The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
DoubleTree by Hilton Hotel Denver Completes $18 Million Renovation
DoubleTree by Hilton | October 30, 2024
DENVER, Oct. 30, 2024-- DoubleTree by Hilton Hotel Denver is thrilled to announce the completion of a spectacular $18 million renovation, revitalizing our guestrooms, meeting spaces, and all public areas. This transformation offers guests an unparalleled experience in comfort and convenience, ensuring a memorable stay for both business and leisure travelers. Located just minutes from Denver International Airport and a short 6-mile drive from downtown Denver, DoubleTree by Hilton Hotel Denver provides the perfect blend of modern style and unbeatable location. Our guests can now enjoy upgraded accommodations and enhanc...
Kasa Expands Into New Orleans With Management of the Historic Lafayette Hotel
Kasa | October 30, 2024
NEW ORLEANS, Oct. 30, 2024-- Kasa, a leading technology-powered hotel and apart-hotel brand and manager, proudly announces the opening of its newest property in the heart of New Orleans: the historic Lafayette Hotel, now rebranded as The Lafayette New Orleans by Kasa. The Lafayette New Orleans by Kasa offers a seamless blend of timeless elegance and proven, guest-focused service. Located in the Central Business District and just steps from the French Quarter, The Lafayette New Orleans has been a beloved landmark for locals and visitors since 1916. With its grand architecture, prime location, and the historic St. Char...
Reno, NV Least Expensive U.S. City for Hotel Stays, Cheaphotels.org Survey Shows
Cheaphotels.org | October 30, 2024
LAS VEGAS, Oct. 30, 2024-- Reno in Nevada is the most affordable city in the United States for hotel accommodation, according to the latest survey by Cheaphotels.org. The annual survey compared hotel rates across 100 U.S. destinations during October 2024 – the month when hotel prices in most American cities tend to be at their highest. Only centrally-located hotels with a 3-star rating or more were considered. In Reno, visitors will have to spend an average of just $87 per night for the most affordable double room. Situated in the southern part of Washoe County, and set against the dramatic backdrop of the Sierra Nevada ...
Enchantment Resort Welcomes Chef Matias Caceres as Executive Chef
Enchantment Resort | October 30, 2024
Sedona, Ariz. (Oct. 30, 2024) - Today, Enchantment Resort announced the hiring of Chef Matias Caceres as executive chef of Che Ah Chi and Tii Gavo. With nearly 15 years of fine dining and luxury resort experience, Chef Caceres first began his culinary career in the United States in 2010 after arriving from Argentina. Chef Matias Caceres began his culinary journey in the United States in 2010, arriving from Argentina with a passion for cooking and a determination to excel. His career took root in San Diego at The Wild Thyme Catering Company, where he started as a Prep Cook under the guidance of Chef Julie Weiss. Here, Matias honed his s...
Michigan’s Daxton Hotel Birmingham Joins Curio Collection by Hilton
Daxton Hotel Birmingham | October 30, 2024
BIRMINGHAM, Mich., Oct. 30, 2024—Daxton Hotel Birmingham has officially become part of Curio Collection by Hilton, a prestigious global portfolio of 175 individually remarkable hotels. The transition to join Curio Collection by Hilton marks a significant milestone for Daxton Hotel, which recently earned a rare MICHELIN Key, enhancing its ability to deliver exceptional and memorable one-of-a-kind moments to guests from around the world. “Our inclusion in Curio Collection by Hilton is both an honor and a testament to the outstanding service and special experiences we are proud to bring to life at Daxton Hotel every day,” said Autumn Grif...
Perth Airport Partners With Accor To Operate First Hotel Under Pullman Hotels & Resorts Brand
Accor | October 30, 2024
Perth Airport has partnered with Australia’s largest hotel operator, Accor, to operate the first hotel on the airport estate under the Pullman Hotels & Resorts brand. The new state-of-the-art Pullman Perth Airport is slated to open in 2027 and will feature 240 rooms and suites across eight floors, a rooftop restaurant and bar, lobby lounge café, gymnasium, sauna, meeting facilities, and co-working spaces. Dan Sweet, Perth Airport’s Chief Property Officer said Perth Airport has recently announced a $5 billion capital investment program – the largest ever private infrastructure development in Perth – which will deliver new termin...
