The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
HSMAI and Curacity Release White Paper on Commercial Strategy for Upper Funnel Marketing
HSMAI | September 4, 2024
McLean, VA (Sept. 4, 2024) – The Hospitality Sales & Marketing Association International (HSMAI) and Curacity have jointly released a comprehensive white paper on the importance of upper-funnel marketing in the hospitality industry. The white paper, titled, “From Last-Click to First Look: A Commercial Strategy Makeover Story for Upper Funnel Marketing,” marks a pivotal shift in the industry’s approach to brand awareness, offering a roadmap for long-term growth and profitability. After years of prioritizing last-click attribution, the hospitality sector is beginning to recognize the critical role of upper-funnel marketing st...
Trump Hotels Deploys ReactorNet – BirchStreet’s Integrated P2P Solution
BirchStreet Systems | September 4, 2024
Adoption of BirchStreet’s procure-to-pay enterprise solutions powers digital transformation at six Trump Hotels’ properties in the U.S. and Europe LAS VEGAS – September 4, 2024 - BirchStreet Systems, a leading provider of procure-to-pay automation solutions developed specifically for the hospitality sector, today announced the rollout of the ReactorNet solution across Trump Hotels’ global portfolio of luxury hotels and resorts, as part of a recently signed three-year agreement. Trump Hotels plans to leverage the full suite of integrated solutions, including eProcurement, accounts payable workflow, inventory management, and Capex...
Soft Brands – A Third Alternative
Robert Mandelbaum and Paul Isaacson | September 4, 2024
By Robert Mandelbaum and Paul Isaacson Historically, hotel owners have had the option to either affiliate with a known brand or operate independently. Affiliating with a brand provided access to a reservation system, loyal customers, communal marketing programs, a known identity among consumers, and a sense of stability within the finance and investment community. Brand affiliation, however, comes with costs. Owners pay a variety of fees for royalty, marketing, reservation, and guest loyalty programs, and need to conform to facility, service, and operating standards. Operating independently relieves owners from the burden of the franchise-r...
Webinar: Hospitality Business Intelligence Insights That Drive Profits
Otelier | September 4, 2024
Tuesday, September 17, 2024 · 11:00 a.m. Eastern Time (US & Canada) About This Webinar Learn how centralizing data from across your hotel and portfolio will provide actionable insights that lead to more profitable strategies. Discover how an integrated technology platform will eliminate manual data entry and aggregation, uncover correlations among diverse data sets, and lay the groundwork for a robust AI strategy. REGISTER NOW Agenda Centralizing data from essential sources to gain comprehensive performance insights Empowering leaders to shift from revenue management to profit management strategies Effective methods for o...
Hotel Internet Services To Showcase the Future of Guest Connectivity for Independent and Luxury Hoteliers at the 2024 Independent Hotel Show
Hotel Internet Services, Inc | September 4, 2024
Leading connectivity provider to offer insight on how properties can customize internet-driven technologies to achieve success for their specific guest experience goals. MIAMI — September 4, 2024 — Hotel Internet Services, a full-service provider of internet connectivity services and solutions for the hospitality industry, is set to demonstrate its cutting-edge technologies and most recent advances at this year’s Independent Hotel Show, taking place in Miami from September 18-19. Attendees visiting Hotel Internet Services’ booth #223 will gain a first-hand look at how their WiFi and in-room entertainment offerings can be seamlessly p...
IDeaS Boosts Revenue and Guest Experience for IDILIQ’s Luxury Resorts
IDeaS | September 4, 2024
IDeaS G3 RMS selected to automate revenue management tasks and optimize pricing strategies LONDON - Sept. 4, 2024 – IDeaS, a SAS company and global provider of hospitality revenue management software and services, today announced IDILIQ Hotels & Resorts has selected IDeaS G3 RMS to automate revenue management and optimize its pricing strategies across its portfolio of Spanish luxury resorts. IDILIQ Group — pioneers of the resort-based concept — designs, develops, and manages residences in the most sought-after holiday destinations in Europe and the U.S. The Spanish division of IDILIQ operates five luxury resorts across the country...
