The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Haytham Said Appointed General Manager of Four Seasons Hotel Miami
Four Seasons Hotel Miami | August 6, 2024
Sharing innovation and world-class experience across South Florida’s celebrated Atlantic coast August 6, 2024, Miami, U.S.A. Cruising from the beaches of Fort Lauderdale and Surfside to the trendy cityscape of Brickell, Haytham Said, a 24-year Four Seasons leader with a keen attention to detail and a forte of making every stay memorable, is continuing to make a mark in South Florida, joining Four Seasons Hotel Miami as General Manager. With a career that blossomed from trainee to General Manager, always with the acclaimed Four Seasons marque, Haytham knows every detail about managing the most service-centric collection of hotels ...
Alexander Hotel Now Open in Mexico City’s Lomas de Virreyes District
Alexander Hotel | August 6, 2024
Located Within the Iconic Torre Virreyes, Alexander Hotel Debuts with Striking Design and First-of-its-Kind Caviar Bar Mexico City, MX (August 6, 2024) – Alexander Hotel, a new boutique hotel in the iconic Torre Virreyes skyscraper, is now open. Positioned in the heart of Mexico City's financial hub, the hotel combines sleek design, meticulous attention to detail, and a Caviar Bar, the first of its kind in Mexico. The five-star hotel features 26 light-filled suites and luxury amenities, including a spa, restaurant, a complete Technogym, and a premium concierge. All suites are equipped with state-of-the-art technology. Just minutes away f...
Springboard Hospitality Promotes Four New General Managers Across Properties in West Hollywood, CA
Springboard Hospitality | August 6, 2024
The Award-Winning Hospitality Management Group Elevates Internal Talent Across Four Hotel Properties in West Hollywood, CA LOS ANGELES, Calif. (August 6, 2024) – Springboard Hospitality, a leading hospitality management company with 48 independent and branded properties in 14 states throughout the U.S., announces the promotion of four dedicated team members to general manager positions across each of its West Hollywood properties: Chance Reno at Hotel Ziggy, Desiree Gardea at Chamberlain West Hollywood (which was recently awarded a Michelin Key), Karla Roque at Le Parc at Melrose, and Tim Erkelens-Probst at Montrose at Bever...
Sebastián Blanco Appointed New General Manager at The Vines Resort & Spa
The Vines Resort & Spa | August 6, 2024
The award-winning hotel in the heart of Mendoza, The Vines Resort & Spa, has named Sebastián Blanco the new General Manager! Sebastián Blanco brings over two decades of luxury hospitality experience to this esteemed resort. His illustrious career includes key roles with prestigious brands such as Four Seasons and Hyatt, where he honed his expertise in Rooms, Food and Beverage, Revenue Management, and Sales and Marketing. His journey in the hospitality industry began with a deep passion for creating exceptional guest experiences, a passion that has only grown stronger over the years. Before joining The Vines Resort & Spa, Sebasti...
Five Key Hospitality Trends for Attracting Tomorrow’s Travelers
Manfred Abraham, CEO, Yonder Consulting | August 6, 2024
By Manfred Abraham, CEO, Yonder Consulting Picture this: As you step up to the check-in counter at a hotel, the receptionist asks, ‘Have you stayed with us before?’ This seemingly simple question reveals a critical flaw in the hotel’s operations and shows that the hotel is falling behind in the way the industry is moving. Let me explain. The travel and hospitality industries were some of the most impacted industries by recent world events. This gave both boutique and chain hotels a chance to evaluate their offerings and take a step back to see what guests really want from their stay. This has resulted in several key trends that will...
IHG Shares Half Year Results to 30 June 2024
IHG Hotels & Resorts | August 6, 2024
Strong performance with operating profit from reportable segments +12% and Adjusted EPS +12%; record signings; on track to return over $1bn to shareholders; confident in long-term growth drivers 1Definitions for non-GAAP measures can be found in the ‘Key performance measures and non-GAAP measures’ section, along with reconciliations of these measures to the most directly comparable line items within the Interim Financial Statements. Trading and revenue H1 Global RevPAR1 +3.0% (Q2 +3.2%), Americas +1.7% (Q2 +3.3%), EMEAA +7.5% (Q2 +6.3%) and Greater China -2.6% (Q2 -7.0%); US RevPAR positive from April, and +2.5% for Q2 ...