The St. Regis Deer Valley Appoints Shawnda Brooks as Director of Spa
St. Regis Spa and the Resort | October 30, 2024
PARK CITY, UTAH- October 30, 2024- The St. Regis Deer Valley, considered one of the most luxurious mountain Resorts in the world, today announced the appointment of Ms. Shawnda Brooks as Director of Spa. Director of Spa Brooks brings a wealth of experience in spa, wellness, health and beauty to her position. A Forbes-trained hospitality professional, Ms. Brooks was promoted from within the Spa at The St. Regis Deer Valley, where she served as Spa Manager. Brooks brings a background in luxury resorts and spas, an ability to foster a culture of excellence and service as well as extensive knowledge of all treatments, services and e...
Machine Investment Group and Taconic Capital Launch Hollywood Volume, a Tribute Portfolio Hotel
Hollywood VOLUME | October 30, 2024
Los Angeles, CA (October 30, 2024) - Today, Machine Investment Group and Taconic Capital announced the launch of Hollywood VOLUME. Formerly tommie Hollywood, the property re-launches as a reimagined lifestyle hotel in the heart of Hollywood’s Vinyl District, joining Marriott International’s Tribute Portfolio. Having opened its doors in 2021, the property’s eclectic, contemporary style was made for the wild-at-heart traveler. The hotel’s interior evokes a warm, inviting ambiance, characterized by earthy tones and natural materials. Soft light filters through, highlighting rich textures and a harmonious blend of mid-century modern elem...
Defining Blended Travel and Its TAM Through Marriott Hotel Examples
Adam and Larry Mogelonsky | October 30, 2024
By Adam and Larry Mogelonsky Every hotelier is already thinking about ways to take advantage of the growth of remote work and bleisure in the post-pandemic travel landscape. Best described now as ‘blended travel’ due to the many different types of travel it encompasses, let’s take a look at what Marriott is doing so you can learn from their example, as well as convince you a bit more about the opportunity here – the total addressable market (TAM) as they say. Whether remote work, temporary relocation, staycation or digital nomadism, with these emerging blended travel dispositions in mind, it behooves hotels to adjust their commerc...
Global Hospitality Study Exposes Critical ‘Aspiration-Reality Gap’ in Measuring Per-Guest Revenue Beyond the Room
Agilysys | October 30, 2024
-- Research from Agilysys reveals 82% of hospitality executives recognize the value of augmenting RevPAR metrics with Revenue Per Available Guest (RevPAG) goals, but 56% feel unprepared to do so -- Oct 30, 2024 (SAN ANTONIO, Texas and ALPHARETTA, Ga.) – Today at the American Hotel and Lodging Association’s The Hospitality Show being held in San Antonio, Texas, Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, released the findings of its 2024 Global Hospitality Impact Study: Unlocking Revenue Beyond the Room. This comprehensive survey of 489 hospitality executives and tec...
Canadian Hotel Development Reaches Historic Heights
LODGING ECONOMETRICS | October 30, 2024
The latest Lodging Econometrics (LE) data from Q3 2024 reveals unprecedented growth in Canada’s hotel development pipeline, with key indicators suggesting an expansion phase is underway. The total pipeline has reached a historic peak of 327 projects (40,799 rooms), with year-over-year growth rates of 19% in projects and 8% in rooms indicating strong developer confidence. Current under construction activity shows remarkable acceleration, with 81 active projects (10,596 rooms) representing a 45% surge in projects and a 29% increase in rooms year-over-year. The early planning phase has experienced the most dramatic growth, with 177 project...
Hiring, Supporting Justice-Impacted Individuals in the Workplace
Penn State School of Hospitality Management | October 30, 2024
UNIVERSITY PARK, Pa. — Hiring those who have criminal records or histories of incarceration serves a significant role in the integration of those individuals back into society while helping hospitality businesses withstand labor shortages, according to researchers in the Penn State School of Hospitality Management. The researchers developed a framework to guide hospitality businesses in the efforts to break down barriers of bias and destigmatize the hiring of these individuals. The team identified three major stakeholder groups — the hired employees, those in the correctional system responsible for administering and overseei...
