The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Alila Shanghai Opens, Marking Greater China’s First Urban Alila Resort-Style Hotel
Alila | September 25, 2024
CHICAGO (September 25, 2024) – Hyatt Hotels Corporation (NYSE: H) announced today that Alila Shanghai has opened its doors to welcome guests to a revitalizing urban retreat, alongside vibrant immersion in the lively Jing’an area and the scintillating city beyond. The property overlooks and provides exclusive private access to Zhangyuan, a complex of restored shikumen stone-gate townhouses that have been transformed into luxury retail spaces ready for guests to explore. “Marrying the striking design and artisanal luxury experience that the Alila brand is globally known for, at Alila Shanghai, tranquil moments of retreat are perfectly...
Hall Group Selects Coury Hospitality To Manage Hall Arts Hotel in Dallas’ Arts District
Coury Hospitality | September 25, 2024
In addition to managing HALL Arts Hotel, Coury Hospitality is also overseeing the HALL Park Hotel, an Autograph Collection property owned by HALL Group, which is set to open in Frisco this October DALLAS (September 25, 2024) – HALL Group has selected Coury Hospitality, a leading lifestyle hotel management company, to take over management of HALL Arts Hotel, an award-winning luxury lifestyle hotel in the heart of the Dallas Arts District. The partnership, effective October 22, 2024, brings Coury’s expertise in curating unmatched guest experiences to a property that has become a cultural landmark within the city. Best known for its ...
YOTEL To Open New Hotel in Belfast City Centre
YOTEL | September 25, 2024
London, UK – 25 September 2024 – YOTEL has announced plans to expand its portfolio in the UK and Europe with the opening of YOTEL Belfast. Slated to open in late 2026, the new-build hotel will be situated in the historic Shaftesbury Square in central Belfast, just minutes’ walk from some of the city’s most popular attractions, including Queen’s University and the Botanic Gardens. Rohan Thakkar, Chief Development Officer at YOTEL, comments: “We are delighted to bring YOTEL to Belfast, a city that shares our unwavering passion for innovation and creativity. YOTEL Belfast marks an exciting step forward in our global franchise str...
Peter Ewenson Appointed F&B Director for Fairmont Washington, D.C., Georgetown
Fairmont Washington, D.C., Georgetown | September 25, 2024
WASHINGTON, DC – September 25, 2024 – Peter Ewenson has been appointed director of food & beverage for Fairmont Washington, D.C., Georgetown. Mark Huntley, general manager and regional vice president for the 413-room luxury property, made the announcement. In his new role, Ewenson will lead the strategic development of the food and beverage division including Banquets, Juniper Restaurant, Lobby Lounge, the Courtyard, In-Room Dining and Stewarding. Prior to his new position, he was the assistant director of local catering for Fairmont Le Château Frontenac in Québec City from 2022 after being promoted from director of Bistro SAM...
Tamika Weiss Named Director of Sales & Marketing at Colorado’s Elizabeth Hotel
The Elizabeth Hotel | September 25, 2024
Fort Collins, CO (Sept. 25, 2024) – The Elizabeth Hotel is pleased to announce that Tamika Weiss is now serving at the Director of Sales & Marketing. A member of Marriott’s Autograph Collection, The Elizabeth was recently honored with a MICHELIN Guide One Key award. Weiss joins The Elizabeth from the Embassy Suites Loveland by Hilton Conference Center. Her other previous hospitality experience includes serving as a Conference Services Manager at the Beaver Run Resort & Conference Center in Breckenridge as well as General Manager of several Colorado restaurants, including Mi Casa Mexican Restaurant & Cantina, the Rio...
Hotel Emma at Pearl Welcomes New Executive Chef Geronimo Lopez
Hotel Emma at Pearl | September 25, 2024
September 25, 2024 (San Antonio, TX) - Hotel Emma at Pearl is excited to announce the appointment of Chef Geronimo Lopez as its new Executive Chef, starting Monday, September 23rd. With an impressive culinary background and a passion for innovative cuisine, Chef Lopez brings a wealth of experience and talent to Hotel Emma. Originally from Caracas, Venezuela, Chef Lopez is the former owner and chef behind Botika in San Antonio, where he garnered numerous awards and accolades. Most recently, Chef Lopez was selected by The James Beard Foundation for their "Taste America" program. Through Taste America’s TasteTwenty, the Foundation recogniz...
