The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Hyatt Centric Downtown Denver Appoints Michelle Martinez as New Director of Sales
Hyatt Centric Downtown Denver | August 15, 2024
August 15, 2024, DENVER, CO - Hyatt Centric Downtown Denver proudly appoints Michelle Martinez as the new Director of Sales. With over 18 years of experience in various capacities, primarily in sales, Michelle brings a wealth of knowledge and a deep-rooted passion for hospitality to the sales team at one of Denver’s top-ranking boutique lifestyle hotels. “What excites me about this venture is that it’s my first time working for Hyatt Centric, and this property has so much to offer, not just in terms of its central location but all of the amazing amenities and flexible meeting and event spaces,” says Martinez. “I look forward to le...
Hotel Sales Is High-Touch: Are You Under-Resourced to Compete?
Rick Blackburn | August 15, 2024
As we begin to ask questions specific to the hotel sales team – their strategy, tactics, sales initiatives, business development, client engagement, etc – it becomes quite apparent how “high-touch” the sales discipline is in today’s environment which often includes reduced staffing, loss of legacy talent, and the increased absence of training and corporate resources. The majority of my hospitality clients are franchise hotels, independents, smaller hotel brands, and destination marketing organizations (DMOs, or convention & visitors bureaus). Interestingly enough, the challenges and “pain points” are consistent in all o...
Agilysys Taps Hospitality Veteran Joe Youssef as SVP, Sales & Chief Commercial Officer
Agilysys | August 15, 2024
August 15, 2024 (ALPHARETTA, Ga.) – Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today announced Joe Youssef – who has led multiple functions, solution verticals and regional markets during his 18-year career at global travel and tourism technology innovator Amadeus – will join the Company as Senior Vice President, Sales, Americas and EMEA and Chief Commercial Officer. Joe Youssef’s extensive career in the travel and hospitality industry has established him as a visionary executive and a key market influencer for pioneering technology. Mr. Youssef joined Amadeus in 2006 ...
Wyndham Introduces Trademark Collection to South Korea With Opening of La Vie D’or Hotel and Resort
Trademark Collection by Wyndham | August 15, 2024
La Vie D'or Hotel and Resort debut expands Wyndham's market presence across South Korea to over 30 hotels SINGAPORE, Aug. 15, 2024 -- Wyndham Hotels & Resorts officially introduced its Trademark Collection brand to South Korea with the opening of La Vie D'or Hotel and Resort, Trademark Collection by Wyndham. The new hotel elevates the Company's presence in South Korea to over 30 hotels and joins nearly 20 Trademark hotels across Asia Pacific. La Vie D'or Hotel and Resort offers a unique blend of comfort and tranquility amidst the tourism and transportation hub of Hwaseong-si. Guests can hit the links at the resort's nine-hole course...
Driftwood Hospitality Management Unveils Multimillion-Dollar Renovation of Hilton Cocoa Beach Oceanfront
Driftwood Hospitality Management | August 15, 2024
Cocoa Beach, Fla. (Aug. 15, 2024) – Driftwood Hospitality Management proudly announces the completion of an extensive multimillion-dollar renovation for the Hilton Cocoa Beach Oceanfront, a 295-key flagship property in the heart of Florida's Space Coast. The transformative project showcases DHM’s commitment to providing an unparalleled guest experience in one of the nation's most beloved beach destinations. The renovations, encompassing seven floors and more than 10,000 square feet of flexible meeting space, draw inspiration from Cocoa Beach's natural beauty and vibrant surf culture. Guests will be greeted by a refreshed lobby featurin...
Sayaji Pune Welcomes Rajendra Singh as New Executive Chef
Sayaji Hotels | August 15, 2024
Pune, August 2024: Sayaji Pune is delighted to announce the appointment of Rajendra Singh as the new Executive Chef. With nearly 19 years of professional culinary experience and a distinguished focus on Indian cuisine, Chef Singh brings a wealth of knowledge and expertise to the esteemed culinary team at Sayaji Pune. Rajendra Singh's core competencies include menu creation, culinary expertise, leadership, and training. His extensive experience encompasses managing production, inventory, equipment, and ensuring compliance with food quality standards. Chef Singh has excelled in building and nurturing customer relationships, while leading and t...
