The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Hyatt Launches Development of Andaz Jakarta Sudirman in Indonesia
Hyatt Hotels Corporation | August 2, 2024
Andaz Jakarta Sudirman is set to debut in 2028 in one of Jakarta’s tallest buildings CHICAGO (August 2, 2024) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a management agreement with PT Central Sudirman Development, for the first Andaz hotel in Jakarta, Indonesia. Slated to open in early 2028, the hotel will be an integral part of Two Sudirman Jakarta, a mixed-use two-tower development poised to be amongst the tallest skyscrapers in the country. Located in the heart of the central business district, the hotel will be the first Andaz-branded urban hotel in Indonesia complementing An...
Corendon Amsterdam Schiphol Airport Hotel Unveils Multi-Million-Dollar Renovation
Corendon Amsterdam Schiphol Airport | August 2, 2024
Modern Enhancements Infused with Traditional Dutch Touches at Iconic Airport Property; Corendon Revamps all Guestrooms, Meeting Spaces & Public Amenities AMSTERDAM, The Netherlands – (August 2, 2024) – Corendon Amsterdam Schiphol Airport, a Tribute Portfolio Hotel, has completed a multi-million-dollar renovation, just in time for travelers visiting Amsterdam for the city’s lively fall event schedule. Collaborating with the creative studio D/DOCK, Corendon Hotels & Resorts has reimagined the property’s 207 suites and all public spaces, creating a fresh identity as part of Marriott’s Tribute Portfolio, which features charact...
The Beaumont Mayfair in London, UK Unveils Extensive Renovations to Coincide with its 10th Anniversary
The Beaumont Mayfair | August 2, 2024
Having recently unveiled the results of a multi-million extension and renovation and with further investment on the way, this year The Beaumont Mayfair celebrates a decade as one of London’s most treasured hotel landmarks, as well as welcoming newly appointed CEO, Stuart Procter JULY 2024 – Positioned in the heart of Mayfair overlooking Brown Hart Gardens, London’s iconic hotel landmark, The Beaumont Mayfair announces its grand reintroduction following a stunning multi-million-pound renovation to coincide with its 10th anniversary. Now under the visionary leadership of newly appointed CEO Stuart Procter - who brings over 20 years o...
Renovations Near Completion for the Hyatt Regency Greenwich in Connecticut
Hyatt Regency Greenwich | August 2, 2024
OLD GREENWICH, Conn. (August 2, 2024) – Hyatt Regency Greenwich and Trinity Investments are proud to announce a nearly $40 million renovation, adding a modern touch to the historic campus while incorporating nods to the destination and the site’s past. The top-to-bottom transformation encompasses updates to the pool and fitness center, a new atrium event space, the introduction of Glenna’s Cafe and Market alongside Townsend Bar, and a complete remodel of all 374 guest rooms and suites. Designed by Curioso Design Studio, the enhancements to Hyatt Regency Greenwich come as the hotel approaches its 40th anniversary in 2026. Paying homa...
BWH Hotels today Opens the Best Western Premier Ottoperla Hotel in Istanbul, Türkiye
BWH Hotels | August 2, 2024
Türkiye Emerges as the Ultimate Summer Destination with BWH Hotels Istanbul, Türkiye (August 2, 2024) – BWH Hotels today announced the opening of the Best Western Premier Ottoperla Hotel in Istanbul, further showcasing the brand’s strategic growth and expansion throughout Türkiye. The Best Western Premier Ottoperla Hotel is located along the serene shores of the Marmara Sea, providing guests with breathtaking views and easy access to Istanbul's historic and cultural landmarks. The property’s 120 guest rooms and suites highlight its modern architecture and provide luxurious amenities, including an on-site spa, gym, playground...
Four Seasons Hotel Osaka Debuts in Japan
Four Seasons in Japan | August 2, 2024
Featuring the city’s first contemporary ryokan experience on its own dedicated floor, Four Seasons Hotel Osaka welcomes local and regional guests and international travellers to discover why this fascinating city is rapidly increasing in popularity on the world stage A new beacon of luxury and style takes its place in the heart of one of the world’s most dynamic cities, welcoming travellers and local guests with open arms and genuine warmth. The all-new Four Seasons Hotel Osaka is now open. “With each new hotel opening, we strive to create new and exciting experiences grounded in our genuine care and personalized service, while ...
