The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Hard Rock International Brings Its New Hotel Brand to Europe With Opening of REVERB by Hard Rock Hamburg
REVERB by Hard Rock | July 9, 2024
HAMBURG, July 9, 2024 -- Hard Rock International's highly anticipated hotel, REVERB by Hard Rock® Hamburg, is now open. REVERB by Hard Rock® is a unique hotel brand designed to be an energetic cultural hub for connection, creation and inspiration among music fans, locals and travellers alike. The hotel is located within the historic St. Pauli Bunker and vibrant neighborhood known for its bustling port, remarkable architecture and cultural scene. The property features a modern design, traveller-friendly integrated technology and programming that infuses local music, food and lifestyle. On the premiere of the hotel, John Rees, Senior...
Radisson Blu Aqua Hotel, Chicago, Deploys IRIS Mobile Ordering To Grow F&B Revenue and Improve Staff Retention
IRIS | July 9, 2024
The luxury hotel, part of Choice Hotels, selects IRIS’ app to provide hotel guests and apartment residents with an enhanced F&B service to capture more orders and boost employee retention. IRIS, a global market leader in mobile F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Radisson Blu Aqua Hotel, Chicago, to optimise and expand their F&B operations with mobile ordering. The iconic four-star hotel in downtown Chicago is popular with leisure and business travellers alike and located in the modern Aqua building offering 334 guest rooms, on-site dining, and a roofto...
Fulfilling the Elevated Standards of the Changing Luxury Stay
Frank Pitsikalis | July 9, 2024
What one guest considers as “luxury” is different from another and for that reason, luxury hotels must offer their guests a variety of choices mapped to their individual preferences to deliver a hyper-personalized luxury experience. Choice is critical for today’s luxury travelers – choice of where to travel, where to stay, what kind of experience they wish to have, and how they want to interact with a property. As noted in a recent EHL Insights article, We keep defining the word luxury but ultimately it has to be defined by the customer. While the level of service, convenience, and attention rank high on the luxury spectrum, prov...
HFTP Launches Clubs-Online, Offering Exclusive Content for the Club Industry to Power Management Decisions
Hospitality Financial and Technology Professionals | July 9, 2024
Hospitality Financial and Technology Professionals (HFTP®) is expanding its news and information distribution arm with the launch of Clubs-Online™, a newsletter catering to club professionals. The newsletter, available to HFTP members and subscribers, will feature exclusive content presented by industry experts and geared to club professionals, owners, and board directors as it relates to finance and technology. “HFTP’s mission is to advance technology and finance knowledge, and the performance of hospitality professionals globally, through creating standards and forums for innovation, learning, networking and belonging,” said 20...
Executive Education: What Happens When Leaders Stop Learning?
EHL | July 9, 2024
With days filled with back-to-back meetings and their sights trained firmly on the organization’s short-term and long-term goals, leaders often forget to make time for their personal development and learning. Externally and at every level of the business, everything is changing and evolving, and without investing time in your learning, you risk being left behind. In the last few years alone, we’ve seen a significant shift in the must-have executive skills, with many of the crucial soft skills taking time and training to master. That’s why executive education programs and management upskilling courses are so valuable. They help yo...
Revamping Fort Lauderdale: Convention Center Expansion and Omni Hotel Development
Emeldina Paratusic | July 9, 2024
Fort Lauderdale, a staple South Florida beach destination, is shifting its focus beyond leisure tourism with a $1.3-billion investment in the Broward County Convention Center and adjoining Omni Hotel. Following this project, Fort Lauderdale will position itself as both a vacation destination and a commercial city. Fort Lauderdale, known for its beaches and canals, has grown beyond a leisure destination in recent years. As the focus of this shift, the Broward County Convention Center is undergoing a $1.3-billion renovation and expansion. The highly anticipated project is underway and slated for completion in 2025. The first phase of th...
