The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Future of Business Travel To Be Shaped by Demographic Shifts and Global Volatility by 2040
The Global Business Travel Association | October 8, 2024
CWT and GBTA release special supplement report titled “2040: Baseline, Boom, or Bust” offering a comprehensive analysis of factors that will shape corporate travel strategies and business travel’s future The business travel industry is on the cusp of a major transformation, driven by a convergence of technological advancements, evolving sustainability requirements, and shifting demographic trends. To commemorate the recently released 10th edition of their Global Business Travel Forecast report, CWT and the Global Business Travel Association (GBTA) have produced a special supplement titled 2040: Baseline, Boom, or Bust...
Park Hyatt Brand Debuts in the UK With the Opening of Park Hyatt London River Thames
Park Hyatt | October 8, 2024
CHICAGO (October 8, 2024) – Hyatt Hotels Corporation (NYSE: H) today announced the opening of Park Hyatt London River Thames, marking the debut of the Park Hyatt brand in the United Kingdom. Located in an exclusive riverside location in the fast-transforming South West London district of Nine Elms, the property boasts unparalleled views of London’s skyline, combining residential charm with sophistication in complete harmony. Park Hyatt London River Thames will offer 203 guestrooms, in a prime location that allows guests to fulfill their diverse desires for culture, exploration and creativity. Just a short walk from Battersea Power S...
HFTP India Chapter to Host the Inaugural CIO Summit in Goa
HFTP India Chapter | October 8, 2024
The Hospitality Financial and Technology Professionals (HFTP) India Chapter is excited to announce its inaugural CIO Summit, scheduled for October 14-16, 2024, at the luxurious Taj Cidade Heritage, Goa. This landmark event will bring together industry leaders, technology innovators, and hospitality executives to delve into the rapidly evolving technological landscape within the hospitality sector. The HFTP India Chapter CIO Summit is designed to tackle the current challenges and opportunities faced by CIOs and technology leaders, while promoting best practices for integrating innovative technology solutions in hospitality enterprises. Attend...
Bruno Belletti Named General Manager of Hotel la Compañía in Casco Antiguo, Panama
Hotel La Compañía | October 8, 2024
CASCO ANTIGUO, Panama – (October 2024) – Hotel La Compañía is pleased to announce the appointment of Bruno Belletti to the role of General Manager. Belletti brings two decades of international hospitality experience to this iconic landmark as well as a passion for creating exceptional guest experiences in Panama. In his role as General Manager, Belletti will oversee all aspects of the hotel's operations, ensuring the highest standards of service and guest satisfaction. He will also lead the hotel’s dedicated team, focusing on both day-to-day management and long-term growth. Belletti is committed to preserving the hotel’s unique ...
Remington Hospitality Selected to Manage the Kimpton Mas Olas Resort and Spa
Remington Hospitality | October 8, 2024
Dallas, TX — October 8, 2024 — Remington Hospitality, a premier hotel management company, announces its new role managing the luxurious Kimpton Mas Olas Resort and Spa, set on Baja's most beautiful stretch of Pacific coastline in Mexico. This partnership underscores Remington’s commitment to delivering personalized, authentic, and memorable guest experiences at every turn, further solidifying its position as a leader in luxury hospitality in the vibrant Caribbean and Latin American (CALA) region. “This property represents an exciting opportunity for Remington as we continue to expand our presence in the CALA region,” said Sloan D...
Commonwealth Hotels and Corporex Complete $2.5 Million Renovation of Holiday Inn Express & Suites Cincinnati Riverfront in Covington, Kentucky
Commonwealth Hotels | October 8, 2024
COVINGTON, Ky., Oct. 8, 2024 -- Corporex and Commonwealth Hotels, a Covington, Kentucky-based hotel management company, are excited to announce the completion of a $2.5 million renovation of the Holiday Inn Express & Suites Cincinnati Riverfront, located in the heart of Covington, Kentucky. The hotel marked this milestone with a grand reopening celebration, including a ribbon-cutting ceremony attended by key community leaders, local officials, and business partners. The extensive renovation has breathed new life into the property, with upgrades to all soft goods, including new carpet, mattresses, and window treatments, as wel...
