The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Renaissance Chicago North Shore Appoints New Leadership Team
Renaissance Chicago North Shore Hotel | October 7, 2024
Chicago, IL – [October 7, 2024] – Bricton Group is excited to announce the appointment of John Howard as General Manager and Michael Solis as Director of Sales and Events at the Renaissance Chicago North Shore Hotel. Both industry veterans bring extensive experience and a commitment to excellence that will further enhance the guest experience at this distinguished Northbrook property. John Howard joins the Renaissance Chicago North Shore with over 25 years of experience in hotel operations. His career highlights include serving as General Manager at three full-service hotels and Director of Food & Beverage at five high-end...
Dreamscape Hospitality to Manage Houston Marriott West Loop by The Galleria
Dreamscape Hospitality | October 7, 2024
HOUSTON, TX – OCTOBER 07, 2024 – Dreamscape Hospitality is proud to announce it will assume management of the Houston Marriott West Loop by The Galleria. Strategically located in one of Houston’s most vibrant and upscale districts, this esteemed property marks a significant expansion of Dreamscape’s growing portfolio of managed hotels. Situated in the heart of Houston, the Houston Marriott West Loop by The Galleria offers a blend of modern amenities and unparalleled convenience. The hotel is just steps away from the renowned Galleria shopping center and provides easy access to the city's business hubs, cultural attractions and e...
Golf Revenue: Above PAR and POR for Hotels
Robert Mandelbaum | October 7, 2024
Throughout the latter part of the 20th century, golf was growing significantly in the United States. Not only was participation soaring, but new golf courses were being built at a record pace. In some years, development activity exceeded 400 new courses. The popularity of golf began to decline around 2000, as the tech bubble recession that began in 2001 slowed the pace of growth during the first few years of the decade. Annual declines in the number of rounds played started in 2006, and participation in the sport weakened further in 2007 and 2008 as the Great Financial Crisis sapped discretionary expenditure funds from the prototypical golfe...
ITA Data Release: July 2024 Total International Travel Volume
The International Trade Administration | October 7, 2024
In July 2024, International Visitor Arrivals to the United States totaled 6,899,661, An increase of 6.8 percent Compared to July 2023 Outbound Travel Departures From the United States by U.S. Citizens Totaled 11,265,662 in July 2024, An Increase of 5.8 percent Compared to July 2023 Data recently released by the National Travel and Tourism Office show that in July 2024, International Arrivals to the United States: Total non-U.S. resident international visitor volume to the United States of 6,899,661 increased 6.8 percent compared to July 2023, representing 89.6 percent of the pre-COVID total visitor volume reported for July 2019. ...
Famous Foods Street Eats in Resorts World Las Vegas Serves Up Modern, Innovative Guest Dining Through the Agilysys InfoGenesis Point-of-Sale Platform
Agilysys | October 7, 2024
October 7, 2024 (ALPHARETTA, Ga.) – Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced that the gourmet market and food hall Famous Foods Street Eats at Resorts World Las Vegas has chosen the Agilysys InfoGenesis Point-of-Sale platform, guest-facing kiosks and related solutions to significantly improve operational efficiency and dining experiences across 16 diverse culinary stalls in its one-of-a-kind 24,000 square-foot dining emporium. This unique dining concept immerses visitors in an interactive “street food” destination featuring critically acclaimed chefs and restaurateurs. S...
Dreamscape Hospitality to Assume Management of the Sheraton Denver West Hotel in Colorado
Dreamscape Hospitality | October 7, 2024
DENVER, CO – OCTOBER 07, 2024 – Dreamscape Hospitality announces it will assume management of the Sheraton Denver West Hotel. Situated at the gateway to the Rocky Mountains, this esteemed property offers a unique blend of urban convenience and mountain serenity to Dreamscape’s growing portfolio of managed hotels. The Sheraton Denver West Hotel features 242 guest rooms and suites and 18,000 square feet of flexible meeting and event space. Guests will enjoy modern amenities including a state-of-the-art fitness center and an indoor heated pool, ensuring a comfortable and productive stay for both business and leisure travelers. Loc...
