The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
‘Upsizing’ Could Be One of the Next Major Travel Trends, Says GlobalData
GlobalData | March 23, 2021
Financial situations worsening for consumers has been widely discussed amid the COVID-19 pandemic. However, many consumers managed to bypass this financial squeeze and have incidentally become efficient savers. This trend should not be overlooked by tourism companies which need to realize that not all travelers will be wanting a budget-friendly option for their next holiday, says GlobalData, a leading data and analytics company. With saved cash that has accumulated during the pandemic, many travelers may be planning to spend more than usual on their next trip. According to GlobalData’s survey, when global respondents were asked if they w...
U.S. Demand Approaches Pandemic-Lowered Levels of 2020
STR | March 23, 2021
March 23, 2021 - STR’s latest 51-chart demand map through 13 March 2021 shows that most states are moving closer to their levels from the same time last year. Unfortunately, those demand levels from comparable periods in 2020 were lowered substantially by the earliest pandemic lockdowns. A clear majority of states have made solid progress in shrinking the tremendous demand deficits that developed during the worst times of the pandemic. However, current bookings shortfalls from pre-pandemic times remain significant, particularly in a handful of states dominated by the largest urban markets. As noted in our new Market Recovery Monitor, ...
Aimbridge Hospitality Selected by Dreamscape Companies to Manage Las Vegas Multi-Brand Project
Aimbridge Hospitality | March 23, 2021
PLANO, Texas - March 23, 2021 - Aimbridge Hospitality, the leading, global, third-party hotel management company, has been engaged by Dreamscape Companies as their operating partner to reposition the Rio Las Vegas to multiple Hyatt full-service brand offerings. "Aimbridge Hospitality's capabilities, depth of expertise, and resource-rich support is unrivaled; I couldn't think of a better team as our hotel operations partner for this venture," said Eric Birnbaum, Founder & CEO of Dreamscape Companies. "By pairing their operational expertise with our investment team, we have created a differentiated platform and opportunity to unlock valu...
MCR Acquires Dual-Branded Tru and Home2 Suites by Hilton Near Nashville Superspeedway
MCR | March 23, 2021
NEW YORK - March 23, 2021 - The ultimate pit stop! MCR, the fourth-largest hotel owner-operator in the United States, has acquired the 167-room dual-branded Tru by Hilton Smyrna Nashville and Home2 Suites by Hilton Smyrna Nashville in Tennessee. The hotels are located less than 10 miles from the Nashville Superspeedway, the internationally renowned motor racing complex with the oldest continually operating track in the United States. On Saturday, June 19, the track hosts the NASCAR Xfinity Series race, its first NASCAR event since 2011. And for the first time in 40 years, the NASCAR Cup Series comes to Middle Tennessee with the Ally 400 ra...
Hyatt Regency Maui Resort and Spa Completes Multimillion-Dollar Renovation
Hyatt Regency Maui Resort and Spa | March 23, 2021
LAHAINA, Hawaii – March 23, 2021 – Hyatt Regency Maui Resort and Spa, the first destination resort in the world, is excited to announce the resort has just finished a multimillion-dollar renovation to its 810 guestrooms including 31 suites and its lobby. Guests will enjoy an entirely new guestroom experience inspired by the rich heritage and authentic spirit of the famed Ka’anapali Beach. The renovation, led by Wimberly Interiors, embraces natural surroundings with new and modern design. The rooms feature private lanais with glass balconies beautifully showcasing views of the Pacific Ocean, the West Maui Mountains, scenic golf course...
Hilton Appoints Sharilyn Toko as General Manager to Lead Iconic Caribe Hilton
Hilton | March 23, 2021
MCLEAN, Va. – March 23, 2021 – Hilton announces the appointment of Sharilyn Toko as general manager of the 652-room Caribe Hilton in San Juan, Puerto Rico, the company’s first hotel to open outside of the continental U.S. in 1949 and birthplace of the piña colada. With more than three decades of hospitality experience, Toko joins the Caribe Hilton team following a year of holding a dual role as general manager of Embassy Suites by Hilton San Juan Hotel & Casino and The Condado Plaza Hilton, where she took the helm in 2016 to reenergize the team and elevate the guest experience. An award-winning general manager, Toko is a Hilto...
