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AHLA Integrates HTNG, Strengthening Technology Expertise, Advocacy Focus
AHLA | March 25, 2021
WASHINGTON (March 25, 2021) – The American Hotel & Lodging Association (AHLA) and Hospitality Technology Next Generation (HTNG) today announced that the two organizations have signed an agreement for HTNG to formally become part of AHLA to better serve and support the evolving needs of the global hospitality industry as it looks toward recovery. This synergistic alignment, which has been unanimously approved by the Boards of both AHLA and HTNG, provides significant benefits to both organizations and their members. AHLA will gain additional expertise in technology, which continues to be a critical aspect of both hotel operation...
Hotel Equities Appoints Syed Ali Vice President of Food & Beverage, Entertainment Operations
Hotel Equities | March 25, 2021
ATLANTA – March 25, 2021 – Today, hotel owner, operator and developer Hotel Equities (“HE”) announced Syed Ali has been appointed Vice President of Food & Beverage and Entertainment Operations to support its growing portfolio of full-service, resort and boutique hotels, and its restaurant and entertainment venues which fall under the firm’s 33 Degrees operating platform. “Syed is a natural fit to the team. He is a passionate leader with strong food and beverage acumen and an outstanding record of effectuating revenue growth and results,” said Brad Rahinsky, President and CEO of Hotel Equities and 33 Degrees. “His stor...
Hoteliers Opting for Onsite Technology Training Despite Pandemic
Cam Troutman | March 25, 2021
Operators say it’s important to lead by example and show businesses that it’s safe and viable to attend live meetings when health and safety protocols are followed By Cam Troutman Online learning has its advantages, especially amidst a pandemic. Convenience, flexibility, and cost savings are just a few pluses that come to mind. But when a hotel migrates to a completely new financial management platform or adds new software modules, on-site training is still preferred. It’s not that the technology is too difficult to grasp online, but rather, hoteliers seem to thrive when they connect in person with their peers and vendor partners, a...
VENZA® Acquires CyberTek to Deliver Holistic Cybersecurity and Managed IT Services
VENZA | March 25, 2021
The tactical deal builds on VENZA's growth momentum, expansion of talent, and capabilities as the hospitality industry plans for rebound and recovery. ROSWELL, GA – March 25, 2021 – VENZA®, the leading data protection, compliance, and training organization for the hospitality industry, announced it has acquired privately-owned CyberTek Engineering, an award-winning MSP (Managed Service Provider) that offers a wide range of business IT services and solutions. The purchase complements VENZA's existing security solutions, enhances its position as an MSSP (Managed Security Services Provider), significantly increases its technical...
HotStats Releases 2020 Global Profit and Loss Data Report
HotStats | March 24, 2021
LONDON - March 24, 2021 - HotStats, the global leader in monthly profit and loss data benchmarking, has released the findings of its "Profit Matters Global Hotel Performance Review 2020." The annual report tracks global hotel industry performance across myriad revenue, expense and profitability metrics and features commentary focused on the trends that drove business in 2020. 2020 was like no other year on record and operational data supported that, with most metrics down considerably year-over-year, as the hotel industry was forced to cope with the pernicious effects of the COVID-19 pandemic. Though asset types fared differently, all wer...
Hotel Industry Honors Star Employees After Devastating Year
AHLA | March 24, 2021
WASHINGTON – March 23, 2021 – The American Hotel & Lodging Association (AHLA) and the American Hotel & Lodging Foundation (AHLA Foundation) today honored the women and men across the country who selflessly led their teams and supported their communities during a year unlike any other with the 2021 Stars of the Industry Awards Ceremony. Despite this monumentally challenging year for the industry, nearly 300 deserving hotel employees representing every job from front desk agents to housekeepers to general managers and servers were nominated for the industry’s highest honors. The event raised funds to support the AHLA Foundation...
