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The St. Regis Deer Valley Appoints Tyler Mugford as New General Manager
May 27, 2021
PARK CITY, UTAH – May 27, 2021 – The St. Regis Deer Valley, one of the world's most luxurious mountain resorts, today announced the appointment of Tyler Mugford as General Manager, effective immediately. Mugford brings more than a dozen years of luxury hospitality experience to his new role overseeing all hotel operations for The St. Regis Deer Valley, located on the slopes of the Wasatch Range in Utah's Deer Valley. Mugford’s industry career, which spans across properties in the western U.S. and with multiple hotel companies, makes him uniquely qualified for General Manager of The St. Regis Deer Valley. Mugford comes to The St. ...
White Elephant Resorts Selects Cloud5 for Flexible and Reliable PBX Services
Cloud5 Communications | May 27, 2021
Chicago, IL. — May 27, 2021 — Cloud5 Communications, a leading provider of communications solutions for the world’s top hotel brands and management companies, today announced the deployment of its PBX solution by White Elephant Resorts. White Elephant now utilizes Cloud5 PBX services in all seven of its Nantucket Island, MA and Palm Beach, FL destinations. A hospitality management group headquartered in Nantucket, Massachusetts, White Elephant Resorts features a unique collection of landmark hotels and luxury resorts. Its locations include the White Elephant Nantucket, White Elephant Palm Beach , The Wauwinet, Jared Coffin House, The...
Hotel Lulu Opens in California Following Renovation and Rebranding
Hotel Lulu | May 26, 2021
Anaheim, CA (May 26, 2021) – Hotel Lulu, a quintessential California hotel nestled in the heart of Anaheim, opens its doors on May 14, 2021. Ideally located just steps from Disneyland® and minutes from Anaheim Convention Center, this welcoming and playful property boasts laidback California design details with a modern twist. Outfitted with 310 guestrooms, Hotel Lulu features signature restaurant Lulu’s Kitchen; the new Lulu’s Coffee, serving Intelligentsia Coffee; a beautiful outdoor pool; 24/7 fitness center; 5,400 square feet of meeting and event space; and an onsite Disneyland® Insiders team. The hotel is managed by Azul Hos...
More Tech Needed for Managing Group Contracts
Larry and Adam Mogelonsky | May 26, 2021
By Larry and Adam Mogelonsky The rumors are true…groups are already starting to rebound. You may not be seeing that in the form of RFPs and spikes in search traffic. Rather, it’s happenings amongst friends and corporate executives. “Hey, we’re all vaccinated now, and the government is saying we’ll be able to gather soon, so let’s start planning something for this fall because we all haven’t seen each other in a long time,” said the CEO to the CFO during their latest fireside Zoom chat. True, large-scale conventions with thousands of attendees intermingling will be the last segment to return, but smaller meetings and regi...
Amadeus Data Alert: Hotel Occupancy Insight for the U.S. Memorial Day Holiday Points to Strong Start for Summer Travel
Amadeus | May 26, 2021
As the school year winds down in many states, Memorial Day starts the summer vacation season in the United States.. Amadeus, a global leader in travel technology, with its unique ability to track forward-looking hotel occupancy in major markets around the world, is seeing continued positive momentum in hospitality based on hotel occupancy for Memorial Day weekend. The top five destinations based on hotel occupancy are: Moab, UT Key West, Florida Sierra Vista, Arizona Destin, Florida Hilton Head Island, South Carolina All five destinations are tracking over 80% occupancy for the weeks leading up to the holiday, which ...
Driftwood Capital Begins Conversion of Downtown Wilmington Office Tower Into a 134-Key Staybridge Suites Hotel
Driftwood Capital | May 26, 2021
Wilmington, Del. (May 26, 2021) – Driftwood Capital, a vertically integrated commercial real estate investment, development and lending platform specializing in hospitality, announces that it has begun construction on the $31 million conversion of an 11-story office building into a brand new Staybridge Suites hotel in downtown Wilmington, Delaware. The property, which will consist of 134 suite-style rooms with a contemporary look and feel, is expected to open to the public in the second quarter of 2022. The project team includes Whiting-Turner Contractor Co. and Dever Architects. Driftwood Hospitality Management (DHM), a national hotel o...