Tribute Portfolio Debuts in Korea With the Opening of The Link Seoul in Sindorim
Marriott International Inc. | October 8, 2024
Tribute Portfolio, part of Marriott Bonvoy’s global portfolio of over 30 extraordinary hotel brands, today announced the opening of The Link Seoul, a Tribute Portfolio Hotel in the dynamic district of Sindorim in Seoul. True to the Tribute Portfolio DNA of captivating design, the arrival experience at The Link Seoul starts with its striking reception lobby, which incorporates sleek modern Scandinavian design, fashion, art, and traditional Korean elements, elevating the hotel check-in experience. The design of The Link Seoul reflects connections between travelers and the local community, as well as respect for the area’s history as a ...
Accor Opens ibis Tbilisi Airport Near Georgia’s Tbilisi International Airport
ibis | October 8, 2024
Tbilisi, Georgia, 8 October 2024 – ibis, the pioneer of accessible high-quality and affordable accommodation, is delighted to announce the opening of ibis Tbilisi Airport, the first international hotel located in the immediate vicinity of Tbilisi International Airport. The 72-room newly built hotel is located only a five-minute walk away from Georgia’s largest airport, making it the ideal stay for travellers, transit passengers, and flight crews visiting the capital. All around the world, ibis is renowned for its modern design, openness, and warm hospitality. Having marked its 50th anniversary this year, ibis was the first hotel bran...
Protea Hotels by Marriott Expands Footprint in Africa With New Openings in Nigeria and Zambia
Protea Hotels by Marriott | October 8, 2024
CAPE TOWN, South Africa, October 8, 2024 -- Protea Hotels by Marriott (www.Marriott.com), part of Marriott Bonvoy’s global portfolio of over 30 brands, today announced the opening of two new hotels in Africa: Protea by Marriott Delta in Nigeria and Protea by Marriott Lusaka International Airport in Zambia. These new additions highlight Protea Hotels by Marriott's ongoing expansion on the continent, offering both business and leisure travellers contemporary comfort coupled with authentic local charm. “We are excited to expand our footprint in Africa with the opening of these two exceptional properties,” said Sandra Schulze-Potgieter, Vi...
Zleep Hotels in Denmark Signs Agreement With Marriott International to Rebrand Its Properties to Four Points by Sheraton
Core Hospitality | October 8, 2024
Zleep Hotels, the Danish design hotel brand, is set to rebrand to Four Points Flex by Sheraton. October 8, 2024 - After founding and developing the Zleep Hotels brand, CEO Peter Haaber has entered an agreement with Marriott International through his hotel management company, Core Hospitality, to rebrand its 14 Zleep Hotels properties in Denmark to the Four Points Flex by Sheraton brand. The majority of the hotels are expected to be fully rebranded in December of this year, with the rest following in early 2025. Four Points Flex by Sheraton offers value-conscious consumers a hotel experience in convenient locations, with principles of reli...
Caliber Hospitality Trust Expands Roll-Up With Seven New Hotels From Satori Collective
Caliber | October 8, 2024
Satori assets will increase Caliber’s FV AUM by 15.52% to $890 million Upon closing of all contributed properties to date, the Trust’s portfolio will expand to 22 hotels, and the portfolio valuation will increase to $530 million October 08, 2024, Scottsdale, Ariz.-- Caliber a real estate investor, developer, and manager, today announced that it has reached a definitive agreement with Satori Collective (“Satori”) in which Satori will contribute seven hotel properties to Caliber subsidiary Caliber Hospitality Trust (“CHT”), an externally advised private hospitality corporation. The transaction is expected to ...
IHG Hotels & Resorts and Daiwa House Group Break Ground on Orlando EVEN Hotels and Staybridge Suites Property in Florida
IHG Hotels & Resorts | October 8, 2024
ATLANTA (Oct. 8, 2024) – IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, broke ground on a new dual-branded EVEN Hotels and Staybridge Suites property in Orlando, Fla. in collaboration with owner Daiwa House Group. Scheduled to open in 2026, EVEN Hotel and Staybridge Suites Orlando Universal Blvd. will occupy a prominent position near the forthcoming Universal Epic Universe theme park and Orange County Convention Center, and welcome business and leisure guests visiting one of the most highly traveled U.S. cities. With a combined 288 guest rooms, the hotel will align the familiar hallmarks of each bran...
