The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Why Is There a Gender Imbalance in Hospitality Technology Jobs?
Max Starkov | August 20, 2024
By Max Starkov A recent article on PhocusWire discussed the “woeful gender imbalance” existing in the travel technology space, which is “holding back the whole technology sector.” I believe the main reason for gender inequality in hospitality technology is the unsatisfactorily role both parents and educators play to foster female interest in STEM sciences and in the technology sectors in hospitality and the economy as a whole. I am a firm believer that today’s gender inequality in technology has nothing to do with machism or gender discrimination and has everything to do with family upbringing, school education and mass...
Cloud, AI and Big Data Trending Themes in Hiring in Q2 2024, Reveals GlobalData
GlobalData | August 20, 2024
Job postings increased by 7.3% YoY Cybersecurity and big data were the other noteworthy themes RTX, Cargill, LVMH, and JPMorgan Chase & Co top recruiters The global job market dynamics in the second quarter (Q2) of 2024 revealed a positive year-on-year (YoY) trend, despite layoffs by major companies like Google LLC, Nestle SA, Ford Motor Co, NIKE Inc, Amazon.com Inc, and Walmart Inc. Meanwhile, travel and tourism, foodservice, and retailing saw significant YoY growth in job postings during the quarter. Key technology themes driving hiring trends included cloud, artificial intelligence (AI), big data, cybersecurity, and eco...
Personal Branding Strategies: 5 Tips To Make Your Career Grow Faster
EHL Graduate School | August 20, 2024
In a global job market characterized by fierce competition and rapid technological evolution, candidates face a constant challenge to develop their careers and get others to recognize their professional value. Whether you’re applying for a job, asking for a promotion, or vying for a leadership position, success comes to those who differentiate themselves from the competition and effectively communicate the skills, traits, and experience that set them apart. A big part of that is personal branding. Whether you look like it or not, these days, everyone is a brand, and all your professional touchpoints, from your resume and LinkedIn prof...
Top Labor Day Travel Trends of 2024
AAA | August 20, 2024
WASHINGTON, DC (Aug. 20, 2024) – This year’s record-breaking, blockbuster summer travel season comes to a close with many Americans exploring Alaska by cruise. According to AAA booking data, Seattle is the number one Labor Day weekend* destination, up nearly 30% from last year when it also topped the list. Anchorage and Juneau are also on the top ten list of Labor Day destinations. “This is the time of year to go on an Alaska cruise,” said Paula Twidale, Senior Vice President of AAA Travel. “There are fewer crowds compared to earlier in the summer, and if you’re lucky, you might even catch a glimpse of fall colors! It’s no ...
IHG Hotels & Resorts Signs New 700-Key InterContinental Orlando
IHG Hotels & Resorts | August 20, 2024
ATLANTA (August 20, 2024) – IHG Hotels & Resorts, one of the world’s leading hotel companies, today announced the signing of a new InterContinental Hotels & Resorts property in Orlando, Fla. Developed in partnership with owner Flag Luxury Group and Unicorp National Developments, InterContinental Orlando will welcome guests with elevated amenities and culturally rich experiences that exemplify the InterContinental brand’s evolution while providing insider expertise to all the destination has to offer. The hotel is set to open in 2028. Located on Orlando’s renowned International Drive, InterContinental Orlando will exude appr...
Andaz Turks & Caicos at Grace Bay Celebrates Major Construction Milestone With ‘Topping Off’ Ceremony
Andaz Turks & Caicos | August 20, 2024
PROVIDENCIALES, TURKS & CAICOS (AUGUST 20, 2024) – Andaz Turks & Caicos at Grace Bay, developed by Vista Development Inc., announces today a key milestone thanks in large part to its construction partner BYD TCI Construction. The project recently celebrated the topping off with a ceremony at the site of the future resort and luxury residences. Marking the completion of the building’s fundamental framework and roof, the event included remarks from key project representatives along with a celebration of Andaz Turks & Caicos’ team who delivered the milestone significantly ahead of schedule. Attendance included Andaz Turks &am...
