The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Datavision Congratulates Customers Recognized in Prestigious Forbes Star Ranking
Datavision Technologies | February 22, 2021
Datavision Spa, Restaurant and Hotel Customers Achieve Prestigious Forbes Travel Guide Awards Monday, February 22, 2021 Datavision, the premier business intelligence system for the hospitality world, is proud to count dozens of customers named to the 2021 Forbes Travel Guide listing Four and Five Star Restaurants, Spas and Hotels. “Congratulations to all the Forbes Travel Guide Award recipients,” said Sudharshan Chary, Datavision CEO. “Our customers have always excelled at demonstrating the utmost regard for their guests’ wellbeing and we, in turn, believe in providing the very best white-glove service to our customers.” D...
Hard Rock Partners With Hakeem Investments to Develop REVERB by Hard Rock in Tampa
REVERB by Hard Rock | February 22, 2021
HOLLYWOOD, Fla. - Feb. 22, 2021 - Hard Rock Hotels announced plans for development of a new addition to the REVERB by Hard Rock portfolio in Tampa, FL. The business casual hotel concept is designed to be an energetic cultural hub for connection, creation and inspiration among music fans, locals, and travelers alike. REVERB by Hard Rock Tampa East will embody the brand's modern, urban design package, will feature traveler-friendly integrated technology, smart rooms, shared spaces designed for collaboration, and offer programming highlighting local music, food and entertainment. REVERB Tampa East is currently in the design process, with ...
Accor Partners With Twenty14 Holdings to Open the Pullman Downtown Dubai
TWENTY14 HOLDINGS | February 22, 2021
DUBAI, United Arab Emirates - February 22, 2021 - Twenty14 Holdings, an Abu Dhabi-based hospitality company that owns assets throughout the globe has partnered with Accor, a world-leading augmented hospitality group, to open a new Pullman in one of the most sought-after locations in Dubai, Business Bay. “We are pleased to partner with Accor and be part of their strong footprint and network in the region,” said Adeeb Ahamed, Managing Director of Twenty14 Holdings. “Pullman is aligned with our expectations and vision as an asset owning company, and with Accor’s loyalty program and management expertise, we are confident that guests ...
Hilton Shenzhen World Exhibition & Convention Center Opens for Business
Hilton Hotels & Resorts | February 22, 2021
SHENZHEN, China and MCLEAN, Va. - February 22, 2021 - Hilton (NYSE: HLT) today announced the opening of Hilton Shenzhen World Exhibition & Convention Center, the largest comprehensive convention and exhibition center in Asia Pacific and the only hotel directly connected to the Shenzhen World Exhibition & Convention Center. The hotel is owned by Shenzhen Zhaohua International Exhibition Development Co., Ltd., and managed by Hilton. Located in the heart of the thriving Guangdong-Hong Kong-Macao Greater Bay Area, the hotel is situated 18 kilometers from Shenzhen Bao’an International Airport and easily accessible to some of the city...
Hospitality Financial Leadership: Moving Part 2
David Lund | February 22, 2021
By David Lund In the hotel business if you want to get ahead you better be ready to move. It’s the way in which you can multiply your opportunities and increase your chance for greater personal prosperity. That’s the way it was explained to me many years ago and it has certainly been my experience. On the flip side, moving is not easy and it can take its toll on you and the people in your relationships. One aspect of moving is the accumulated experience it allows you to gain. The work exposure as well as life itself. Learning how to survive and excel in different work environments and locations is seducing and intoxicating. Once you...
Accor Signs With Craig Road Property Holdings to Develop First Mondrian Property in Singapore
Accor | February 19, 2021
NEW YORK -- Feb. 19, 2021 -- Accor, a world-leading hospitality group, today announced Singapore's first Mondrian hotel will be built in the heart of the city's prominent Duxton Hill neighborhood and is set to open in early 2023. The property is being developed by Craig Road Property Holdings. This news comes on the heels of Accor's recent announcement regarding its planned venture with Ennismore, which will see the creation of one of the world's largest and fastest growing lifestyle and entertainment operators set to include Mondrian hotels. Mondrian Singapore, a luxury lifestyle hotel comprised of 300 guestrooms and suites, a resta...