Minor Hotels to Debut in Singapore With Avani Hotels & Resorts Lifestyle Brand
Avani Hotels & Resorts | September 3, 2024
Singapore, September 3, 2024: Minor Hotels, a global hospitality leader with over 550 hotels, resorts and residences in 56 countries, has announced plans to launch its Avani Hotels & Resorts lifestyle brand in Singapore, marking the group’s entry into the country. Scheduled to open in the first quarter of 2027, the 13-story upscale property aligns with Minor Hotels' expansion strategy to strengthen its footprint in major global destinations. To develop the 200-key hotel, Minor Hotels has partnered with Singapore’s Kajima Development and Abu Dhabi-based Alwathba Investment. With a prime address at 24 Peck Seah Street, guests will...
Peachtree Group Promotes Steve Mackenzie to Executive Vice President of Hotel Operations for Hospitality Management Division
Peachtree Group | September 3, 2024
ATLANTA--Peachtree Group ("Peachtree") today announced the promotion of Steve Mackenzie to executive vice president of hotel operations in the firm's hospitality management division. In his expanded role, Mackenzie will assume a central role overseeing Peachtree's hotel portfolio financial performance while ensuring franchise procedures, regulations and standards are adhered to while growing company culture and teams. "Steve has been instrumental in the exceptional growth and results of our hospitality management portfolio over the past six years," said Vickie Callahan, president of Peachtree’s hospitality management division. "His leade...
Out of Office: Understanding American Vacation Trends
Expedia Group Media Solutions | September 3, 2024
Americans are notorious for leaving vacation days on the table. Despite the numerous benefits of taking time off from work, over half (53%) of Americans don’t plan to use all their paid time off this year. It’s a troubling vacation travel trend, especially compared to other countries where taking extended breaks is more the norm. According to Expedia’s annual Vacation Deprivation Report, on average Americans receive only 12 days off annually, the fewest of any country surveyed, and the top reason for not using all their time off is because “life is too busy to plan or go on vacation.” That’s a lot of missed opportunities for m...
The All-New Four Seasons Hotel Hangzhou at Hangzhou Centre Welcomes Guests
Four Seasons | September 3, 2024
Alongside busy shops and trendy restaurants on the edge of the city’s leafy green Wulin Square rises a gleaming new tower crowned by the now open Four Seasons Hotel Hangzhou at Hangzhou Centre. “With each new Four Seasons hotel, we push the possibilities even further as we develop unique concepts that reflect both location and local culture, offered with the thousand heartfelt touches that create a truly memorable experience,” says Rainer Stampfer, President, Global Operations, Hotels and Resorts. “Here in Hangzhou, as we celebrate the opening of a second Four Seasons in the city, we also mark the continued growth of our divers...
CEO Pay in Hospitality 2024
AETHOS | September 3, 2024
With the pandemic largely in the rearview mirror, the last twelve months have been about interest rates, less transactions, and wild presidential election cycles worldwide. The hotel industry will be impacted in significant ways as these issues unfold. On the other hand, operational fundamentals have been strong, contributing to CEO pay marching upward. Average CEO pay in the industry rose to USD $9.8M, from the previous year’s $9.5M. Most of this increase came in the form of short-term incentive pay, making the correlation between stronger operating fundamentals and CEO pay. Interestingly, “other compensation” also increased indicat...
Your Input Requested: Corporate Digital Responsibility Code for the Lodging Industry
HFTP | September 3, 2024
The importance of corporate digital responsibility has been pushed to the forefront with the many data breaches and the latest CrowdStrike incident. It is proven that even a cybersecurity technology company is not immune to problems and issues. To that end, HFTP recently formed the Corporate Digital Responsibility (CDR) Task Force for the Lodging Industry. The aim is to establish a Hospitality Code of Digital Responsibility. Learn more about this project through this comprehensive article. To complete the project, the task force needs your help. We kindly invite you to complete a survey asking to rank a list of identified i...