Hotel Owners/Operators Beware: You May Be Responsible for More Than 25 Tax Types Paid Regularly to Multiple Jurisdictions
Sam Guevara | August 6, 2024
By: Sam Guevara, Principal, Practice Leader of Tax Technology at Ryan Operators of hotels face a daunting challenge in keeping up and complying with the myriad of tax types, rates, and rules in the locations in which they operate. Failure to comply with local and state taxes can result in liens, loss of licenses, or portions of your operations being temporarily shut down, all potentially impacting revenue, sales of properties, or refinancing. A Typical Weekend Stay Take for example a typical weekend visit by a couple at one of your properties. This couple used an online travel agency (OTA) to book a room and rented a car upon arriving a...
Save the Date: Hunter Hotel Investment Conferences Unveils 2025 Dates and Messaging
The Hunter Hotel Investment Conference | August 6, 2024
ATLANTA (August 6, 2024) – The Hunter Hotel Investment Conference (“HUNTER”), founded by Hunter Hotel Advisors and Georgia State University, today announced the dates and messaging for its highly anticipated 36th conference. The event is scheduled to take place from March 18-20, 2025, at the Atlanta Marriott Marquis. Registration for the conference will open on Monday, August 19, 2024. Under the messaging “Elevate Your Game,” this year’s conference aims to inspire attendees to elevate their networks, industry knowledge and deal-making strategies. This call-to-action will be integrated throughout the event’s content and pro...
Hotel Sales Habitudes for Booking More Groups, Conferences, and Events – Complimentary Registration Now Open for Doug Kennedy’s Next Webca
Doug Kennedy | August 6, 2024
Sponsored By Travel Outlook and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, August 16, from Noon – 12:45pm EST. REGISTER HERE “Today’s hotel and event salespeople work in completely different environments than most of their leaders experienced,” said KTN President Doug Kennedy. “Meeting planning and event booking sites have created a flood of leads, which can be overwhelming for salespeople.” When revenues drop, salespeople are required to meet prospecting quotas, based on a set number of calls, sent ema...
MOLLIE Aspen Partners With Hotel Internet Services for Future-Proof WiFi and High-Speed Guest Connectivity
Hotel Internet Services, Inc. | August 6, 2024
Luxury boutique property adopts scalable network design to support new advances in smart internet technology. ASPEN, Colo. — August 6, 2024 — Hotel Internet Services (HIS), a full-service provider of internet connectivity services and solutions for the hospitality industry, has announced the deployment of a sophisticated WiFi network upgrade for MOLLIE Aspen in Aspen, Colorado. A newly constructed luxury property designed to reflect the natural beauty of its mountain surroundings and offer refined comfort and convenience to its guests, MOLLIE Aspen selected HIS to design and implement a scalable network that would outperform typical Wi...
USALI 12th Revised Edition, Deep Dive: Annual Mandatory Brand and Operator Costs – Schedule 16
HFTP | August 5, 2024
Just released, the Uniform System of Accounts for the Lodging Industry (USALI) 12th Revised Edition has been meticulously updated by the Global Finance Committee (GFC) with guiding principles to enhance transparency in reporting, broaden data sets to better inform decision-making, and align with contemporary practices. To support its release, GFC members are also presenting a series of webinars. Be sure to register for the monthly “USALI 12th Revised Edition, Deep Dive” webinars running through September 2024. Accompanying the webinars are correlating blog posts, including this one which precedes the webinar “USALI 12th Re...
R Collection Hotels Appoints New General Manager Claudio Coriasco for Luxury Mountain Properties
R Collection Hotels | August 5, 2024
ITALY - August 5, 2024 R Collection Hotels is pleased to welcome Claudio Coriasco, who brings a wealth of experience and a deep passion for luxury hospitality to his role as General Manager. Returning to Italy in 2013 after a significant tenure in the tourism market in Israel, Claudio Coriasco took on the role of General Manager at the Grand Hotel Royal e Golf in Courmayeur. His journey continued with the successful opening of the CampZero Luxury Resort in 2016. Since 2020, he has been managing the Montana Lodge & Spa in La Thuile before joining the R Collection Hotels family where he now oversees operations at both Montana Lodge & ...