VICI Properties Inc. Announces Fourth Quarter and Full Year 2020 Results
VICI Properties | February 19, 2021
NEW YORK--February 19, 2021--VICI Properties Inc. (NYSE: VICI) (“VICI Properties” or the “Company”), an experiential real estate investment trust, today reported results for the quarter and year ended December 31, 2020. All per share amounts included herein are on a per diluted share basis unless otherwise stated. Fourth Quarter 2020 Financial and Operating Highlights Total revenues increased 57.0% year-over-year to $373.0 million Net income attributable to common stockholders was $288.0 million, or $0.53 per share AFFO increased 42.5% year-over-year to $251.7 million AFFO per share increased 24.3% to $0.46 Complet...
HVS Market Pulse: Green Bay, the Home of the Packers
Amy Schmidt | February 19, 2021
By Amy Schmidt Green Bay, the third-largest city in Wisconsin behind Milwaukee and Madison, is best known for being home to the NFL’s Green Bay Packers and their home stadium, Lambeau Field, and the market’s hotel industry has reaped the benefit of the growth generated from the surrounding Titletown District. However, in 2020, the COVID-19 pandemic caused a significant decline in lodging demand given the restrictions set on sporting events and the limits on gatherings. While the Packers averaged a total attendance of 77,845 per game in the 2019 regular season,[1] fans were prohibited from attending home games during the 2020 seas...
Host Hotels & Resorts, Inc. Reports Results for 2020
Host Hotels & Resorts | February 19, 2021
BETHESDA, Md., Feb. 19, 2021 -- Host Hotels & Resorts, Inc. (NASDAQ: HST) (the “Company”), the nation’s largest lodging real estate investment trust (“REIT”), today announced results for the fourth quarter and full year 2020. James F. Risoleo, President and Chief Executive Officer, said, “We continued to grow sequential revenues while minimizing operating expenses in the fourth quarter and further reduced our net loss and hotel-level operating losses from third-quarter levels. With accelerating vaccine deployment, decreasing weekly COVID-19 case counts and the easing of lockdowns, we are encouraged by recent booking activitie...
Ocean Edge Resort & Golf Club Welcomes Tarun Rajain as Executive Director of Food & Beverage
Ocean Edge Resort & Golf Club | February 19, 2021
BREWSTER, MA — February 19, 2021 — From the Florida shores to Cape Cod Bay, Tarun Rajain has been appointed executive director of food & beverage at Ocean Edge Resort & Golf Club. Formerly a complex director of food & beverage at 24 North and Gates Resort in Key West, Florida, Rajain has over 15 years of experience in managing food and beverage departments. Prior to 24 North and Gates Resort, Rajain worked his way up to assistant complex director of food & beverage at the Waldorf Astoria Casa Marina and The Reach Resort where he rebranded the resort’s restaurant and helped lead it to become one of Key West’s most nota...
RevPAR Development Opens Element Atlanta/Buckhead
Element by Westin® | February 19, 2021
ATLANTA, GA – February 19, 2020 – Element Hotels, part of Marriott International, along with Atlanta based RevPAR Development LLC, announce the opening of the Element Atlanta/Buckhead, marking the debut of the stylish and eco-focused hotel brand in Georgia. The hotel, which is located in the heart of Buckhead, aims to fuel a balanced life for travelers on the road. Designed for today’s healthy, active traveler, Element Hotels has redefined the longer stay experience with a clean, modern, and bright nature-inspired design philosophy featured throughout the hotel. The Element Atlanta/Buckhead boasts 164 suites including spacious studio...
Post COVID-19: What’s Next for Digital Transformation?
EHL | February 19, 2021
When Covid-19 struck, it forced societal changes around the globe. Nearly overnight, governments issued orders that limited large gatherings of people, restricted in-person business operations, and encouraged people to work from home as much as possible. In response, businesses and schools alike began to look for ways to continue their operations remotely, thanks to the internet. They turned to various collaboration platforms and video conferencing capacities to remain engaged with their colleagues, clients, and students while working from home offices. Even prior to the pandemic, technology had become an increasingly important part of the...