A Little Incentive Goes a Long Way
PolyU’s School of Hotel and Tourism Management | May 26, 2021
With the right email marketing campaign, a hotel can thrive in an industry characterised by cutthroat competition, according to Dr Daniel Leung and Ms Megan Tsou of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. Drawing on the experiences of real-life Chinese consumers, the authors provide pioneering empirical evidence of how hotel firms can optimise their email advertising to attract and retain customers. By appropriately framing their price promotions and personalising their emails to suit travellers’ unique cultural backgrounds, hotels can regain a foothold in their weakened industry. This will...
Paula McColgan Appointed Director of Sales & Marketing at The Goring
The Goring | May 26, 2021
LONDON (May 2021) — The Goring is delighted to announce the appointment of Paula McColgan as Director of Sales & Marketing. A hands-on and high-energy leader with over 25 years’ experience in global luxury hotel sales and marketing, Paula’s diverse background spans a broad range of sales and marketing disciplines alongside her natural ability to recruit, build and manage a highly motivated team. Paula most recently held the position of Director of Sales & Marketing at The Carlton Tower Jumeirah and Jumeirah Lowndes Hotel, London, ahead of their June 2021 relaunch. Prior to this, Paula headed up the Sales &...
Pendry Hotels & Resorts Opens Pendry Chicago in Reimagined 1920s-Era Carbide & Carbon Building
Pendry Chicago | May 26, 2021
CHICAGO (May 26, 2021) – Pendry Hotels & Resorts today announced the opening of Pendry Chicago. Located in the heart of the Loop neighborhood, Pendry Chicago is a reimagination of the iconic 1920s-era Carbide & Carbon Building, a true American Art Deco landmark. Pendry Chicago delivers 364 newly redesigned guestrooms and suites; completely renovated and reinvigorated public spaces including the hotel’s signature modern French brasserie and cafe, Venteux; the intimate Bar Pendry; The Billiard Gallery, and a summer rooftop bar, set 24 stories above Michigan Avenue to debut June 25 as Château Carbide, a day-to-night exp...
The Worst Sales Call Ever / Shep Hyken
Shep Hyken | May 26, 2021
Even though this is about a sales presentation, it ties into customer service. It has to do with preparation, knowing your customer, understanding what they want, and more. This is what great salespeople do to prepare for a meeting with a customer or client. This is how anyone delivers a better experience, regardless of whether it’s during the sales process or any other interaction the customer has with people in a company. It is how relationships are built. So, maybe the story I’m about to share isn’t truly the worst sales call ever, but it was really bad. I’ll let you be the judge. I was contacted by a vendor who wanted to upg...
Med Spa: A Cure for Ailing Hotels / Pierre Verbeke
Pierre Verbeke | May 26, 2021
By Pierre Verbeke To say that the hospitality and travel industry has been affected by the worldwide pandemic is truly an understatement. Those who have careers in hospitality management or other roles in the industry have been faced with unprecedented obstacles like travel bans and the inability to gather for large functions, which has made it almost impossible to be successful. As the restrictions are slowly lifted and people are starting to travel and gather again, hospitality professionals have been met with a new set of rules to follow as well as demands from guests who want to ensure their safety during this difficult time. They a...
IHG Hotels & Resorts Signs Three Hotels in Turkey Across Its Luxury, Premium and Essentials Collections
IHG® | May 26, 2021
Strategic market growth continues with the unveiling of InterContinental Grand Ankara, Crowne Plaza Istanbul Tuzla Viaport Marina and Holiday Inn Express Ankara Airport. IHG Hotels & Resorts (IHG), one of the world's leading hotel companies, is proud to announce its continued strategic expansion in Turkey with three signings – InterContinental Grand Ankara, Crowne Plaza Istanbul Tuzla Viaport Marina and Holiday Inn Express Ankara Airport. This outstanding trio of properties further strengthens IHG Hotels & Resorts’ growth across its Luxury, Premium and Essentials collections through the addition of nearly 600 rooms. It also rein...
