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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences

Doug Kennedy | October 4th, 2024

Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience

Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024

The Luxury Collection Debuts in South Korea With Opening of Josun Palace, a Luxury Collection Hotel, Seoul Gangnam

Marriott International | May 25, 2021

The Luxury Collection, part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, celebrates its brand debut in South Korea with the opening of Josun Palace, a Luxury Collection Hotel, Seoul Gangnam. Originally built in 1914 as one of Korea’s first luxury hotels, the hotel is located in Gangnam, one of Seoul's most vibrant and energetic districts. Just steps from the city’s most popular shopping and entertainment attractions including the COEX Mall and Apgujeong, the hotel serves as a gateway to charming and unexpected experiences including Bongeunsa, a peaceful Buddhist temple and Samneung Park, a UNESCO World Heritage Site. ...

Hotel Greystone From Salt Hotels and B Group Capital to Debut in September 2021

SALT HOTELS | May 25, 2021

Miami Beach, FL (April 2021) - Situated in the heart of the cultural crossroads that is Miami Beach, the historic and iconic, art deco Hotel Greystone revives innovative hospitality on Collins Avenue. Led by the award-winning Salt Hotels in partnership with B Group Capital, the boutique Hotel Greystone opens in September 21, 2021 and will meld art and design with exceptional personalized service. Located in the historic Collins Park neighborhood, Hotel Greystone fuses intimate spaces, innovative cuisine and a hyperlocal ethos. The curated atmosphere creates the perfect conditions for people, art, music and fine dining to transcend the pred...

Lake Placid’s Grand Adirondack Hotel Set to Make a Fall Debut

Wright Investments | May 25, 2021

May 25, 2021 – (Lake Placid, NY) – Situated in a coveted space on Lake Placid’s Main Street, the historic Hotel North Woods will reopen this fall after a major renovation, unveiling a fresh look under a new name: Grand Adirondack Hotel, a Tribute Portfolio Hotel. Conceptualized, managed and capitalized by the team at Wright Investments, the Grand Adirondack Hotel will embody the spirit and soul of Lake Placid and the natural environment that surrounds the town. The hotel joins Tribute Portfolio, Marriott International’s growing global family of characterful, independent hotels drawn together by their passion for captivating design and...

Huntington Convention Center of Cleveland Announces Selection of Mills James as New Audiovisual Production Partner

Mills James | May 25, 2021

CLEVELAND, OHIO — MAY 25, 2021 — The Huntington Convention Center of Cleveland, managed by ASM Global, announces the selection of Mills James as its audiovisual production partner. "As one of the country's largest production companies, Mills James has built a reputation for high-impact events and outstanding customer service, two critical strengths for the convention center going forward," said Assistant General Manager Mike Campo. "We're back in growth mode — HCCC and Cleveland in general — and we're excited to partner with Mills James to take client events to the next level." Mills James will become the Huntington Convention C...

Halepuna Waikiki Hotel Selects Agilysys IG OnDemand For Contactless Food & Beverage Ordering & Payment Self-Service

Agilysys | May 25, 2021

Luxury Property Expands Partnership With Agilysys To Promote Social Distancing And Provide A Safe And Healthy F&B Experience For Staff And Guests Alike ALPHARETTA, GA. — May 25, 2021 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Halepuna Waikiki by Halekulani has expanded its existing relationship with Agilysys with the addition of its modern cloud-native SaaS food and beverage ordering solution, IG OnDemand. A current user of Agilysys’ award-winning InfoGenesis POS, Halepuna again looked to Agilysys to meet their enhanced healt...

Europe’s Hotel Construction Pipeline Remains Healthy and Continues to Grow in the First Quarter of 2021

Lodging Econometrics (LE) | May 25, 2021

May 25, 2021 – PORTSMOUTH, NH – According to the latest Europe Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), analysts at LE report that at the start of 2021, Europe’s hotel construction pipeline increased 5% by projects and 6% by rooms year-over-year (YOY). Europe ends the first quarter of 2021 with 1,928 projects/310,523 rooms, a record high project and room count for the region. As the hotel construction pipeline remains strong in Europe, vaccination rates also continue to rise and European governments are beginning to ease restrictions on travel and tourism. On May 19, the European Union (EU) announced t...

