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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences

Doug Kennedy | October 4th, 2024

Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience

Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024

AHLA Statement on Updated CDC Mask Guidance

AHLA | May 18, 2021

WASHINGTON (May 18, 2021) – The following is a statement from Chip Rogers, president and CEO of the American Hotel & Lodging Association, on updated face-covering and physical distancing guidance from the Centers for Disease Control and Prevention (CDC). “Like all Americans, we are excited for a return to normal life, which includes travel. The recent CDC guidelines for vaccinated Americans lifting certain face-covering restrictions was welcome news and should help speed up a much-needed recovery. As an industry, our primary concerns have always been guest and worker safety. Hotels rose to the challenge of the public health crisi...

Margaritaville Beach Resort Nassau Set to Open July 2021

Margaritaville | May 18, 2021

Nassau, Bahamas – May 18, 2021 – Margaritaville Beach Resort Nassau, The Bahamas’ newest luxury island escape, is making its debut July 2021, on the eastern end of the famous Junkanoo Beach. Inspired by the brand’s iconic state of mind, Margaritaville Beach Resort captures the essence of Bahamian culture to provide guests with a relaxing, laid-back oasis. Located at the entrance to downtown Nassau and within walking distance to cruise ship terminals, Margaritaville Beach Resort is the anchor of a high-end, waterfront entertainment and lifestyle development known as The Pointe, complete with a 40-slip marina, and just steps away fro...

Greenwood Hospitality Group Set to Open The Farnam, an Autograph Collection Hotel in Omaha, Nebraska

The Farnam | May 18, 2021

OMAHA, Neb.--(May 18th 2021)--The Farnam, Autograph Collection will take its place Thursday, May 20, as Omaha’s premier boutique hotel, welcoming discerning travelers and urban tastemakers to revel in a truly unique hospitality experience in the heart of the storied city. Overlooking Omaha’s Riverfront and historic Old Market from one of the city’s tallest buildings, The Farnam, Autograph Collection offers the most sought-after views from its 120 guest rooms, including 24 suites. Every room has a distinct view, ranging from cityscape to the north, west and south, to river valley to the east. Here guests will find a uniquely upscale v...

Pent-Up Demand Ready to Be Unlocked as Travelers Hit the Road to Look for New Experiences

Expedia Group | May 18, 2021

SEATTLE--(May 18 2021)--Expedia Group reveals key insights shaping post-pandemic travel decisions, including emerging behaviors on searching and booking to new expectations on transportation and on-property experiences. The research, called “What Travelers Want in 2021,” surveyed 16,000 respondents in eight markets. The research was first launched in 2020 and tracks traveler preferences presenting new data year-over-year. Travel was put on hold in 2020 when the COVID-19 outbreak changed the plans of travelers all around the world. However, early this year, domestic and international searches began to increase. The desire for travel is ...

Investing in the Guest Experience: Wyndham Becomes First Major Hotel Company to Begin Rollout of Oracle’s OPERA Cloud Globally

Wyndham Hotels & Resorts | May 18, 2021

PARSIPPANY, N.J. AND AUSTIN, TEXAS (May 18, 2021) – Wyndham Hotels & Resorts, the world’s largest hotel franchising company with over 8,900 hotels across nearly 95 countries, today announced the roll out of the next-gen Oracle Hospitality OPERA Cloud Property Management (PMS) to its full-service hotels, making it the first major hotel company to adopt the system globally. The decision comes following successful pilots at nearly 50 Wyndham hotels over the last nine months. Full-service hotels coming into the Wyndham portfolio, which includes brands like Wyndham Grand®, Ramada® by Wyndham, and Dolce® by Wyndham, will be placed ...

Maria Tampakis Appointed Executive Chef at Four Seasons Hotel New York Downtown

May 18, 2021

New York, New York (May 18, 2021) -- Four Seasons Hotel New York Downtown, the award-winning hotel located in the heart of Manhattan’s TriBeCa neighborhood, has hand-selected Maria Tampakis for the role of Executive Chef. A lifelong culinarian, Tampakis brings a wealth of global experience to the role, reinforcing Four Seasons Hotel New York Downtown as a lifestyle destination. As Executive Chef, Tampakis is responsible for overseeing the hotel’s culinary experiences with the mission to elevate the lifestyle proposition through various collaborations and partnerships with other iconic New York City Chefs. Tampakis will also be responsi...