Renaissance ClubSport in Aliso Viejo, California Reveals Property Upgrades
Renaissance ClubSport | October 7, 2024
(ALISO VIEJO, CA) - October 7, 2024 - Renaissance ClubSport, Aliso Viejo’s premier hotel and fitness resort serving the Aliso Viejo and Laguna Beach area, announces the complete renovation of their 174 rooms. As one of the only premium hotels and fitness resorts in the country, the destination has proved to be a favorite for business, leisure, families, and wellness-minded travelers alike. From the ground up, Renaissance ClubSport completed its latest phase of upgrades to their sprawling property, which includes a 4-star hotel and 100,000 square-foot fitness resort that was fully updated in 2022. Paying homage to the beauty of the Laguna B...
Florida’s Courtyard by Marriott Melbourne West Completes Extensive Renovation
Courtyard by Marriott | October 7, 2024
Melbourne, FL – October 7, 2024 – Marriott International, Inc. today announced the 146-room Courtyard by Marriott Melbourne West has completed renovations to its guest rooms, meeting rooms, public spaces and fitness center. The newly refreshed hotel, located at 2101 West New Haven Avenue is owned by Highgate and managed by Marriott International, Inc. of Bethesda, Maryland. The renovation includes updated guest rooms with tub to shower conversions, updated public areas including all meeting rooms, as well as a refurbished and expanded fitness center with all new equipment. The three-story hotel is nestled amidst the stunning landscape...
IHG Opens Holiday Inn Resort Kathmandu Budhanilkantha in Nepal
Holiday Inn | October 7, 2024
National, 7 October 2024 – The newly opened Holiday Inn Resort Kathmandu Budhanilkantha is the latest addition to IHG Hotels & Resorts’ renowned Holiday Inn brand family and is the first Holiday Inn Resort property in Nepal. Nestled amidst the foothills of the Shivapuri forest, a short drive from Kathmandu city centre, Holiday Inn Resort Kathmandu Budhanilkantha offers guests the perfect balance of natural beauty and urban convenience. The resort’s proximity to Shivapuri National Park invites adventure seekers to explore lush landscapes, enthralling trails, and famous temples. Guests are welcome to relax and unwind in one of ...
Agilysys guestsense.ai Powering Agilysys Spa Wins Top Productivity Technology Award at G2E 2024 and Will Be Featured in “The Lab”
Agilysys | October 4, 2024
-- Gaming and Technology Gold Award 2025 for Best Productivity-Enhancing Technology signals rising importance of revenue management for casino and gaming properties -- -- Senior VP Frank Pitsikalis highlights guestsense.ai revenue management advantages in “New Era Hospitality: Revenue Beyond The Room” in The Lab at G2E 2024 – ALPHARETTA, GA (October 4, 2024) — Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced that guestsense.ai – artificial intelligence (AI) embedded in several Agilysys solutions to improve revenue management, staff productivity, personalized guest ...
Hotel Forecasting: Why It Is Important to Your Business
CoStar Group | October 4, 2024
Hotel forecasting plays a vital role in strategic decision-making, shaping both the short and long-term success of a property or portfolio. By understanding the key components and dynamics of accurate forecasting, hoteliers can implement more effective strategies, optimizing efficiency and maximizing profitability. This article is part of a series on hotel benchmarking data sets and use cases. Reach the other editions here: The hospitality industry’s historical KPIs | The role of profitability data in a comprehensive hotel benchmarking experience | Using business on the books in a complete benchmarking approach ...
The db Group and Hard Rock International Announce Hard Rock Hotel Malta as Part of New Development Project
Hard Rock International | October 4, 2024
ST. GEORGE'S BAY, Malta, Oct. 4, 2024 -- The Malta-based db Group and Hard Rock International yesterday broke ground and laid the foundation stone for the Hard Rock Hotel Malta along with a mixed-use development including Ora Residences with two towers of exclusive apartments and a vast mall. The total investment in the project is €300 million and is set to create hundreds of different jobs. The 5-star Hard Rock Hotel Malta will feature 394 rooms, most with balconies overlooking the Mediterranean, and 25 suites with a private pool. The hotel meticulously preserves and integrates the architecture of the original...