IHG Hotels & Resorts Opens the InterContinental San Antonio Riverwalk in Texas
InterContinental Hotels & Resorts | August 2, 2024
SAN ANTONIO, TX (AUGUST 2, 2024) – Today, InterContinental Hotels & Resorts, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, announces the opening of the InterContinental San Antonio Riverwalk. The debut of the 390-room hotel — which features more than 18,000 square feet of meeting space, four new restaurants and bars, and impeccable Les Clefs d’Or concierge service — sets a new standard for luxury accommodations in the region. Located one mile from the Henry B. Gonzalez Convention Center and steps away from the city’s famed River Walk, the 21-story hotel is within walking distance of many of the city’s ...
Hotel Yellowstone Opens in Jackson Hole, Wyoming
Hotel Yellowstone | August 2, 2024
Jackson Hole Welcomes Adults-Only, Luxury Hotel to the Destination JACKSON, Wyo., Aug. 2, 2024 -- Today, Hotel Yellowstone at Jackson Hole is thrilled to celebrate its grand opening as the destination's first and only adults-only hotel. Nestled atop the East Gros Ventre Butte, Hotel Yellowstone touts Jackson Hole's sole unobstructed views of the majestic Teton Mountain Range and expansive Snake River Valley. Opening its doors to guests seeking unparalleled tranquility, complemented by opulent amenities and accommodations, the much-anticipated hotel features 36 sumptuous suites, privately housed in clusters across the property's four a...
Marriott International Signs Agreement With Zhong An Commercial Group to Bring W Hotels to Hangzhou, China
Marriott International, Inc. | August 2, 2024
Marriott International, Inc. recently announced that it has signed an agreement with Zhong An Commercial Group, part of China New City Group, to bring the W Hotels brand to Hangzhou. Anticipated to open in 2031, W Hangzhou will be located at the northwest intersection of Minhe Road and Liyi Road in Qianjiang Century City, Hangzhou’s developing new CBD. With its bold, detail-driven design, elevated service, and engaging always-on programming, the hotel is poised to become a new symbol of luxury hospitality in Hangzhou. "We are thrilled to collaborate with Zhong An Commercial Group to introduce W Hotels to Hangzhou, inviting guests to indu...
RLJ Lodging Trust Acquires Hotel Teatro in Denver, Colorado
RLJ Lodging Trust | August 2, 2024
BETHESDA, M.D.--RLJ Lodging Trust (the “Company”) (NYSE: RLJ) today announced that it has acquired the fee simple interest in the 110-room Hotel Teatro in Denver (the “Hotel”) for a purchase price of $35.5 million. The Hotel was redeveloped into an independent boutique lifestyle hotel following the transformational conversion of the historic Denver Tramway Company office building, built circa 1911. The hotel is expected to generate over a 10% stabilized yield. “We are pleased to expand our footprint in Denver by acquiring this unique boutique lifestyle hotel located in a prime location within Denver, in an off-market deal,” com...
Dubai Welcomes a Record 9.31 Million Visitors in the First Half of 2024
Dubai Department of Economy and Tourism | August 2, 2024
National, 2nd August 2024: Dubai welcomed 9.31 million international overnight visitors from January to June 2024, a 9% increase over the 8.55 million tourist arrivals in the first half of 2023, according to data published by Dubai Department of Economy and Tourism (DET). Following a landmark 2023, when the city hosted 17.15 million international overnight visitors, Dubai maintained its robust tourism momentum into the first six months of this year, putting the city on track for a record performance in 2024. Driven by DET’s efforts in collaboration with stakeholders and partners, the growth in international visitation aligns with the ove...
AHLA Statement Regarding Lack of Senate Action on Hotel Tax Relief Bill
AHLA | August 2, 2024
WASHINGTON (Aug. 2, 2024) – American Hotel & Lodging Association (AHLA) Interim President & CEO Kevin Carey issued the following statement today after the Senate failed to advance the Tax Relief for American Families and Workers Act, H.R. 7024. “We’re disappointed the Senate failed to advance this bipartisan bill, which would provide critical tax relief for hoteliers who are still struggling to deal with a nationwide workforce shortage, multiple harmful new federal regulations, and the lingering effects of inflation,” said AHLA Interim President & CEO Kevin Carey. “AHLA is grateful to Rep. Jason Smith and Sen. Ron W...
