine...
Nominations Now Open for the 2024 Industry Excellence Awards Presented by Bar & Restaurant Expo
Questex | November 21, 2023
Nominations will be accepted through Jan. 15, 2024 LAS VEGAS – Nominations are now open for the third annual Industry Excellence Awards, presented by Bar & Restaurant Expo, which celebrate and support the individuals who make the independent bar and restaurant industry great. These awards honor leaders and teams for their talent, integrity and commitment to equality, sustainability, community and culture. Nominations will be open through Jan. 15, 2024, and winners will be announced at the 2024 Bar & Restaurant Expo on Wednesday, March 20, 2024. Nominations can be made at link. 2024 Nomination Categories Include: Individua...
Spire Hospitality Appoints Sanjay Mahajan as General Manager of Embassy Suites by Hilton Seattle North Lynnwood
Spire Hospitality | November 21, 2023
IRVING, TX — November 21, 2023 — Spire Hospitality has named Sanjay Mahajan as the new general manager of the Embassy Suites by Hilton Seattle North Lynnwood in Lynnwood, WA. Mahajan will lead all facets of operations, including marketing, hotel oversight, and guest services and satisfaction. He brings more than 30 years of hospitality experience to his new role and has worked in North America, Europe, and Asia for organizations such as Sonesta Hotels & Resorts, Radisson Hotel Group, Westin Hotels & Resorts, Marriott Hotels & Resorts, Hilton Hotels & Resorts, and Hyatt International. Mahajan holds an MBA ...
Higher-End Chain Scale Projects Dominate the Middle East Hotel Construction Pipeline, Reaching Record Highs at Q3 Close
Lodging Econometrics | November 21, 2023
November 21, 2023 – PORTSMOUTH, NH – According to the Q3 2023 Middle East Construction Pipeline Trend Report from Lodging Econometrics (LE), at the end of the third quarter, the hotel construction pipeline in the region stands at 585 projects/139,582 rooms. Project counts in the region are up 9%, while room counts show a 3% increase year-over-year (YOY). Projects presently under construction stand at 320 projects/83,760 rooms. Projects scheduled to start construction in the next 12 months stand at 103 projects/24,041 rooms, up 18% by projects and 11% by rooms YOY. Projects in the early planning stage stand at 162 projects/31,781 rooms,...
From Silos to Synergy: Getting Commercial Teams on the Same Page
Lynn Zwibak | November 21, 2023
By Lynn Zwibak Now that the hotel industry has moved away from siloed departments, you expect your commercial teams to work together. But that’s impossible when each department is still operating independently. Team members outside the revenue-management department often feel mystified by the hotel’s pricing and availability decisions. And that’s holding your hotel back. Picture this: The marketing team dreams up a brilliant marketing campaign. They design beautiful content with compelling text, get it in front of the public through all the proper channels, and then celebrate its success. But the hotel misses forecast and the S...
STR, TE Upgrade U.S. ADR and RevPAR Forecast
STR | November 20, 2023
HENDERSONVILLE, Tennessee—STR and Tourism Economics lifted year-over-year growth projections for average daily rate (ADR) and revenue per available room (RevPAR) in the final U.S. hotel forecast revision of 2023. For 2023, growth in RevPAR was raised by 0.3 percentage points, due to a 0.6ppt lift in ADR growth. Recent RevPAR trends demonstrate that rate continues to be the primary driver of performance. Occupancy was downgraded slightly (by 0.2ppts). For 2024, the growth projections for each of the key performance metrics remained flat from the previous forecast due to the above long-term average trends beginning to stabilize. ...
Hyatt Signs With Hoteles Color Especial for Development of Thompson Seville in Spain
Thompson Hotels | November 20, 2023
The fourth planned Thompson Hotel in Europe will build on Hyatt’s intentional brand growth in the luxury and lifestyle segment across Europe CHICAGO (November 20, 2023) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into an agreement with Hoteles Color Especial S.L. for Thompson Seville. This new hotel will mark the first Hyatt hotel in the fourth-largest city in Spain, and one of the most attractive locations in Spain, which is the second-largest tourist destination in the world. Anticipated to open in 2026, the 101-room luxury lifestyle property will be the fourth Thompson Hotels pr...
Paragraph Freedom Square, a Luxury Collection Hotel, Tbilisi Debuts in Georgia
The Luxury Collection | November 20, 2023
In the heart of the capital city, Paragraph Freedom Square, a Luxury Collection Hotel, Tbilisi accentuates Georgia’s indigenous charms with authentic service, thoughtful design, and refined epicurean experiences The Luxury Collection, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, today announces the opening of Paragraph Freedom Square, a Luxury Collection Hotel, Tbilisi. The hotel marks The Luxury Collection’s debut in Georgia, one of Eastern Europe’s most sought-after leisure destinations. Due to its unique location at the intersection of Europe and Asia, Georgia boasts diverse natural landscapes, disti...
Centara Hotels & Resorts Appoints Chen Thipvarodom as General Manager of the Soon-to-Open Centara Ayutthaya
Centara | November 20, 2023
Chen Thipvarodom brings proven track record and unwavering passion for hospitality to a new property set to open end of 2023 Bangkok, Thailand – 20th November 2023 – Centara Hotels & Resorts, Thailand's leading hotel operator, is pleased to announce the appointment of Chen Thipvarodom as the General Manager of the highly anticipated Centara Ayutthaya. Set to open its doors at the end of this year, this stunning new property is another exciting collaboration between Central Pattana, a global sustainable real estate company and developer of Central shopping centres, residential projects, office buildings and hotels across Thaila...
