The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Courtyard by Marriott Bangkok Completes Extensive Renovation
Marriott | November 15, 2023
Courtyard by Marriott Bangkok, the inviting upscale hotel which is conveniently, yet peacefully, located in the heart of the city’s central business and shopping district, has revealed the results of an extensive renovation project with a new natural design vernacular for its contemporary rooms and suites, an upgrade for its public areas, and a new sky-high space for meetings, events and social gatherings, to create inspiring and energizing experiences for every guest. All 314 rooms and two suites at Courtyard by Marriott Bangkok have been refreshed under the “Touch of Nature” theme, which will help travelers to move forwa...
European Business Travel Spending Is Forecast to Reach $450 Billion USD by 2027
GBTA | November 15, 2023
Expected spending on business travel across Europe continues to steadily increase due to pent-up demand, hybrid work environments, the return of travel and meetings and more stable economic conditions, according to GBTA Business Travel Index™ Outlook regional analysis After a slower regional rebound over the last few years, business travel spending in Europe is expected to surpass its pre-pandemic spending level of $391.9 billion USD in 2025, when spending is forecast to reach $414.9 billion. This is later than the forecast for global business travel recovery, which is expected to reach $1.5 trillion in 2024 − and grow to nearly $1.8 t...
Pebblebrook Hotel Trust Completes Sale of Hotel Zoe Fisherman’s Wharf
Pebblebrook Hotel Trust | November 15, 2023
BETHESDA, Md.--Pebblebrook Hotel Trust (NYSE: PEB) (the “Company”) announced today that on November 14, 2023, it closed on the sale of the 221-room Hotel Zoe Fisherman’s Wharf in San Francisco, California for $68.5 million to a third party. For the trailing twelve months ended September 30, 2023, the hotel’s net loss was ($1.2) million, its net operating income was $2.2 million, and its earnings before interest, taxes, depreciation and amortization (“EBITDA”) was $2.7 million. The $68.5 million sales price reflects a 25.0x EBITDA multiple and a 3.2% net operating income capitalization rate (assuming a capital reserve of 4.0% of...
Ten Ideas to Add Memorable Details to Your Hotel
Adam and Larry Mogelonsky | November 15, 2023
By Adam and Larry Mogelonsky “It's attention to detail that makes the difference between average and stunning.” (Francis Attenbury, 1663-1732) To put this into an adage that we prefer and have used, “The story is in the specificity.” As a thought, how many times have you stayed at a hotel where the interior of the guestroom offers no distinctive finishes so much so that you could wake up and not know what brand or city you are in? While this may be fine for the economy and midscale hotels-in-beds operations, if you want to chart a course for above-market ADR increases, your hotel needs an identity. Some of this comes through ...
54% Of Americans Say They Plan to Travel More Compared to Last Year; 70% Are Adjusting Their Plans Due to Economic Pressures
Vacation Renter | November 15, 2023
New data from VacationRenter breaks down the top trends and destinations for holiday and winter travel November 15, 2023--SAN FRANCISCO--VacationRenter, a meta-search travel platform, has released new data showcasing the hottest travel trends and destinations for the 2023 holiday and extended winter season. Holiday travel will look different this year, but all signs point to a busy upcoming winter season, with 54% of Americans planning to travel more than last year. “Holiday travel continues to be a priority for most Americans this season despite economic pressures. As we look ahead to 2024, I think it’s a strong indicator for...
Cambria Hotels Grows Texas Portfolio With Cambria Hotel Waco University Riverfront Opening
Cambria Hotels | November 15, 2023
Newest property marks upscale brand's ninth location in Texas, adding to lineup of properties throughout Southwest NORTH BETHESDA, Md. Nov. 15, 2023 -- Choice Hotels International, Inc. (NYSE: CHH) continues the rapid expansion of its contemporary upscale brand Cambria Hotels throughout the Southwest and in locations with strong business and leisure demand with the opening of the Cambria Hotel Waco University Riverfront. The four-story, 130-room property is the ninth Cambria Hotel to open in the Lone Star State, joining Austin Downtown, Austin Uptown, Austin Airport, Houston Downtown, McAllen, Plano, Richardson and Southlake. C...