U.S. Hotel Results for Week Ending 27 July
CoStar Group | August 2, 2024
WASHINGTON – 2 August 2024 – The U.S. hotel industry reported lower performance results than the previous week and mixed comparisons year over year, according to CoStar’s latest data through 27 July. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 21-27 July 2024 (percentage change from comparable week in 2023): Occupancy: 72.0% (-0.4%) Average daily rate (ADR): US$164.45 (+1.3%) Revenue per available room (RevPAR): US$118.37 (+0.9%) Among the Top 25 Markets, New Orleans saw the highest year-over-year occupancy increase (+16.9% to 66.7%). ...
Lodging Econometrics: Dallas Continues to Lead U.S. Construction Pipeline
Lodging Magazine | August 2, 2024
According to the recent Q2 2024 United States Construction Pipeline Trend Report from Lodging Econometrics (LE), at the close of the quarter, the five markets with the largest hotel construction pipelines were led by Dallas with 189 projects, just four projects shy of its record-high at the end of Q4 2023 and a new record-high 22,392 rooms. Atlanta followed with a record-high 159 projects/18,522 rooms, then the Inland Empire with a record-high 124 projects/12,569 rooms, Nashville with 123 projects/15,924 rooms, and Phoenix with 120 projects/15,627 rooms. Ten states claim 60 percent of the rooms in the pipeline: Texas, California, Florida...
Recent Challenges Faced by the Monterey County Lodging Market
Curtis Herbolich | August 2, 2024
Similar to other resort destinations in California, Monterey County was initially affected by the COVID-19 pandemic; however, the economic effects in 2020 were somewhat minimized by the market’s proximity to the San Francisco Bay Area. Monterey’s appeal as a picturesque, lower-density, drive-to destination drew significant interest from those seeking refuge from urban centers during the pandemic. According to STR, Monterey County experienced a faster rebound across all hotel performance metrics in 2021 than the San Francisco Bay Area, driven by a surge in demand for outdoor leisure attractions, such as Pebble Beach Golf Resorts, Big...
Four Takeaways from Destinations International
Andrew van der Feltz | August 2, 2024
By Andrew van der Feltz, Global Senior Director, Business Development, Expedia Group Media Solutions Several key themes drove the conversation at this year’s Destinations International Annual Convention. While some of these topics aren’t necessarily new, their impact on destinations and the opportunities they create are evolving. Hear are our top four takeaways from this year’s event. 1. Improving underserved travelers’ experiences should be a priority. Diversity and inclusion play a vital role in travel. Conversations highlighted perspectives on social inclusion from a range of destination marketing organizations, including H...
Two Sides of Customer Service: The Dark Side and the Shep Side
Shep Hyken | August 2, 2024
Let’s play a game. We can call it Lousy Service Versus Good Service, or a better title I came up with: The Dark Side Versus the Shep Side. The Dark Side of service is just bad. The opposite is what I teach in my CX keynote speeches and customer service training program. Here are some Dark Side and Shep Side examples: Dark Side: Making customers wait for long, unreasonable lengths of time. Shep Side: Customers don’t wait. But that’s not always possible, so if they do have to wait, they are told how long, and the company honors its commitment. Dark Side: Employees are rude. In my annual customer service r...
Hotel Indigo Jabal Akhdar Resort & Spa Debuts in the Mountains of Oman
IHG | August 1, 2024
Dubai, United Arab Emirates, 3 September 2024: IHG Hotels & Resorts debuts its first Hotel Indigo resort in the Middle East with the opening of Hotel Indigo Jabal Akhdar Resort & Spa. Jabal Akhdar, meaning "Green Mountain" in Arabic, is a majestic range in Oman known for its stunning landscapes and cooler climate. Famed for terraced gardens, ancient villages, and dramatic canyons, the new Hotel Indigo resort is nestled 2,000 metres above sea level, featuring 173 beautifully designed rooms, suites, and chalets, each offering majestic views of the neighbouring mountains. The new property is located a two-hour drive from Oman’s c...