Village Hotels Installs Google Nest Hub Solution Powered by Volara Across All 32 U.K. Hotels

Volara | May 18, 2021

Village Hotels is the first hotel brand to commit to voice enabling its entire portfolio of properties; Technology rollout is the largest implementation voice assistants in hotels in the United Kingdom New York and Warrington, U.K. — May 18, 2021 — Village Hotels has selected Volara to voice enable all guestrooms and guest services in its portfolio of hotels across the United Kingdom with Google’s hotel solution. Volara’s conversation-management software and secure integrations hub will enable guests staying at any of the innovative hotel brand’s 32 properties to use simple voice commands to interact with the hotel and personali...

The Castell Project, Inc. Releases “Black Representation in Hospitality Industry Leadership 2021” Report

The Castell Project | May 18, 2021

ATLANTA, May 18, 2021—Officials of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry, today released the “Black Representation in Hospitality Leadership 2021” report.  In spite of industry statements of support, Black employees lost share of hospitality industry employment and remained under-represented in leadership over the past year.  “Hospitality is even more dependent on Black employees than other industries in North America so equity and inclusion will be vitally important to the industry’s ability to attract employees post COVID,...

Peachtree Hotel Group Completes Multimillion-Dollar Renovation of Hampton Inn Baltimore

PeachTree Hotel Group | May 18, 2021

BALTIMORE, Md./ATLANTA (May 18, 2021) – Peachtree Hotel Group ("Peachtree") has completed a $5.3 million renovation of the Hampton Inn by Hilton Baltimore-Downtown Convention Center. The property-wide renovation of the 8-story, 126-room hotel featured a complete modernization of all guestrooms, public spaces and exterior settings. The hotel, operated by Peachtree Hospitality Management ("PHM"), a division of Peachtree, is located at 550 Washington Blvd. Peachtree acquired the property in 2019 due to its irreplaceable location in downtown Baltimore. The hotel is conveniently located across the street from Oriole Park at Camden Yards and ...

Deal-Making Activity in the Travel & Tourism Sector Dropped by 34.3% During April 2021, Finds GlobalData

GlobalData | May 17, 2021

A total of 71 deals (comprising mergers & acquisitions (M&A), private equity, and venture financing) were announced in the global travel and tourism sector during April, which is a decline of 34.3% over 108 deals announced in March, according to GlobalData, a leading data and analytics company. Aurojyoti Bose, Lead Analyst at GlobalData, comments: “The travel and tourism sector is still reeling under the impact of the COVID-19 pandemic. Although the rebound in deal activity in March brought in some cheers, it could not be sustained for long with April again reversing the trend.” The announcement of private equity, venture fi...

Hilton Signs 11 New Hotels for Tempo by Hilton and Motto by Hilton

Hilton | May 17, 2021

MCLEAN, Va. - Today, Hilton (NYSE: HLT) announced 11 new hotel signings for Tempo by Hilton and Motto by Hilton, representing nearly 20% of the global hospitality company’s lifestyle pipeline. The new properties will be located in the United States, Latin America and Europe, with key signings in New York City, Rotterdam, Tulum, Boston, Mexico City and Seattle. With these newly signed properties, Hilton’s lifestyle category supply is expected to double within the next five years as well as expand to an additional 17 countries/territories over the next 10 years including the first lifestyle property in Africa. While relatively new t...

The End of Third-Party Cookies and What It Means for Your Hotel

Tina Markowitz | May 17, 2021

By Tina Markowitz Digital marketers are currently being faced with a once-unimaginable shift: the end of third-party cookies. Over the past few years, users have become more aware of how companies track their data, and they’ve started pushing back on an increasingly intrusive online experience. Regulators have even stepped in and enacted laws to protect users, including GDPR in Europe and the CCPA in California. At the same time, the rise of mobile has decreased the value of browser-based, desktop-focused cookies. As a result, marketers are scratching their heads as to how they will proceed.  Meanwhile, experts are predicting that U....

