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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences

Doug Kennedy | October 4th, 2024

Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience

Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024

Sheraton Hotels & Resorts Unveils Sheraton Istanbul Levent in Turkey

Sheraton Hotels & Resorts | May 19, 2021

Located in the financial district of Istanbul, the hotel is set to be the new hub for locals and travellers to connect and collaborate Sheraton Hotels & Resorts, part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, unveils Sheraton Istanbul Levent. The newly renovated hotel exemplifies the brand’s worldwide transformation of its guest experience and showcases signature key elements from the new concept that aim to create an environment where guests can feel comfortable and at ease, whether working, meeting, or relaxing. Drawing on its roots as a community hub for locals and guests at flagship locations globally, the new ...

Driftwood Capital Acquires Washington D.C. Metro Area Hotel

Driftwood Capital | May 19, 2021

The 316-room Hyatt Regency Fairfax will be rebranded as a full-service Hilton hotel Washington, D.C. (May 19, 2021) – Driftwood Capital, a vertically integrated commercial real estate investment, development, and lending platform specializing in hospitality, announced today that it has acquired the Hyatt Regency Fairfax, a 316-key hotel located in the Washington D.C. submarket of Fairfax, Virginia. The property was acquired for an undisclosed price. It will be managed by Driftwood Capital’s sister company, Driftwood Hospitality Management (DHM), a national hotel operator with over 20 years of expertise, and will be rebranded as a Hilto...

The Carlton Tower Jumeirah Opens in Knightsbridge Following Complete Transformation

Jumeirah Group | May 19, 2021

Following an 18-month closure for refurbishment, the hotel has undergone the most extensive transformation in its history, at a cost of over £100 million DUBAI, United Arab Emirates, May 19, 2021 -- Jumeirah Group (www.Jumeirah.com), the global luxury hospitality company is proud to announce that its European flagship hotel in the heart of London’s fashionable Knightsbridge, The Carlton Tower Jumeirah, will open its doors June 1st 2021. Following an 18-month closure for refurbishment, the hotel has undergone the most extensive transformation in its history, at a cost of over £100 million. Every corner of the 17-story building has be...

IHG Opens Holiday Inn Yerevan-Republic Square Marking Brand First in Yerevan, Armenia

IHG | May 19, 2021

IHG Hotels & Resorts one of the world’s leading hotel companies, today announces the opening of the first Holiday Inn in Armenia, Holiday Inn Yerevan-Republic Square, located in the city centre. Opening under a management agreement with “SGI Invest” LTD, the hotel is situated in two historical buildings - the first was a gymnasium which was completed in the 19th century and the second was a library named after a famous Armenian poet, Avetik Isahakyan. Yerevan, the capital of Armenia, is fast becoming a popular destination for both leisure and business travellers. It’s a city where old meets new - the streets are lined with tave...

Virgin Hotels New Orleans Set for Fall Opening

Virgin Hotels | May 19, 2021

Miami, FL (May 2021) – Virgin Hotels, the lifestyle hotel brand by Virgin Group founder Sir Richard Branson, announces today that reservations are live for the brand's latest property: Virgin Hotels New Orleans. Reservations are currently being accepted for stays starting Labor Day weekend and can be made directly on the hotel's website virginhotels.com/new-orleans or by calling (833) 859-0044. Situated in the city's Warehouse District, Virgin Hotels New Orleans will join the growing number of new restaurants, galleries and shops in the prospering area. Located at 550 Baronne Street near the Central Business District, the new-build hotel...

Agilysys Reports Fiscal 2021 Fourth Quarter Revenue of $36.3M

Agilysys | May 19, 2021

Reports Record Recurring Revenue of $22.9M and Adjusted EBITDA of $7.1M and Quarterly Free Cash Flow of $13.0M and Cash Balance Increase of $6.6M to $99.2M Announces Fiscal 2022 Revenue Guidance of $160M to $170M with Adjusted EBITDA of 15% Alpharetta, GA – May 19, 2021 - Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today reported operating results for its fiscal 2021 fourth quarter and fiscal year ended March 31, 2021. Summary of Fiscal 2021 Fourth Quarter Financial Results •  Total net revenue was $36.3 million, compared...