2024 Hotel Group, Events, and Meetings Trends & Stats That Every Hotelier Should Know
Mike Pavicich | November 15, 2023
By Mike Pavicich | Director, Global Sales | SalesAndCatering.com As the calendar pages turn, we bid farewell to 2023, a year that saw our steady stride back to normalcy within the hospitality sector. But as we look to 2024, we're not just walking; we're poised to leap into an era marked by the potential for unparalleled growth. The once turbulent waters of the hospitality industry have calmed, and now it's time for hotel brands to chart a course for uncharted territories of opportunity. The spotlight shines on the group sales and meetings sector, which is anticipated to accelerate in the coming year. In the world of hospitality, group...
The Westin Cape Coral Resort at Marina Village Appoints Jennifer Trapani as Director of Sales and Marketing
The Westin Cape Coral Resort at Marina Village | November 15, 2023
Cape Coral, FL – November 15, 2023 – The Westin Cape Coral Resort at Marina Village is pleased to announce the appointment of Jennifer Trapani as Director of Sales and Marketing. An experienced hospitality industry leader, recognized for her work across Marriott International for nearly three decades, Jennifer will oversee all sales and marketing initiatives for the waterfront resort. Additionally, Jennifer will be responsible for identifying innovative business-generating strategies, implementing targeted sales techniques to broaden guest outreach, and optimizing revenue growth. “Jennifer’s expertise in sales and marketing, parti...
David Bodette Appointed Managing Director at The Preserve Sporting Club & Residences
Preserve Sporting Club & Residences | November 15, 2023
RICHMOND, RI (Sept. 5, 2023) - The Preserve Sporting Club & Residences is excited to announce the appointment of its new managing director, luxury lifestyle resort veteran, David Bodette. The Preserve is proud to welcome Bodette as he steps into this prominent position at New England's premier sporting club and esteemed sanctuary. Bodette will help to lead The Preserves' community of professionals in their mission to enrich the master-planned community for guests’ members and owners. As managing director, Bodette will oversee daily operations of the 52 rooms + suites at Hilltop Lodge as well as the property's portfolio of residence...
Amit Raman Takes the Helm as Hotel Manager at Radisson Blu, Pune Hinjawadi
Radisson Blu Pune Hinjawadi | November 15, 2023
Pune, November, 2023 – Radisson Blu, Hinjawadi is delighted to announce the appointment of Mr. Amit Raman as the Hotel Manager with a distinguished career spanning over 19+ years in the hotel and client service industry. Mr. Raman brings a wealth of expertise and leadership to this newly opened 5-star property. As a Hotel Management Graduate, Amit Raman has consistently demonstrated his proficiency in developing operational procedures, service standards, and policies, leading to cost-effective measures and enhanced guest experiences. His strategic vision, exceptional communication skills, and remarkable problem-solving abilities have ma...
Innisfree Hotels Acquires 94-Room Hampton Inn & Suites St. Augustine-Vilano Beach
Innisfree Hotels | November 15, 2023
The Hilton-branded property, Innisfree’s first in this historic part of Florida, is a seamless fit for the hotel operator’s beachfront and beach-oriented portfolio. GULF BREEZE, Fla.— Innisfree Hotels (innisfreehotels.com), a best-in-class operator of beachfront hotels and resorts in the Southeastern United States, has completed the acquisition of the Hampton Inn & Suites by Hilton in St. Augustine-Vilano Beach, Fla. The 94-room property, originally built in 2001 as a high-end condo, is Innisfree’s first hotel in the St. Augustine area. “The Hampton Inn & Suites St. Augustine-Vilano Beach fits perfectly into our beac...
Zachry Hospitality Breaks Ground on The Monarch San Antonio
ZACHRY HOSPITALITY | November 15, 2023
The boutique hotel will be a Curio Collection by Hilton The hotel is projected to open in early 2026 SAN ANTONIO, TX (November 15, 2023) - Zachry Hospitality is pleased to announce it officially broke ground on the highly anticipated Curio Collection by Hilton hotel in downtown San Antonio. The new 200-room, 17-story boutique hotel located at Hemisfair has officially been named The Monarch San Antonio. The Monarch is set to open in early 2026. Named for the Monarch butterfly that migrates through the San Antonio region each winter, the hotel is designed to be a convergence point for visitors and locals alike, drawing people together th...
