The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
MGM Resorts’ Joint Venture Signs Implementation Agreement for Integrated Resort in Osaka, Japan
MGM Resorts International | September 28, 2023
Marks Finalization of the Certification Process LAS VEGAS, Sept. 28, 2023 -- MGM Resorts International (NYSE: MGM) ("MGM Resorts" or the "Company") today announced that Osaka IR Corporation, a joint venture with ORIX Corporation ("ORIX") established to develop the Osaka IR Project, signed an agreement with Osaka Prefecture and Osaka City to implement the Specified Integrated Resort Facilities Area Development Plan for Yumeshima, Osaka. MGM and ORIX, together with Osaka IR Corporation, will contribute to the sustainable growth and development of tourism and the economy of Osaka and the Kansai region, as well as Japan through this fir...
Hyatt Place Kuala Lumpur, Bukit Jalil Celebrates Official Opening
Hyatt Place | September 28, 2023
CHICAGO (September 28, 2023) – Hyatt Hotels Corporation (NYSE: H) today announced the opening of Hyatt Place Kuala Lumpur, Bukit Jalil, Malaysia's first Hyatt Place and the first international hotel in Bukit Jalil , marking the continued growth of the Hyatt Place brand’s footprint globally in markets that matter most to guests and World of Hyatt members. The new hotel features the Hyatt Place brand’s intuitive design, casual atmosphere and practical amenities, such as free Wi-Fi and 24-hour food offerings. Because Hyatt’s efforts are grounded in listening and fueled by care, Hyatt Place hotels combine style and 24/7 conveniences...
Pendry Hotels & Resorts Opens Pendry Newport Beach Following Renovation and Rebranding
Pendry Hotels & Resorts | September 28, 2023
ORANGE COUNTY, CALIF. (September 28, 2023) – Pendry Hotels & Resorts today announced the grand opening of Pendry Newport Beach, marking the brand’s eighth property in the collection and third opening in Southern California. Located steps from Fashion Island, one of Orange County’s premier shopping destinations, Pendry Newport Beach features 295 thoughtfully redesigned guestrooms including 114 suites overlooking the Pacific Ocean, Newport Harbor and/or Back Bay. With chic interiors by Studio Munge, Pendry Newport Beach is a sophisticated interpretation of Southern California’s easygoing lifestyle featuring lush, garden-inspired...
Maverick Hotels and Restaurants To Manage Hilton Chicago Northbrook
Maverick Hotels & Restaurants | September 28, 2023
Chicago, Illinois, September 28, 2023 – Maverick Hotels and Restaurants announced today that it continues to grow the company’s expanding portfolio with the addition of another hotel in the metropolitan Chicago market. Maverick founder and CEO Robert Habeeb made the announcement. The 248-room Hilton Chicago Northbrook is situated on the banks of the Des Plaines River, 15 minutes from Chicago O’Hare International Airport. Surrounded by tranquil woods, the hotel features walking and running trails right outside the door as well as an indoor pool, whirlpool, sauna, and fitness center. The hotel also houses a business center and 20,000 ...
Hyatt Regency Pune Promotes Mukund Karpe to Director of Sales and Marketing
Hyatt Regency | September 28, 2023
PUNE, September, 2023 — Hyatt Regency Pune is thrilled to announce the promotion of Mr. Mukund Karpe to the esteemed position of Director of Sales and Marketing. Mr. Mukund's journey within the organization has been remarkable, reflecting his dedication, expertise, and relentless commitment to excellence. Having joined Hyatt Regency Pune in January 2021 as the Associate Director of Sales, Mr. Mukund's ascent within the company has been meteoric. In just one year, he climbed the corporate ladder, showcasing his outstanding capabilities as he took on the role of Director of Sales in November 2022. This extraordinary leap is a testament to ...
Sunridge Hotel Group Opens 146-Suite Residence Inn by Marriott Vail
Sunridge Hotel Group | September 28, 2023
Vail, CO – September 28, 2023 – Sunridge Hotel Group, an award-winning hotel owner and operator based in Mesa, Arizona, today announced the opening of the 146-suite Residence Inn by Marriott Vail. Located at 1783 N. Frontage Road West, the all-suite property is owned by Vail Hospitality Group, LLC and managed by Sunridge Hotel Group. General Manager Jeff Cote leads the management team at the Residence Inn by Marriott Vail for Sunridge Hotel Group. Residence Inn by Marriott Vail is located five minutes from downtown Vail and Lionshead Village, offering numerous shops, restaurants, and bars, as well as an ice-skating rink. The four-story ...