Aimbridge Hospitality Appoints Adam Snow to Executive Vice President, Strategy & Analytics
Aimbridge Hospitality | May 26, 2021
[PLANO, TX] (May 26, 2021) – Aimbridge Hospitality, the leading, global, third-party hotel management company, announced that they have hired Adam Snow to fill the role of Executive Vice President, Strategy & Analytics, where he will ensure data, analysis and strategy work together to streamline decision-making and drive more profitable growth. Reporting to Chief Financial Officer, Tom Song, Snow will leverage his experience and background to partner with leaders across all of Aimbridge’s disciplines, guiding strategic and analytical thinking, exploring opportunities, and uncovering any emerging threats to help them make decisions ...
Shiji Group Builds Custom Integration for Wyndham Hotels & Resorts to Connect Multiple Technology Platforms and Broaden Global Distribution
Shiji Group | May 26, 2021
ATLANTA, GEORGIA, May 26, 2021 – Shiji Group has recently announced its strengthened relationship with longtime customer Wyndham Hotels & Resorts through the connecting of the hotel group’s multiple technology platforms across global markets via Shiji Distribution Solutions. Shiji Distribution Solutions allows select Wyndham properties in China to be listed on Wyndham’s global CRS solution, Sabre’s eCRS, and grants Wyndham more connectivity to unique Chinese distribution partners. Through this connection, all of Wyndham’s Chinese hotels are able to take advantage of the special tools Shiji has released in China, including ...
Paramount Lodging Advisors Arranges the Sale of the DoubleTree by Hilton St. Louis Airport Hotel
Paramount Lodging Advisors | May 25, 2021
St. Louis, MO—Paramount Lodging Advisors (PLA) has successfully sold the DoubleTree St. Louis Airport located at 4505 Woodson Rd. PLA Associates Beau Mullenix and Lora Simpson, and Senior Managing Director Adam Montufar represented the seller in this transaction. The sale of the 158-room hotel is the second property transacted by PLA in the St. Louis market to close this month. The DoubleTree by Hilton STL Airport recently underwent a comprehensive $5.5MM renovation and is ideally located directly South of St. Louis Lambert International Airport. "Selling a privately owned, full-service airport hotel during COVID is not an easy assign...
ASSA ABLOY Global Solutions Approves ID&C for Hotel RFID Wristbands
ID&C | May 25, 2021
ID&C, a leading supplier of RFID (Radio Frequency Identification) credentials to the hospitality industry has been accredited as an Approved Vendor of RFID wristbands by hotel access solution company ASSA ABLOY Global Solutions. RFID wristbands have grown in popularity as they offer a convenient way for guests and staff to gain access to hotel rooms, amenities and in some cases pay for food and beverages. Florida-based ID&C, part of Avery Products Corporation and owned by CCL Industries Inc., makes custom wristbands fitted with RFID microchips that are programmed by hotels to open door locks and other amenities for guests and st...
Unburdening Hospitality: How a Guest-Centric PMS Can Help Hotels Win in the Face of a Labor Crunch
Michael Heflin | May 25, 2021
By Michael Heflin, Chief Revenue Officer at StayNTouch Hotel technology exists to amplify, not burden, a hotel’s guest experience. Truly guest-centric technology should empower hoteliers to deliver their unique and ideal version of the guest experience. But great hotel technology should not only be guest-focused, it must also be management-focused, by helping hotels scale their business, and staff focused by facilitating operations, streamlining communications, and promoting employee productivity. In the face of a post-pandemic labor crunch, hotels need a mobile and guest-centric PMS to support a lean staff as they look to meet an uptic...
Liveport Showcases Latest in All-in-One Hotel Connectivity Technology at NoVacancy 2021
Liveport | May 25, 2021
Hotel network and IoT-based technology provider set to demonstrate how Australian hoteliers can affordably meet Post-COVID expectations for high-speed internet access and experience personalization. TORQUAY, Australia — May 25, 2021 — Liveport, a leading provider of internet services and IoT-based technology, is today announcing its participation as an official exhibitor for the upcoming NoVacancy Expo, taking place June 1-2. As Australia’s premier hotel and accommodation industry event, NoVacancy attendees visiting Liveport stand #440 will have the opportunity to learn about the latest online-based technologies and best practice tre...