USALI 12th Revised Edition, Deep Dive: Other Reporting Guidance
USALI | September 3, 2024
Just released, the Uniform System of Accounts for the Lodging Industry (USALI) 12th Revised Edition has been meticulously updated by the Global Finance Committee (GFC) with guiding principles to enhance transparency in reporting, broaden data sets to better inform decision-making, and align with contemporary practices. To support its release, GFC members are also presenting a series of monthly “USALI 12th Revised Edition, Deep Dive” webinars. Accompanying the webinars are correlating blog posts, including this one for the webinar “USALI 12th Revised Edition Deep Dive: Other Reporting Guidance.” Learn more and register to a...
Maui Remains Top Hotel Market Despite Slow Recovery After Fires
CoStar Group | September 3, 2024
Analysis by Emmy Hise A year after a series of tragic fires in Maui, the island’s hotels and Hawaii's governor want visitors to return to the destination to help support the local economy and regain a sense of normalcy. Topline hotel performance across the island remains below 2023 levels. While most of the hotel performance decline was due to the devastating fire, performance was already starting to slow before the fire, similar to many U.S. leisure destinations. Nationally, domestic leisure demand has slowed due to Americans traveling abroad or travelers being more budget-conscious, causing them to take fewer trips or pi...
Hotel Indigo Jabal Akhdar Resort & Spa Debuts in the Mountains of Oman
IHG | September 3, 2024
Dubai, United Arab Emirates, 3 September 2024: IHG Hotels & Resorts debuts its first Hotel Indigo resort in the Middle East with the opening of Hotel Indigo Jabal Akhdar Resort & Spa. Jabal Akhdar, meaning "Green Mountain" in Arabic, is a majestic range in Oman known for its stunning landscapes and cooler climate. Famed for terraced gardens, ancient villages, and dramatic canyons, the new Hotel Indigo resort is nestled 2,000 metres above sea level, featuring 173 beautifully designed rooms, suites, and chalets, each offering majestic views of the neighbouring mountains. The new property is located a two-hour drive from Oman’s c...
RIU Hotels & Resorts Reopens Riu Palace Bavaro Following Renovation
RIU | September 3, 2024
RIU Hotels & Resorts has announced the reopening of the Riu Palace Bavaro, in Punta Cana, after a watershed refurbishment in terms of what the chain offers in the destination and around the world. Following the demolition of the Riu Naiboa, on an adjoining plot, the Riu Palace Bavaro has spread over the former site to include new spaces for its own facilities, providing ample room for its renowned innovative, gastronomic and entertainment areas and allowing it to diversify accordingly. The hotel has a family area with all kinds of water and outdoor activities, its own food and beverage spots, another exclusive area for Elite Club c...
Developer Morris Bailey Executes Agreement to Start Phased Development of 80 Acres Adjacent to Monmouth Park Racetrack in Oceanport, NJ
Morris Bailey of JEMB Realty | August 30, 2024
Team Launches Design and Development Process Revealing Plans for Residential, Hotel, Retail, Entertainment and Community Uses Partnership Between Bailey, the State of New Jersey and Darby Development Represents Culmination of Decade-Long Discussions Around Reimagining the Broader Racetrack Experience OCEANPORT, N.J., Aug. 30, 2024 -- Morris Bailey, Chairman of JEMB Realty – a multi-generational real estate firm with vast office, residential and entertainment experience – and Resorts Casino in Atlantic City, today commenced the design and development process to create a vibrant, phased mixed-use community on 80 acres adjacent to ...
Decentralized Identity Verification: A Privacy-First Approach to Hotel Data Security
YouVerse | August 30, 2024
Facial biometrics offers a promising solution for hotels seeking to streamline check-in processes and enhance guest experiences. It eliminates the need for traditional check-in procedures, such as presenting identification and filling out forms, speeding up the process and saving time for both guests and hotel staff. But how can hoteliers protect guest data from cyberattacks and ensure they meet the stringent privacy standards demanded by guests and regulation? A new approach to hotel data security and privacy Biometric verification offers a dual benefit in the hospitality industry: it enhances hotel data security while also improving ...