PolyU Tripartite Hospitality Programme Celebrates 10 Years of Excellence
PolyU School of Hotel and Tourism Management | October 30, 2024
On the occasion of the 10th anniversary of the tripartite Master of Science in Global Hospitality Business (MGH) programme, three international leaders of hospitality and tourism education – the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU), EHL Hospitality Business School (EHL) in Switzerland, and the Conrad N. Hilton College of Global Hospitality Leadership at the University of Houston (UH), USA – have come together to sign a Memorandum of Understanding (MoU) to ensure the continuation of this innovative educational strategy. The signing ceremony took place on 16 October 2024 at the SH...
Day Two at The Hospitality Show Delivers Game-Changing Insights, Hands-On Experiences, and Unmatched Networking for Hotel Owners and Operators
The Hospitality Show | October 30, 2024
SAN ANTONIO (Oct. 30, 2024) –The Hospitality Show (The Show), produced by Questex and the American Hotel & Lodging Association (AHLA), continued today for a second day of programming for hotel owners and operators at the Henry B. González Convention Center in San Antonio, Texas. The Show also celebrated the grand opening of its expo floor, which featured over 400 of the industry’s top vendors offering solutions to drive innovation and profitability, interactive showcases, and dedicated breakout sessions. The main stage opened with three sessions designed to provide insights into growth through development, technology, and commerci...
AHLA Names 2024’S Top General Managers, Hospitality Tech Innovators at The Hospitality Show
The Hospitality Show | October 30, 2024
SAN ANTONIO (Oct. 30, 2024) – The American Hotel & Lodging Association (AHLA) today announced its 2024 General Managers of the Year, TechOvation, and Technology Acceleration Award winners during The Hospitality Show in San Antonio, Texas. AHLA’s 2024 general managers of the year are: GM Lifetime Achievement Award: The Omni Homestead Resort & Spa, Hot Springs, Va., Managing Director Mark Spadoni GM of the Year, Extended Stay Property: TownePlace Suites by Marriott Naples, Fla., General Manager Dasha Chayka GM of the Year, Select-Service Property: Holiday Inn Express and Suites, Twin Falls, Idaho, General Manager Tif...
Thynk Announces Partnership With Cvent to Elevate Hospitality Sales Through Next-Generation Integrations
Thynk | October 30, 2024
Companies aim to drive group sales performance for hotels and venues by streamlining event operations Partnership includes integrations between Thynk and three of Cvent’s leading hotel solutions, Cvent Supplier Network, Smart Custom Proposals and Cvent Event Diagramming Brussels, Belgium & Tysons, Va. – October 30, 2024: Thynk, a provider of next-generation hospitality commercial management solutions, and Cvent, an industry-leading meetings, events, and hospitality technology provider, have announced a strategic partnership to empower hotel and venue sales teams with the solutions they need to drive greater business results. Th...
Bartech Launches Wall-Mounted eFridge Minibar Solution, Enhancing Guest Experiences and Hotel Design Efficiency
Bartech | October 30, 2024
New slim-line automated minibar option increases F&B profitability while providing a more modern and stylish approach to in-room design. Las Vegas — October 30, 2024 — Bartech, the leading global provider of automatic minibar solutions, has announced the latest addition to its product line with the launch of its innovative Flat eFridge minibar solution. Designed to enhance both hotel design flexibility and operational efficiency with its sleek, modern minimalistic aesthetic, the Flat eFridge is set to transform hotels in-room F&B services by ensuring heightened profitability and guest satisfaction. The most recent addition to ...
Nomadix Heads to The Hospitality Show, Where Innovation Ignites Profitability
Speleos Dravillas | October 29, 2024
By Speleos Dravillas It’s been over a year since the inaugural event of The Hospitality Show, and we are excited to head back this week, to reconnect with hotel owners, operators, management companies, investors, developers and others across the industry. It’s been a great time for our industry, with room demand at an all-time high (STR). Hotel average daily rate (ADR) is projected to grow by 4.9% in the next 12 months (Siteminder), and the projected growth of the global hospitality market is set to soar to a staggering $5,816.66 billion by 2027. Industry jobs are finally rising above pre-pandemic levels. Lodging Econometrics ...