STR: Canada hotel performance for April 2021
STR | May 25, 2021
HENDERSONVILLE, Tennessee—Canada’s hotel industry reported slightly lower performance from the previous month, according to STR’s April 2021 data. While year-over-year percentage changes show significant increases because of comparison with a pandemic-affected period in 2020, the country’s performance levels remained well below the pre-pandemic comparable of April 2019: Occupancy: 29.4% (-52.7%) Average daily rate (ADR): CAD113.77 (-25.1%) Revenue per available room (RevPAR): CAD33.41 (-64.6%) “Occupancy had been on a slow, upward trajectory. However, the spike in COVID-19 cases, restrictions on domestic travel and ...
Benchmark Resorts & Hotels and Maestro PMS Continue Growing Together Over Two Decades
Maestro PMS | May 25, 2021
Leading developer, manager, and marketer of independent hotels and resorts continues to migrate to Maestro Web PMS Solution for its flexible deployment options and ability to support the diverse needs of this multi-property enterprise with game-changing mobile and contact-free tools Markham, Ontario, May 25, 2021 — “Coming together is a beginning; keeping together is progress; working together is success.” These words, spoken by American industrialist and business magnate Henry Ford, are the ideal representation of the two-decade relationship between Benchmark®, a global hospitality company, and Maestro, the preferred browse...
Wheelock Street Capital Acquires Perry Lane Hotel in Savannah, Georgia
Wheelock Street Capital | May 25, 2021
SAVANNAH, Ga.--Wheelock Street Capital announced it has acquired Perry Lane Hotel, a member of Marriott’s Luxury Collection brand, a 167-room soft-branded, luxury hotel located at 256 E Perry Street in Savannah, GA. Purpose built in 2018, the hotel features two 5-story towers featuring 167 guest rooms, including 12 suites, over 9,000 square feet of event space, three distinct food & beverage outlets along with rooftop terrace & pool and more than 1,200 distinct objects and works of art. The Property benefits from an exceptionally central location within the Savannah Historic District proximate to the Bull Street Corridor and Chip...
Wyndham Launches Days Inn by Wyndham Brand in Turkey
Days Inn by Wyndham | May 25, 2021
STANBUL, May 25, 2021 -- Wyndham Hotels & Resorts, the world's largest hotel franchising company by number of properties with over 8,900 hotels across nearly 95 countries, is further strengthening its position as Turkey's largest international hotel chain with the upcoming opening of the newly built Days Hotel by Wyndham Istanbul Maltepe, its first property in the country under the well-known economy brand. Located close to Maltepe's business district, several nearby recreational areas and with convenient access to Istanbul's city center, the 80-room hotel is slated to open later this summer as travel demand is expected to pick up. ...
Groups360 Launches Direct Booking Solution for Groups With Omni Hotels & Resorts
Groups360 | May 25, 2021
GroupSync Engage will provide real-time rates and availability for planners seeking to book meetings at all Omni Hotels & Resorts locations NASHVILLE, Tenn.--May 25, 2021--Groups360 today announced the launch of GroupSync Engage, the hospitality industry’s first integrated direct booking solution for groups, at Omni Hotels & Resorts. Through GroupSync, anyone booking a meeting or event will be able to instantly book group rooms and meeting space online beginning with Omni’s four managed Dallas-based hotels and extending to almost all properties in North America by end of summer of 2021. GroupSync Engage is reshaping the ...
Marriott International Signs Agreement to Debut The Ritz-Carlton Brand in Ningbo
Marriott International | May 25, 2021
Marriott International today announced the signing of an agreement with the Ningbo Central Plaza Construction and Development Co. Ltd to bring Marriott Bonvoy’s iconic Ritz-Carlton brand to the heart of Ningbo. Expected to open in 2025, The Ritz-Carlton, Ningbo is set to elevate luxury in the destination with its legendary service. “We are pleased to announce the signing of The Ritz-Carlton, Ningbo. This hotel will redefine the luxury hotel experience in the vibrant coastal city through The Ritz-Carlton brand’s refined style and legendary services,” said Gavin Yu, Senior Vice President of Development, Greater China, Marriott Intern...
