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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences

Doug Kennedy | October 4th, 2024

Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience

Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024

Pollyanna Forster is Named as Director of Food & Beverage at The Westin Riverfront Resort & Spa Avon, Vail Valley, Colorado

May 11, 2021

AVON, Colo. – May 11, 2021 – The Westin Riverfront Resort & Spa Avon, Vail Valley is excited to announce that Pollyanna Forster is now serving as the Director of Food & Beverage at the award-winning resort. A longtime Vail Valley local, Forster most recently served as the Owner & Curator at Pollyanna Productions USA, a culinary consulting group that specialized in catering, pop-up events, restaurant & retail visualization and hospitality education. Forster is a certified Sommelier who enjoyed more than 15 years as the owner of several prominent Colorado restaurants, including eat + drink & cut, Tacorico and dis...

NexGen Hotels Acquires SpringHill Suites by Marriott in Bolingbrook, Illinois

NexGen Hotels | May 11, 2021

Itasca, IL – May 11, 2021 – NexGen Hotels, a hotel development and management company based in Itasca, Illinois, today announced the acquisition of the 82-suite SpringHill Suites by Marriott Chicago Bolingbrook. The new owners plan a multimillion-dollar renovation to upgrade the interior and exterior starting in December 2021. General Manager Felecia Collier leads the management team at the property for NexGen Hotels. Located at 125 Remington Boulevard in Bolingbrook a suburb of Chicago, the three-story SpringHill Suites by Marriott Chicago Bolingbrook offers guests convenient access to Chicagoland Speedway, Harrah’s Casino, The Promen...

Montage Hotels & Resorts Appoints Jaime Moench as Director of Sales & Marketing of the 154-room Montage Deer Valley in Park City, Utah

Montage Deer Valley | May 11, 2021

PARK CITY, Utah – May 11, 2021 – Montage Hotels & Resorts is pleased to announce the appointment of Jaime Moench as director of sales & marketing of Montage Deer Valley in Park City, Utah. Drawing on more than a decade of leadership experience in luxury hospitality, Moench is responsible for the development and implementation of revenue and yield strategies, driving revenue and maximizing profitability. Additionally, Moench will provide leadership to the sales & marketing team, overseeing marketing performance, forecasting, and helping achieve overall department and resort goals. Moench joins Montage Deer Valley from The...

Davidson Hospitality Group Appoints Seth McDaniels as Vice President, Openings & Transitions

Davidson Hospitality Group | May 11, 2021

ATLANTA – May 11, 2021 – Davidson Hospitality Group announces the appointment of Seth McDaniels as Vice President, Openings & Transitions. In his role, he will be responsible for directing all new build openings, acquisitions and dispositions across company verticals, including Davidson Hotels, Pivot and Davidson Resorts. McDaniels joins the team from Hyatt Hotels Corporation, where he served as director of openings, transitions & brand experience, overseeing pre-opening and transition budget development while creating and implementing all lifestyle brand operational standards. He held a similar corporate role with Two Roads ...

Tracey Pool is Named as General Manager for the 488-room Hyatt Regency Baltimore Inner Harbor in Maryland

Hyatt Regency Baltimore Inner Harbor | May 11, 2021

BALTIMORE, MD - May 11, 2021 - Hyatt Regency Baltimore Inner Harbor, the first branded full-service hotel in Baltimore City’s Inner Harbor, proudly welcomes Tracey Pool as the new general manager. Pool has worked within Hyatt Regency since the start of her career and brings 35 years of hospitality experience to her new role. Most recently, she served as general manager at Hyatt Regency Boston Harbor. Prior to that, Pool was the general manager at the Hyatt Regency Dulles and Hyatt Centric The Pike Long Beach. Pool has held positions in the rooms division for Hyatt Regency Denver, Hyatt Regency Century Plaza in Los Angeles, Hyatt Centric ...

Ian Schrager and Boutique Hotel Icons Come Together to Support the Noticeable Growth of Boutique Hotels

the Boutique & Lifestyle Leaders Association (BLLA) | May 11, 2021

Los Angeles - May 11, 2021 - Global experts have confirmed their participation at the 9th annual Boutique Hotel Investment Conference on June 2-3, 2021, produced by BLLA (Boutique Lifestyle Leaders Association). They are all coming together to shape the year’s most sought-after sector of hospitality. From workshops to mentorship circles, to debates, to keynotes, to investment opportunity presentations, and more, there will be a range of content and networking opportunities for all hotel investment professionals. The time has finally come where the most profitable assets have become boutique hotels, making this the most highly-anticipated c...