Hyatt Hotels & Resorts Appoints Nate Hardesty as Managing Director of Thompson and Tommie Austin

Thompson Austin | May 19, 2021

AUSTIN, Texas (May 19, 2021) – Hyatt Hotels and Resorts is pleased to announce the appointment of Nate Hardesty as managing director of Thompson Austin and tommie Austin, a mixed-use development slated to debut in the heart of Austin this summer. Situated in downtown Austin’s vibrant music and entertainment district, the highly anticipated and adjoined Thompson Austin and tommie Austin bring new, upscale hospitality to the capital city with thoughtfully designed guestrooms, suites, and residences; several distinct food and beverage concepts; lush pool deck; expansive wellness center; and several indoor-outdoor meeting spaces—all providi...

Brush Creek Luxury Ranch Collection Appoints Darby Kurtz as Director of Leisure Sales

Brush Creek Luxury Ranch Collection | May 19, 2021

(Saratoga, Wyo.) – MAY 19, 2021 – The award-winning Brush Creek Luxury Ranch Collection today announced that Darby Kurtz has been appointed as Director of Leisure Sales. Kurtz will oversee the leisure Reservation Specialist teams for the Collection’s three ranches including The Lodge & Spa at Brush Creek Ranch, named No. 1 Resort Hotel in the Continental U.S. and No. 14 Top Hotel in the World in Travel + Leisure’s 2020  World’s Best Awards; Magee Homestead, a Relais & Châteaux and Forbes Travel Guide Five Star property; and French Creek Sportsmen's Club, a private sporting paradise. She will also establish and m...

Gillis Addresses Today’s Hospitality Sales Staffing Crisis Through Education, Training and Webinars

Gillis | May 19, 2021

Company empowers hoteliers across the country with key initiatives, tools and insights to elevate the sales profession DALLAS — May 19, 2021 — As the hotel industry begins to re-open in the United States, Gillis, a consulting, training and sales performance partner organization for hoteliers, announced today the expansion of its training and consulting team to empower hoteliers with key strategies for bridging the sales gap. Gillis works hand-in-hand with top brands such as Best Western and Choice, as well as industry organizations such as AAHOA and IHG Owners Association to ensure hoteliers are prepared and ready to capture business a...

Avison Young 2021 Transactions

Avison Young | May 19, 2021

ATLANTA – May 19, 2021 – Avison Young Hospitality Group announced today that the firm has closed its 22nd  hotel transaction of the 2021 year. The closed hotel transactions were across many brand families and located from California through the midwest and eastern seaboard states. Included in the sales were extended stay, upscale, full service, select service, and limited-service hotels. Of most notable was an eastern seaboard Marriott portfolio transaction led by Avison Young brokers, Mike George and Andrew Broad. Additionally, Brad Sinclair, Michael Bernath, Thierry Roch, and Wendy Blissett have all closed multiple transactions thus...

The Spirit of Hospitality Flows Like Currency – Your Heart Is the Power Bank

Doug Kennedy | May 19, 2021

By Doug Kennedy Have you ever walked in to work at a hotel or hospitality company and immediately recognized that someone, somewhere has determined that today is going to be “one of THOSE days”? It’s almost like someone posted a sign at the staff entrance to make it official.  When you greet your first co-worker, they mysteriously transfer the bad vibe over to you. Before you know it, you too are sending the same negative vibe on to others.  Pretty soon it begins to feel like everyone on your work team is also experiencing “one of those days.”  Have you ever noticed that during days like these, the guests you encounter seem to...

Hospitality Lodging Systems Adds 3 Budgetel Properties

Hospitality Lodging Systems | May 19, 2021

Three hotels have joined the Budgetel portfolio as conversions from other brands: South Point, Ohio -- 142-room conversion from Country Hearth located at the junction of the states of Ohio, Kentucky, and Virginia Paducah, Kentucky – 120-room conversion from Country Hearth located midway between Nashville and St. Louis Marietta, Georgia – 59-room conversion from Motel 6 located in north Atlanta suburb adjacent to the home field of baseball’s Atlanta Braves Budgetel now operates 36 properties.  It is one of three brands offered by Atlanta-based Hospitality Lodging Systems (HLS), together with AmeriVu Inn & Suites with 2...