U.S. Travel Hires Ishma Haider as Vice President, Group Travel
U.S. Travel Association | November 15, 2023
WASHINGTON (November 14, 2023)—The U.S. Travel Association announced today the addition of Ishma Haider as Vice President, Group Travel, a new position that will bolster the association’s work to increase group/meetings travel to and within the United States. “Investing in group travel and strengthening our role in this critical segment of the travel economy is central to U.S. Travel’s future focus, and we welcome Ishma to the team to lead this effort,” said Geoff Freeman, President and CEO of the U.S. Travel Association. “Her accomplishments in convention marketing and her deep understanding and passion for the meetings segmen...
International Travel to the U.S. Increased 23.5% in August 2023 Compared to August 2022
NTTO | November 15, 2023
In August 2023, International Visitor Arrivals to the United States Totaled 6,990,896, an Increase of 23.5% Compared to August 2022 U.S. Citizen Outbound Travel Departures from the United States Totaled 8,871,121 in August 2023, an Increase of 17.2% Compared to August 2022 Data recently released by the National Travel and Tourism Office (NTTO) show that in August 2023: International Arrivals to the United States Total non-U.S. resident international visitor volume to the United States of 6,990,896, increased 23.5% compared to August 2022 and reached 86% of the pre-COVID total visitor volume reported for August 2019, up from the p...
Boston/Cambridge Lodging Market – Outlook Is for Positive Growth for 2024
Rachel J. Roginsky | November 15, 2023
By Rachel Roginsky After spending the last 32 years tracking and analyzing the Boston/Cambridge (“the City”) lodging market, Pinnacle Advisory Group (“Pinnacle”) is quite comfortable forecasting top line (occupancy and ADR) revenue for the City. But projecting the future with precision can be complicated. Here’s our perspective on the City’s lodging market for 2024: • Convention and Group Demand – This segment of demand comprises approximately 23% of total demand in the City. According to Signature Boston, the Boston Convention and Exhibition Center will generate approximately 500,000 room nights in 2024, which will be a...
IDeaS Releases 2024 Hotel Technology Predictions
IDeaS | November 15, 2023
Gathering insight from industry leaders around the world, IDeaS prognosticates on what may be in store for 2024 MINNEAPOLIS—Nov. 15, 2023 — IDeaS, a SAS, company, the world’s leading provider of hotel revenue management software and services, released Future Forecast: Six Hotel Technology Predictions for 2024. Gathering information from some of the top minds in the industry, IDeaS releases six bold hotel technology predictions that it believes will shape the year to come. Key predictions include: • The continued breakdown of hospitality data silos: The hospitality industry collects an incredible amount of valuable guest data, b...
Record-High Counts in China’s Hotel Construction Pipeline; Upscale and Upper Midscale Chain Scales Also Reach Peak Totals in Q3
Lodging Econometrics (LE) | November 14, 2023
November 14, 2023 – PORTSMOUTH, NH – In the Q3 2023 China Construction Pipeline Trend Report by Lodging Econometrics (LE), at the end of the quarter, China’s total construction pipeline reached a record high of 3,720 projects with 686,017 rooms, up 3% by projects and unchanged by rooms year-over-year (YOY). The record-high projects in the total pipeline can be attributed to the number of upscale and upper midscale chain scale projects, which both hit project and room count peaks this quarter. The upscale chain scale ended Q3 with a total of 850 projects/198,277 rooms, and the upper midscale chain scale has 1,222 projects/194,515 rooms....
Why Rate Parity Still Has To Be “The Law of the Land” in Hospitality?
Max Starkov | November 14, 2023
By Max Starkov There was a recent discussion on LinkedIn about the need for maintaining rate parity in hospitality and its implications. Just to clarify for the non-revenue management folks here, Rate Parity traditionally means maintaining the same publicly available rate for the same room/same stay across all public distribution channels i.e. channels available to any member of the public that is not a loyalty member or member of some guest appreciation or reward program. Rate Parity is not a new online policy specifically designed for the OTAs. It existed long before the “commercial internet" came into being and there was only ...
