The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Practice Hospitality Debuts Reimagined Mojave Resort in Palm Desert
Practice Hospitality | September 9, 2024
WELCOME TO PALM DESERT’S TIMELESS OASIS Inspired by Palm Desert’s enduring charm, captivating landscapes and storied history, the newly renovated Mojave Resort is now open, welcoming guests to its serene oasis where time slows down. Reimagined under the guidance of Dallas-based Practice Hospitality, the adults-only, mid-century retreat is located steps away from the vibrant shopping, dining and cultural scene along El Paseo. The intimate resort offers 25 guestrooms and suites, an outdoor pool and hot tub spa, fire tables, event lawn and curated amenities. “Mojave Resort is more than just a place to stay; it’s a love letter to ...
Pedro Castillo Promoted to Director of Sales and Marketing at Eden Roc Cap Cana
Eden Roc Cap Cana | September 9, 2024
Punta Cana, Dominican Republic (September 5, 2024) – The epitome of luxury on the Dominican Republic's eastern coast, Eden Roc Cap Cana is proud to announce the promotion of Pedro Castillo to Director of Sales and Marketing. A dedicated member of the Eden Roc Cap Cana family since its inception, Castillo has played a key role in shaping the resort's renowned Spa, Wellness, and Lifestyle program. His transition to Sales & Marketing in early 2023 and subsequent leadership as interim Director have showcased his deep understanding of the resort's ethos and his passion for creating unforgettable guest experiences, making him the ideal leade...
Hotel Café Royal Welcomes Eugene Leonard as New General Manager
Hotel Café Royal | September 9, 2024
September 2024 - Hotel Café Royal, part of The Set Collection, is delighted to announce Eugene Leonard as it’s new General Manager. Leonard joins the property following an impressive 15-year tenure with the Maybourne Hotel Group, most recently serving as General Manager of Maybourne Beverly Hills for three years. Leonard is a highly experienced professional in the ultra-luxury hotel industry, particularly within the London market. His previous roles include Hotel Manager at both Claridge's and The Connaught. Hailing from Ireland, Leonard is a graduate of the prestigious Shannon College of Hotel Management. His illustrious career ha...
BDNY 2024 Set to Redefine Hospitality Design With Unmatched Innovation and Networking Opportunities
BDNY | September 9, 2024
NEW YORK, NY (September 9, 2024) — Boutique Design New York, the leading trade fair and conference for the hospitality’s boutique and lifestyle design community, returns to the Jacob K. Javits Center on November 10-11, 2024. This year’s two-day event promises to set new standards in the industry with cutting-edge products, groundbreaking design discussions, and an array of networking events that bring together the world’s most influential design minds. EXPERIENCE INNOVATION AT EVERY TURN BDNY will immerse attendees in the latest trends and innovations shaping the hospitality boutique design industry. Featuring a curated selection of...
Parking and EV Stations Charge U.S. Hotel Performance
Jim Hurless | September 9, 2024
By Robert Mandelbaum and Jim Hurless Parking revenues have increased by 23.1% from 2019 to 2023, based on a sample of U.S. properties in CBRE’s Trends® in the Hotel Industry database, which is more than four times greater than the growth rate for total hotel revenues during that period. Not only is parking a growing source of revenue, but it is relatively profitable as well. In 2023, parking department profit margins for the CBRE sample were 61.3% of total department revenue, while the average profit margin for all other-operated departments was 58.7% at those hotels. While the contribution to revenues and profits is welcomed news to hot...
Hospitality Financial Leadership: Why You Want to Use a Rolling Forecast
David Lund | September 9, 2024
Rolling forecasts are nothing new but I must point out that most hotels don’t use them, and they really should. It’s an incredibly useful tool that is literally worth its weight in gold. That being said, it doesn’t weigh much but once you start to use one it’s an indispensable tool that you must have each month, and its impact and importance usually gains weight and momentum into the final few months of the year. Like the plot in a good mystery, it can take a sudden turn and produce an unexpected ending. To start out we need to define how we produce a rolling forecast and point out the best practices around its creation. Then, we w...