The 133-Room Radisson Blu Aruba Opens in the Island’s Palm Beach Area

Radisson Blu | May 11, 2021

Oranjestad, Aruba – May 11, 2021 –  Radisson Blu, an upper upscale hotel brand delivering positive and personalized service in stylish spaces, announced the opening of its brand new property Radisson Blu Aruba. The one-of-a-kind new hotel is located in Palm Beach, the ideal setting for a memorable Caribbean adventure. Located just 20 minutes from Queen Beatrix International Airport (AUA), the sprawling 133-room Radisson Blu Aruba is as spacious as it is stylish. The hotel offers two- and three-bedroom suites with separate living areas and fully equipped kitchens with unbeatable views. The hotel’s chic lobby leads to an amazing outdoo...

Contemporary Luxury Hotel Group, ette hotels, Launches with ette Hotel Orlando

May 11, 2021

Orlando, FL. – May 11, 2021 – ette hotels, a contemporary luxury hotel group founded by hotelier Alex Ekbatani, launches ette hotel Orlando, the first in their portfolio which is set to open its doors early this Summer. Out to redefine the luxury hospitality space, ette hotels will feature a sophisticated look and feel with a focus on high-touch service and personalized experiences. “We are in the business of customized service and the most luxurious details,” noted Alex Ekbatani CEO of ette hotels. “ette is the culmination of unique 5-star experiences and elements to create a sense of place that’s earthy, true, timele...

IHG Hotels & Resorts Begins Construction on Atwell Suites Denver Airport – Tower Road in Colorado with a 2022 Opening Planned

IHG Hotels & Resorts | May 11, 2021

[video width="1024" height="768" mp4="https://www.hotel-online.com/wp-content/uploads/2021/05/atwellsuitesdenver-2.mp4"][/video]   IHG Hotels & Resorts, one of the world’s leading hotel companies, announced today that the second Atwell Suites hotel is now under construction in Denver, owned by Kendall Combs and KJ Hotel Properties. The new Colorado property follows the Atwell Suites Miami Brickell, which is expected to open later this year. IHG also announced the latest signings for the brand including Galveston, Texas, owned by Harold Smart and Smart Hotels and Fishers, Indiana owned by Mitesh Patel and Striving Legacy Fish...

Memorial Day Holiday Travel to Rebound to More Than 37 Million

AAA | May 11, 2021

ORLANDO, Fla. — May 11, 2021 — AAA Travel expects a significant rebound in the number of Americans planning to travel this Memorial Day holiday weekend. From May 27 through May 31, more than 37 million people are expected to travel 50 miles or more from home, an increase of 60% from last year when only 23 million traveled, the lowest on record since AAA began recording in 2000. The expected strong increase in demand from last year’s holiday, which fell during the early phase of the pandemic, still represents 13%—or nearly 6 million—fewer travelers than in 2019. AAA urges those who choose to travel this year to exercise caution and ...

The Fuzzy Log Hotel Enhances Guest Safety With VingCard Signature RFID Locks and Mobile Access by ASSA ABLOY Global Solutions

ASSA ABLOY Global Solutions | May 11, 2021

Trendsetting Slovenian property offering cabin, capsule and glamping accommodations ensures the wellbeing of guests using advanced security access encryption and contactless digital key room entry.   Stockholm – May 11, 2021 – ASSA ABLOY Global Solutions as a comprehensive provider of hospitality’s latest security access technology, has announced the successful deployment of VingCard Signature RFID door locks and lockers alongside Mobile Access at The Fuzzy Log hotel in Slovenia. An eco-friendly property offering an eye-catching contemporary design along with cabin, capsule or glamping booking options, The Fuzzy Log’s adoptio...

Visual Matrix Adds Staff Productivity Tracking and Guest Texting Features to All-in-one PMS Solution

Visual Matrix | May 11, 2021

Innovator of cloud-based PMS technology provides labor resource-strapped hoteliers with advanced tools needed to effortlessly adapt to the uptick in guest bookings.   RICHARDSON, TX - May 11, 2021 - Visual Matrix, an industry-leading hotel property management software providing an all-in-one PMS, today announces the integration of hotel housekeeping productivity tracking and guest texting functionalities into its PMS platform. Now in addition to providing unique opportunities to increase hotel revenue and boost profits, Visual Matrix ensures that hoteliers operating with reduced staff can improve efficiency and responsiveness to accommod...