Embracing Technology: Using AI-Powered Travel Concierges in Hospitality Mobile Apps
Magdalena Rieder | August 30, 2024
Being ahead is crucial for businesses in today's fast-paced world, especially in the highly competitive hospitality industry. As technology constantly evolves, utilizing innovations such as artificial intelligence (AI) is becoming not simply a choice, but rather a necessity. Nevertheless, how can hotel brands like Marriott or Hilton use AI to enhance guests' experience and boost business growth? Exploring the Use of AI in the Hotel Industry AI-powered trip itineraries already redefine the way people tour the world. These highly advanced tools analyze an individual's preferences, budgets and schedules to create tailored journeys in seconds (...
The Role of Total Revenue Management in a Hotel Profitability Strategy
CoStar Group | August 30, 2024
The global hotel industry is firmly positioned in an era of normalized growth levels. That means to achieve greater profits, hotel owners and operators need to explore every possible revenue stream while also working to manage expenses. The starting point is a strategy built on a total performance picture—one that understands both the top and bottom lines as well as the circular relationship between the two. Fortunately, 35 years of historical profitability data presents obvious trends that inform hoteliers working to generate more financial gains. Revenue and profit are closely linked Understanding the relationship between revenue a...
Less Global Markets Show RevPAR Growth, but Olympics and Concerts Produce Highlights
CoStar Group | August 30, 2024
Note: All financial figures presented in US$. STR's global "bubble chart" update for the four weeks ending 24 August 2024 shows 61% of markets with year-over-year growth in revenue per available room. That was a three-point decline in the proportion of global markets: 64% experiencing matched four-week RevPAR gains in last month's update. Among countries with 50,000 rooms and adequate hotel reporting levels, France, Greece, Singapore, Switzerland and Ireland — mostly the same as last month’s set of higher-priced countries with exception of Ireland in place of Italy—posted the highest RevPA...
HVS ANAROCK Hotels & Hospitality Overview, August 2024
Akash Datta | August 30, 2024
Read the latest edition of the HVS ANAROCK monthly industry update, Hotels & Hospitality Overview (H2O), for the key trends in the Indian hospitality industry. Key highlights include: July 2024 saw a year-on-year growth of over 7% in domestic air passenger traffic in India. Nationwide occupancy rates increased by 3-5 percentage points year-on-year during the month, although they remained slightly below pre-pandemic levels. Pune and Chennai registered the highest occupancy rates for the month, ranging from 76-79%. Meanwhile, Kolkata, New Delhi, and Chandigarh led the growth in occupancy, each showing an increase of 6-8 percenta...
Greenwood Hospitality Names Greg Monjure as General Manager of The Publisher Hotel
The Publisher Hotel, a Tribute Portfolio hotel | August 30, 2024
Fredericksburg, Virginia, August 30, 2024 – Since The Publisher Hotel opened its doors this summer, General Manager Greg Monjure has been at the forefront to usher in a new era of gracious hospitality in the charming historic American town of Fredericksburg. Bringing diverse knowledge and a passion for ensuring unforgettable guest experiences and impeccable service, the seasoned hospitality executive will play a pivotal part in day-to-day operations and establishing the 98-room property as a premier destination in the South Atlantic. “I am extremely honored to join The Publisher Hotel and work with the talented team here to excee...
Radisson RED Debuts in South East Asia Pacific With Opening in Danang, Central Vietnam
Radisson RED | August 30, 2024
Radisson RED Danang makes its debut on Vietnam’s central coast, introducing an exciting new era of unconventional lifestyle hospitality to this vibrant seafront city. Situated on Vo Nguyen Giap Street, Danang’s main oceanfront road, just steps from My Khe Beach, this bold upper upscale hotel, the first Radisson RED hotel in South East Asia Pacific, is a place where guests can check in, chill out and kickstart the fun! This new hotel features 153 rooms and suites with a bold design concept, signature RED beds, contemporary Vietnamese artworks, and world-class amenities. Savvy explorers can keep connected with unlimited free Wi-Fi, stay...