The Curtis Hotel Announces Key Promotions in Partnership with Hotel Teatro
The Curtis Hotel | August 15, 2024
DENVER – August 15, 2024 – The Curtis Hotel is pleased to announce the promotion of Lizzie Raudenbush to Area General Manager and Megan Pierce to Area Director of Sales and Marketing serving the Denver area at The Curtis Hotel and Hotel Teatro, expanding the properties’ excellence in hospitality through downtown Denver under Sage Hospitality Group. The Curtis Hotel is a vibrant and eclectic hotel located in the heart of Denver. Known for its unique pop-culture design and commitment to the local community, the property offers a memorable stay for anyone seeking an immersive experience, with 13 themed floors and accompanying hyper them...
Lang & Schwander Principals Acquire Hotel Engadinerhof in Switzerland
Lang & Schwander | August 15, 2024
Renovation and repositioning of historic property in Pontresina will showcase Lang & Schwander’s multiple hospitality verticals within their existing ecosystem MIAMI, FL (Aug. 15, 2024) – Sebastian Lang and Marcus Schwander, founding partners of Miami-headquartered Lang & Schwander, a hotel interior design firm specializing in FF&E (furniture, fixtures, and equipment), have acquired the Hotel Engadinerhof, located in Pontresina, a picturesque mountain village in southeast Switzerland. Terms of the sale were not disclosed. The 85-key hotel, which originally opened in 1905, complements the idyllic Swiss locale with its Bel...
LE Forecasts Over 1,100 New Hotels to Open in Europe by 2026
Lodging Econometrics | August 15, 2024
August 15, 2024 – PORTSMOUTH, NH In the Q2 2024 Europe Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), analysts report the region’s total pipeline stands at 1,680 projects/249,454 rooms at the quarter’s close. Hotel projects currently under construction in Europe at Q2 stand at 755 projects/117,908 rooms, representing 45% of the projects and 47% of the rooms in the total pipeline. Projects planned to start construction in the next 12 months account for 412 projects/59,850 rooms, making up 25% of the projects and 24% of the rooms. Projects in the early planning stage comprise 513 projects/71,696 rooms, acco...
CBRE Hotels Adjusts Outlook for 2024 Due to Economic Conditions, Predicts Modest U.S. RevPAR Growth
CBRE Group, Inc. | August 15, 2024
Dallas – August 15, 2024 – CBRE is reducing its forecast for U.S. hotel performance this year, as lodging demand softens due to weaker-than-expected leisure travel and slowing corporate profit growth. CBRE now projects a 1.2% increase in revenue per available room (RevPAR) growth for 2024, down from the 2.0% estimated in May 2024. Nevertheless, CBRE anticipates 2% year-over-year growth in RevPAR in the second half of 2024, up from 0.5% year-over-year growth in the first half, driven by international tourism and election-related events. CBRE forecasts GDP growth of 2.3% and average inflation of 3.2% in 2024. The performance of the lod...
Travel Prices Remain Stable Through July
U.S. Travel Association | August 15, 2024
The U.S. Bureau of Labor Statistics Consumer Price Index release for July reflected a continuation of the encouraging trend of stable prices both for consumers overall and for travelers. Overall prices rose slightly for the month, while travel related prices were flat. “Overall, comparisons month-to-month, year-over-year, and against pre-COVID-19 levels all show today’s prices are more favorable for travelers,” said Joshua Friedlander, Vice President of Research at the U.S. Travel Association. According to the U.S. Travel Association-calculated Travel Price Index (TPI), prices were on average the same in July as for the prior m...
Carillon Miami Wellness Resort Appoints Ryan Fletcher as Director of Food & Beverage
Carillon Miami Wellness Resort | August 14, 2024
MIAMI, FLORIDA – August 14, 2024 – Carillon Miami Wellness Resort today announces the appointment of Ryan Fletcher as the Director of Food and Beverage across the luxurious beachfront destination’s restaurants and takeaway outlets, including Michelin-starred Tambourine Room by Tristan Brandt; contemporary Mediterranean restaurant The Strand; The Corner Store café and juice bar; the Seaglass Café at the Cabana Pool; and all in-suite dining and banqueting for over 15,000 square feet of indoor and outdoor event space. A return engagement—although his first time serving in this role, Fletcher also oversees guest satisfaction, worki...
