The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
The Ritz-Carlton Maui, Kapalua Welcomes Jon Gersonde as General Manager
Ritz-Carlton Maui, Kapalua | August 22, 2024
KAPALUA, MAUI, HI (August 22, 2024) – Jon Gersonde, an esteemed luxury hospitality leader in the Hawaiian Islands, has been named General Manager at The Ritz-Carlton Maui, Kapalua. He brings three decades of distinguished experience and leadership expertise to this important role at one of Maui’s most iconic resorts. In his capacity as General Manager, Gersonde will oversee all aspects of the resort, focusing on delivering exceptional guest experiences and enlivening the service values of The Ritz-Carlton brand. His leadership skills and commitment to excellence are expected to elevate the luxury Maui resort’s reputation as a top trav...
Le Méridien Fort Worth Downtown Set To Open in Former Hotel Texas Annex Building
Le Méridien Fort Worth Downtown | August 22, 2024
FORT WORTH, TX [AUGUST 22, 2024] - Fort Worth’s vibrant culture meets European elegance as Le Méridien Fort Worth Downtown opens its doors on Thursday, August 29, 2024. This 14-story boutique hotel, a partnership between Blueprint Hospitality and Remington Hospitality, brings Le Méridien’s distinctive European heritage to Fort Worth, joining the expansive Marriott Bonvoy portfolio and marking the brand’s first property in the destination. Located in the former Hotel Texas Annex building, Le Méridien Fort Worth Downtown boasts 188 guest rooms and suites featuring mid-century modern design, floor-to-ceiling windows, and scenic vi...
Ascendant Capital Partners Reopens Monterey Beach Hotel Following a Complete Transformation
ASCENDANT CAPITAL PARTNERS | August 22, 2024
Guests are Welcomed to Experience its Dramatic Renovation, with Modern Design, Reinvented Dining at The Lantern Room, Lobby Lounge, and Tidewater’s Oceanfront Decks, and Authentic Experiences Reflective of the Community Monterey, Calif. (August 21, 2024) – Ascendant Capital Partners, a leading real estate investment and operating company, in partnership with global hotel management firm Highgate and global investment manager Centerbridge Partners, proudly announces the highly anticipated debut of Monterey Beach Hotel, a Marriott Tribute Portfolio hotel. Built in 1967, the hotel re-opens today under its original name after a signi...
Unveiling the Inaugural NEWH Structures of Hospitality Excellence (SOHE) Award
NEWH, Inc. | August 22, 2024
NEWH To Celebrate Achievements in Hospitality Construction, Coinciding with Two Scholarships Shawano, WI — August 21, 2024 — NEWH, Inc. is proud to announce the launch of the inaugural Structures of Hospitality Excellence (SOHE) Award. Continuing NEWH, Inc.’s commitment to recognizing excellence in the hospitality industry, the award will honor construction companies for their exceptional methods, processes, and team management. Nominations for the program are due November 22, 2024, and the awards ceremony will take place during the ALIS DESIGN+ Event at the JW Marriott in Los Angeles in January 31, 2025. Honorees will be selected...
Best Practices for Your Next Technology Project’s Success
Gregg Hopkins | August 22, 2024
by Gregg Hopkins, Founder & President of Get Hoppy Consulting Technology projects are essential for organizations to stay competitive and innovative in the digital age. However, many projects fail to deliver the expected outcomes, wasting time, money, and resources. According to various sources, the success rate of technology projects ranges from 16% to 30%, depending on the project's type, size, and scope. Technology deployments can fail for many reasons, including: Lack of executive sponsorship: Often the most common reason for failure and can start at the top. Lack of change management: Without a plan for change manage...
How To Implement a Front Desk Upsell Program That Outperforms Your Prearrival Email Campaign
Doug Kennedy | August 22, 2024
Despite what digital marketing and tech providers may say, I believe upselling can best be accomplished when warm, welcoming, front desk colleagues have authentic, human conversations. That’s not to say that pre-arrival emails that market upsell options in advance do not serve a role, because they do. For one, whatever upselling revenue they produce is a plus, especially since it is automatically generated. Also, pre-arrival emails tee-up a conversation-starting question that a well-trained receptionist can use to open the door. The challenge is that these days, guests who book travel in advance are inundated with pre-arrival emails explai...