Marriott International Announces Expansion of the City Express by Marriott Brand Into the United States & Canada
Marriott International, Inc. | October 8, 2024
Today, Marriott International, Inc. (Nasdaq: MAR, “Marriott”) announced the expansion of the City Express by Marriott brand into the United States & Canada, marking the company’s entry into the affordable midscale transient segment in the region. Previously referred to as Project Mid-T by Marriott, this brand expansion is part of the company’s continued focus on strengthening its presence in the affordable midscale segment and offering regionally relevant lodging options for every trip purpose and every price point. “Since entering the affordable midscale space with the acquisition of City Express in the Ca...
Travelers’ Biometric Embrace
Ryan Propis | October 8, 2024
In less than two years, the United States, along with Canada and Mexico, will host the 2026 FIFA World Cup—the largest in history. This event kicks off a decade of global sporting events—from soccer, to F1 racing, to rugby, and two Olympics—that will be hosted in this country, ultimately resulting in high levels of attention and large volumes of international travelers. All coming on top of a growing travel sector that has proven resilient after the challenges of Covid-19 and has helped drive a remarkable economic recovery. These events will simultaneously increase international visitors by millions and spur domestic travel dema...
Famed Park Lane New York Empowers Guests With Luxury and Convenience Through Deployment of InnSpire’s Full-Featured Mobile App and Integrated Servic
InnSpire | October 8, 2024
Iconic New York City property partners with leading hotel technology provider to enhance guest convenience and service through a comprehensive digital guest journey. Stockholm & Washington, D.C. – October 8, 2024 – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has partnered with Park Lane New York; a historic hotel located along Central Park South in Manhattan to provide a comprehensive suite of technology solutions designed to maximize and streamline the guest experience. The property, o...
Ultimate All-In-One Solution: Maestro PMS + Silverware POS to Display Synched Solutions at Independent Hotel Show
Maestro | October 8, 2024
Operating as a single platform, the sister companies will spotlight a unique level of integration (plus embedded payments) that goes beyond a simple interface and unifies the guest journey across operations; The symbiotic technology will be on display Oct. 15-16 in Stand #1530 at Olympia London Markham, Ontario, October 8, 2024 — Next week Maestro PMS and Silverware POS will showcase unique industry integration that unifies the guest booking experience and stay journey across all operations. At the Independent Hotel Show London, to be held October 15-16 at Olympia London, a sophisticated All-In-One solution that synchronizes both systems o...
HFTP Donates $25,000 to American Red Cross for Hurricane Relief Efforts
HFTP | October 7, 2024
Hospitality Financial and Technology Professionals (HFTP®) announced today a donation of $25,000 to the American Red Cross in support of the relief efforts for communities affected by Hurricanes Debby, Helene, and Milton. This contribution is made through HFTP's philanthropic initiative, HFTP Helps, which aims to assist those in need. Hurricanes Debby and Helene have caused significant devastation across the U.S. Southeast, impacting numerous lives and livelihoods. And approaching is Hurricane Milton, which is expected to make landfall this week on Florida’s Gulf Coast. In response to the urgent need for assistance, HFTP is committed...
The Pennyweight Hotel Boston, Curio Collection by Hilton Opens
Curio Collection by Hilton | October 7, 2024
BOSTON (October 7, 2024) - The Pennyweight Hotel Boston, Curio Collection by Hilton, officially opened its doors to guests on October 1st. The Pennyweight brings a new lifestyle-driven hospitality experience just steps away from TD Garden, the North End and Beacon Hill. Melding a timeless authenticity with a contemporary spirit, the hotel’s 112 stylish guest rooms and suites are complemented with a fresh new food and beverage concept and locally curated art program offering inspired spaces to connect. The Pennyweight is an epicenter of urban discovery at the intersection of Boston’s resilient past and innovative present with clever nod...