Patrick Lacassagne Joins Viceroy Chicago as General Manager
Viceroy Chicago | September 28, 2023
CHICAGO, September 28, 2023 – Viceroy Hotels & Resorts is pleased to announce the appointment of Patrick Lacassagne as Viceroy Chicago’s new General Manager. In his role, Lacassagne will oversee the overall hotel strategy to maximize guest satisfaction, service standards, colleague satisfaction and financial performance. “Patrick is a born leader, and we feel extremely fortunate to have him join the team at Viceroy Chicago,” said Mike Walsh, Chief Operating Officer for Viceroy Hotels & Resorts. “His track record of success over the course of his hospitality career speaks for itself, and we’re excited for the energy and ...
Commonwealth Hotels Appoints Stacy O’Reilly as Area General Manager of the Hyatt Place Portland-Old Port and the Docent’s Collection
Commonwealth Hotels, LLC | September 27, 2023
COVINGTON, Ky., Sept. 27, 2023 -- Commonwealth Hotels announced today that Stacy O'Reilly has been appointed the area general manager of the Hyatt Place Portland-Old Port and the Docent's Collection. Ms. O'Reilly brings over 20 years of hospitality experience to her new role as area general manager, having previously served as the director of sales and marketing for the Harraseeket Inn in Freeport, Maine. "It is a pivotal time for Commonwealth, and we are excited to welcome Stacy back to the team," said Jennifer Porter, chief operating officer for Commonwealth Hotels. "Her numerous years of experience, leadership, and proven trac...
Levering Cinematic Success With Fairmont The Queen Elizabeth’s Barbie Adventure
Adam and Larry Mogelonosky | September 27, 2023
By Adam and Larry Mogelonsky Fairmont’s ambitious Beyond Limits campaign embodies the essence of this luxury brand’s recognition that accommodations are infinitely more than comfortable beds. The brand-wide campaign epitomizes one of the tenets of the Mille Club, a program we (Hotel Mogel) run designed to inspire any hotelier with lessons from the five-star, thousand-dollar-plus-ADR hotspots around the globe. In short, this timeless tenet is guests want unique experiences. Right in the heart of Montreal, Canada, Fairmont The Queen Elizabeth is already regarded within the brand and within our home country as among the leading hotels ...
Catalysts for Growth – Tech Hubs Are Powering the Indian Hotel Industry’s Growth
Mandeep S Lamba | September 27, 2023
By Mandeep Lamba, Dipti Mohan, Dhwani Gupta The Indian technology industry, valued at a staggering USD 245 billion as of FY23, is a formidable pillar supporting the country’s GDP and overall economic growth. With continuous innovation driving its growth, this industry is poised to reach USD 500 billion by 2030. As one of the primary beneficiaries of the tech industry's influence, the hospitality sector is bound to experience the positive ripple effects of this growth. Tech hubs have globally been a catalyst for the hospitality sector’s expansion, attracting tech professionals, entrepreneurs, and business travelers in droves, which...
Nobu Hotel at Caesars Atlantic City Set for January 2024 Opening
Caesars Entertainment Atlantic City | September 27, 2023
ATLANTIC CITY, NJ (Sept. 27, 2023) – Caesars Entertainment, Inc. and Nobu Hospitality – the rapidly expanding global lifestyle brand – announced that Nobu Hotel Caesars Atlantic City will begin accepting reservations today, with first bookings available Jan. 2, 2024. Nobu Hotel Atlantic City will complement the existing Nobu restaurant, which opened in October 2022. These two projects are integral components of Caesars Atlantic City’s $240 million resort transformation, which additionally features a stunning new arrival experience, hotel lobby, and The Pool at Caesars, a rooftop pool above the world-famous Boardwalk, with gor...