Debating Over Housekeeping Opt-Out Reveals Revenue Building Opportunities
Larry and Adam Mogelonsky | March 24, 2021
By Larry and Adam Mogelonsky Housekeeping opt-out was as hot a topic yesterday as it will be tomorrow when travelers start surging back to hotels. The paradigm shift worth considering for housekeeping that has occurred as a result of the pandemic is that an increasing number of guests will want a totally no-touch onsite experience. In this case, giving them the ability to opt-out can save you on costs, particularly as cleaning SOPs and minutes of labor per room have gone up substantially with all the new safety guidelines to follow. While there are reasonable limits to this given the opposing security risk of letting a room go unchecked...
STR: Canada Hotel Performance for February 2021
STR | March 24, 2021
HENDERSONVILLE, Tennessee — 24 March 2021 — Canada’s hotel industry reported slightly higher performance when compared with recent months, according to STR’s February 2021 data. The country’s occupancy level was its highest since November 2020, while ADR and RevPAR were the highest since October 2020. Year-over-year declines remained significant but will improve in future months due to comparisons with pandemic-affected months last year. Occupancy: 27.3% (-53.0%) Average daily rate (ADR): CAD112.90 (-25.2%) Revenue per available room (RevPAR): CAD30.86 (-64.8%) “Canada hotel performance remained subdued through th...
The Most Important Measurement in Business
Shep Hyken | March 24, 2021
By Shep Hyken This is the first of a number of lessons I’ll be sharing from my newest book, I’ll Be Back: How to Get Customers to Come Back Again and Again. A few years back I wrote about the idea of measuring customer satisfaction versus customer behavior. We’re revisiting that topic with a fresh point of view. Today’s lesson is about the exciting topic of measurement and data. Okay, maybe not that exciting, but how about very important? You know it is! Business management guru Peter Drucker said, “You can’t manage what you don’t measure.” So, what should we be measuring? What’s the best metric? Why do our custome...
New Hilton Aventura Miami Opens in South Florida
Hilton Aventura Miami | March 24, 2021
AVENTURA, Fla. - March 24, 2021 - Located in the metropolitan city of Aventura, Fla., the new Hilton Aventura Miami opens its doors March 23, 2021. The upscale hotel is poised to welcome locals, leisure and business travelers, and groups, with well-appointed accommodations, a robust culinary program, artful touches, premium business services and vibrant lifestyle amenities. The 208-room hotel is surrounded by world-class shopping, South Florida's finest beaches, golf courses and casinos and is a short drive from Miami and Fort Lauderdale International airports. With a sleek, modern-line architecture by Prime Design Associates, the hotel's...
Embassy Suites by Hilton Charleston Harbor Mt. Pleasant Celebrates Grand Opening
Embassy Suites by Hilton | March 24, 2021
CHARLESTON, S.C. - March 24 2021 - The contemporary Embassy Suites by Hilton Charleston Harbor Mt. Pleasant celebrates its official opening in the Historic Charleston Harbor. Located at the foot of the iconic Ravenel Bridge, the seven-story, waterfront all-suite hotel boasts 175 suites with breathtaking views of the Lowcountry and harbor. With a stylish lobby featuring calming hues and a one-of-a-kind centerpiece chandelier, Embassy Suites by Hilton Charleston Harbor Mt. Pleasant welcomes guests to enjoy its one- and two-room suites, including balcony suites, equipped with free Wi-Fi, a living area with wet bar, coffeemaker, microwave, mi...
Hilton Signs With Dhabi Hospitality for DoubleTree by Hilton Islamabad West in Pakistan
DoubleTree by Hilton | March 24, 2021
ISLAMABAD, Pakistan - March 24, 2021 - Hilton will be bringing its hospitality to Pakistan once again. An agreement signed with Dhabi Hospitality will see its upscale DoubleTree by Hilton brand launch in the city of Islamabad in 2025. Carlos Khneisser, vice president of development, Middle East and Africa, Hilton said: “This is a landmark agreement for Hilton that signals our re-entry to the Pakistan market. We are doing so as part of a groundbreaking development in the country’s business capital and one which will offer unparalleled convenience for travelers to the New Islamabad International Airport, which is ultimately expected to...