Kimpton De Witt Partners With IRIS To Provide Guests With a Self-Serve, Mobile F&B Ordering Experience
IRIS | September 9, 2024
Guests can now enjoy an enhanced, efficient F&B service in the hotel’s café IRIS, a global market leader in digital F&B, guest directory and concierge solutions for hotels and restaurants, has partnered with Hotel Kimpton De Witt (part of the Lore Group and IHG) to bring a new era of digital guest experiences to life with the launch of IRIS's mobile F&B ordering platform in their co-working space, Café Celia. Nestled in the heart of Amsterdam’s bustling city centre, the luxury boutique hotel offers 274 guest rooms, a fitness suite and a restaurant, and is renowned for its modern approach, unique personality, and five-sta...
Road Trippin’ Is the Vibe as Travel Slows Across the U.S.
Mandy Murry | September 6, 2024
The news is bleeding with travel gloom and discouraging numbers for the hospitality market. Headlines tout softening and consumer spending coming to a halt while exploiting the idea that luxury travel is both thriving and diving. Bloomberg reported that even with deep-pocketed travelers, the word right now is “value.” Reality: Travel is slowing, but this has been happening, and the news cycle is catching up to reports and trends of 2024. Consumers have been living high in travel mode—living for the experience and not afraid to put the fun on credit for some time. Spending has caught up with many, and thus, household budgets are...
Why Modernize Your Hotel’s Obsolete PMS
Shiji | September 6, 2024
Staying ahead of guest expectations and operational challenges is not just an option—it’s a fundamental necessity. The Property Management System is crucial in achieving this. A modern, next-generation PMS is the backbone of a hotel’s operations, providing integrated functionality across various departments, from reservations and guest services to housekeeping and revenue management. Upgrading to a state-of-the-art PMS is crucial for a hotel’s digital transformation and overall success. Let’s explore how upgrading a hotel’s PMS can impact a hotel’s success. Let’s explore how upgrading a hotel’s PMS can impact a hotel’s su...
U.S. Hotel Results for Week Ending 31 August
CoStar Group | September 6, 2024
WASHINGTON – 6 September 2024 – The U.S. hotel industry reported positive comparisons year over year, according to CoStar’s latest data through 31 August. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 25-31 August 2024 (percentage change from comparable week in 2023): Occupancy: 63.9% (+1.9%) Average daily rate (ADR): US$153.67 (+1.6%) Revenue per available room (RevPAR): US$98.18 (+3.6%) Among the Top 25 Markets, Tampa saw the highest year-over-year occupancy lift (+15.2% to 61.7%). Seattle posted the largest increase in ADR (+12.5% ...
Hotel Employee Training Impacts Customer Experience and Happiness
EHL | September 6, 2024
The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer satisfaction and loyalty. In today's competitive market, hotels that invest in comprehensive learning and development programs for their employees often see improvements in employee retention, motivation, and overall performance. The Importance of Employee Training in Hospitality Employee training equips staff members with the necessary skills and knowledge to excel in their roles, ultimately le...
Radisson Hotel Group Rebrands prizeotel to Prize by Radisson and Signs Two New Properties in Central Europe
Radisson Hotel Group | September 6, 2024
Radisson Hotel Group reveals the rebranding of prizeotel, the successful affordable high design brand, to Prize by Radisson and announces two new Prize by Radisson hotel signings, accelerating its expansion across key destinations in Germany together with its market entry in Poland. Radisson Hotel Group reaffirms its commitment to significantly grow its portfolio by announcing the rebranding of prizeotel to Prize by Radisson as well as the signing of two Prize by Radisson hotels across Central Europe. This strategic milestone and rebranding underscores Radisson Hotel Group's dedication to broadening the brand’s presence in vibrant, c...