Hilton Expands Global Luxury Portfolio With Nearly 400 Extraordinary Boutique Hotels Through Its Exclusive Partnership With Small Luxury Hotels of the
Hilton | July 9, 2024
Guests can enjoy new ways to stay in a collection of unique, independently minded city, beach and resort hotels in sought‑after destinations around the world MCLEAN, Va., and LONDON - Hilton is dramatically expanding its portfolio of luxury hotel experiences with the addition of nearly 400 boutique properties from the exquisite Small Luxury Hotels of the World (SLH) collection. Starting today, hundreds of these properties will be available on all Hilton direct booking channels, including Hilton.com and the Hilton Honors app. Joining Hilton’s prestigious luxury brand portfolio - Waldorf Astoria Hotels & Resorts, Conrad Ho...
IHG Signs With Meliora To Develop First Vignette Collection in Kazakhstan
IHG Hotels & Resorts | July 9, 2024
The hotel joins a pipeline of seven Vignette Collection properties across Europe and a further 23 around the world LONDON (09.07.2024): IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of the first Vignette Collection in Almaty, Kazakhstan. The property will become IHG’s second luxury and lifestyle hotel in Kazakhstan, joining InterContinental Almaty. The 95-room Vignette Collection property, signed under a franchise agreement with Meliora (part of HAYAT Construction), will further strengthen IHG’s Vignette Collection portfolio across Europe which stands at three open hotels a...
Hilton Anaheim Launches Multimillion-Dollar Full Property Renovation
Hilton Anaheim | July 9, 2024
ANAHEIM, Calif. – (July 9, 2024) –Hilton Anaheim, located just steps away from the Anaheim Convention Center and Disneyland® Resort, will begin its multimillion-dollar full property enhancements on the 1,574-room hotel, featuring a fresh, modern redesign with a nod to the hotel’s past while embracing California’s luring charm. The comprehensive transformation begins this summer and is expected to be completed in the Spring of 2025. The full-scale renovation will include redesigned guest rooms and suites, upgrades to the 105,959 sq ft of meeting and event space, restaurant and bar rebrand, improved outdoor spaces, and more. ...
Crescent Hotels & Resorts Partners With Comstock Holding Companies to Manage JW Marriott at Reston Station
Crescent Hotels & Resorts | July 9, 2024
Scheduled For a 2025 Opening, The JW Marriott at Reston Station Will Include a Hotel and Luxury Condominiums. Reston, VA (July 9, 2024) - Crescent Hotels & Resorts has entered into a management agreement with an affiliate of Comstock Holding Companies, Inc. (Nasdaq: CHCI) (“Comstock”) covering the JW Marriott at Reston Station. The new hotel, Virginia’s first JW Marriott and only the second in the Washington, D.C. region, will anchor the latest phase of development at Comstock’s Reston Station, the premier mixed-use and transit-oriented neighborhood in the Dulles Corridor. The JW Marriott at Reston Station is a 28-story ...
The Hotel Group Breaks Ground on Home2 Suites by Hilton Kalispell, Montana
The Hotel Group | July 9, 2024
Kalispell, MT – July 9, 2024 - Award-winning hotel management company The Hotel Group ("THG"), an affiliate of Hotel Equities, in partnership with TE Miller Development, LLC., broke ground on the Home2 Suites by Hilton in Kalispell, Montana, promising a high-quality extended stay option coming soon to Northwest Montana. Located at the intersection of US Highway 93 and Rose Crossing, the 107-room Home2 Suites by Hilton Kalispell will be THG’s second hotel in Montana and the Home2 Suites’ third location in the state. “We are excited to bring the Home2 Suites brand to Northwest Montana and to be partnering with TE Miller Developmen...
Minor Hotels to Rebrand Peace Resort Samui as NH Collection Samui Following Property Upgrade
NH Collection Hotels & Resorts | July 9, 2024
July 9, 2024: Minor Hotels, a leading hospitality group, has announced the upcoming rebranding of Peace Resort Samui into NH Collection Samui, marking the arrival of NH Collection – an upscale brand synonymous with European refinement – to Thailand. From 1st January 2025, following a property upgrade, the resort will start operating as NH Collection Samui. The 122-key property enjoys a prime location directly on Bophut Beach, nestled along the northern shore of Koh Samui at the foot of a lush hill, offering privacy and tranquility while remaining conveniently close to shopping and entertainment. Originally established in 1977 by the Pu...