Grand Hyatt Scottsdale Resort Expected to Debut in Early October 2024 After $115M Renovation
Hyatt Regency Scottsdale Resort & Spa | August 5, 2024
Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch will transition to the first Grand Hyatt hotel in Arizona, with transformative renovations of accommodations, pool, suites, and food and beverage concepts. SCOTTSDALE, Ariz. (August 5, 2024) – With a phased full property renovation under way, Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch expects to unveil its highly anticipated $115 million property-wide renovation and rebrand to Grand Hyatt Scottsdale Resort in early October 2024, marking the first Grand Hyatt hotel in Arizona. The newly reimagined luxury resort invites guests to connect with the captivating spirit of ...
Ennismore and Kasada Sign First Hyde Hotel in Africa
ENNISMORE | August 5, 2024
Hyde Johannesburg marks a major milestone for Ennismore as the brand’s first hotel in Africa. This acquisition marks Kasada’s 1st investment in Johannesburg. Ennismore, the fastest-growing lifestyle and leisure hospitality company, and Kasada, the leading independent real estate private equity platform dedicated to delivering attractive, sustainable value across the hospitality sector in Africa, are delighted to announce the signing of Hyde Johannesburg. The opening marks a series of significant milestones, including Ennismore’s first hotel in Johannesburg, the first Hyde hotel in Africa, and Kasada’s first investment in Johan...
Marriott International in the Caribbean and Latin America Names Federico Greppi as Chief Operations Officer
Marriott International, Inc. | August 5, 2024
Miami, FL - August 5, 2024 - Marriott International has announced Federico Greppi as Chief Operations Officer (COO) for Caribbean and Latin America (CALA). In this role, the Argentine executive with extensive experience in Latin America will lead operations in the CALA region. "Federico is a dedicated professional with strategic planning skills and a keen focus on the day-to-day operations," said Brian King, President of Marriott International CALA. "His ability to translate Marriott International's global vision into effective local actions has been invaluable to our business, earning him recognition from the team, owners, and operators."...
Why Recruiting Tech Talent in Hospitality Is a Challenging Task
EHL | August 5, 2024
This article was written as part of HFTP Digital Horizons 360 Symposium in Palma de Mallorca and also appeared in the inaugural issue of HFTPs magazine TechFin Hospitality. As technology is becoming gradually more important in hospitality, the industry is facing a significant challenge: a shortage of skilled IT professionals capable of navigating the complexities of modern day technology. Developing IT talent has become a pressing concern for hotels and resorts worldwide as they strive to harness the full potential of digital innovation. One of the primary issues facing the hospitality industry is the competition for tech talent. With ...
Southern Ocean Lodge Names Robyn Bautovich as General Manager
Baillie Lodges | August 5, 2024
KANGAROO ISLAND, AUS (August 2024) – Baillie Lodges award-winning flagship property Southern Ocean Lodge has named esteemed tourism industry leader Robyn Bautovich as General Manager. Robyn is already heading up the family-like team at the remote 25-suite luxury lodge on Kangaroo Island’s wildly beautiful south coast. Robyn joins the growing Baillie Lodges portfolio of lodges as part of a more than twenty-year career in hospitality, which has included resort General Manager roles in some of the world’s most sought-after tourism destinations and some excellent travel adventures along the way. Robyn brings to the role extensive exper...
Why More Investors Are Checking In to Nordic Hotels
JLL | August 5, 2024
The Nordic hotel investment market has typically been characterized by strong local currency and domestic or pan-Nordic capital deals, limiting competition and making it harder for overseas investors to gain access. But that’s all starting to change. While established domestic investors such as Pandox, Balder or NREP have historically dominated the market, for the first time, a broader range of European players from family offices to private equity funds and institutional core plus investors are checking-in to the Nordic hotel market. High living standards, social equality, and political stability make the Nordics attractive for b...