Tourism After Lockdown: Guest Expectations Today and Tomorrow

STR | May 17, 2021

As vaccine programs continue across the world and we see warming attitudes toward travel alongside increased accommodation bookings, it is important to take stock and assess how the pandemic, and it’s resultant impact on consumer behavior, may leave an indelible mark on hospitality. COVID-19 has forced us to see the world differently. Previously the hustle and bustle of busy destinations sparked excitement for many travelers, but during the crisis, personal safety concerns and social distancing led to radically different perceptions of these types of destinations and experiences. The extent to which traveler perceptions and behavior w...

Reunited and It Feels so Good: Survey Finds Family Travel a Top Priority for Americans This Year

Wyndham Destinations | May 17, 2021

A new survey from Wyndham Destinations and Atomik Research reveals 72% of U.S. adults will travel to reunite with family and friends in 2021 ORLANDO, Fla.--May 17, 2021--Wyndham Destinations, the world’s largest vacation ownership business, announced today the results of its most recent travel trends survey* which indicate vacationing is on the horizon for a majority of Americans this year. In an online survey of 1,005 Americans, produced by independent creative market research agency Atomik Research, 72% of participants said they will prioritize traveling to see family and friends, with three-fourths agreeing they are likely to do s...

Hospitality Recruitment: Why a Methodical System Wins Over Gut Instinct

Dr. Sébastien Fernandez | May 17, 2021

By Dr. Sébastien Fernandez A counter-intuitive yet highly practical approach to what really matters when hiring. Using a consistently methodical system throughout the hospitality recruitment process could win out in the long run over simply following gut instinct about a future employee.   Poor use of intuition when hiring Some illusions persist over time. One of them is to believe you can determine who should work for you based on a 1-hour conversation. If so many people could accurately judge others, we would not observe voluntary or involuntary turnover to be that high in some companies. We would probably also not see so many intima...

Ballyfin Demesne Appoints Peter White as General Manager

Ballyfin | May 17, 2021

County Laois, Ireland (Ballyfin), May 17, 2021– Ballyfin is pleased to announce the appointment of Peter White as General Manager. White’s career spans 30 years of experience in hospitality management at 5-star hotels around the world. Ballyfin will reopen June 2, 2021, after an extended closure due to pandemic restrictions in Ireland. "I’m delighted to soon welcome back our first guests to Ballyfin and to continue the tradition of exceptional Irish hospitality that has been created here over the past ten years.  This is the pinnacle and highlight of my 30-year career, and to achieve that in my favourite hotel makes me very excited ...

Gstaad Palace Mourns Loss of Visionary Hotelier and Former President of Leading Hotels of the World, Ernst Andrea Scherz

Gstaad Palace | May 17, 2021

Gstaad, 17 May 2021 – The Gstaad Palace is mourning the loss of Ernst Andrea Scherz (1939-2021). The doyen of international luxury hospitality who played a significant role in establishing the global alliance "Leading Hotels of the World" passed away on 13 May 2021 at the age of 81, following a long illness. Ernst Andrea Scherz presided over the legendary Gstaad Palace from 1968 to 2001 – before handing it over to his son Andrea Scherz who is continuing his father's legacy as third generation owner and general manager. "We are mourning our father, and more broadly also a person who was, quite literally, born to be a host. Messages of c...

Nobu Hotel London Portman Square Opens

Nobu Hospitality | May 17, 2021

Nobu Hotel London Portman Square has opened its doors as the UK’s lockdown restrictions ease and hospitality opens up. Located on a prominent corner of Marylebone’s Portman Square, the 249-room property features a signature Nobu Restaurant & Bar, year-round outdoor terrace, Nobu Pilates studio and two-bedroom Nobu Penthouse. Nobu Hotel London Portman Square is the 13th hotel from the iconic brand – founded by Nobu Matsuhisa, Robert De Niro and Meir Teper - and third collaboration between L+R Hotels and Nobu Hospitality. A contemporary approach to both aesthetics and hospitality is employed throughout, taking inspiration from Japa...