Le Méridien Pasadena Arcadia Appoints Dan Zwirn as General Manager
Le Méridien Hotels & Resorts | March 23, 2021
LOS ANGELES, Calif. — March 23, 2021 — Le Méridien Pasadena Arcadia Hotel, the newest addition to Le Méridien Hotels & Resorts, part of Marriott International, Inc., has appointed Dan Zwirn to helm the property that will officially open on May 25, 2021. The seasoned General Manager most recently oversaw the opening of the TRYP Hotel in Pittsburgh, Pa., a luxury boutique property in the heart of Pittsburgh’s trendy Lawrenceville neighborhood. Prior to that, he held leadership roles in hotels across the country including General Manager at Le Méridien Philadelphia and opening General Manager at the Westin Wilmington. Zw...
Travel Industry Urges White House to Set a Timeline to Reopen International Travel
U.S. Travel Association | March 23, 2021
WASHINGTON — March 23, 2021 — Leaders of the U.S. travel and aviation industry called on the Biden administration Monday to set a May 1 deadline to commit to a plan for reopening the country to inbound international visitation. The U.S. Travel Association is among the 26 organizations to sign a letter urging the White House “to partner with us to develop… a risk-based, data-driven roadmap to rescind inbound international travel restrictions.” “Travel and tourism is the industry hardest hit by the economic fallout of COVID, and the damage is so severe that a broader economic recovery will stall if we can’t get travel off th...
Marriott International Signs Agreement With Al Saedan Group to Bring Three Hotels to Saudi Arabia
Marriott International | March 23, 2021
March 23, 2021 - Marriott International, Inc. (NASDAQ: MAR) today announced it has signed an agreement with Al Saedan Group, a leading real estate company in the Middle East, to open three hotels across Saudi Arabia. The multi-project agreement includes the country and territory’s first Renaissance Hotel, the world’s largest Aloft Hotel and a Courtyard by Marriott in the Holy City of Makkah. All three properties are projected to open by 2025. “We are pleased to build on our fantastic relationship with Al Saedan Group and further expand our portfolio across Saudi Arabia with these milestone signings,” said Satya Anand, President for...
Beekeeper Acquires Lua to Tackle Trillion-Dollar Opportunity in the Frontline Workforce Productivity and Collaboration Space
Beekeeper | March 23, 2021
Zurich/Copenhagen/Berlin/Oakland - March 23, 2021 - Beekeeper, the leading mobile workforce productivity and collaboration platform designed specifically for frontline workers, today announced the acquisition of Lua. The acquisition of this prime operational workflow platform underlines Beekeeper’s commitment to providing a full-stack mobile platform to enable frontline teams to operate more efficiently and effectively. Lua, with a presence in Denmark and the U.S., digitizes how work is coordinated and orchestrated across frontline teams. Beekeeper and Lua will use their combined expertise to digitize manual, paper-based processes to enable...
Soaring Eagle Casino & Resort to Transform Guest Experience With Full INTELITY Platform
INTELITY | March 23, 2021
The tribal casino and resort has selected INTELITY to elevate service and engage guests with mobile, in-room, and staff technology Los Angeles, CA - March 23, 2021 - INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today a new deal with Soaring Eagle Casino & Resort in Mount Pleasant, Michigan. The renowned property will implement the entire INTELITY platform, including a branded mobile app, mobile check-in, mobile key, in-room tablets, and GEMS®, INTELITY’s staff suite. With the full platform in place, Soaring Eagle Casino & Resort will use the INTELIT...
Agilysys Announces New Cloud-Native Hospitality Marketing Solution – Agilysys Digital Marketing
Agilysys | March 23, 2021
Product Automates Marketing Communications To Stay Connected With Guests Throughout The Guest Journey ALPHARETTA, GA. — March 23, 2021 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced the availability of its innovative new, hospitality marketing solution, Agilysys Digital Marketing. Agilysys Digital Marketing is a powerful modern cloud-native hospitality marketing automation solution that empowers hospitality providers to deliver personalized, brand-crafted messaging and promotional offers to their guests. I...