Redefining Hospitality: Strategies for Soft-Brand Lifestyle Hotels to Attract the Evolving Traveler
Remington Hospitality | September 25, 2024
By Mauri Berry As the travel landscape continues to evolve, lifestyle hotels find themselves uniquely positioned to meet the demands of today’s diverse and discerning travelers. These travelers are no longer just seeking a place to sleep; they’re searching for unique, memorable experiences that align with their values and preferences. By leveraging their inherent flexibility and distinctive character, soft-brand lifestyle hotels can rise to meet these evolving expectations. These properties must focus on several key strategies, the most important of which often falls by the wayside: marketing. Leverage Effective Marketing Strategies ...
AAHOA Members Gather in D.C. to Tackle Critical Hotel Industry Issues During Key Election Year
AAHOA | September 25, 2024
WASHINGTON, D.C., September 25, 2024 – With 468 seats in the U.S. Congress (33 Senate seats and all 435 House seats) and the U.S. presidency up for grabs this November, the stakes have never been higher for the hotel industry. This year's AAHOA (Asian American Hotel Owners Association) Fall National Advocacy Conference (FNAC) underscored hoteliers' critical role in shaping policies impacting their businesses and the broader hospitality sector. On September 18 and 19, some 200 AAHOA Members and leaders came together in Washington, D.C., to spotlight the most urgent issues impacting hotel owners across the country. During nearly 200 meeti...
Boston and Cambridge Lodging Market: Navigating Post-Pandemic Realities and Future Prospects
Rachel Roginsky | September 25, 2024
By Rachel Roginsky, ISHC The Boston and Cambridge lodging market, one of the most vibrant and dynamic in the United States, has undergone significant changes in recent years. These changes, spurred by external factors like the COVID-19 pandemic, economic fluctuations, and evolving consumer preferences, have created a complex landscape for hoteliers and investors alike. This article delves into the current status of the Boston/Cambridge market, examines historical data and trends, and offers short term projections for the future. Historical Overview: A Market Shaped by External Forces Pre-Pandemic Growth and Resilience (2015-2019) In the y...
Serving All Segments With Dynamic Onsite Programming at the Andaz Mexico City Condesa
Adam and Larry Mogelonsky | September 25, 2024
Against the backdrop of the current boomtown that is Mexico City (CDMX), the Andaz Mexico City Condesa is one such newcomer, having just recently celebrated its first anniversary. Tucked just off the main thoroughfare of Avenida de los Insurgentes in the trendy and perfectly safe downtown neighborhood of Condesa-Roma, this hotel of 213 rooms including 20 suites represents a shining example of how dynamic, multi-space programming can drive demand from different segments and boost total revenue by increasing onsite capture per guest (TRevPAR or TRevPAG). Following our first report on this luxury property where we focused on how generating a se...
Why Hospitality Technology Integrations Are Key to Driving Innovation
Otelier | September 25, 2024
Poor system integrations and data sharing remain top roadblocks to innovation in hospitality. However, with modern approaches and stronger partnerships, centralized data will become the key to unlocking greater efficiency and enhanced guest experiences. By Jennifer Mays, Head of Partnerships In the hospitality industry, where guest satisfaction is paramount and operational efficiency is key to profitability, system integration has become more than just a technical necessity—it's the foundation for long-term success. The rapid pace of innovation across industries has led to heightened traveler expectations, yet the hotel industry often str...
Derek Stutz Appointed General Manager for Carter Creek Winery Resort & Spa
Carter Creek Winery Resort & Spa | September 24, 2024
JOHNSON CITY, Texas – Carter Creek Winery Resort & Spa, a premier destination in the heart of Texas Hill Country known for its exceptional winery and brewery experiences, announces the appointment of Derek H. Stutz as its new general manager. Equipped with more than 15 years of experience in the hospitality industry, Stutz takes charge of overseeing all operational facets of the wine country destination directing resort, winery and microbrewery operations. According to Jeff Carter, president of Carter Hospitality – operator of Carter Creek Winery Resort & Spa – Stutz is a seasoned executive with extensive experience in operati...