MCR Acquires the Staybridge Suites Cathedral City Palm Springs, an IHG Hotel, in California

MCR | May 10, 2021

NEW YORK - May 10, 2021 - Going once, going twice, sold! MCR — the country’s 4th-largest hotel owner-operator — won the foreclosure auction for the 197-room Staybridge Suites Cathedral City Palm Springs, an IHG Hotel, on the Corona City Hall steps on April 7, 2021 at 9:30 AM. The acquisition marks MCR’s expansion into the California market as the Staybridge Suites joins MCR’s portfolio of 110 hotels across 33 states. In the heart of the Coachella Valley, the all-suite hotel is just 10 minutes from Palm Springs Airport, 15 minutes from downtown Palm Springs and a two-hour drive to star-studded Los Angeles. If you’re searching ...

Karisma Hotels & Resorts and Margaritaville to Open the Margaritaville Island Reserve Cap Cana in October 2021 in the Dominican Republic

Karisma Hotels & Resorts  | May 10, 2021

MIAMI – May 10, 2021 – Karisma Hotels & Resorts, the award-winning collection of properties spanning Latin America, the Caribbean and Mexico, and Margaritaville, the global lifestyle brand synonymous with fun and escapism, will open the doors to the new five-star Margaritaville® Island Reserve Cap Cana in October 2021. This will mark the second resort for the Island Reserve brand created in partnership with Karisma and Margaritaville – and the first in the Dominican Republic. The new build combines the amenities of a world-class, all-inclusive resort with Margaritaville’s signature easy going lifestyle. “After launching ...

Key Findings from New Travel Recovery Trend Report for Q1 2021

Expedia Group Media Solutions | May 10, 2021

SEATTLE – May 10, 2021 – Expedia Group™ Media Solutions, the global digital advertising organization of Expedia Group, today released its first-ever quarterly trend report. The Q1 2021 Travel Recovery Trend Report features data from custom research and Expedia Group first-party data combined with actionable insights to help ensure travel brands are best prepared to reconnect and reengage with travelers as spring and summer travel ramps up. “Traveler behaviors and preferences have evolved significantly over the past year, meaning travel brands can no longer rely on historical marketing strategies to inform their recovery plans,” ...

Ronald McDonald House Charities® of Greater Washington D.C. Adds Amazon Echo Devices, Powered by Volara, to Make Stays Easier for Families

Volara | May 10, 2021

New York — May 10, 2021 — Ronald McDonald House Charities® of Greater Washington, D.C. (RMHCDC), has equipped its newly renovated rooms with Amazon Echo devices, powered by Volara, to provide families of locally hospitalized children with access to information and services on voice command. The goal of RMHCDC is to help families faced with pediatric illness to cope better and focus on the needs of their sick child. Volara — leveraging its real-time conversation management software and secure integrations hub — is helping RMHCDC meet that goal with Alexa.  “We want to make the stays for families easier and more convenient,” s...

Rosewood Hotels & Resorts to Open the 140-Room Rosewood Hangzhou in China in 2025

Rosewood Hotels & Resorts  | May 10, 2021

HONG KONG - May 10, 2021 - Rosewood Hotels & Resorts® continues its strategic growth in China with the announcement of Rosewood Hangzhou opening in 2025.  Located in Wangjiang New City, an emerging hub of innovation, technology and financial services in the heart of Hangzhou, the new build luxury hotel will occupy prime real estate within a progressive mixed-use development project set to revamp the city skyline. The latest expression of Rosewood's ambitious Asian expansion, which includes five properties in the pipeline in Mainland China alone, Rosewood Hangzhou is poised to become the newest destination of choice for affluentia...

Stonehill Names Jeremy Cooper as Vice President of Business Development

Stonehill | May 10, 2021

ATLANTA – May 10, 2021 – Stonehill announced it has named Jeremy Cooper to the position of vice president of business development. Cooper is responsible for originating and structuring debt and equity investments across Stonehill's hospitality lending platform and helping to drive its strategic growth efforts. He will report to Stonehill's executive vice president, Brent LeBlanc, and establish the company’s Northeast office in New York City. Cooper is a fourth-generation hotelier, having learned the hotel business at Cooper Hotels, a family business with more than 2,000 rooms. He most recently served as a senior investments associate...