The Lux Collective Appoints Sheila Malloo as the Group’s First Woman General Manager in Mauritius
The Lux Collective | August 20, 2024
Singapore, 20 August 2024 – Global luxury hospitality group The Lux Collective is pleased to announce the appointment and promotion of Resident Manager Sheila Malloo as the General Manager of LUX* Belle Mare, effective from 26 November 2024. She will be the Group’s first woman General Manager in Mauritius. Sheila has been an integral part of the LUX* Belle Mare team for over 22 years, starting her career journey as a receptionist in September 2002. During her tenure rising through the ranks, she has always demonstrated exceptional dedication, outstanding leadership and commitment towards the resort. She is an exemplary team member w...
Banyan Group Debuts Banyan Tree Brand in Japan With Grand Opening of Banyan Tree Higashiyama Kyoto
Banyan Group | August 20, 2024
Banyan Group, an independent global hospitality leader, proudly announces the debut of its flagship Banyan Tree brand in Japan with the grand opening of Banyan Tree Higashiyama Kyoto in the heart of Kyoto’s historic Higashiyama Ward. With 52 luxurious guest rooms, the renowned Banyan Tree Spa, the natural Onsen, and two distinctive dining experiences, the intimate retreat is the only hotel in Kyoto with a Noh stage. "We are thrilled to introduce Banyan Tree Higashiyama Kyoto, a Sanctuary for the Senses inspired by the quiet beauty Kyoto is so well known for. This opening represents a significant milestone for our flagship brand in Jap...
Crystal Resto Named Director of Sales & Marketing at Hyatt Regency Grand Reserve Puerto Rico
Hyatt Regency Grand Reserve Puerto Rico | August 20, 2024
RIO GRANDE, PUERTO RICO (AUG 2024) - Hyatt Regency Grand Reserve Puerto Rico is pleased to welcome Crystal Resto as the resort’s new Director of Sales and Marketing. She takes on the role responsible for sales strategy development, customer relationships, monitoring market trends, achieving KPI’s and meeting budgets for the 579-room resort. Originally from El Paso, Texas, Crystal began her career as a front desk clerk where she discovered her passion for the hospitality and events industry. That passion soon led to a promotion and position in the sales department, and from there she quickly found her footing as a natural leader in the ...
Matthew Huss Joins Hyatt Regency Boston
Hyatt Regency Boston / Cambridge | August 20, 2024
BOSTON, MA. (August 20, 2024) – Hyatt Regency Boston / Cambridge announces the appointment of Matthew Huss as General Manager. A beloved hospitality industry veteran, Huss brings 25 years of experience to the newly renovated, 479-room contemporary hotel, where he will oversee day-to-day operations. In his new role as General Manager, Huss will lead the development of strategic initiatives tied to business objectives, while elevating the guest experience through an innovative approach. Huss is often celebrated for his focus on creating a culture of care, purpose, and fun, through warm and genuine hospitality. “This hotel has an exceptio...
Aurora Anguilla Resort & Golf Club Appoints Sally Glen to Director of Sales and Marketing
Aurora Anguilla Resort & Golf Club | August 20, 2024
ANGUILLA, British West Indies (August 20, 2024) – Aurora Anguilla Resort & Golf Club, a leading luxury Caribbean resort, is proud to announce the appointment of Sally Glen as the new Director of Sales and Marketing. Glen brings a wealth of experience across luxury hospitality and international sales, spanning nearly two decades. She will lead the resort into a new era, energize its marketing, modernize its interactions with visitors and residents, and grow Aurora’s positioning within the Caribbean tourism economy. Boasting a proven track record in international corporate, leisure and MICE markets, Glen’s extensive knowledge of the...
Park Hyatt New York To Launch Multimillion-Dollar Renovation
Park Hyatt New York | August 20, 2024
NEW YORK (August 20, 2024) — Celebrating a decade of unparalleled luxury, Park Hyatt New York is set to undergo a series of enhancements, reinforcing its status as a leading hotel destination on New York City’s exclusive Billionaire’s Row. The multi-million-dollar investment will inaugurate the opulent 3,500-square-foot “Manhattan Suite” on the top floor of the 25-story hotel, introduce the signature Rossano Ferretti salon and Spa Nalai in their new locations, and bring upgrades to the hotel’s premier specialty suites. “We are thrilled to unveil this remarkable transformation as we celebrate our 10th anniversary,” said Laur...