Banyan Group Expands Multi-Brand Presence in Vietnam With Angsana Quan Lan in Bai Tu Long Bay
Angsana | August 5, 2024
Entwined with abundant biodiversity and a pristine coastline, Angsana Quan Lan is a natural paradise embracing Bai Tu Long Bay, a more secluded gateway to Ha Long Bay Vietnam, 5 August 2024 – Angsana, a brand of Banyan Group, is proud to announce the opening of Angsana Quan Lan. Nestled in Vietnam's Bai Tu Long Bay, Angsana Quan Lan boasts 156 rooms and suites offering stunning views of the Gulf of Tonkin. Guests can enjoy dining at three distinct venues and unwind at Angsana Spa, as well as the brand's signature '101 Things To Do' that celebrate Vietnam's coastal charm. “We are thrilled to present Angsana Quan Lan, nestled on an outl...
Mondrian Singapore Duxton Appoints Guillaume Gallas as General Manager
Mondrian Singapore Duxton | August 5, 2024
MONDRIAN SINGAPORE DUXTON’S NEW GENERAL MANAGER GUILLAUME GALLLAS CHEF KENNY HUANG TAKES THE REINS AS THE NEW EXECUTIVE CHEF Guillaume Gallas has taken the reins of the collective of creatives, disruptors, mavericks, and provocateurs who constitute the Mondrian Singapore Duxton family, with a mission to take the art-forward, community-focused lifestyle hotel to the next level Having worked with Alain Ducasse for seven years at the acclaimed “Hotel de Paris” in Monaco, and in London and Hong Kong, Gallas has a deep-rooted passion for all things culinary and has already been working his magic with the Mondrian team. A new wood-f...
AHLA Statement on Revisions to Destructive NYC Hotel Bill
AHLA | August 5, 2024
NY City Council takes direct aim at NYC’s iconic hotel industry with proposed legislation that would lead to grave, far-reaching damages WASHINGTON (Aug. 5, 2024) – American Hotel & Lodging Association Interim President & CEO Kevin Carey issued the following statement after the release of a revised bill that would impose drastic new measures against hotels in New York City: “The city council’s discussions regarding the Hotel Safety Act continue to exclude those who will be most affected by the legislation – hotel owners, management companies, sub-contractors, and tens of thousands of hotel workers. It is imperative that...
Conrad Gass Named as Director of Food & Beverage for the Shore Hotel in Santa Monica, California
Shore Hotel | August 2, 2024
Hospitality Veteran Conrad Gass to Lead the Highly Anticipated Shoreside Restaurant Opening at Shore Hotel in Santa Monica this Fall SANTA MONICA, Ca. (August 2, 2024) – Shore Hotel, situated on Ocean Avenue in the heart of Santa Monica, is delighted to introduce Conrad Gass as its new Director of Food & Beverage. With his arrival timed perfectly for the launch of the hotel’s new coastal-inspired restaurant Shoreside, Conrad looks forward to leading the Shore Hotel team towards a successful opening. Conrad brings over twenty years of experience and a deep passion for the culinary and mixology industry to his role as Food &...
Pendry Hotels & Resorts Welcomes Derek Lescrinier as General Manager of Pendry Natirar in Somerset County, New Jersey
Pendry Natirar | August 2, 2024
ORANGE COUNTY, CALIF. (August 1, 2024) - Pendry Hotels & Resorts is pleased to announce the appointment of Derek Lescrinier as the General Manager of Pendry Natirar. Lescrinier brings a wealth of experience and a proven track record in luxury hospitality to the resort, set to open fall 2024. Pendry Natirar is set to redefine the country estate experience with its grand Tudor-style architecture, 66 guest rooms and suites, 24 contemporary countryside Pendry Residences, and an array of amenities including the acclaimed Ninety Acres restaurant, Spa Pendry, and extensive outdoor activities. Derek Lescrinier joins Pendry Natirar from Monta...
Marriott International Appoints Sam Basu as Area General Manager for Puerto Rico and General Manager of the Ritz-Carlton, San Juan
The Ritz-Carlton Hotel Company | August 2, 2024
(San Juan, Puerto Rico – July 2024) - Marriott International is pleased to announce Sam Basu as new Area General Manager of Puerto Rico, and concurrently to General Manager of the iconic The Ritz-Carlton, San Juan. With over two decades of extensive experience in luxury hospitality spanning across the United States, Central America and Puerto Rico, Basu will oversee the breadth of Marriott’s portfolio on the island, liaise with franchise partners, foster relationships with local officials and lead the highly anticipated re-opening of The Ritz-Carlton, San Juan. As the General Manager of The Ritz-Carlton, San Juan, Basu brings a wealth...