U.S. Travel Reacts to E.U. Plan to Reopen Borders

U.S. Travel Association | May 19, 2021

WASHINGTON (May 19, 2021)—U.S. Travel Association President and CEO Roger Dow issued the following statement: “The European Union’s risk-based, science-driven plan to reopen international travel will hopefully spur the U.S. to heed the many calls for a plan and timetable to safely reopen our borders. The right conditions are in place: vaccinations are increasing, infections are decreasing, all inbound visitors get tested or have to prove they’ve recovered, and it’s possible to determine vaccine status. “Vaccinated Americans can travel to other countries because EU governments know they’re essential tourism spenders and wil...

ROOMDEX, A Hotel Upsell Innovator, Releases Full 2-Way Integration With Oracle Hospitality’s OPERA PMS

ROOMDEX | May 19, 2021

Hotels using OPERA PMS and OXI can now leverage automated digital upselling to increase profits. Santa Cruz, CA – May 19th 2021 – ROOMDEX, the leader in hotel upselling automation, is happy to announce the release of its full 2-way integration with Oracle Hospitality's OPERA PMS using OXI. This integration will enable hotels using OPERA PMS to enable fully automated digital upselling to increase profit margins, while eliminating the current manual administrative tasks hotel staff has with upselling. ROOMDEX’s Upgrade Optimizer is an automated hotel upsell tool that generates revenue directly to a hotel’s bottom line. ROOMDEX int...

Survey: Urban Hotels Hit Hard by Pandemic, Recovery Expected to Take Years

AHLA | May 19, 2021

Only 29% of Americans Considering Travel to a City This Summer NYC: 200 Hotels Have Already Closed Permanently Hotels Push for Federal Aid Until Business Travel Resumes WASHINGTON (May 19, 2021) – A national survey conducted by Morning Consult commissioned by the American Hotel & Lodging Association (AHLA) found that only 29% of Americans would consider traveling to a city or urban destination this summer, further showing the economic devastation facing urban markets, which rely heavily on business from events and group meetings, underscoring the need for targeted relief from Congress. Urban hotels ended January down 66% in room re...

She Has a Deal Announces Pitch Competition Finalists

She Has a Deal | May 19, 2021

McLean, Va., May 19, 2021— Officials of She Has a Deal today announced the five finalist teams selected to advance to the final round of their annual hotel investment pitch competition to compete for the prize of $50,000 in hotel deal equity following the conclusion of a virtual, preliminary round of pitching. The goal of She Has a Deal is to increase the number of women hotel owners and developers, and the organization offers inspiration and education to channel the power of collaboration and mentorship. She Has a Deal creates new pathways to hotel ownership and development by exposing participants to the hard-to-find details needed to suc...

Should You Be Looking at Commercial PACE (C-PACE) Financing Now?

Jim Butler | May 18, 2021

By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com Why so many are looking at Commercial PACE (C-PACE) financing now? Is C-PACE financing for you? Commercial PACE financings have topped $800 million and are still growing. Should you be considering it for your hotel or other commercial real estate? Join us for a condensed, 30-minute program to help you evaluate whether this financing program is right for your property, how it can be used, and what to expect in the next few years. This free webinar will take place on Tuesday, June 22, 2021 at 10:30 AM PDT / 1:30 PM EDT. Register now. Led...

Amara Resort and Spa Embarks on Property-Wide, Multimillion-Dollar Renovation

Amara Resort and Spa | May 18, 2021

Sedona, Ariz. (May 17, 2021) – Amara Resort and Spa, a beloved resort in Sedona, Ariz., announced today that it has embarked on a multimillion-dollar renovation that will bring a new and sophisticated “tree lodge” aesthetic to all 100 guestrooms and public spaces on property. Nestled along the banks of Oak Creek, the renovation will be completed in phases in an effort not to affect the guest experience. Amara’s signature restaurant, SaltRock Southwest Kitchen, and the award-winning Amara Spa will also be enhanced, with the full project slated to be completed in fall 2021 ahead of Labor Day weekend. “When the new design is unve...