Visual Matrix and Shift4 Payments Partner to Implement EMV Payment Protection at U.S. Hotels
Visual Matrix | March 23, 2021
RICHARDSON, TX - March 23, 2021 - Visual Matrix, an industry leading hotel property management software providing an all-in-one PMS with revenue management, channel management, and operational tools, has announced the completion of an agreement with Shift4 Payments to offer enhanced payment processing capabilities to Visual Matrix PMS hotel customers. As part of the enhanced integration, each of Visual Matrix’s more than 2,000 hoteliers can choose to access Shift4’s end-to-end payment solution seamlessly though Visual Matrix. This all-in-one payment offering includes Shift4’s secure platform with PCI-validated point-to-point encryp...
Avendra Selects TraknProtect as a Preferred Provider of Hotel Staff Safety and Location-Based Technology
TraknProtect | March 23, 2021
Preferred provider status includes TraknProtect serving as an industry-leading source for advanced employee distress button functionality as well as for the latest in real-time asset, vendor and enhanced cleaning tracking capabilities. Chicago, Illinois – March 23, 2021 – TraknProtect, a pioneer of location-based technology purpose-built for the hotel industry and a leading employee safety button provider for several major hotel brands, is pleased to today announce it has been selected as a Preferred Supplier of Safety buttons by Avendra, hospitality’s leading procurement services company. After successfully completing a strict vendor...
Joint Technology Partnership Is Streamlining Contactless Check In, Halting Fraudulent Chargebacks, and Boosting Guest and Staff Safety
Maestro PMS | March 23, 2021
Integration between Maestro PMS and TTI Technologies Scan2PMS is helping hotels better prepare for reopening; TTI is offering special pricing to Maestro customers through April 30th Markham, Ontario — March 23, 2021 — For decades, hoteliers have been challenged with protecting their hotel assets from threats, including fraudulent chargeback claims and guests presenting false identification at check-in. Add to that a climate of social unrest and a global health crisis, and today’s hotel operators are finding themselves desperate for digital tools that will boost guest and staff security. TTI Technologies’ Scan2PMS solution, when...
Hotel Drover, Autograph Collection, Debuts in Fort Worth Stockyards National Historic District
Autograph Collection Hotels | March 22, 2021
FORT WORTH, Texas - March 22, 2021 - Hotel Drover, an Autograph Collection hotel, opens today in the heart of the Fort Worth Stockyards’ National Historic District. The hotel will serve as the anchor to award-winning Mule Alley, an entertainment destination transformed from beautifully restored 100-year-old horse and mule barns. Hotel Drover joins Autograph Collection’s diverse and dynamic portfolio of 200+ hotels around the world that are independent, one-of-a-kind, and champion values of vision, design, and craft. Nestled alongside Marine Creek, Hotel Drover embodies the same spirit and core values of honor and dignity exemplified by...
Paramount Capital Advisors Welcomes Eli Levenfeld to the Team
Paramount Capital Advisors | March 22, 2021
Paramount Capital Advisors (“PCA”) is pleased to announce the addition of Eli Levenfeld as the newest Associate to the team where he will be responsible for business development, underwriting and closing transactions. Most recently, Levenfeld worked on the Secured Debt Team at Equity LifeStyle Properties, where he originated and closed over $660 million in debt for the company’s portfolio. Mr. Levenfeld received his Bachelor’s degree from The University of Texas at Austin in American Studies and received a Business Certificate from the McCombs School of Business. “We are very excited to have Eli as part our team”, said Jo...
How Can Your Property Emerge as a Winner In 2021?
Max Starkov | March 22, 2021
By Max Starkov STR just released another set of disturbing hospitality industry data: due to the pandemic, in 2020 hoteliers slashed their marketing spending by 51.5% compared to 2019 (STR, 2021). Sales and Marketing Labor Costs decreased by similar percentage, which indicated an even bigger calamity: not only the property's marketing presence diminished by more than half, but the institutional marketing knowledge and expertise was decimated. Unfortunately, many hoteliers are continuing with similar shortsighted budgeting decisions in 2021, without considering the long-term implications. This year hoteliers must make the hard choice ...