Omni Scottsdale Resort & Spa at Montelucia Unveils Multimillion-Dollar Renovation
Omni Scottsdale Resort & Spa at Montelucia | September 27, 2023
SCOTTSDALE, AZ (September 27, 2023) – Omni Scottsdale Resort & Spa at Montelucia is excited to announce the completion of its multimillion-dollar renovation, bringing a fresh and luxurious experience to its guests. The resort, nestled in picturesque Paradise Valley, Arizona, now boasts newly redesigned guest rooms and meeting spaces that blend Spanish-inspired elegance with the tranquility of the desert. The extensive renovation project, which began in June 2023, has transformed the resort's 293 guest rooms and 38 luxury suites into havens of refined beauty. From cozy sofas adorned with cactus silk pillows to Spanish-inspired desk ...
Marriott Continues Midscale Growth With Launch of Four Points Express by Sheraton Brand
marriott international | September 27, 2023
Marriott International, Inc. (Nasdaq: MAR) today announced the launch of Four Points Express by Sheraton, designed for the midscale segment. This new brand is a response to growing consumer demand for reliable yet affordable accommodation in Europe, the Middle East and Africa. Consistent with the company’s approach to meeting the needs of guests with regionally relevant lodging products for every stay purpose, the announcement follows the company’s recent move into the affordable midscale space with City Express by Marriott in the Caribbean and Latin America and the announcement of its plans for StudioRes in the U.S. & Canada. Four ...
Bunkhouse Unveils Plans for Hotel Daphne in Houston, Texas
Bunkhouse | September 27, 2023
Houston, TX (September 27, 2023) – Bunkhouse, the Austin-based hospitality company known for its commitment to design, music, and authentic community-driven experiences, is unveiling today plans for its latest boutique, Hotel Daphne, scheduled to welcome guests in early 2025. This addition marks Bunkhouse's second hotel project in Houston, following the highly anticipated opening of Hotel Saint Augustine in Montrose’s Museum District in the fall of 2024. Centrally located at 347 West 20th Street, Hotel Daphne will be nestled within the historic Houston Heights neighborhood near the bustling 19th Street shopping district, known for its lo...
Shashi Hotel Mountain View Promotes Justin Rodriguez to General Manager
Shashi Hotel Mountain View | September 27, 2023
MOUNTAIN VIEW, CALIFORNIA (September 27, 2023) – Shashi Hotel Mountain View, a modern lifestyle hotel located in the heart of Silicon Valley, is pleased to announce the appointment of Justin Rodriguez as General Manager. A native of the Bay Area, Justin has remained an asset to the Shashi Group team since July 2019, where he previously held the role of Director of Food and Beverage, managing all dining outlets of the hospitality group. In this new role, Justin will oversee the property’s day-to-day operations, sales, and marketing and will continue to ensure that Shashi Hotel’s top-notch guest experience prevails. “We are thrilled ...
Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel Opens in California
HOTEL DENA | September 27, 2023
PASADENA, CA – September 26, 2023 – Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel has officially opened its doors. The 311-room hotel is designed for those with an imaginative spirit, featuring touchpoints of art, dance, music, and culture. The hotel is ideally located in the heart of downtown Pasadena’s creative scene, just steps from iconic institutions like the Pasadena Civic Auditorium, Pasadena Convention Center, and Old Town Pasadena, and it is only 20 minutes from the Hollywood Burbank Airport. Hotel Dena is part of the Tribute Portfolio – part of Marriott Bonvoy’s global portfolio of 31 extraordinary hotel...
PolyU School of Hotel and Tourism Management Partners With World Travel and Tourism Council To Define the Future of Global Retail Tourism
PolyU’s School of Hotel and Tourism Management | September 27, 2023
The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University has joined hands with the World Travel and Tourism Council (WTTC) to support the sustainable development of global tourism. Undertaken collaboratively by teams from the SHTM’s Hospitality and Tourism Research Centre and the Council, the WTTC–SHTM Global Retail Tourism project offers critical data-driven insights into the key trends, challenges and opportunities shaping retail tourism in the post-pandemic era. Although travellers collectively spend billions of dollars every year on shopping, to date there has been a lack of an accurate estimate ...
FLYR Delivers Fast, Accurate Forecasting for Hospitality
FLYR | September 27, 2023
With new Forecasting for Hospitality, hotels can efficiently create and share monthly segment-level forecasts for every property Los Angeles – September 27, 2023 – FLYR, the pioneer of the Commercial Operating System for travel and transportation, today introduced Forecasting for Hospitality, furthering its investment in the hospitality industry since the acquisition of Pace Revenue (now FLYR for Hospitality). With the new Forecasting for Hospitality features, hotel revenue, finance, and operations teams can create, manage, and share forecasts with greater speed, ease, and accuracy. “On the heels of introducing FLYR for Hospital...