Hyatt Place Expands in The State of Maharashtra With Hyatt Place Aurangabad Airport Opening
Hyatt Place | September 6, 2024
CHICAGO (September 6, 2024) – Hyatt Hotels Corporation today announced the opening of Hyatt Place Aurangabad Airport. The hotel marks the second Hyatt Place hotel in the state of Maharashtra and the eleventh Hyatt Place hotel in the country – reiterating the brand’s significance in the India market. The 150-room property exemplifies the Hyatt Place brand’s intuitive design, casual atmosphere, and elevated amenities. Located near both Chhatrapati Sambhajinagar (Aurangabad) Airport and the city’s economic zones such as Shendra MIDC and Waluj MIDC, the hotel combines style, innovation and 24/7 amenities to create an easy-to-navi...
You Received a Hotel Property Improvement Plan. Now What?
Cicero Construction Group | September 6, 2024
In order to keep a hotel aligned with current brand standards, hotel franchisors will periodically issue hotel owners a Property Improvement Plan outlining required renovations and upgrades. PIPs are mandatory. If the hotel owner does not complete the PIP, the franchisor has the right to remove them from the brand entirely. PIPs differ for every brand and hotel. Newer hotels might simply require small cosmetic adjustments, but older ones may need complete overhauls to their mechanical and electrical systems. However, hoteliers should generally anticipate a PIP every seven to twelve years. Design components that are fundame...
Hotel Renovations: When to Go Big
Jon Peck | September 6, 2024
Most owners and prospective buyers try to reduce their hotel’s Capex spend associated with PIP or Renovation work and with good reason- to keep their investment basis as low as possible. When and How to “Go Big” on your Hotel Renovation However, there are scenarios below where owners may want to go bigger. The hotel is in a strong demand environment and underperforming the competitive set, especially if the hotel has “good bones” and most of the work would be interior. Owner has broader economic interests. For example, the hotel is or could be part of a mixed-use project and the hotel upgrade would improve the positionin...
Survey: 4 out of 5 American Travelers Embrace Biometrics Use at Airport Security
U.S. Travel Association | September 6, 2024
Washington -- Following record-breaking air travel over Labor Day weekend, the U.S. Travel Association along with Ipsos released survey results underscoring traveler preference of biometric technology screening to keep air passengers safe and provide greater efficiency at airport checkpoints. “By overwhelming margins, air travelers support TSA’s use of biometric technology at airports to strengthen security and improve the travel experience,” said Geoff Freeman, U.S. Travel Association President and CEO. “Travelers embrace next-generation technology at the same time a small cadre of members of Congress seek to take air travel ba...
Gurney’s Montauk Resort & Seawater Spa Names Jasmine Warren as Director of Spa & Wellness
GURNEY’S MONTAUK RESORT & SEAWATER SPA | September 6, 2024
Montauk, NY – (September 6, 2024) – Gurney’s Montauk Resort & Seawater Spa is pleased to announce the appointment of Jasmine Warren as the new Director of Spa & Wellness. With over 13 years of experience in the luxury spa and wellness industry, Jasmine brings a wealth of expertise, passion, and innovative ideas to her new role. Jasmine has always had a deep love for the spa and wellness industry, which has driven her successful career in developing new business opportunities that foster significant growth and impact. Her focus on creating lasting brand loyalty and building meaningful relationships with wellness partners and c...
General Manager Laurent Vigneron Takes the Helm of InterContinental Tahiti Resort & Spa
INTERCONTINENTAL TAHITI RESORT & SPA | September 6, 2024
Tahiti, French Polynesia — September 6, 2024 — The InterContinental Tahiti Resort & Spa, known to many as Beachcomber, proudly celebrates its 50th anniversary this year. Originally opened on June 19, 1974, as “Travelodge Tahiti,” the resort has long stood as a premier destination in French Polynesia where luxury meets the vibrant spirit of Polynesian culture. As part of this milestone year, InterContinental Tahiti Resort & Spa is excited to announce Laurent Vigneron as the new General Manager. Laurent succeeds Thierry Brovelli, who dedicated nine years to leading the resort and retired after a distinguished 32-year career i...