The Role of Profitability Data in a Comprehensive Hotel Benchmarking Experience
STR | November 14, 2023
Hotel owners and operators are best positioned for success when they measure their business from every angle. That is why no benchmarking experience can be considered comprehensive without frequent insight into the bottom line. Those hoteliers who benchmark with STR find the data sets and analytics needed to cover the full hotel lifecycle, with monthly profitability features providing vital intelligence for building and executing investment and operational strategies. The end result? Improved operational efficiency and maximum hotel profitability. The metrics Derived from nearly 150 data points across P&L statements, key metrics ar...
Riyadh Hotel ADR and RevPAR Reached Record Highs in October
CoStar Group | November 14, 2023
WASHINGTON – 14 November 2023– Riyadh’s hotel industry reported its highest average daily rate (ADR) and revenue per available room (RevPAR) level on record, according to October 2023 preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. October 2023 (year-over-year % change): Occupancy: 77.5% (+8.0%) Average daily rate (ADR): SAR1,055.28 (+38.3%) Revenue per available room (RevPAR): SAR818.05 (+49.3%) Riyadh’s hotel performance was helped by the World Combat Games, held 20-30 October and the Future Investment Initiative...
Madrid Hotels Post Highest ADR and RevPAR on Record in October
CoStar Group | November 14, 2023
WASHINGTON – 14 November 2023 – Madrid’s hotel average daily rate (ADR) and revenue per available room (RevPAR) reached the highest monthly levels on record, according to October 2023 preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. October 2023 (year-over-year % change): Occupancy: 81.9% (+2.0%) Average daily rate (ADR): EUR204.35 (+23.1%) Revenue per available room (RevPAR): EUR167.26 (+25.6%) The market’s occupancy level was the highest for any month since October 2019. According to the daily data, Madrid saw...
Aimbridge Hospitality’s CEO Michael J. Deitemeyer To Step Down
Aimbridge Hospitality | November 14, 2023
CEO Michael J. Deitemeyer to step down at end of year; Executive Committee formed to lead search for a permanent replacement Stephen Joyce and Bernardo Hees appointed Board Members, bring additional global hospitality and growth experience to Company CFO Thomas Song to depart Aimbridge for an external opportunity on Nov. 30 Aimbridge Hospitality, a leading, global hospitality management company and the world’s largest third-party hotel operator, today announced the transition plan for Michael J. Deitemeyer, who is stepping down as Chief Executive Officer, effective December 31, 2023. An Executive Committee of the Board, helmed...
Hard Rock International and Steinhauer Properties to Develop First Full-Service Hotel Built in Long Beach in 30 Years
Hard Rock | November 14, 2023
LONG BEACH, Calif., Nov. 14, 2023 -- Today, Hard Rock International in partnership with Steinhauer Properties announced development plans to open the Hard Rock Hotel Long Beach, the first new-build full-service hotel built in Long Beach, California in 30 years and the first new Hard Rock Hotel property in Southern California in almost a decade. Set to begin construction in Summer 2024 with plans to open in Spring 2027, this upscale property will be a unique entertainment destination set in the heart of downtown Long Beach, adjacent to the convention center. "We're grateful to Mayor Rex Richardson, the City Council and our partners f...
Four Seasons Reveals Plan for Second Luxury Hotel in Hangzhou, China
Four Seasons | November 14, 2023
The bustling downtown core will soon welcome a Four Seasons hotel as part of the highly anticipated Hangzhou Centre mixed-use development project TORONTO, Nov. 14, 2023 -- In partnership with Greentown China Holdings Limited, China Resources Land Limited and Hangzhou Metro Development Company Limited, luxury hospitality company Four Seasons will open its second Hotel in Hangzhou, China in 2024. At the heart of the city's newest mixed-use development project, Hangzhou Centre Towers, Four Seasons Hotel Hangzhou at Hangzhou Centre will offer a luxury hospitality experience inspired by the timeless elegance of the city's natural landscap...