Fairmont Winnipeg Appoints Jacco van Teeffelen as General Manager

Fairmont Winnipeg | May 25, 2021

​Winnipeg, MB – May 25, 2021- Fairmont Hotels & Resorts, the iconic world-leading hotel group known for its historic luxury and unparalleled service, has announced the appointment of Jacco van Teeffelen as General Manager of Fairmont Winnipeg in Winnipeg, MB. In his new position, van Teeffelen will lead the overall operations, performance, and strategic direction for Fairmont Winnipeg. Joining the Fairmont Winnipeg team following his most recent role as the Hotel Manager of Fairmont San Francisco, van Teeffelen brings over 15 years of progressive executive leadership experience within the hospitality industry to this role. B...

Hotel Esencia Appoints Sean Murphy as General Manager

Hotel Esencia | May 25, 2021

May 25, 2021 - Hotel Esencia is delighted to announce the appointment of Sean Murphy as General Manager. Sean brings eight years of experience in the hospitality industry to Hotel Esencia, having previously served as the Front Office Manager of The Ritz-Carlton, Laguna Niguel. As General Manager, Sean will apply his extensive knowledge of the travel industry to oversee all day-to-day operations, while continuing to drive owner Kevin Wendle’s vision of creating unparalleled guest experiences for new and returning patrons alike. His desire to inspire is exemplified through his leadership and management skillset, empowering the team to exec...

RDP Integrates With PointCentral for Seamless, Contact-Free Access to Hospitality Properties

RDP | May 24, 2021

Vail, CO. (May 24, 2021) – RDP today announced a new integration with PointCentral, a cloud-based property automation platform that hospitality businesses use to offer a premium smart home experience with contactless access. Following over 30 years of tailored service in the hospitality industry, this integration with PointCentral is RDP’s next evolution in its full suite Property Management Software solution. In response to a trying 2020 for properties, RDP has developed a full Touchless Check-In and Check-Out platform that will change the nature of guest-staff interaction on partner properties in the future. By integrating with RDP, Poi...

Marc Bromley Returns to Nation’s Capital as Senior General Manager of Four Seasons Hotel Washington, DC

May 24, 2021

Marc Bromley has been appointed Senior General Manager of Four Seasons Hotel Washington, DC, achieving both a childhood dream and creating his own legacy as a second generation Four Seasons General Manager. A fourteen-year veteran of Four Seasons Hotels and Resorts, Marc Bromley has worked his way up in the company, leading with his good humoured, caring nature and dedication to service excellence. “Marc is an exceptional leader and well positioned to build upon the Hotel’s historic legacy, bringing his characteristic passion and experience to our beloved Washington, DC Hotel,” says Christian Clerc, President, Global Operations an...

Demand in Most States Within 15% of 2019

STR | May 24, 2021

U.S. room demand continues to push toward the comparable levels of 2019. As a reminder, 2019 is being used as the recovery benchmark due to the heavy pandemic impact in 2020. For the 4-week period ending 15 May, 29 states experienced room demand totals within a 15% margin of the comparable period in 2019. Recalling that overall U.S. room demand dropped by greater than 80% during the worst weeks of this recession, there is evidence of widespread improvement as all but five markets during the past month registered a 30% (or less) deficit in recent rooms sold from 2019 levels. STR’s latest 51-chart demand map shows that many markets are ...

Middle East’s Ramadan Hotel Occupancy Approached 2019 Level

STR | May 24, 2021

LONDON—The Middle East reported Ramadan hotel occupancy levels that were improved from last year and only slightly below the 2019 comparable, according to the latest data from STR. “Muslims worldwide have marked Ramadan in decidedly different ways over the last two years, but for the Middle East, there is a sense of some normalcy as vaccinations expand and domestic restrictions are lifted,” said Philip Wooller, STR’s area director for Middle East & Africa. “Key markets in the region have been outperforming their global peers, and near-normal occupancy levels for the holy month are another good indicator for the industry movi...