Rhode Island’s Newport Harbor Island Resort Welcomes Jaysen Elrod as Executive Chef
Newport Harbor Island Resort | August 1, 2024
The newly renovated coastal resort appoints Jaysen Elrod to oversee culinary operations NEWPORT, RI. (August 1, 2024) – The newly reopened Newport Harbor Island Resort, a quintessential New England coastal destination and the only resort on Goat Island, announces the appointment of Jaysen Elrod to Executive Chef, effective immediately. In his new role, Elrod has overseen the re-concepting of the on-site dining outlets and will manage all culinary operations for the resort, which just underwent a $50 million renovation in time for the summer season. “We are thrilled to announce this incredibly well-deserved promotion for Chef Jays...
Four Seasons Resort Orlando Names Ali Mohammed as Regional Vice President and General Manager
Four Seasons Hotel | August 1, 2024
Mohammed brings 24 years’ experience with Four Seasons August 1, 2024, Orlando at Walt Disney World Resort, U.S.A. Ali Mohammed has been appointed as Regional Vice President and General Manager of Four Seasons Resort Orlando at Walt Disney World Resort, effective immediately. Mohammed has spent the past 24 years with Four Seasons, gaining invaluable experience in each role, spanning the globe in a variety of instrumental positions. Mohammed joins Four Seasons Resort Orlando after serving as General Manager of Four Seasons Hotel Miami since 2022. While in this role, he led the USD 22 million renovation of the hotel guest rooms, ...
Manchester Grand Hyatt San Diego Appoints Dena Roady as Area Vice President and General Manager
Manchester Grand Hyatt San Diego | August 1, 2024
Hyatt Veteran Dena Roady Joins the Team at the Iconic, San Diego Waterfront Property San Diego, Calif. (August 1, 2024) – Nationally recognized Southern California hotel, Manchester Grand Hyatt San Diego, announces today the appointment of Dena Roady as the new Area Vice President and General Manager of the renowned property overlooking the San Diego Bay. Originally from Colusa, California, Roady boasts an impressive 28 years of leadership and hospitality experience with Hyatt. Roady most recently served as Area Vice President and General Manager at Andaz Maui at Wailea Resort and Spa, where she oversaw the overall strategy, performance...
Aparium Hotel Group Names Alfonce Mckinney as General Manager of Hotel Granada in Atlanta, Georgia
Hotel Granada | August 1, 2024
Hotel Granada, the upscale boutique hotel from Aparium Hotel Group bringing new life to a fully renovated historic building in Midtown Atlanta this August, is proud to announce its executive team. Leading the charge are General Manager, Alfonce McKinney; Director of Sales and Marketing, Violaine Diogene; and Director of Lifestyle, Chay Steer. Together, they will spearhead curated community events, deliver thoughtful service to guests and in-town visitors, and drive successful business for the property as it celebrates its grand opening and beyond. Alfonce J. Mckinney, III, General Manager Originally from the southside of Chicago, IL, McK...
Host Hotels & Resorts Acquires 1 Hotel Central Park in New York City
Host Hotels & Resorts, Inc. | August 1, 2024
BETHESDA, Md., August 1, 2024-- Host Hotels & Resorts, Inc. (NASDAQ: HST) (“Host” or the “Company”), the nation’s largest lodging real estate investment trust, today announced that it has acquired the fee simple interest in the 234-room 1 Hotel Central Park (the “Property”) for approximately $265 million in cash. The acquisition price represents an 11.1x EBITDA multiple or a cap rate of approximately 8.1% on the Property’s 2024 estimated results1. The Property is expected to be among Host’s top-10 assets based on estimated full year 2024 results, with expected RevPAR of $545, Total RevPAR of $735, and EBITDA per key o...
Archipelago International and Noval Properties Sign Six Management Agreements in the Dominican Republic
Archipelago International | August 1, 2024
PUNTA CANA, Dominican Republic, August 1, 2024-- In an unprecedented move, Archipelago International, the largest privately-owned hotel management group in Southeast Asia, has joined forces with Noval Properties, a premier real estate developer in the Dominican Republic. This strategic alliance, formed in November 2023, is proud to announce the signing of six comprehensive management agreements that will see the introduction of Archipelago International's esteemed brands and innovative property management solutions to the Dominican Republic's flourishing hospitality and real estate markets. This collaboration is set to revolutioni...