How Has Technology Changed the Face of Marketing in Hospitality Amid Covid-19?

Varun Khanna | May 18, 2021

By Varun Khanna, research scholar Over the past year and a half, hospitality marketing and management has witnessed tremendous growth in terms of research and development (Byrd, et.al, 2021). The Covid-19 pandemic has brought about much of this change, as it has warped our concept of time. The early part of 2020 until now feels like a decade ago, not only because of our perception, but also because the world, and specifically the hospitality industry, underwent a lot of changes in a short period of time that normally would take years to materialize. In this article, we will discuss how Covid-19 has changed the face of marketing in the hos...

Marriott Bonvoy Portfolio Expands in United Arab Emirates With Opening of Aloft Al Mina and Element Al Mina in Dubai

Aloft Hotels | May 18, 2021

Marriott Bonvoy, Marriott International’s extraordinary portfolio of 30 hotel brands, today announced the expansion of Aloft Hotels and Element Hotels in the United Arab Emirates with the opening of Aloft Al Mina, Dubai and Element Al Mina, Dubai. The two new hotels answer to the rapidly growing demand for vibrant city destinations and home-away-from-home experiences. Situated on Sheikh Rashid Road in the Al Raffa neighbourhood and in close proximity to the city’s famed attractions, the hotels offer choice and flexibility for today’s global traveller. “Dubai is a thriving destination for leisure and business travellers who seek ori...

Besides Higher Wages, What Else Can Businesses Do to Address Labor Shortages?

Linchi Kwok | May 18, 2021

By. Linchi Kwok Last week, COVID-19 cases in the U.S. hit their lowest rate since September. Deaths were also at the lowest point since April last year. Moreover, close to 60% of adults in the U.S. have already received at least one dose of a vaccine. The Centers for Disease Control and Prevention (CDC) announced on May 13 that: People who are fully vaccinated no longer need to wear face covers or maintain a social distance in any setting unless they are required to do so by laws or specific guidelines. Fully vaccinated people can also refrain from testing following a known exposure (with a few exceptions). Some businesses...

Sage Hospitality Group Adds C. Baldwin, Curio Collection and Sheraton Hotel Austin at the Capitol to Texas Portfolio

Sage Hospitality Group | May 18, 2021

Sage Hospitality Group is has welcomed two upper upscale, full-service properties in Texas into its portfolio:  C. Baldwin, Curio Collection by Hilton in Houston and Sheraton Austin Hotel at the Capitol. Sage Hotel Management and Sage Restaurant Concepts, both Sage Hospitality Group companies, will bring their depth of expertise to the operations of both hotels and the numerous food and beverage outlets across both properties. The properties will join Sage’s Premier Collection, a growing portfolio of nearly 30 soft-branded, branded luxury and full-service hotels, including The Ritz-Carlton Chicago, Perry Lane Hotel (Luxury Collection,...

UK Domestic Tourism Set for Bumper Summer

GlobalData | May 18, 2021

With travellers hesitant towards international travel, demand for domestic holidays in the UK looks set to be unleashed. The roadmap for lockdown easing is progressing at speed and UK-based domestic operators are set to benefit, says GlobalData, a leading data and analytics company. Gus Gardner, Associate Travel and Tourism Analyst at GlobalData, comments: “After months of a long, miserable winter lockdown, many brits will be desperate to escape, and domestic staycations will once again rule this year. “Domestic operators will be set for a bumper summer as domestic demand will return at a quicker rate than international demand...

Mexico’s Outbound Tourism Fell 73% in 2020

GlobalData | May 18, 2021

The COVID-19 pandemic has had a devastating effect on Mexican outbound travel, with the number of trips falling by 73%. This figure is the second-highest fall in the Americas, after Peru (76%). Despite commercial flights operating throughout the year at a limited capacity, many countries were reluctant to open their borders amid Mexico’s high COVID-19 infection and death rate. Ultimately, this has led to a devastating drop in outbound travel which will not recover until 2024, according to GlobalData, a leading data and analytics company. Craig Bradley, Associate Travel and Tourism Analyst at GlobalData, comments: “Many foreign gove...

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