Cambria Hotel New Haven Breaks Ground in Connecticut

Cambria Hotels® | May 24, 2021

ROCKVILLE, Md., May 24, 2021- Cambria Hotels, an upscale brand franchised by Choice Hotels International, Inc. (NYSE: CHH), continues its expansion around the country with the official start of construction on a Cambria hotel in New Haven, Connecticut. The six-story, 130-room upscale hotel is expected to open in Summer 2022. Located at 20 Dwight Street in the coastal city of New Haven, the Cambria Hotel New Haven is a short walk to Yale University, Yale New Haven Hospital Saint Raphael Campus, Yale New Haven Children's Hospital, and Yale School of Medicine. The hotel is also near New Haven Green, West River Memorial Park, Hammonasset B...

Choice Hotels Announces 2021 ‘Best of Choice’ Award Winners

Choice Hotel | May 24, 2021

ROCKVILLE, Md., May 24, 2021 -- Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest lodging franchisors, today announced the hotels named as "Best of Choice" award winners. One hotel was selected from each Choice brand in the domestic (and international portfolio where available) for their commitment to superior guest service and operational excellence. The properties rank among the top in Choice Hotels' system for achieving high performance scores and exceptional guest ratings. "During a year unlike any other in our industry, I am especially proud of the collective response, dedication and resilience of our franchi...

IHG Hotels & Resorts and Avila Co. Sign Agreement to Open ANA Crowne Plaza Akita

IHG | May 24, 2021

IHG Hotels & Resorts and Avila Co., Ltd are pleased to announce that they have signed an agreement to open ANA Crowne Plaza Akita in December 2021. Known for its rich variety of locally grown food, sprawling rice fields, pristine forests and sake breweries, Akita has built a reputation as a green tourism and agritourism destination. Just a four-hour bullet train journey or a one-hour flight from Tokyo, it attracts international and domestic visitors from larger cities who are looking for a country escape to experience local culture, festivals and locally produced foods. The 187-room ANA Crowne Plaza Akita will be the first internati...

Windjammer Landing Villa Beach Resort Appoints New Executive Chef and Spa Director

Windjammer Landing Villa Beach Resort | May 24, 2021

LABRELOTTE BAY, Saint Lucia (May 24, 2021) -- Windjammer Landing Villa Beach Resort announces the appointment of Jose Gomez as Executive Chef and Alexandru Danila as Spa and Wellness Director. In time for much-anticipated summer travel, Chef Gomez and Alexandru Danila incorporate their styles to evolve the respective top-tier dining and luxurious spa experiences offered to guests visiting the property. “With a new worldwide focus on wellness and sustainability, we are especially excited to welcome Chef Jose and Alexandru Danila to join the Windjammer Landing team. Their experience and personal passions for their craft will surely elevate t...

Island Hospitality Management Announces Roger Pollak’S Retirement as Chief Financial Officer and Executive Vice President

Island Hospitality Management | May 24, 2021

WEST PALM BEACH, FL. (May 24, 2021): Island Hospitality Management, the premier third-party management company for select service and upscale extended stay hotels in the United States, has announced today that Roger Pollak will be retiring as Executive Vice President and Chief Financial Officer on June 30, 2021. Pollak will serve as Director of Special Projects through the end of 2021. Pollak has spent the majority of his career as an instrumental leader at Island Hospitality since joining the team in 1995. Pollak’s contributions in various senior executive roles include overseeing the company’s financial and corporate administrative ...

Lone Star Court Appoints James Wilson as Executive Chef

May 24, 2021

Lone Star Court,  a Valencia Hotel Group property, is excited to announce James Wilson as executive chef of the retro-inspired boutique hotel and on-site bar and restaurant, The Water Trough. “We are thrilled to welcome James to the Lone Star Court team,” said William Barba, general manager of the hotel. “Aside from his impressive background, he leads by example and offers a deep understanding of the hospitality and service we aim to provide to our guests.” A SEASONED PROFESSIONAL Originally from North Carolina, Wilson started cooking in a professional kitchen when he was just 13 years old. After discovering a passion for cr...