September 2024 Hotel Industry Outlook: Anticipating Accelerated Growth
Anne R. Lloyd-Jones | October 4, 2024
After twelve months of declining occupancy and improving ADR from April 2023 through March 2024, the U.S. lodging market appears to have entered a period of relative stability, with changes in both metrics more subdued than in the recent past. However, as with most averages, these aggregate results comprise notable variations among individual markets and lodging segments. The meeting and group segment continues to increase, supported by both improving convention activity and continued growth in corporate group meetings and events. These trends are particularly beneficial to the luxury and upper-upscale segments of the market, as well as in...
Appetite for Travel? Ramada Seeks Chief Eats Officer to Uncover World’s Greatest Cultural Delights
Ramada by Wyndham | October 4, 2024
PARSIPPANY, N.J., Oct. 4, 2024-- Imagine wandering through the markets of Türkiye, soaking in the serene landscapes of California and exploring the vibrant streets of Panama. Now, imagine experiencing all these destinations on a single, unforgettable, global journey, snapping incredible photos along the way. One lucky adventurer will do just that as the Ramada by Wyndham Chief Eats Officer ("CEO"), embarking on a worldwide adventure. The cherry on top? Get paid $15,000 while doing it. Spanning 75 countries, Ramada—one of the world's most recognized hotel brands— is homebase for travelers looking for unforgettable bucket-list...
Marriott International Secures Legal Victory Against Fraudulent Robocall Operators
Marriott International, Inc. | October 4, 2024
In a significant legal victory, Marriott International, Inc. (Marriott) has successfully concluded a lawsuit in federal court in Virginia against perpetrators responsible for tens of millions of illegal and fraudulent robocalls to consumers, misusing the Marriott name and the names of its portfolio of brands. Marriott initially filed the case as a “John Doe” lawsuit in May 2021, against anonymous bad actors who were exploiting Marriott’s brands for their own commercial gain and violating both state and federal laws. The entities behind these unlawful robocalls persuaded consumers to purchase vacation and timeshare promotions, false...
The Belgrove, Autograph Collection Welcomes Managing Director Kai Fischer Ahead of Hotel Opening
Autograph Collection Hotels | October 4, 2024
WEST PALM BEACH, FLA. (OCTOBER 4, 2024) – On the heels of its opening announcement, The Belgrove, Autograph Collection, a new hotel opening at the end of 2024, is pleased to announce the appointment of Kai Fischer as managing director. The resort welcomes Fischer to the team as it gears up to introduce the idyllic hotel with five culinary concepts, outstanding events and programming throughout the property, a robust spa and wellness offering, expansive pool deck with designated cabana butlers, a lively all-seasons outdoor bar, and access to exclusive, critically acclaimed golfing. The Belgrove's stunning property-wide transformation sit...
Maverick Hotels and Restaurants Adds Renaissance Chicago O’Hare Suites to Portfolio
Maverick Hotels & Restaurants | October 4, 2024
Chicago, Illinois, October 3, 2024 – Maverick Hotels and Restaurants announced today that it continues to grow the company’s expanding presence in the metropolitan Chicago market with the addition of the Renaissance Chicago O’Hare Suites to its portfolio. Maverick founder and CEO Robert Habeeb made the announcement. The Renaissance Chicago O’Hare Suites features 362 spacious suites with separate living areas, room service and luxurious amenities including a fitness center, indoor pool, a 24-hour market-style deli and three food and beverage outlets: The Asado Urban Grill, which features mouthwatering Midwest flavors in all-day di...
Three Waters Resort & Marina, a Tribute Portfolio Resort, Opens as Islamorada, Florida’s Newest Resort
Islamorada Resort Collection | October 4, 2024
Islamorada, Florida, October 4, 2024 – The Islamorada Resort Collection announced today the opening of Three Waters Resort & Marina, a Tribute Portfolio Resort. Joining the Collection’s existing properties, Amara Cay Resort and La Siesta Resort & Villas, the new, upscale resort offers 214 chic, island-inspired guest rooms, nine dining concepts, and a plethora of destination-based experiences that celebrate its location within the “Sport Fishing Capital of the World.” “The newest addition to the Islamorada Resort Collection has quickly become the crown jewel of the Collection,” says Resort Manager Hicham El Ibrik. “From ...