Hotel Avenue Louise Brussels Set to Open Marking First Trademark Collection by Wyndham in Belgium
Trademark Collection by Wyndham | March 22, 2021
PARSIPPANY, N.J. - March 22, 2021 - Wyndham Hotels & Resorts, the world's largest hotel franchising company with over 8,900 hotels across nearly 95 countries, announces the opening of Hotel Avenue Louise Brussels, its first Trademark Collection by Wyndham hotel in Belgium. The new property is situated in the heart of Brussels, close to many of the capital's landmarks and attractions, making it the ideal destination for travellers looking to explore the history and culture of the city. Owned by Atom Hoteles and managed by Hotel Collection International (HCI), the stylish hotel underwent a $3.1 million refurbishment and is slated to open la...
M&L Hospitality Opens 244-Room Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street | March 22, 2021
Melbourne, Australia - March 22, 2021 - Hilton, one of the fastest-growing hospitality companies in the world, today announced the opening of the 244-room Hilton Melbourne Little Queen Street. The hotel’s location on the corner of Little Queen and Bourke Streets, provides easy access to the city’s recreational and cultural attractions. Hilton Melbourne Little Queen Street is owned by international hotel owner and developer M&L Hospitality and managed by Hilton. “It is with immense pleasure we announce the return of our flagship brand Hilton Hotels & Resorts to Melbourne, with the opening of the stunning Hilton Melbourne Litt...
Hilton Sets Sights on Growth in Thailand
Hilton | March 22, 2021
THAILAND - March 22, 2021 - Leading global hospitality company Hilton (NYSE: HLT) has announced its commitment to convert up to 2,000 rooms in 24 months in Thailand, with a focus on its full service brands Hilton Hotels & Resorts and DoubleTree by Hilton, as well as focused service brand Hilton Garden Inn. Emerging from one of the industry’s most challenging years, Hilton’s recent full year 2020 earnings results showed signs of optimism in development activity globally, with conversion signings for Hilton across the globe increasing more than 30 percent versus the prior year. With the impact of the global pandemic on Thailand...
AHLA Applauds Introduction of Bipartisan Per Diem Bill, Urges Swift Passage
AHLA | March 22, 2021
WASHINGTON – March 22, 2021 – The American Hotel & Lodging Association (AHLA) today expressed support for bipartisan legislation introduced by U.S. Representatives Bill Posey (R-Fla.) and Charlie Crist (D-Fla.) that would require the General Services Administration (GSA) to set a floor for FY22 and FY23 federal per diem rates at those established for FY20. The following is a statement from Chip Rogers, president and CEO of AHLA: “We applaud Reps. Posey and Crist for recognizing that COVID-19 continues to have a devastating impact on government travel and hotel occupancy, and working to ensure future government per diem rates re...
New ALTA/NSPS Land Title Survey Standards for 2021
Trevor Countryman | March 22, 2021
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors or www.HotelLawBlog.com The survey standards for the American Land Title Association® (ALTA®)/ National Society of Professional Surveyors (NSPS) survey were updated in February 2021. Given how important this survey is to most commercial real estate transactions, it is crucial that investors understand its scope in order to avoid unnecessary costs and delays. JMBM associate Trevor Countryman has outlined these recent changes below. New ALTA/NSPS Land Title Survey Standards for 2021 by Trevor Countryman Every 5 years the survey standards for ALTA surveys are ...
Metropol Hotel Group Standardizes on Infor
Infor | March 22, 2021
Estonian hotel group invests in cloud-based Infor property management solution TALLINN, Estonia – March 22, 2021 – Infor today announced that Estonian hospitality leader Metropol Hotel Group has invested in Infor Hospitality Management Solution (HMS) in the cloud. The group consists of the 155-room Metropol Hotel and the 137-room Metropol SPA Hotel, both in the popular Rotermann quarter of the Estonian capital, Tallinn. Infor HMS replaces a legacy property management system that no longer supports the Metropol’s ambitions for growth. Learn more about Infor HMS: https://www.infor.com/products/hms Following a thorough review...