Core Hospitality Signs With Heimstaden for Operations of A Place to” in Esbjerg, Denmark
Heimstaden | August 20, 2024
Heimstaden and Core Hospitality have signed a 15-year contract on the lease and operations of the hotel “A Place to” in Esbjerg, Denmark. The hotel will also expand from 117 guest rooms to 214 guest rooms and will change its name as it seeks to partner with an international brand. Since the launch in November 2021, the three “A Place To” properties in Esbjerg have been a distinguished trademark of the Esbjerg skyline. The BIG (Bjarke Ingels Group) designed hotel has become a well-known and in-demand hotel on the western seaside of Denmark. The impressive view of the North Sea and the modern interior design, combined with Plates, a ...
Aligned Hospitality Management Officially Opens voco The Tuxon Following Rebrand
Aligned Hospitality Management | August 20, 2024
PHOENIX, AZ — August 20, 2024 — Aligned Hospitality Management, a leading third-party hotel management company, has completed a rebrand of The Tuxon in Tuscon, AZ, formerly a Design Hotels property, into a voco by IHG. Now known as voco The Tuxon, this hotel is the first voco in Aligned’s portfolio. The brand transition took just 90 days. The voco flag was chosen to bolster the hotel’s performance by attracting business travelers, especially those loyal to IHG, as the Tucson market has a solid corporate contribution. The 112-key voco The Tuxon is located off the historic I-10 at 960 S Freeway, Tucson, AZ 85745. Local attractions...
Luxury Projects Dominate as Middle East Hotel Pipeline Expands Slightly YOY
Lodging Econometrics | August 20, 2024
August 20, 2024 – PORTSMOUTH, NH The Q2 2024 Middle East Hotel Construction Pipeline Trend Report from Lodging Econometrics reveals that hotel construction projects in the region have reached 607 projects with 147,088 rooms at the quarter's close. This represents a 2% increase in projects year-over-year, while room numbers are up less than one percent YOY. As of Q2, 300 projects with 80,867 rooms are currently under construction throughout the Middle East. Projects scheduled to start construction in the next 12 months have seen a significant rise YOY, with 145 projects and 34,706 rooms, marking a 42% YOY increase in projects and a 45%...
The Hospitality Show Announces 2024 Sustainability Programming, Initiatives
The Hospitality Show | August 20, 2024
World Sustainable Hospitality Alliance to co-locate Autumn Summit at The Show Register for The Show NEW YORK (Aug. 20, 2024) – The Hospitality Show, the industry’s leading technology and operations event produced by Questex and The American Hotel & Lodging Association (AHLA), announced a slate of sustainability programming and initiatives for this year’s event, including the co-location of the World Sustainable Hospitality Alliance’s Autumn Summit at The Show, which will be held in San Antonio, Texas, Oct. 28-30, 2024, at the Henry B. González Convention Center. World Sustainable Hospitality Alliance’s Autumn Summit wil...
AAHOA Celebrates GSA’s Decision to Raise Per Diem Rates for Federal Travelers as a Victory for Hoteliers
Asian American Hotel Owners Association | August 20, 2024
ATLANTA, GA, August 20—AAHOA commends the U.S. General Services Administration's recent decision to raise the per diem lodging and meal rates for federal employees. This move represents a win for the hotel industry and the 20,000 AAHOA Members who own and operate more than 60% of the nation's hotels. The GSA announced that for fiscal year 2025, the daily lodging rate for federal employees traveling within the continental United States will increase from $107 to $110. Additionally, the standard meals and incidental expenses (M&IE) rate will rise from $59 to $68, with M&IE tiers for non-standard areas adjusting to $68-$92 from the ...
What Hospitals Can Learn From the Hospitality Industry – The Strategic Perspective
EHL | August 19, 2024
A strategic look at what hospitals stand to learn from their neighboring industry, hospitality. Though serving different purposes, both sectors share potential success factors. In terms of developing a stronger sense of customer satisfaction for the patient, many lessons can be learnt from analysing what hospitality strives to do well. Some parallels between hospitals and hospitality At first sight, the healthcare and hospitality industries appear to be miles apart. However, a closer look reveals many parallels between the two - and these are not limited to the common Latin root of the words hospital and hospitality. The core mission of a...