Jake Leslie Joins The Chancery Rosewood as Director of Food & Beverage
August 21, 2024
The Chancery Rosewood is pleased to announce the appointment of Jake Leslie Director of Food & Beverage, an exciting addition to the hotel's esteemed leadership team. With a wealth of experience in the luxury hospitality industry, Jake is set to play a pivotal role in shaping the culinary landscape of The Chancery Rosewood, a landmark Grade II listed building that is being reimagined as a new retail destination and Rosewood Hotels & Resorts® property. The hotel will offer a diverse portfolio of luxury outlets and partners, establishing itself as a cornerstone of the Mayfair community. Prior to joining The Chancery Rosewood, Jake wa...
Coast Hotels Expands Presence in Saskatchewan With a New Franchised Property in Weyburn
Coast Hotels | August 21, 2024
Vancouver, B.C. – August 21, 2024 – Coast Hotels Limited, a fully owned subsidiary of APA Hotel Canada, Inc. and one of North America’s fastest-growing and one of Canada’s largest hotel brands, is pleased to announce the official opening of its latest franchised property in Weyburn, Saskatchewan. Coast Weyburn Hotel was rebranded from Canalta Hotel Weyburn and is offering a comfortable and convenient stay for travelers visiting the heart of Southeast Saskatchewan. Conveniently located near the heart of Weyburn, the hotel offers easy access to local attractions, restaurants, and businesses. An ideal base for exploring the area or fo...
Exploring the El Encanto, A Belmond Hotel, With Janis Clapoff, General Manager
Adam and Larry Mogelonsky | August 21, 2024
By Adam and Larry Mogelonsky When considering California’s Santa Barbara, you immediately envision a never-ending white sand beach surrounded by trendy restaurants and beach-front accommodations. But drive a few minutes up the city’s hills, and you will reach the El Encanto, a secluded, 7.5-acre oasis of verdant gardens tucked into the upper reaches. Here, a serene presence contrasts the endless hubbub of cars, people, boats, and related commercial activities. This geographic differentiation endears guests to the Belmond property, which, in a word, ‘unwinds’ them from the day-to-day intensity of a traditional visit to the city. ...
Summer Olympics Drove Paris Room Rates to All-Time Highs
CoStar Group | August 21, 2024
WASHINGTON – 21 August 2024 – The Summer Olympic Games drove Paris hotel average daily rate (ADR) to an all-time high, according to data from CoStar. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. The highest ADR was seen on opening night (Friday, 26 July) at EUR876.26, with the following four nights also registering room rates above EUR800. Room rates stayed above EUR700 for the remainder of the event period. Paris’ previous nightly ADR high (EUR622) was seen in June 2023. Revenue per available room (RevPAR) also reached a record high on the night of the opening...
U.S. Hotel Performance for July 2024
CoStar Group | August 21, 2024
WASHINGTON – 21 August 2024 – The U.S. hotel industry reported mostly flat performance comparisons year over year, according to July 2024 data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. July 2024 (percentage change from July 2023): Occupancy: 68.8% (-0.5%) Average daily rate (ADR): US$161.69 (+0.5%) Revenue per available room (RevPAR): US$111.18 (flat) Among the Top 25 Markets, Oahu Island experienced the highest levels in each of the three key performance metrics: occupancy (+4.5% to 88.3%), ADR (+1.4% to US$310.46) and RevPAR ...
Agilysys Announces Strategic Acquisition of Book4Time, Spa Management SaaS Solution Leader
Agilysys | August 21, 2024
Acquisition extends overall global presence, consolidates market leadership in spa management software and creates further subscription revenue growth opportunities August 21, 2024 (ALPHARETTA, Ga. and TORONTO)– Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced it has acquired Book4Time, Inc., the global leader in spa management SaaS software, serving more Forbes 5-Star-rated spas than any other solution. As the top enterprise SaaS technology for wellness hospitality organizations, Book4Time manages guest experiences at spas, international hotels, resorts, casinos, golf and private...