IHG Opens avid hotel Milwaukee West-Waukesha
IHG Hotels & Resorts | March 24, 2021
IHG® Hotels & Resorts announced today the latest milestone for fast-growing brand avid hotels – the opening of the 30th avid hotel - avid hotel Milwaukee West-Waukesha, owned by Kingbird Real Estate and managed by Aimbridge Hospitality. Since introduction in 2017, the brand has grown quickly across North America with 2020 seeing the opening of the first location in Mexico, which was completed in just 10 months, and construction of the first location in Canada. With more than 200 hotels signed since launch and around 90 of those in planning or under construction, avid hotels is part of IHG’s strong Essentials brand portfolio, which...
Red Roof Opens the Red Roof Inn, Cullman, Alabama
Red Roof | March 24, 2021
Columbus, Ohio - March 24, 2021 - Red Roof®, the leader in economy lodging, announced the opening of the Red Roof Inn Cullman, located at 6349 Alabama Highway 157, Cullman, Ala. The 60-key hotel is owned and managed by Brad Patel. The hotel offers free coffee in the lobby, expanded cable, free long-distance calling, elevator access, interior & exterior entrances, and free parking. Guests can also enjoy a seasonal pool and make use of the hotel’s business center. Located between Bankhead National Forest and the Wheeler Natural Wildlife Refuge Center, the Red Roof Inn Cullman is also convenient to the University of Alabama in Hun...
Digital Upselling: Go Where the Margins Are!
ROOMDEX | March 24, 2021
By Jos Schaap - ROOMDEX Due to the ongoing pandemic, hotels have lost several months’ worth of business. The reopening and rebound period are slower than initially expected and occupancy levels will take time to recover to pre-crisis levels. As a consequence, it’s critical to make the most of every booking to maximize average spend and revenue. Digital upselling can be a quick and easy way to both improve your guests’ experience while simultaneously giving your revenue that much needed boost. What to sell? This question may appear to be basic but not every upsell…sells. For many hoteliers, the reality is that typically upsel...
Dovetail + Co Acquires Hawaii Hotel to Become Wayfinder Waikiki
Dovetail + Co | March 24, 2021
Dovetail + Co Enters the Hawaii Market With the Acquisition and Planned Redevelopment of Waikiki Sand Villa Hotel in Honolulu As Its Second Wayfinder Hotel New York, NY and Honolulu, HI — March 24, 2021 — Hotel owner, developer, and operator Dovetail + Co moves into Hawaii with the acquisition of Waikiki Sand Villa Hotel in Honolulu, Hawaii. Located along the Ala Wai Canal within close walking distance to Waikiki Beach, the hotel will be rebranded as the Wayfinder Waikiki following a renovation of the property's 228 rooms, 70-foot saltwater lagoon pool, and multiple bar and restaurant spaces. Dovetail + Co’s Wayfinder Hotel brand is co...
Highline Hospitality Partners Inks Third Deal With Acquisition of Pearl South Padre Resort
Highline Hospitality Partners | March 24, 2021
Transitioning to a Margaritaville resort after renovations, the new ownership tapped Aimbridge Hospitality to manage the property, set to open in 2022. NEW YORK – March 24, 2021 – Highline Hospitality Partners (HHP), the hospitality investment platform launched by Highline Real Estate Partners (HREP), has added their third property with the acquisition of Pearl South Padre Resort in Texas and tapped Aimbridge Hospitality, the leading, global, third-party hotel management company, to manage the property. They are preparing to convert the destination to a Margaritaville resort, the global lifestyle brand synonymous with fun and escapism,...
Tips to Help Lodging Providers Prepare for the Return of Travel
Expedia Group | March 24, 2021
Expedia Group today released tips and insights to help lodging providers in the U.S. prepare for the return of travel. Following a sustained period of uncertainty for the travel and hospitality industry, market trends and recent insights from Expedia Group Media Solutions continue to indicate that travelers are anxious to get away – and the majority of those dreaming, planning or booking travel are doing so for the near future. Expedia Group data shows that as of March 1, 2021, the 0–21-day window accounted for more than 50% of global searches, followed by the 31-60-day window at 15%. While it...