Hunter Hotel Investment Conference Opens Registration
Hunter Hotel Investment Conference | August 19, 2024
ATLANTA (August 19, 2024) – The Hunter Hotel Investment Conference (“HUNTER”), founded by Hunter Hotel Advisors and Georgia State University, has officially opened registration for its highly anticipated 36th event, scheduled to take place on March 18-20, 2025, at the Atlanta Marriott Marquis. Dedicated to connecting and educating the industry, the conference offers a variety of pricing options for attendees from all career stages. With both in-person and virtual opportunities available, attendees are ensured unmatched networking opportunities, insightful sessions and expert insights. All registered participants will have access t...
Marriott International Celebrates Its 9000th Property With Opening of The St. Regis Longboat Key Resort in Florida
St. Regis Hotels & Resorts | August 19, 2024
Marriott International, Inc. (NASDAQ: MAR) announced its 9,000th property with the opening of The St. Regis Longboat Key Resort. Situated on an expansive 18 acres in Longboat Key, Florida, this luxury beachfront property features 168 exquisite guestrooms, including 26 suites, and offers breathtaking ocean views, outstanding culinary experiences, and world-class amenities, all reflective of the St. Regis brand’s signature distinctive design and exceptional service. The resort will also feature 69 private branded residences that will provide an extraordinary luxury living experience on Florida’s Suncoast. Developed by Unicorp National D...
McNeill Hotel Company Taps Everardo Montenegro as General Manager at Home2 Suites by Hilton Gainesville Medical Center
McNeill Hotel Company | August 19, 2024
Germantown, Tennessee — August 19, 2024 — Germantown, TN- based McNeill Hotel Company (MHC) recently named Everardo Montenegro as General Manager at its Home2 Suites by Hilton Gainesville (FL) Medical Center property. MHC President Travis Murray made the announcement. A native of Panama City, Panama, Everardo Montenegro joins MHC with more than 20 years of hospitality experience, starting his career as a personal butler for Bristol Panama, the first luxury hotel in Panama in 1997. while studying hospitality management at the leading university of hospitality studies in Panama City, Universidad Interamericana de Panama. Upon graduatio...
Rockbridge Acquires Hyatt House Chicago West Loop / Fulton Market
Rockbridge | August 19, 2024
COLUMBUS, Ohio – August 19, 2024 – Owner and developer Rockbridge announced the acquisition of the 200-room Hyatt House Chicago West Loop / Fulton Market. The Hyatt House hotel is located near Chicago’s downtown West Loop and Fulton Market, a premiere hub for corporate campuses including McDonald’s global headquarters as well entertainment, restaurants, and nightlife. The hotel is a home away from home for both business and leisure guests who are visiting the city and seeking to experience the unique culture and features that define Chicago. Fulton Market has rapidly grown into the premier destination for office, residential, re...
Four Seasons Resort Mallorca at Formentor Welcomes Guests, Introducing a New Chapter for the Storied Destination and Historic Landmark
August 19, 2024
In the heart of a vast private estate with carefully restored gardens, seaside woodlands, rugged cliffs and secret beaches, a former hideout for the glitterati has reemerged as a sustainable and soulful luxury holiday destination that retains its glam-chic charm. Welcome to the inaugural season at Four Seasons Resort Mallorca at Formentor. “With our legacy of reviving legendary hotels with a respectful approach to modernization, we are very pleased to add Hotel Formentor to our portfolio of historic European properties that have been restored and enhanced as a new Four Seasons experience,” says Rainer Stampfer, Four Seasons President...
HVS U.S. Hotel Development Cost Survey 2024
Luigi Major, MAI | August 19, 2024
By Luigi Major In 2023, the national lodging market continued to achieve high performance levels. While occupancy growth was minimal, compared to the level achieved in 2022, average daily rate (ADR) and revenue per available room (RevPAR) reached all-time highs. This robust performance reflects a strong recovery and growth trajectory following the disruptions caused by the COVID-19 pandemic. Data for 2024 illustrate that the hotel industry has continued to experience minimal improvements in key performance metrics. Despite occupancy remaining relatively flat, both ADR and RevPAR have shown continued growth thus far this year. These healthy...