Moxy Celebrates Entry Into Spain With Opening in Barcelona
MOXY HOTELS | October 4, 2024
Moxy Hotels, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, brings its boundary-breaking experience to the Catalonia capital of Spain. The highly anticipated opening of Moxy Barcelona marks Moxy Hotels’ entry into Spain, welcoming fun-hunting guests to the vibrant Sants neighborhood, an ideal base for exploring the bustling city and beyond. “As we celebrate Moxy Hotels’ 10th anniversary this year, we are excited to announce the opening of Moxy Barcelona, a pivotal development in our strategic expansion across Europe,” said Brian Jaymont, Global Brand Leader for Moxy Hotels. "With its cutting-edge archi...
New Boutique Hotel Otis Harbor Springs Taps Kamron Bijeh-Apple as General Manager
Otis Harbor Springs | October 4, 2024
Harbor Springs, MI (October 2024) – Otis Harbor Springs, a reimagined, design-minded historic hotel that opened summer of 2024 in Northern Michigan, proudly announces the appointment of Kamron Bijeh-Apple as General Manager. A key member of the team that guided the renovation (from leading the experiential design and hotel operations to steering the branding and product curation), Bijeh-Apple brings more than 18 years of experience--and a reputation for creating exceptional guest and employee experiences--to his new role at Otis. The 31-key mid-century modern escape is already generating high accolades for its impeccable design, unparal...
New Waterloo Plans January 2025 Opening of Albert Hotel in Fredericksburg, Texas
Albert Hotel | October 4, 2024
FREDERICKSBURG, TEXAS - October 4, 2024 - In the rolling hills of Central Texas, where German heritage meets Texan hospitality, a new cornerstone of luxury is set to open its doors in the charming town of Fredericksburg. New Waterloo, the visionary force behind some of Texas's most iconic hospitality experiences, announces that the Albert Hotel will begin accepting room reservations on October 2, 2024, for its grand opening on January 3, 2025. Nestled at 213 East Austin Street, the Albert Hotel isn't just a place to stay—it's a portal to a world where history whispers through ancient live oak trees, where the aroma of fresh pastries mi...
The Ritz-Carlton, Half Moon Bay Appoints Javier Arrebola as New Executive Chef
The Ritz-Carlton, Half Moon Bay | October 4, 2024
HALF MOON BAY, Calif. (October 4, 2024) - The Ritz-Carlton, Half Moon Bay, the San Francisco Bay Area's premier Forbes Five-Star oceanfront resort, is proud to announce the appointment of Executive Chef Javier Arrebola to its esteemed culinary team. With a decade of international culinary experience and a profound understanding of The Ritz-Carlton brand, Chef Arrebola brings a wealth of expertise to this prestigious role and culinary program. "We are thrilled to welcome Chef Arrebola back to Half Moon Bay," says General Manager Mathieu Riviere. "His remarkable culinary journey and dedication to excellence align seamlessly with our commitment...
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Complimentary Registration Now Open For Doug Kennedy’s Next Hospitality Training Webcast! Sponsored By Travel Outlook and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, October 21, from Noon – 12:45pm EST. REGISTER HERE “Speakers and trainers like me are always looking for new ways to represent intangible concepts,” said KTN President Doug Kennedy, “So I’m excited to share the model we use, a simple tricycle. I think it’s the perfect model to represent the components needed for a guest to have an overall ex...
Cloudbeds Integrates PXier To Enhance Sales, Catering, and Spa Management Capabilities
Cloudbeds | October 4, 2024
San Diego, CA – Cloudbeds, the premier hospitality management software platform, has today announced a preferred partnership with PXier, a leader in sales, catering, and spa management software solutions. The agreement will provide Cloudbeds’ property management system (PMS) users with seamless access to PXier’s advanced suite of tools, allowing for tighter operational control and enhanced guest service capabilities. PXier’s highly specialized sales, catering, and spa management modules will enable Cloudbeds customers to automate and streamline essential hospitality operations such as event management, catering logistics, and sp...