District Hospitality Partners Acquires Hilton Washington DC/Rockville and Executive Meeting Center
District Hospitality Partners | September 24, 2024
September 24 2024, Bethesda, MD — District Hospitality Partners, a privately held hospitality investment group that owns properties nationwide, announced today the acquisition of the Hilton Washington DC/Rockville Hotel and Executive Meeting Center. This full-service property adds to the firm's growing national portfolio of upscale hotels The 315-room property is located in one of the most sought-after and fastest-growing residential and commercial locations in the Washington Metro Area. The property backs up to the Twinbrook Metro station, offering guests easy and direct access to downtown Washington DC, Capital One Arena, Union Statio...
Hotel Clio Appoints New General Manager Marc Blackford
Hotel Clio | September 24, 2024
Marc Blackford is the General Manager of Hotel Clio, a Luxury Collection Hotel in Denver’s Cherry Creek neighborhood. Overseeing daily operations, he leads a team managing nearly 200 guest rooms, 10,000 square feet of meeting space, and Toro, a renowned Pan-Latin restaurant by Chef Richard Sandoval. With more than 20 years of experience in hospitality leadership, Marc brings a wealth of knowledge to Hotel Clio. Prior to joining the team, he served as Director of General Services at Wind Crest, a high-end senior living facility in Highlands Ranch, Colorado. His career spans roles at well-known hospitality companies such as MGM Resorts Int...
Bricton Group To Manage Renaissance Chicago North Shore Hotel
Bricton Group | September 24, 2024
Bricton Group to Manage Renaissance Chicago North Shore Hotel Prestigious Northbrook, Illinois Property Joins Bricton’s Diverse Portfolio Chicago, IL [September 24, 2024] – Bricton Group, announces that it has assumed management of the Renaissance Chicago North Shore Hotel. This celebrated property in Northbrook, Illinois, was tapped to join Bricton’s diverse portfolio of managed hotels. The Renaissance Chicago North Shore has recently undergone a comprehensive renovation, enhancing its 391 guest rooms and suites, and over 20,000 square feet of event space. Guests will enjoy modern amenities, including a state-of-the-art fitn...
2024 HVS Lodging Tax Report – USA
Thomas Hazinski | September 24, 2024
Since room sales generate lodging tax revenues, an overview of hotel market trends provides a perspective on the industry's current and future fiscal impacts. While the negative impacts of the COVID-19 pandemic were unprecedented, as documented in our 2023 HVS Lodging Tax Study, nearly all lodging markets reached or exceeded pre-COVID average rates and revenue generation in 2022. The National Lodging Market has seen recent growth in occupancy, average daily room rates, and revenue per available room. The Average Daily Room Rate (“ADR”) represents the average revenue earned for each room rented in a hotel. Revenue per available room (“R...
Radisson Salt Lake City Downtown Leverages GuestCast Streaming Solution by Hotel Internet Services to Optimize Guest In-Room Entertainment
Hotel Internet Services, Inc. | September 24, 2024
4-Star hotel expands HIS partnership to deliver seamlessly personalized, secure and user-friendly TV-viewing experiences. SALT LAKE CITY. — September 24, 2024 — Hotel Internet Services (HIS), a full-service provider of internet connectivity services and solutions for the hospitality industry, has been selected by Radisson Salt Lake City Downtown to enhance the quality of in-room entertainment experiences with the deployment of its GuestCast streaming solution. Previously partnering with HIS to upgrade its guest WiFi abilities, Radisson Salt Lake City Downtown with GuestCast can now extend superior and user-friendly service performance ...
Hyatt Partners With Destination Gold Coast Consortium for First Andaz Hotel in Australia
Hyatt Hotels Corporation | September 24, 2024
CHICAGO, (September 24, 2024) – Hyatt Hotels Corporation (NYSE: H) announced today that Hyatt has entered into agreements with Destination Gold Coast Consortium for an Andaz resort in the Gold Coast, Australia. Destination Gold Coast Consortium is a joint venture between parent company, The Star Entertainment Group, and its two partners, Far East Consortium and Chow Tai Fook Enterprises. Andaz Gold Coast will be part of an integrated resort masterplan, The Star Gold Coast. Slated to open in mid-2025, the hotel will mark the debut of luxury lifestyle brand Andaz in Australia and the Pacific region. “We are thrilled to announce plans t...