Hyatt Centric Midtown Atlanta Unveils Property-Wide Renovation and Restaurant Rebrand
Hyatt Centric Midtown Atlanta | September 6, 2024
ATLANTA, (September 6, 2024) – Hyatt Centric Midtown Atlanta, located in the heart of the city, is excited to announce its property-wide renovation. The renovation is inclusive of guestrooms, meeting and event spaces, the lobby and market, the 24-hour fitness center, the indoor saltwater pool and its on-site restaurant and bar. The restaurant has been completely rebranded and has been renamed, Author’s Den; complete with a reimagined space, a new Executive Chef and carefully curated menus. The multimillion-dollar redesign celebrates Atlanta’s countercultural movement in the 1970s, which focused on activism, creating a sense of commun...
Newly Rebranded Hotel Theo in New Orleans, LA, Joins the Raines Management Portfolio
Raines | September 6, 2024
FLORENCE, SC — September 6, 2024 — Raines, a leading hospitality management, development, and investment organization, has added Hotel Theo, a Tapestry Collection by Hilton property, to its management portfolio. Formerly known as Hotel Magnolia, Hotel Theo is now part of Woven by Raines, the lifestyle division of Raines. The property is owned by TCOR Hotel Partners and TriGate Capital. Located at 535 Gravier Street, New Orleans, LA, 70130, between the French Quarter and the Warehouse District, Hotel Theo is an ideal spot for travelers looking to immerse themselves in the culture of The Big Easy and enjoy key attractions. The ...
Atlantis Resorts Welcomes Paul Baker as President
Atlantis, The Palm | September 6, 2024
Atlantis Resorts proudly welcomes Paul Baker as President, Atlantis overseeing the region’s first entertainment destination, Atlantis, The Palm and the world’s most ultra-luxury experiential resort, Atlantis The Royal. In due course, Baker will also oversee Atlantis Sanya located in China. Directly reporting to Philippe Zuber, CEO of Kerzner International, Baker will lead all operations, strategic direction, management, and continued growth of Atlantis Dubai. This includes additional responsibilities of all Administrative, Commercial, Retail, Food and Beverage, Banqueting and Events, Marine and Waterpark and Recreational Services acros...
Oliver Hospitality Appoints Key Leadership Across Three Properties
Oliver Hospitality | September 6, 2024
James Corwell, Shane Batchelor, Eric Fiedler, and John Botkin to add depth and expertise to Oliver Hospitality’s management and food & beverage divisions across properties NASHVILLE, Tenn., September 6, 2024 - Oliver Hospitality, an independent hotel and restaurant management and development company with roots in Nashville and properties across the country, has announced the addition of four new staff members who will contribute to the group’s growing renown and distinction in the hospitality space. Bringing a total combined 120+ years of experience in the hospitality space, each executive has been thoughtfully selected to build up...
Zach Woodworth Promoted to Executive Chef for Mii amo
September 5, 2024
Sedona, Ariz. (Sept. 5, 2024) - Today, Mii amo announced the promotion of Chef Zach Woodworth from Sous Chef of Hummingbird to Executive Chef. With close to a decade of fine dining and luxury resort experience, Zachary’s inspiration is drawn from the timeless art of hospitality and the refined artisanal craftsmanship of culinary creations, all while celebrating the narratives woven through each ingredient. The former Sous Chef of Hummingbird at Mii amo, Zachary Woodworth has risen to the esteemed role of Executive Chef. With close to a decade of fine dining and luxury resort experience, Zachary’s inspiration is drawn from the timel...
U.S. Remains the World’s Most Powerful Travel & Tourism Market
The World Travel & Tourism Council | September 5, 2024
London, UK: The World Travel & Tourism Council today launched its 2024 Economic Impact Trends Report, which has revealed the U.S. as the world’s most powerful Travel & Tourism market, contributing a record-breaking $2.36 TN to the nation’s economy last year. Despite the slow return of spending from international travelers, the U.S. keeps pole position, with almost double the economic contribution of its nearest rival. Following a record-breaking year for Travel & Tourism, the sector continues to be the backbone to many country economies, while supporting millions of jobs globally. The latest report from the global tou...