CoralTree Hospitality Names Leadership Team Ahead of Pier Sixty-Six’s Grand Opening
CoralTree Hospitality | July 9, 2024
FORT LAUDERDALE, Fla., JULY 9, 2024— CoralTree Hospitality announces the appointment of Pier Sixty-Six’s leadership team, marking a significant milestone for the centerpiece of a $1 billion redevelopment project by Tavistock Development Company. Following a property-wide transformation, the iconic Fort Lauderdale establishment has embarked on a new chapter set to open in the fall of 2024 as a 32-acre waterfront resort complex along the Intracoastal Waterway. Colm O'Callaghan joins Pier Sixty-Six as the resort’s Vice President and Managing Director, bringing extensive experience from a distinguished career in luxury hospitality. H...
Shiji Launches Langham’s 10th Shiji Enterprise Platform Implementation at Cordis Auckland
Shiji | July 9, 2024
Shiji’s innovative platform enhances guest experience and operational efficiency at New Zealand’s largest hotel, raising the bar for luxury accommodations. SYDNEY, Australia, July 9, 2024 - Shiji, a leader in global hospitality technology, announced the successful implementation of the Shiji Enterprise Platform at Cordis Auckland, marking the tenth deployment of the platform for Langham Hospitality Group. This significant milestone underscores the continued collaboration between Shiji and Langham, reflecting their shared dedication to enhancing guest experiences through advanced technology. Cordis Auckland, New Zealand's lar...
voco Jim Corbett, an IHG Hotel Appoints Key Leadership
voco | July 9, 2024
National, 9 July 2024: voco Jim Corbett, India’s first ever voco hotel launched by one of the world’s leading hotel companies, IHG Hotels & Resorts, announced the appointment of key leadership roles across verticals. Resting on an expanse of 13.5 acres of greenery, voco Jim Corbett is a sanctuary of serenity and peace. With the Kosi River as its majestic backdrop, each frame captures nature’s artistry at its finest. Situated on the foothills of the Mailani range in the enchanting Kumaon region, the resort is popular for family getaways and destination weddings. Suprabhath Roy Chowdhury as the General Manager With an illustrious ca...
Introducing the Next Big Thing in Hotel Marketing: Social Media Amplified
Lodging Interactive | July 9, 2024
Lodging Interactive’s Commingle division, elevates hotel social media marketing by incorporating conversion-optimized and socially connected promotional landing pages. Lodging Interactive introduces Social Media Amplified, the next evolution in hospitality social media marketing. The innovative service, offered by Lodging Interactive’s Commingle division, elevates hotel social media marketing by incorporating conversion-optimized and socially connected promotional landing pages. Social Media Amplified seamlessly integrates with hotel social media channels, providing an effortless way to connect with potential guests on a deeper ...
Modern PMS: Anchoring Today’s Hotel Tech Stack
Audrey MacRae | July 9, 2024
Conversations at HITEC Charlotte confirmed that an All-In-One property-management system with Open APIs, centralized guest data, and embedded payments will provide the technology stabilization operators need to weather turbulent times and be grounded for future growth By Audrey MacRae “NOW is the time to invest in hotel technology.” That was the general consensus among attendees at the industry’s premier Hospitality Industry Technology Exposition and Conference (HITEC) last month held in Charlotte, N.C. Topping the list of sought-after solutions were platforms that consolidate multiple systems into one and feature Open APIs that al...
AAHOA Raises High Concerns About U.S. Supreme Court Ruling on Criminalization of Outdoor Sleeping
AAHOA | July 8, 2024
ATLANTA, GA, July 8—AAHOA (Asian American Hotel Owners Association), representing nearly 20,000 hotel owners across the United States, expresses significant concerns over the recent U.S. Supreme Court ruling in the case of the City of Grants Pass, OR, v. Johnson et al., which criminalized outdoor sleeping. The Court upheld the Grants Pass case late last month, which involved Oregon's ban on camping for unhoused residents. The Court found the laws that criminalize sleeping in public spaces do not violate the Eighth Amendment's protections against cruel and unusual punishment, even as the city lacked sufficient shelters and the unhouse...