IHG Hotels & Resorts, GBTA Foundation Convene Sustainability Leaders to Deliberate the Decarbonization of Business Travel
IHG Hotels & Resorts | September 24, 2024
ATLANTA (Sept. 24, 2024) – IHG Hotels & Resorts and the GBTA Foundation, the charitable arm of the Global Business Travel Association (GBTA), brought together some of travel’s biggest sustainability leaders yesterday during 2024 Climate Week NYC to spark dialogue about the decarbonization of business travel. In collaboration with co-hosts IDEO, Accenture, American Express Global Business Travel, Delta Air Lines and Hertz, the event challenged attendees to explore tensions and collaborative approaches inherent in balancing the necessity of business travel with the imperative to reduce carbon emissions. Business travel remains a c...
Marriott International Signs Agreement With Sands China to Bring The Luxury Collection Brand to Macao
Marriott International, Inc. | September 24, 2024
Marriott International, Inc. and Sands China Ltd. are set to redefine luxury in Macao with the signing of an agreement to debut The Luxury Collection brand to the market. Anticipated to open in January 2025, Londoner Grand, a Luxury Collection Hotel, Macao is poised to cater to the world’s discerning travelers, blending the brand’s authentic take on luxury with the city’s local charm to provide a unique and enriching travel experience. “We are thrilled to work with Sands China Ltd. to bring the first Luxury Collection Hotel to Macao, a destination that continues to attract travelers across the globe,” said Gavin Yu, Chief Develo...
Over 200 Hoteliers To Lobby Congress for Hotel and Consumer Friendly Policies
AHLA | September 24, 2024
WASHINGTON (Sept. 24, 2024) – The American Hotel & Lodging Association (AHLA) this week is hosting its annual Hotels on the Hill fly-in event, which will draw more than 200 hoteliers and industry leaders from 36 states to Capitol Hill to lobby for a variety of important policies. The Sept. 24-25 event will include meetings with members and staff from more than 150 House and Senate offices. America’s nearly 64,000 hotels are a bright spot for America’s economy and include more than 33,000 small businesses. The hotel industry supports nearly 1 in 25 American jobs, and in 2024, hotels are projected to pay employees a record $123 ...
California Lodging Investment Conference [CLIC] Announces Eighth Annual Gathering
The California Lodging Investment Conference | September 24, 2024
Newport Beach , Cali., Sept. 24, 2024—Officials of the California Lodging Investment Conference [CLIC], the only hospitality conference focused on the California hotel market, today announced that the eighth annual event will take place March 5-6, 2025, at the Westin Long Beach in Long Beach, Calif. “We already have a full agenda, and we’re still in the planning stages,” said Craig Sullivan, founder and president, [CLIC]. “From the Lodging Econometrics-CLIC California Hotel Development Deals of the Year at the opening night reception to Lifetime Achievement Awards presented during the sessions, we once again are taking the opport...
IHG, Sonesta, Nemacolin Speak on Stage on How a Modern Data Strategy is Critical to Success
Hapi | September 24, 2024
At HITEC 2024 in Charlotte, leaders from Sonesta, IHG and Nemacolin Resort shared key insights on how a modern approach to data integrations is critical to personalizing guest experiences and driving loyalty to their brand. The hospitality industry is undergoing a transformational shift, driven by data integration and innovative technology solutions that increase efficiency while improving the guest experiences. During a recent panel discussion at HITEC 2024 in Charlotte, hospitality experts shared insights into how they are leveraging real-time data to differentiate guest experiences and drive loyalty. The panelists identifie...
BirchStreet Systems Selected as Exclusive Procure-to-Pay Partner for Red Sea Global in Saudi Arabia
BirchStreet Systems | September 24, 2024
The strategic collaboration plays a pivotal role in transforming the Red Sea coastline into a luxury destination LAS VEGAS - [September 24, 2024] - BirchStreet Systems, the leading provider of procure-to-pay solutions for the hospitality industry, today announces its partnership with Red Sea Global, the developer behind regenerative tourism destinations The Red Sea and AMAALA, as its exclusive procure-to-pay partner. Red Sea Global is currently developing two of Saudi Arabia’s projects that are set to revolutionize the tourism landscape by transforming an extensive stretch of the Red Sea coastline into luxurious international destinatio...