Texas Hotel Investment Hotspots: Top Markets To Watch in 2024
Andrew Frosch | August 21, 2024
Texas has continued to grow into a top destination for hotel owners who want to expand their portfolio as a result of its strong economy, consistent population growth, vibrant tourist attractions, and diverse markets. Key cities in Texas include Houston, Dallas-Fort Worth Metroplex, Austin, and San Antonio, while the state’s emerging markets are secondary cities/towns around these cities that are often overlooked by hotel investors. This article examines the top cities within Texas in terms of revenue per available room (RevPAR) and provides expert insight into the most attractive and often overlooked submarkets for prospective hotel inv...
Everhome Suites Continues To Expand With Three New Locations Breaking Ground in Key Markets
Everhome Suites | August 21, 2024
Choice Hotels reinforces its leadership and first-mover advantage in extended stay with groundbreakings in Texas, Kansas, and Kentucky NORTH BETHESDA, Md., Aug. 20, 2024 -- Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest lodging franchisors, continues to strengthen its leadership position in extended stay with three new Everhome Suites breaking ground in San Antonio, Texas; Bowling Green, Kentucky; and Wichita, Kansas. All three were developed in collaboration with Highside Companies. These groundbreakings, along with eight others earlier this year, demonstrate Choice's first-mover advantage in the category, con...
Hyatt To Acquire Standard International and Its Iconic Hotel Brands, The Standard and Bunkhouse Hotels
Hyatt Hotels Corporation | August 21, 2024
Formation of new lifestyle group to combine best-in-class lifestyle brand leadership and talent with Hyatt’s global distribution network and award-winning World of Hyatt loyalty program CHICAGO (AUGUST 21, 2024) – Hyatt Hotels Corporation (NYSE: H) today announced the planned acquisition of the brands and most of the affiliates of pioneering lifestyle company Standard International, parent company of The Standard and Bunkhouse Hotels brands. This move enhances Hyatt’s position as the leader in the industry’s premier lifestyle space, building on both its organic growth and a series of acquisitions that quintupled the number of...
Shiji and FreedomPay Announce Partnership to Transform Mexican Hospitality Payment Solutions
Shiji | August 21, 2024
The collaboration brings integrated payments to Shiji’s POS and PMS solutions into Mexico, facilitating the global shift towards integrated and contactless payment technologies. ATLANTA, Georgia, United States, August 21, 2024 - Shiji, the global hospitality technology innovator, and FreedomPay, a leading provider of secure commerce technology, have announced a partnership that marks a significant expansion into the Mexican market. This partnership underscores Shiji and FreedomPay's commitment to improving staff and guest experiences in the hospitality businesses across Latin America, aligning with the industry's shift towards smoo...
U.S. and China Account for 64% of Worldwide Hotel Projects in the Pipeline at Q2 2024
Lodging Econometrics | August 21, 2024
August 21, 2024 – PORTSMOUTH, NH Lodging Econometrics' (LE’s) Q2 2024 Global Construction Pipeline Trend Report states that the total pipeline ascended to a record-high 15,453 projects with 2,395,726 rooms, up 6% by projects year-over-year (YOY) and 4% by rooms. Worldwide, at the close of the second quarter, there are 6,265 projects/1,115,989 rooms under construction, up 2% by projects and 1% by rooms YOY. Projects and rooms scheduled to start construction in the next 12 months grew 8% YOY to close the quarter at 3,972 projects/545,764 rooms. Projects in the early planning stage continue to grow, with a 10% increase in projects and ...
Renee Laurie Named Director of Sales & Marketing for Beach House Hilton Head Island
Beach House Hilton Head Island | August 21, 2024
Hilton Head Island, S.C. (21, 2024) - Following the completion of an extensive renovation and upleveling to the property’s outdoor and event spaces, Beach House Hilton Head Island, the oceanfront resort known for toes-in-the-sand fun and events, has announced the appointment of Renee Laurie as Director of Sales and Marketing. Renee will play a key role in welcoming new weddings, meetings and group business clients to the Tiki Hut – the island’s only on the beach bar and live music venue, as well as the property’s fully redesigned resort pool and all-new outdoor events pavilion, The Dunes. “With an incredibly strong background in gr...