Hotel Equities Names Martin Stitt as Senior Vice President of Operations, Canada

Hotel Equities | May 17, 2021

ATLANTA, GA., May 17, 2021 — Today, hotel owner, operator and development firm Hotel Equities (“HE”) announced Martin Stitt has been appointed to the position of Senior Vice President of Operations, Canada, where he will oversee HE’s growing portfolio of hotels in the country. HE’s Canadian regional team based in Edmonton, Alberta provides corporate support across all disciplines including operations, food and beverage, sales and marketing, revenue generation, accounting and human resources to the firm’s 26 managed hotels in Canada. Martin brings 30+ years of industry experience and a track record of success to his role with H...

Aimbridge Hospitality Selected to Manage Frenchman’s Reef Marriott Resort & Spa and Noni Beach, Autograph Collection

Aimbridge Hospitality | May 17, 2021

The global management company will continue to manage these St. Thomas properties recently acquired by Fortress Investment Group. [Plano, Texas] (May 17, 2021) – Aimbridge Hospitality, the leading, global, third-party hotel management company has been selected by Fortress Investment Group to manage the Frenchman's Reef Marriott Resort & Spa and Noni Beach, Autograph Collection located in St. Thomas and set to reopen in the fall of 2022 after a $250 million rebuild. Fortress Investment Group, a New York City-based firm founded in 1998, recently purchased the property and will spearhead the rebuild and reopening efforts over the comin...

Tharaldson Hospitality Management Opens Staybridge Suites Nashville Midtown

THM | May 17, 2021

Nashville, TN – May 17, 2021– Tharaldson Hospitality Management (THM) is pleased to announce the brand-new Staybridge Suites Nashville Midtown opens today! This extended-stay Staybridge Suites, located at 350 22nd Ave N, features 164 all-suite rooms, along with great amenities such as free Wifi, complimentary guest laundry, full kitchens in every suite, complimentary hot breakfast every morning, indoor heated pool, and a state of the art Fitness Room. The hotel also features a Social on Monday through Wednesday evenings, which features a salad bar, entrée, and wine and beer—all complimentary to guests (limited service during COVID-...

Hospitality Financial Leadership: The Infamode Machine

David Lund | May 17, 2021

By David Lund There has been a great deal of progress and technology that helps hotels and businesses in general keep better financial information. This story is about the early days and how things changed rapidly in my world. With those changes came opportunities. I also remember how some struggled with all the changes. It in turn makes me think of the current situation in our world and I can take some solace from knowing there is still more to come. I can recall working in the early days and using green columnar pads to enter food and beverage purchase information. There were no personal computers at work. For those of you who are stu...

Maestro PMS Integration With HelloShift Brings Seamless Guest Messaging and Comprehensive Hotel Operations

Maestro PMS | May 17, 2021

MARKHAM, ONTARIO — MAY 17, 2021 — Following the impact of the pandemic, hotel guest service and communication is more virtual than ever. The new integration partnership between Maestro PMS and HelloShift brings their mutual clients a Guest Messaging Solution that is simple and intuitive for staff and guests to use. In addition, because HelloShift’s unique messaging platform includes comprehensive hotel operations software, no guest request slips through the cracks. Warren Dehan, Maestro PMS President, said: “We are excited and delighted to partner with HelloShift to provide an excellent Guest Messaging and Staff Collaboration solu...

SERENA Hotel Aventura, Tapestry Collection by Hilton Opens in South Florida

Hilton | May 14, 2021

AVENTURA, Fla. – May 14, 2021 – SERENA Hotel Aventura, Tapestry Collection by Hilton, a 10-story, 100-room boutique hotel, welcomed its first guests on May 13. Infused with the dynamic spirit of this highly celebrated South Florida destination, the upscale hotel features a variety of in-demand amenities – a highlight of which is a vibrant rooftop entertainment area and pool with 360-degree city views. “We’re excited to introduce a unique new boutique hotel that embraces everything there is to love about Aventura – a hotel we know our local neighbors are going to love to visit, as well as those coming to the area from out of tow...

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