Mary Rogers Appointed General Manager of Montage Laguna Beach

Montage Laguna Beach | May 24, 2021

LAGUNA BEACH, Calif. (May 24, 2021) – Montage Laguna Beach is pleased to announce the appointment of Mary Rogers as general manager. With two decades of luxury hospitality industry experience, Rogers will oversee all day-to-day operations of the 30-acre beachfront sanctuary perched on a coastal bluff overlooking the Pacific Ocean. “I am delighted to welcome Mary Rogers to Montage Laguna Beach,” said Jason Herthel, president and chief operating officer of Montage International. “Mary’s extensive, ground-breaking background is nothing short of impressive, and we are honored to have her dynamic leadership at the helm of the resort...

AC Hotel by Marriott Maui Wailea Opens in Hawaii Marking Brand Debut

AC Hotels by Marriott® | May 24, 2021

AC Hotel by Marriott Maui Wailea officially opens its doors today as the newest hotel and the first property in the Hawaiian Islands for the design-driven AC Hotels lifestyle brand. Part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, the hotel marks a significant milestone in delivering an effortless travel experience that strikes the perfect balance between everything you need, and nothing you don’t, in the stunning leisure destination of Maui. Nestled on three acres on the sunny southwestern coastline, AC Hotel by Marriott Maui Wailea features 110 guestrooms with 12 suites, and an infinity-edge pool with a hot tub and cab...

Vision Hospitality Group Opens Hampton Inn by Hilton Blue Ridge in North Georgia

Hampton Inn by Hilton | May 24, 2021

CHATTANOOGA, TENN., MAY 24, 2021 — Chattanooga-based Vision Hospitality Group, Inc., in partnership with Blue Ridge Hotel, LLC. is pleased to announce the opening of the Hampton Inn by Hilton Blue Ridge, GA. The 109-room hotel is located at 50 W Main Street in downtown Blue Ridge and is operated by Humanist Hospitality, an affiliate of Vision. The Hampton Inn by Hilton Blue Ridge offers 1,200 square feet of meeting space and the area’s only rooftop bar and event space at the foothills of the iconic Blue Ridge Mountains. It is conveniently located in the heart of downtown Blue Ridge, tucked between a mix of local breweries, wineries, ec...

Oakmont Corporation Breaks Ground on Four Seasons Resort and Residences Cabo San Lucas at Cabo Del Sol

Cove Club at Cabo Del Sol | May 24, 2021

CABO SAN LUCAS, MX (May 24, 2021) – California-based Oakmont Corporation and Four Seasons Hotels and Resorts, an international leader in luxury hospitality, celebrates two major milestones for the new Four Seasons Resort and Residences Cabo San Lucas at Cabo Del Sol. The prominent oceanfront development along the famed Los Cabos Corridor has secured more than $100 million in reservations from its initial, private pre-sale launch of the residences, and just began construction on site. “It is an honor to be in partnership with Four Seasons Hotels and Resorts, an iconic brand we know will bring an unparalleled level of luxury to the Golde...

The Claremont to Reopen in Maine Following Acquisition and Renovation

The Claremont | May 24, 2021

SOUTHWEST HARBOR, ME (May 2021) — A New England grande dame ideally situated at the mouth of Somes Sound with easy access to Acadia National Park, The Claremont will welcome guests once again in May 2021 following an extensive transformation and under new ownership. One of Mount Desert Island’s most historic hotels, the six-acre shorefront property has provided a classic summer refuge to visitors seeking a quiet coastal respite dating back to 1884. The reimagined hotel will boast a total of 51 accommodations, including 12 cottages, four suites, a secluded three-bedroom waterfront haven and 34 guestrooms, an intimate spa, a heated swimming...

The St. Regis Bermuda Resort Debuts in Historic Town of St. George’s

St. Regis Hotels & Resorts | May 24, 2021

St. Regis Hotels & Resorts today announced the opening of The St. Regis Bermuda Resort. Extending the legacy of St. Regis from New York’s finest address of 55th and Fifth, the resort blends the timelessness of a bygone era with avant-garde Bermudian design and cultural influences. Situated in the historic Town of St. George’s, an UNESCO World Heritage site, and nestled among the soft sands and turquoise water of St. Catherine’s Beach, the resort is the first Marriott International luxury brand property to debut on the island. Drawing upon the celebrated spirit of leisure travel, The St. Regis Bermuda Resort seamlessly brings togethe...

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