Cruise Operators Reap Benefits of Their Own Private Islands
October 29, 2024
By Doyinsola Oladipo NEW YORK (Reuters) - Major cruise operators are steering their ships - and millions of dollars in investments - into their own private destinations packed with excursions, beaches, bars and restaurants. The phenomenon appears to have started with Royal Caribbean Group, which in 2019 opened "Perfect Day at CocoCay," an amusement park-like private destination in The Bahamas that has caught the eye of Wall Street. By operating their own private destinations on small Caribbean islands, Royal Caribbean and other cruise operators have managed to grow revenues faster. "By having their own port and not having to pay p...
STOXX 600 Falls on Earnings Drag, Travel and Leisure Worst Hit
October 29, 2024
By Ankika Biswas and Pranav Kashyap (Reuters) -Europe's main stock index dropped on Tuesday, bruised by a handful of bleak quarterly results from industry majors such as energy giant BP, drugmaker Novartis and lender Santander, while caution also prevailed ahead of some crucial economic data. The pan-European STOXX 600 closed 0.6% lower, after touching an over one-week high intraday. BP's shares dropped 5% to July 2022 lows after the company's third-quarter profit fell to the lowest in almost four years, pushing the energy sector index 1.2% down. Novartis stock fell 4% as investors focused on the Swiss company's lower-than-expecte...
Top-Ranked Lajitas Golf Resort Chooses Agilysys Hospitality Software Solutions to Elevate Guest Experiences and Optimize Revenue Beyond Rooms
Agilysys | October 29, 2024
-- 27,000-acre multi-amenity resort invests in delighting guests with the support of new software platforms for Property Management (PMS), Point-of-Sale (POS), and Golf and Spa operations, plus 10 additional solutions -- OCTOBER 29, 2024 (ALPHARETTA, Ga.) – Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today announced that Lajitas Golf Resort has implemented 14 Agilysys solutions to connect and modernize guest experiences property-wide. These solutions also work together to share data, insights and processes to improve staff efficiencies and optimize revenue across the resort...
How To Be a Successful Hotel General Manager
EHL Insights | October 29, 2024
In the current climate, hoteliers are constantly seeking ways to become better hotel managers, opportunities to advance their careers and distinguish themselves in what is a competitive industry. This blog serves as a vital resource for hotel management professionals who aspire to elevate their skills, expand their networks, and embrace the latest trends and innovations in the field. Whether you are aiming for personal career growth, wanting to enhance guest experience, or seeking strategies to optimize your operation, you will find valuable insights and practical advice here. Discover the 5 transformative steps that will not only im...
HVS ANAROCK MONITOR, October 2024
Dipti Mohan | October 29, 2024
Read the latest edition of the HVS ANAROCK monthly industry update, MONITOR (Monthly Overview of National Industry Trends and Hospitality Report), for the key trends in the Indian hospitality industry. Key highlights include: September 2024: Sustained demand growth has led to consistent improvements in occupancy rates across key markets in September 2024, compared to the same period last year During the month, the average rates showed varied trends across key markets. Q3 CY2024: An increase in occupancy rates was seen during Q3 CY2024 over the same period in CY2023, across all markets except Mumbai. Goa stands out as the...
Navigating AI Strategy: Beyond the Hype to Real Business Value
Mark W. Munger | October 29, 2024
Introduction As a technology consultant working with business leaders across industries, I consistently hear variations of the same question: “I know AI needs to be a priority, but how does it actually fit into MY business?” It’s a valid concern, especially given the intense media focus on AI and the pressure to “keep up” with technological advancement. This article aims to provide clear, actionable insights, backed by recent research and real-world examples, on how to approach AI strategy in your business. Rather than theoretical possibilities, we’ll focus on practical implementation and proven results. The Two Paths to ...