Staypineapple Hotels Appoints David Fingerman to Corporate Executive Chef
Staypineapple | August 21, 2024
BELLEVUE, Wash., August 21, 2024 – Staypineapple, the Pacific Northwest-based hospitality group with 10 hotels, four restaurants and three cafés nationwide, announces the promotion of David Fingerman from Executive Chef at Atwood Restaurant, a premier dining establishment located in Staypineapple Chicago, to Corporate Executive Chef for the Staypineapple Hotels brand. In this new role, Fingerman will oversee culinary operations across all Staypineapple hotels and food and beverage outlets, bringing his innovative approach and passion for exceptional dining experiences to a broader audience. Fingerman, an award-nominated chef with over ...
Extended Stay America Premier Suites Portland North Brings 146 Guestrooms to Oregon
Extended Stay America | August 21, 2024
Charlotte, NC, August 21, 2024— Extended Stay America, the leading mid-priced extended stay hotel brand in the United States, announced today the opening of the Extended Stay America Premier Suites Portland North, located in Portland, Oregon. The property was developed by Trimark-University Housing IV and will be managed by Ark Hospitality. The three-story, 146-room property features free Wi-Fi, free healthy breakfast, fitness center, and onsite guest laundry. Each spacious suite is designed for comfort and convenience with fully equipped kitchens with full-size refrigerators, microwaves, stovetops, cookware, utensils, and dishes, as well...
TPG Hotels & Resorts Selected to Manage Two Augusta Properties
TPG Hotels & Resorts | August 21, 2024
August 21, 2024 (Providence, RI)— TPG Hotels & Resorts, one of the nation's premier hospitality management firms, announced today it has been selected to manage two properties in Augusta, Georgia. The Residence Inn by Marriott Augusta and the SpringHill Suites by Marriott Augusta are both owned by PeachState Hospitality. "Our ongoing partnership with TPG continues to allow us to remain an active investor in the hospitality space through our development platform," said Ricky Raman, Chief Operating Officer, PeachState Hospitality. "We are extremely impressed with TPG's operating expertise and capability to enhance both the top and bott...
The Group Sales Trifecta: Cost Savings, Revenue Generation, and Operational Efficiency To Boost Bottom Line
Mike Pavicich | August 21, 2024
How to achieve the group sales trifecta according to a Senior Director of Sales at a leading national hotel management and consulting company By Mike Pavicich | Director, Global Sales | SalesAndCatering.com When it comes to optimizing your hotel's sales and catering operations, real-world examples speak volumes about the efficacy of advanced technological solutions. Take it from a Senior Director of Sales at a leading national hotel management and consulting company, who has hands-on experience with the capabilities and advantages offered by SalesAndCatering.com solutions. Initially, this hotel management company saw the potentia...
Louisville, Kentucky Nearly Doubles Year-Over-Year Event Volume, Hits 94.9 Percent Growth in July
Knowland | August 21, 2024
Up-and-coming market consistently leads in meeting event growth in 2024, while Philadelphia led in the top 25 markets ARLINGTON, Va. — Aug. 21, 2024 — Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, reported that while Philadelphia led in the top 25 markets, Louisville, Ky., doubled year-over-year (YoY) event volume growth, hitting 94.9 percent. This is the fifth month Louisville has ranked in the top five secondary markets this year. This data is sourced from Knowland’s sales intelligence platform and designed to help hoteliers protect and grow their revenue base. Lo...
HSMAI Partners With Milestone Inc. and Dorothy Dowling To Release eBook on Digital Marketing Trends for Hospitality Executives
HSMAI | August 20, 2024
FOR IMMEDIATE RELEASE: McLean, VA (August 20, 2024) – The Hospitality Sales & Marketing Association International (HSMAI) is pleased to announce the release of a new eBook, created in collaboration with Milestone Inc. and Dorothy Dowling, former chief marketing officer of Best Western Hotels and special advisor to the HSMAI Foundation. Titled “Top Digital Trends for Hospitality C-Suite to Future Proof Your Digital Footprint,” this eBook provides hospitality executives with crucial insights into the latest digital marketing trends that are poised to reshape the industry. In an era where the digital landscape is constantly evolvi...