The European Accessibility Act: What Hoteliers Need to Know
Cendyn | July 8, 2024
As the hospitality industry continues to evolve, it is crucial for hospitality businesses to stay head of the latest legislation impacting their operations. One critical law that all hoteliers should be aware of is the European Accessibility Act (EAA). The EAA is a landmark EU directive that establishes common accessibility requirements for a wide range of products and services. With full enforcement coming in 2025, now is the time for hoteliers to understand the EAA’s implications, as well as take steps to ensure compliance. Here’s an overview of the most important considerations facing the hospitality industry in the wake of the E...
San Juan Marriott Resort & Stellaris Casino Appoints Key Executives
Marriott International, Inc. | July 8, 2024
SAN JUAN, Puerto Rico, July 8, 2024-- The San Juan Marriott Resort & Stellaris Casino is proud to announce the appointment of a General Manager, Food & Beverage Director and Executive Chef to its leadership team, reinforcing the property's commitment to excellence in hospitality and guest experiences. Mariano Formariz Appointed General ManagerMariano Formariz joins the San Juan Marriott Resort & Stellaris Casino as the new General Manager. With an esteemed career spanning over 25 years, Mariano has demonstrated unparalleled dedication and passion for the hospitality sector with extensive leadership experience across multi...
Room Mate Hotels Expands Presence Across Spain With Acquisition of Staying Valencia
Room Mate Hotels | July 8, 2024
MADRID--Room Mate Hospitality & Leisure, S.L. (“Room Mate Hotels”), a leading lifestyle hotel brand and lease management company headquartered in Madrid, today announced the acquisition of Staying Valencia, a portfolio of boutique hotels and aparthotels in Valencia. This strategic acquisition marks a significant milestone in Room Mate Hotels’ expansion strategy, bolstered by the support of TPG Angelo Gordon, a diversified credit and real estate investing platform within TPG, and Westmont Hospitality (“Westmont”), which together acquired Room Mate Hotels in 2022. Staying Valencia operates a portfolio of 10 boutique properties ...
Hilton Signs With M Hospitality to Develop Hilton Marjan Island Beach Resort & Spa in Ras Al Khaimah
Hilton | July 8, 2024
DUBAI, United Arab Emirates - Hilton (NYSE: HLT) today announced an agreement with M Hospitality to open Hilton Marjan Island Beach Resort & Spa in Ras Al Khaimah, the UAE’s northernmost emirate. Expected to open in Q4 2026, the upscale property will add to Hilton’s fast-growing portfolio of 80 hotels across 11 brands operating in the Middle East. “Hilton has been operating in Ras Al Khaimah for over 20 years and we are excited to be working with M Hospitality once again,” said Carlos Khneisser, vice president, development, Middle East & Africa, Hilton. “With Ras Al Khaimah expected to welcome over 3.8 million visitor...
My Place Hotels of America Opens Location in Mitchell, SD
My Place Hotels of America, LLC | July 8, 2024
ABERDEEN, SD — July 8, 2024—My Place Hotels of America has opened My Place Hotel-Mitchell, SD. It is the 72nd open and operating My Place property in the United States and the seventh My Place to open in South Dakota. Mitchell Holdings, LLC, developed the hotel, which is managed by Venerts Hotel Management, Inc. The 63-key property is outfitted with standard My Place amenities, including a 24-hour My Store grab-and-go market, laundry facilities, a business center, and a grilling pavilion. It is also pet-friendly and offers free guest parking. My Place Hotel-Mitchell, SD is located at 618 E Spruce Street, Mitchell, SD, 57301, in prox...
Loews Arlington Hotel Appoints Tony France as New Executive Chef
Loews Arlington Hotel | July 8, 2024
Loews Arlington Hotel and Convention Center is proud to announce the appointment of Tony France as the new Executive Chef, effective June 2024. His responsibilities include oversight of all aspects of the food and beverage operation for five restaurants and lounges, banquet functions, 24-hour in-room dining and special events at the new 888-room meetings and resort destination that opened in February. France was drawn to cooking from a young age. Native to Los Angeles, California, and raised by his mother and grandparents, he spent much of his time in the kitchen with his Sicilian grandfather who was instrumental in growing his passi...