Sanctuary Camelback Mountain, A Gurney’s Resort & Spa Appoints New Members to Food and Beverage Team
Gurney’s Resorts | November 20, 2023
With this introduction, the luxury resort will usher in a new wave of culinary offerings (Scottsdale, AZ) – Sanctuary Camelback Mountain, A Gurney’s Resort & Spa is pleased to announce the appointment of key personnel to its food and beverage leadership team, including Gregory James as Executive Chef, Paul Carter as Food & Beverage Director, Matthew Hobbs as Executive Sous Chef, Thomas Porrazzo as General Manager of elements and jade bar and Russell Senser as Sommelier. With the introduction of the robust team, Sanctuary Camelback Mountain, A Gurney’s Resort & Spa will usher in a new wave of gastronomic offerings at the lux...
KWC Management Closes Acquisition of Montage Kapalua Bay
KWC Management | November 20, 2023
Memphis, Tenn. (November 20, 2023) KWC Management, LLC, the hospitality investment management company of Kemmons Wilson Companies, today announced its acquisition of the storied Montage Kapalua Bay, following an engagement that began in the early spring. Montage Kapalua Bay has consistently been ranked among the top resorts on Maui and throughout the state of Hawaii. “Since first visiting Hawaii in the early 1980s, we have held a profound respect for the islands, their culture and people, and we have grown only more intrigued through the process of making Montage Kapalua Bay part of our portfolio,” said Webb Wilson, CEO of KWC Manage...
San Ysidro Ranch Appoints Andrew Caine as Director of Food and Beverage
San Ysidro Ranch | November 20, 2023
SANTA BARBARA, CA (November 20, 2023) – San Ysidro Ranch, a Ty Warner Property famed for ultimate privacy and A-list discretion, announced today that Andrew Caine has been appointed as director of food and beverage. As the longest standing luxury resort in the community, San Ysidro Ranch has served as an icon of the region for over a century and its award-winning restaurants offer gracious hospitality, mouthwatering cuisine, and a rustic romantic setting. In his new role, Caine will execute food and beverage operations to the highest standards; hire, train and manage culinary staff; and ensure exceptional customer service, guest satisfac...
Practice Hospitality Selected to Manage New Luxury Resort in St. Thomas
Practice Hospitality | November 20, 2023
St. Thomas, USVI – November 20, 2023 – By-The-Sea Resort Properties, developers of a stunning new luxury resort rising above the picturesque sands of Botany Bay, are delighted to announce their selection of Practice Hospitality to manage the property. This marks a significant milestone in the development of the resort which is poised to become the most sought-after boutique destination on the island, blending unparalleled luxury with the natural beauty and historical richness of the region. Practice Hospitality, an award-winning boutique management company, was chosen by By-The-Sea Resort Properties, LLC after an extensive search for a p...
First Hospitality Strengthens Indianapolis Presence With Management of Hotel Indy
First Hospitality | November 20, 2023
The property marks the start of the relationship between First Hospitality and owner group KennMar Chicago (November 20, 2023) - First Hospitality, a national hotel operating and development company, assumed management of Hotel Indy in Indianapolis, Indiana. The property marks First Hospitality’s first hotel with owner group KennMar. Since opening in 2021, Hotel Indy has become a cornerstone of luxury and hospitality in the heart of Indianapolis, with 90 keys, two restaurants, The Hulman and The Cannon Ball Lounge, and 1,200 square feet of state-of-the-art meeting space. The Hulman is open daily and serves breakfast, lunch, and dinn...
Hotel Alhambra Palace Hotel Joins the WorldHotels Luxury Collection
WorldHotels | November 20, 2023
Phoenix, Arizona (November 20, 2023) – WorldHotels announced today the addition of Hotel Alhambra Palace to the WorldHotels Luxury collection as the brand continues its expansion throughout Spain. Located in Granada at the foothills of the Sierra Nevada mountains, nearby Seville, and Malaga, in southern Spain’s Andalusia region, Hotel Alhambra Palace offers emblematic luxury in a historical location that immerses their guest into the heart of the Alhambra, one of the wonderful monuments in the world, and the most visited in Spain. “We are thrilled to have this iconic hotel and the incredible team join the WorldHotels family. This hot...
Springboard Hospitality Welcomes Hotel Erwin in Los Angeles to Management Portfolio
Springboard Hospitality | November 20, 2023
Leading Hospitality Management Company Adds Iconic Oceanfront Hotel Above World-Famous Venice Beach Boardwalk to its Collection LOS ANGELES, Calif. (November 20, 2023) – Springboard Hospitality, the award-winning hospitality management company, today announced the addition of Hotel Erwin in Los Angeles, California to its portfolio of 47 independent and branded properties across 13 states in the U.S. Situated on the world-famous Venice Beach Boardwalk, the 119-room hotel has been family-owned for over 50 years and long welcomed locals, out-of-towners, and Southern California day-trippers to High Rooftop Lounge overlooking Venice’s...
TPG Hotels & Resorts Reopens Renaissance Boca Raton Following Renovation
TPG Hotels & Resorts | November 20, 2023
November 20, 2023 (Providence, RI) — TPG Hotels & Resorts, one of the nation’s premier hospitality management firms, announced today the transformational renovation of the Renaissance Boca Raton hotel, located in Boca Raton, Florida. The 4-star property encompasses 15,000 square feet of conference and meeting spaces and began its full exterior and interior property renovation last November. “We’ve taken a whole new approach with the design direction of this property to reflect the renaissance that we see happening in the neighborhood,” said Ben Perelmuter, President, TPG Hotels & Resorts. “The property is in the heart o...