Berlin Hotel Room Rates Jumped During an Eventful July
CoStar Group, Inc. | August 14, 2024
WASHINGTON – 14 August 2024 – Boosted by three key events, Berlin’s hotel industry posted its highest July levels in average daily rate (ADR) and revenue per available room (RevPAR), according to preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. July 2024 (year-over-year % change): Occupancy: 77.9% (-0.1%) ADR: EUR136.94 (+17.3%) RevPAR: EUR106.73 (+17.2%) The 14 July final of the UEFA European Football Championship between Spain and England pushed the market’s ADR to EUR353.56 (+171.4% year over year) and RevPAR to E...
Zleep Hotels Merges With Core Hospitality
Core Hospitality | August 14, 2024
All 14 Zleep Hotels in Denmark are merging with the management company Core Hospitality to create one of the largest hotel operators in the country. Danish hotel company Zleep Hotels A/S is merging with the third-party hotel management company Core Hospitality A/S, creating the 4th largest hotel operating company from Denmark. The merger happens immediately after a split with Deutsche Hospitality; while the German hotel group now owns 100% of the Zleep Hotels brand, Core Hospitality owns 100% of the operations in Denmark. Combined, the new management company will continue as “Core Hospitality”, signifying its multi-brand strategy a...
IHG Army Hotels Celebrates 15 Years of Delivering True Hospitality for Heroes
IHG Army Hotels | August 14, 2024
ATLANTA – August 14, 2024 – IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, is proud to celebrate the 15th anniversary of the IHG Army Hotels military lodging program this month. Since its inception under the U.S. Army’s Privatization of Army Lodging (PAL) Program, IHG Army Hotels has continued to expand and deliver True Hospitality for Good to military guests, veterans and their families through on post accommodations under the familiar and trusted Holiday Inn Express, Candlewood Suites and Staybridge Suites brands. To commemorate the milestone, IHG Hotels & Resorts today will host an event a...
Cross Hotels & Resorts Inks HMA Deal With Yutthaporn Development for Two Hotels in Bangkok
Cross Hotels & Resorts | August 14, 2024
Bangkok - Thailand, 14th August 2024 – Cross Hotels & Resorts is thrilled to announce a significant Hotel Management Agreement (HMA) with Yutthaporn Development, marking an exciting step forward for both companies. This two-hotel deal for Cross Vibe Bangkok Srinakarin and Lumen Bangkok Srinakarin exemplifies our shared commitment to delivering outstanding lifestyle hospitality experiences in Bangkok’s dynamic Srinakarin district. Located in Bangkok’s bustling eastern suburbs, Srinakarin blends urban energy with suburban charm. Just a short 20-minute taxi ride from Suvarnabhumi International Airport and connected by the new MRT Yell...
Graduate by Hilton Debuts in Princeton, New Jersey
Graduate by Hilton | August 14, 2024
August 14, 2024 - Graduate by Hilton, the global hospitality company’s university-anchored hotel brand, announced the opening of Graduate Princeton today. Located on historic Nassau Street in the heart of downtown, directly opposite campus, Graduate Princeton boasts 180 guest rooms and a signature restaurant, Ye Tavern. Paying homage to the town’s rich history, architecture, and design, the opening marks the first new hotel to open in Princeton in nearly 90 years—and only the second hotel in its historic downtown, nearly doubling the number of available hotel rooms in town. “When we started Graduate ten years ago, Princeton was ...
Crafting a Unique Employer Brand for Today’s Talent Market
Veronika Mercier | August 14, 2024
By Veronika Mercier In today’s competitive job market, employer branding has become an essential strategy for attracting and retaining top talent. However, many managers still don’t know what exactly constitutes a strong employer brand. Is it down to company culture, work-life balance, benefits and compensation, or is there some other secret sauce that makes an employer desirable? To find out what makes an employer brand truly effective, we consulted with industry experts and entrepreneurs who have devised proven strategies for creating a unique and strong employer brand. From their experience and diverse roles in renowned companies...