Ditch Your Legacy System: A Case for Making Your Hotel PMS a Strategic, Profit-Generating Asset
Steve Lapekas | September 27, 2023
By Steve Lapekas “You have to spend money to make money” – this advice that most of us will encounter at some point in our lives, especially regarding business. But as any successful business owner can surely tell you, strategically spending money is only half of the equation. In fact, most books or experts that promise to provide an easy-to-follow blueprint to financial success will inevitably start with one critical suggestion: save money and avoid unnecessary spending and debt. Simply put, “you have to save money to make money.” This becomes even more imperative when we focus on industries that historically operate on razor-th...
The Annual Gathering for Boutique Hotel Owners Scheduled to Meet in October
BLLA | September 27, 2023
Charting the Future: Global Boutique Hospitality Industry Convenes to Strategize New Era of Hotel Ownership Los Angeles, CA - September 27, 2023 - The Boutique Lifestyle Lodging Association (BLLA) proudly presents the 12th iteration of the esteemed Boutique Hotel Owners Conference, slated for October 10-11, 2023. This year, the Westlake Village Inn in Los Angeles will play host to a transformative retreat-style experience, captivating attendees from start to finish. The Boutique Hotel Owners Conference, brought to you by the official global association founded in 2009, serves not only as a cornerstone for independent, boutique hotels an...
U.S. Travel to Induct Elliott L. Ferguson, II, Peter Herschend Into Travel Industry’s Hall of Leaders
U.S. Travel Association | September 27, 2023
WASHINGTON — September 27, 2023 — Travel industry leaders Elliott L. Ferguson, II, president and CEO of Destination DC, and Peter F. Herschend, co-founder of Herschend Enterprises, will be honored as the 2023 inductees into the U.S. Travel Association Hall of Leaders, the organization announced Tuesday. "Elliott and Peter each have created a lasting impact across the travel industry while successfully leading organizations that better the communities they serve," said U.S. Travel Association President and CEO Geoff Freeman. "We are proud that both will receive U.S. Travel's highest honor this year in recognition of their invaluable co...
Double Digit Growth in Global Hospitality Industry for Q4, With Europe Leading the Way
AMADEUS | September 27, 2023
2023 global hotel occupancy levels are trending 10% ahead of 2022 with Q4 on-the-books reservations up 11% over last year, according to Amadeus data There is a sense of buoyancy in the global hospitality industry as we head into the fourth quarter of 2023. According to new Demand360® business intelligence data from travel technology leader Amadeus, global hotel occupancy levels up to the end of August 2023 have been an average of 10% ahead of 2022. For the fourth quarter of 2023, worldwide on-the-books occupancy data reveals that reservations are trending 11% ahead of those seen in 2022. In a further boost to hoteliers, global revenue pe...
Knowland Account Alerts Feature Uses Push Intelligence to Provide Hotels With a Competitive Advantage in Account-Based Sales
KNOWLAND | September 27, 2023
Enhanced functionality delivers at-a-glance actionable data directly to sales team inboxes ARLINGTON, Va. — Sept. 27, 2023 — Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, announced Account Alerts, an enhancement to its core platform. The delivery of automated email alerts once a day helps sales teams save time, stay informed, and react early to revenue opportunities. Consolidated email notifications will be pushed to the user anytime recent account activity matches the individual filters set by the user. Today’s analytics platforms focus heavily on pull intellige...
Analyzing MGM and Caesars Cyberattacks: Lessons in Cybersecurity Preparedness
Mark Munger | September 26, 2023
By Mark Munger In the wake of recent cyberattacks targeting industry giants MGM Resorts and Caesars Entertainment, it’s imperative to examine both the commonalities and disparities in these incidents. These high-profile breaches offer valuable insights into the ever-evolving realm of cybersecurity threats within the gaming industry. Furthermore, they underscore the importance of proactive cybersecurity measures and preparedness. General Considerations Before delving into the specifics of these cyberattacks, it’s essential to emphasize the significance of proactive cybersecurity measures. Post-breach recovery efforts are undoubted...