Jenny Piccione is Appointed as General Manager of The Ritz-Carlton Golf Resort, Naples in Florida

The Ritz-Carlton Golf Resort, Naples | May 10, 2021

NAPLES, FL – May 10, 2021 – The Ritz-Carlton Golf Resort, Naples has welcomed Jenny Piccione as General Manager, overseeing operations of the iconic Southwest Florida resort. A seasoned industry professional with over eighteen years of luxury hospitality experience within The Ritz-Carlton, Jenny brings her passion for the brand’s gold standard of excellence and outstanding service to the iconic Naples resort. Jenny will lead the Ladies & Gentlemen of The Ritz-Carlton Golf Resort, Naples through the resort’s exciting next chapter, ‘Tide of Transformation,’ which brings a new immersive pool experience, The Reservoir, and dining ...

myDigitalOffice Announces the Acquisition of Broadvine, a Leader in Hotel Budgeting, Forecasting, and Performance Reporting Technology

myDigitalOffice | May 10, 2021

BETHESDA, Md., May 10, 2021  --  myDigitalOffice (MDO), the leading technology platform for hotel performance management, today announces an asset purchase from Broadvine, a long standing provider of hotel performance planning applications, including their cloud-based budgeting and forecasting platform. The addition of Broadvine's technology will intensify MDO's rapid growth and solidify their position as a market leader in hotel performance management and data analytics. The acquisition expands MDO's platform by adding standardized hotel budgeting capabilities with week over week forecasts. Additionally, Broadvine's customers will bene...

Cycas Hospitality Opens the 227-Suite Radisson Hotel & Suites Amsterdam South and the 127-Suite Residence Inn by Marriott Brussels Airport

Cycas Hospitality | May 10, 2021

Cycas Hospitality has boosted its presence in the Benelux market with the opening of two extended-stay properties in two neighbouring countries with two global hotel groups. Last month the hotel management company opened its first Radisson-branded hotel in Cycas’s hometown of Amsterdam; the 227-suite Radisson Hotel & Suites Amsterdam South. Opened on Tuesday 6 April, the all-suite property became the first Radisson serviced apartment hotel to open in Western Europe, and Cycas’s third hotel in the Dutch capital. With a mix of studio, one-bed and two-bed apartments, the canal-front hotel - operated under a lease agreement with ECHO ...

The Industrialist Hotel, Autograph Collection Opens in Pittsburgh, Pennsylvania

Autograph Collection Hotels  | May 10, 2021

PITTSBURGH, PA – May 10, 2021 –  The Industrialist Hotel, Autograph Collection, opens today in Pittsburgh’s Central Business District, serving as a key development in the renaissance of the city's historic downtown. The highly anticipated 124-room hotel, owned by HRI Properties, LLC and managed by HRI Lodging, LLC, is housed within the iconic, 18-story landmark Arrott building effortlessly blending old and new by design. The hotel joins Marriott International’s Autograph Collection, a group of more than 200 hotels around the world hand-selected for their inherent craft and distinct perspectives on design and hospitality. The ho...

Linchris Capital Opportunity Fund, LP Acquires the Allegria Hotel in Long Beach, New York

Linchris Hotel Corp.  | May 10, 2021

PLYMOUTH, MA – May 10, 2021 – Linchris Capital Opportunity Fund, LP (including its affiliates, the “Fund”), which is managed by an affiliate of Linchris Hotel Corp., today announced the acquisition of the Allegria Hotel in Long Beach, NY, the eighth investment by the Fund. The Fund makes investments in hotel properties in the midscale to upper-upscale tiers located in the United States. The 156-room, waterfront hotel is being acquired at a substantial discount to new construction cost and is the only full-service hotel in the market with diverse demand drivers and extremely high barriers to entry for future development. Located ...

U.S. Travel Association Reacts to U.K. Placing U.S. on ‘Amber’ List for Travel

U.S. Travel Association | May 10, 2021

WASHINGTON — May 10, 2021 — U.S. Travel Association President and CEO Roger Dow issued the following statement on today’s release of the U.K.’s “traffic light system” for international travel: “The U.K.’s decision to put the United States on their amber status for reopening just isn’t backed by the science. Putting the U.S. on amber status ignores the scientific data regarding increasing vaccination rates, lower infection rates and that the U.S. has the right strategies in place to mitigate risk. “The U.S. needs to demonstrate leadership and come to the table with the U.K. and increase dialogue to allow for a reopeni...

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