Garden of the Gods Resort and Club Promotes Denise Perkins to Director of Sales and Marketing
Garden of the Gods Resort and Club | March 24, 2021
Colorado Springs, CO. – March 24, 2021 – Garden of the Gods Resort and Club has promoted Denise Perkins to Director of Sales and Marketing. Denise has served as Director of Marketing for Garden of the Gods Resort and Club for the past year and a half. During this time, Perkins has contributed to the business growth of the AAA Four-Diamond rated resort and wellness retreat through an array of innovative strategies and forward-thinking tactics. Throughout her career, Perkins has held numerous positions with prestigious hotels and resorts around the country. Prior to joining Garden of the Gods Resort and Club, Perkins most recently serve...
Shiji Group Successfully Implements Mobile Infrasys Cloud POS at Mandarin Oriental, Santiago
Shiji Group | March 24, 2021
ATLANTA, GA – March 24, 2021 – Shiji Group has recently implemented its Infrasys Cloud POS solution at Mandarin Oriental, Santiago in Santiago Chile across the property’s 10 outlets, including onsite restaurants, in-room dining, and the pool. The success of the large install during the COVID-19 pandemic, is an example of Shiji’s flexibility and character, even in times of complexity. The installation of Infrasys Cloud POS at the luxury Mandarin Oriental property in Chile has now allowed the hotel property to be more mobile than ever before with the implementation of Infrasys on 25 iPads and 12 Shiji 5900 workstations. The hotel has...
Virdee Integrates With Leading PMS Provider Infor to Deliver Seamless Virtual Reception for Hotels
Virdee | March 24, 2021
Infor certification accelerates Virdee’s push to help hotels solve previously intractable staffing and expense challenges AUSTIN, Texas – March 24, 2020 – Virdee, a SaaS company serving the lodging, multifamily and commercial real estate industries, announced certification for the integration of its virtual reception platform, Virdee Concierge, with Infor’s HMS Property Management System (PMS). The move comes as costs of staffing a front desk check-in/check-out operation continue to become increasingly challenging for hotels and other commercial real estate venues in the post-COVID environment. The partnership further accelerates ...
Boutique Italian Hotel Partners With IDeaS to Enhance Profitability and Increase Efficiency
IDeaS | March 24, 2021
Casa Angelina uses downtime to implement automated RMS while relying on IDeaS Advisory Services to ensure sustainable success LONDON — March 24, 2021 — IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today that Casa Angelina, a luxury, boutique hotel on the Amalfi Coast, has selected IDeaS G3 Revenue Management System (RMS) and enlisted the IDeaS Advisory Services team. IDeaS will provide strategic support to help Casa Angelina capitalise on a projected short but busy season and position the property for long-term success. Casa Angelina knew it was time to move away fro...
Rosewood Castiglion del Bosco Set for Summer Opening Following Renovation and Expansion
Rosewood Castiglion del Bosco | March 23, 2021
Rosewood Castiglion del Bosco - the 5,000-acre country estate located in UNESCO-protected park, the Val d’Orcia - is delighted to announce the official full reopening of the hotel on 2 June 2021 including a brand new renovation of the Osteria La Canonica restaurant, as well as a one-of-a-kind property expansion with the launch of 19 new designed private suites later this Summer. Known for its refined Italian charm and welcoming families, couples and culinary seekers alike, the idyllic Tuscan hideaway will be expanding to offer guests a sophisticated upgrade. Opening its doors to 19 new suites exuding the rich sense of Tuscan authenticity gu...
Radisson Signs With Axcel Group Limited for Radisson RED London Garwick Airport
RADISSON RED | March 23, 2021
Radisson Hotel Group announces the signing of Radisson RED London Gatwick Airport – located in proximity to the terminal at the second busiest airport in the UK. This is the second Radisson RED property at a UK airport, offering guests memorable, playful experiences in major hubs for international travel. Set to open in Q3 2021, the creative hotel will offer 185 contemporary designed guest rooms, a bistro style restaurant and bar, a well-equipped fitness room, as well as social meeting spaces in bold design waiting to kickstart the fun. Adela Cristea, Vice President, Head of Business Development UK & Ireland, Radisson Hotel Group...