Choice Hotels International Unveils Exclusive and Proprietary “Lobby in a Box” to Streamline Extended Stay Hotel Conversions and Elevate t
Choice Hotels International, Inc. | October 7, 2024
NORTH BETHESDA, Md., Oct. 7, 2024 -- Choice Hotels International, Inc., one of the largest hotel franchisors in the world, is expanding its portfolio of innovative solutions for its extended stay hotel conversions with the introduction of Lobby in a Box—a proprietary and exclusive to Choice modular design package that allows hoteliers to transform public spaces such as lobby dining areas into multi-functional, revenue-generating spaces in as little as 120 days for its Suburban Studios and MainStay Suites brands Delivered in a ready-to-assemble crate, Lobby in a Box empowers hotel owners to easily adapt their lobby spaces to meet the ...
Commitment to Knowledge: HFTP Celebrates Robert Mandelbaum’s Impact in Hospitality Research
Hospitality Financial and Technology Professionals | October 7, 2024
Robert Mandelbaum, Research Director at CBRE Hotel Research, has long been a leader and educator in hospitality financial research and a dedicated contributor to HFTP. It is with great honor that HFTP will present Mandelbaum with the 2024 HFTP Paragon Award, recognizing his significant and lasting contributions to both the association and the hospitality industry. Mandelbaum will receive the award during the HFTP 2024 Annual Convention at the Keynote Session on October 23. "It is so special to receive this recognition from the volunteer leaders and professional staff at HFTP,” said Mandelbaum. “I know how much time and effort they ...
Marriott International Secures Legal Victory Against Fraudulent Robocall Operators
Marriott International, Inc. | October 7, 2024
In a significant legal victory, Marriott International, Inc. (Marriott) has successfully concluded a lawsuit in federal court in Virginia against perpetrators responsible for tens of millions of illegal and fraudulent robocalls to consumers, misusing the Marriott name and the names of its portfolio of brands. Marriott initially filed the case as a “John Doe” lawsuit in May 2021, against anonymous bad actors who were exploiting Marriott’s brands for their own commercial gain and violating both state and federal laws. The entities behind these unlawful robocalls persuaded consumers to purchase vacation and timeshare promotions, false...
Navigating Hotel Financing in a World Eager for New Travel Experiences
Shivan Perera | October 7, 2024
Although the coronavirus pandemic is in the rearview mirror, the hotel industry is still rebounding from the financial distress caused by the severely reduced number of travelers during that time. Years later, some positives have emerged for the industry. Lenders are cautiously optimistic about the potential for growth in hotel and hospitality investments. Increased consumer confidence, a rise in domestic travel, and a growing interest in experiential tourism are driving demand for new supply. Spread between cap rates and borrowing costs are narrow, attracting both institutional and non-institutional investors. Even though the gap between bor...
Hyatt Select Service Pipeline in the Americas Grows by More than 25% Over the Past Three Years Including Over 4,000 Pipeline Hyatt Studios Rooms
Hyatt Hotels Corporation | October 7, 2024
CHICAGO-Hyatt Hotels Corporation today announced significant growth in its select service pipeline, with a ~25% increase in the Americas over the past three years. As of June 30, 2024, this segment represents over 50% of Hyatt’s total pipeline in the Americas. Complementing growth in lifestyle, luxury and all-inclusive, Hyatt’s select service portfolio remains a key driver for market expansion and generating awareness and enrollment in World of Hyatt, the industry’s fastest growing loyalty program. Through owner-driven innovation, Hyatt is advancing its select service brands, focusing on operational efficiency and profitability. Ac...
The Ritz-Carlton, Half Moon Bay in California Appoints Maurice Tax as Director of Food & Beverage
The Ritz-Carlton, Half Moon Bay | October 7, 2024
HALF MOON BAY, Calif. (October 7, 2024) - The Ritz-Carlton, Half Moon Bay – the leading Forbes Five-Star oceanfront resort in the San Francisco Bay Area – is pleased to announce the appointment of Maurice Tax as its new Director of Food & Beverage. Maurice brings over 15 years of experience in the luxury hospitality industry, with extensive knowledge in food & beverage. He comes to Half Moon Bay from The Ritz-Carlton, Lake Tahoe, where he served as Director of Food & Beverage. Maurice is well acquainted with The Ritz-Carlton brand, starting his tenure with the company in 2007 at Hotel Arts Barcelona, serving as an assistan...