CHLA Hospitality Foundation Awards $175,000 for 62 College Scholarships
California Hotel & Lodging Association Hospitality Foundation | August 14, 2024
Funds propel students seeking long careers in hotels, tourism and culinary arts SACRAMENTO, Calif., Aug. 14, 2024 -- Sixty-two students pursing hospitality, tourism and culinary arts degrees at 14 California colleges and universities have been awarded more than $175,000 in scholarships by the California Hotel & Lodging Association Hospitality Foundation. The CHLAHF scholarships support the education of students who have indicated their dedication toward developing long careers that are focused on all aspects of hospitality. "These students have the potential to redefine the lodging industry in exciting new ways,'' said Michae...
Japan’s Hotel GrandBach Kyoto Select Completes Makeover, Celebrates Grand Reopening
Hotel GrandBach | August 14, 2024
LOS ANGELES, Aug. 14, 2024 -- Hotel GrandBach Kyoto Select welcomes back US Business and Leisure travelers for its Grand Reopening in September 2024 and to experience unique inspirational design centered around relaxation and wellness. Named after music composer Johan Sebastian Bach and located in the heart of the bustling shopping area of Shijo-Kawaramachi in Kyoto, Japan, music fills the air around the GrandBach hotel and in the rooms creating an aura of healing and wellness. While many hotels in Kyoto offer bed types only up to the queen size, Hotel GrandBach Kyoto Select has significantly increased the number of rooms with ki...
The Continued Evolution of Newark, New Jersey
Patricia Shih | August 14, 2024
By Patricia Shih Newark, the largest city in New Jersey, has been undergoing gradual revitalization efforts during the last roughly 15 years. Newark has been gaining recognition given the ease of access to Manhattan and within New Jersey, the newly renovated Newark Liberty International Airport, and waterfront areas along the Passaic River and Newark Bay. Newark continues to redefine itself, while addressing affordable housing and homelessness challenges. Newark, New Jersey Photo Courtesy of NJBIZ Newark comprises five districts, known as wards: East, West, South, North, and Central. The majority of the wards consist of residentia...
The Danna Langkawi Resort & Beach Villas Welcomes Aditya Shamsher Malla as New General Manager
Tradewinds Corporation Berhad | August 14, 2024
Langkawi, Malaysia – 14 August 2024 – The Danna Langkawi Resort & Beach Villas, an esteemed member of Small Luxury Hotels of the World, is thrilled to announce the appointment of Aditya Shamsher Malla as its new General Manager, effective August 2024. Aditya, a highly regarded hospitality professional, brings a wealth of experience and a strong commitment to excellence, making him an invaluable addition to The Danna team. Aditya is a seasoned professional with over three decades of extensive experience in the hospitality industry. His illustrious career spans various high-profile roles, including operating, pre-opening, renovating, c...
Record-Breaking Hotel Construction Pipeline in China: Q2 2024 Highlights and Future Forecasts
Lodging Econometrics | August 14, 2024
August 14, 2024 – PORTSMOUTH, NH As seen in Lodging Econometrics’ (LE’s) Q2 2024 Hotel Construction Pipeline Trend Report for China, the country’s hotel construction pipeline has reached unprecedented heights at the close of the second quarter. The pipeline stands at a record-high 3,815 projects with 699,786 rooms, marking a 4% increase in projects and 3% in rooms year-over-year (YOY). According to the Q2 report, projects under construction have hit a new all-time high of 2,743 projects with 498,551 rooms, accounting for 72% of the projects in China’s total pipeline and growing 3% by projects and 4% by rooms YOY. Projects sche...
HSMAI Washington DC Announces State of the Industry Program
HSMAI Washington DC | August 14, 2024
WASHINGTON (Aug. 14, 2024) – The Washington, D.C., chapter of the Hospitality Sales and Marketing Association International today invited hospitality professionals from throughout the metropolitan area to attend its annual State of the Industry program Aug. 22 at the Hilton Washington DC National Mall The Wharf. The program, designed to help area hospitality sales, marketing and revenue-management professionals prepare their plans and budgets for 2025, will feature Jessica Carey, Knowland vice president, customer operations; Chris Ely, Global Business Travel Association director, research; Michele Gordon, Amadeus vice president, sales - ...