Radisson Opens Historic Grand Hotel Savoia Cortina d’Ampezzo and Radisson Residences Savoia Palace Following Extensive Renovation
RADISSON COLLECTION | February 19, 2021
Brussels/Cortina - February 19, 2021 - The historic Grand Hotel Savoia Cortina d’Ampezzo, A Radisson Collection Hotel, and the Radisson Residences Savoia Palace are proud to open their doors following an extensive renovation, while still maintaining both properties’ unique alpine identities. Cortina d'Ampezzo is one of the world’s leading year-round resort destinations offering world-class skiing and snowboarding in the winter and hiking, biking, and rock climbing in the summer. Built in 1912, the Grand Hotel Savoia Cortina d’Ampezzo remains true to its original Art Nouveau style as a symbol of Italian elegance and contemporary style...
Koucar Management Opens Cambria Hotel Washington D.C. Capitol Riverfront
Cambria Hotels® | February 19, 2021
ROCKVILLE, Md. -- Feb. 19, 2021 -- Cambria Hotels, an upscale brand franchised by Choice Hotels International, Inc. (NYSE: CHH), continues to expand in key markets across the country with the opening of its newest downtown location: the Cambria Hotel Washington D.C. Capitol Riverfront. The nine-story, 154-room hotel is the brand's fifth property in the greater Washington, D.C. area, among Cambria hotels in College Park, Maryland; Rockville, Maryland; Arundel Mills, Maryland; and in D.C. near the Convention Center. The hotel also marks the brand's expansion in the D.C. and Maryland region, with six properties now open including in...
Wyndham Hotels & Resorts Arrives in Cambodia With Opening of Howard Johnson Plaza by Wyndham Blue Bay Sihanoukville
Wyndham Hotels & Resorts | February 19, 2021
PARSIPPANY, N.J. -- Feb. 19, 2021 -- Wyndham Hotels & Resorts, the world's largest hotel franchising company and leading provider of hotel management services with over 8,900 hotels across nearly 95 countries on six continents, has opened its first hotel in Cambodia, the Howard Johnson Plaza by Wyndham Blue Bay Sihanoukville, a brand new landmark on the country's tropical coast. Howard Johnson by Wyndham continues its expansion in Southeast Asia with the opening of Blue Bay Sihanoukville following successful openings for the brand in China and South Korea. Howard Johnson by Wyndham is a globally recognised brand with hotels in more tha...
Hyatt Reports Fourth Quarter 2020 Results
Hyatt Hotels Corporation | February 19, 2021
CHICAGO - February 19, 2021 - Hyatt Hotels Corporation ("Hyatt" or the "Company") (NYSE: H) today reported fourth quarter 2020 financial results. Net loss attributable to Hyatt was $203 million, or $2.00 per diluted share, in the fourth quarter of 2020, compared to net income attributable to Hyatt of $321 million, or $3.08 per diluted share, in the fourth quarter of 2019. Adjusted net loss attributable to Hyatt was $179 million, or $1.77 per diluted share, in the fourth quarter of 2020, compared to Adjusted net income attributable to Hyatt of $49 million, or $0.47 per diluted share, in the fourth quarter of 2019. Refer to the table on page 1...
Accor to Sell a 1.5% Stake in Huazhu for €239M
Accor | February 19, 2021
Paris - February 19, 2021 - Accor announces that it completed the disposal of a 1.5% stake in Huazhu Group Limited (HTHT) for €239m. This transaction allows Accor to crystallize further value creation of the initial investment while simplifying its balance sheet. After this transaction, Accor owns a 3.3% stake in Huazhu and continues to be represented at the Group’s Board of Directors. Accor and Huazhu will continue to develop their successful partnership and growth dynamic initiated in January 2016. The master-franchise agreement has enabled the openings of 300 economy and midscale hotels in China, mainly under the ibis, Novotel and M...
Four Seasons Resort Oahu at Ko Olina Appoints Michael Mestraud as General Manager
February 19, 2021
Hawaii, Oahu, U.S.A. - February 18, 2021 - Four Seasons Resort Oahu at Ko Olina, an award-winning private destination resort on Oahu’s tranquil western coast, announces the appointment of Michael Mestraud as General Manager and Vice President Residential Operations – Americas. A 22-year Four Seasons veteran, Mestraud brings a wealth of international experience, specifically in resort destinations and residential operations. As General Manager, Mestraud will oversee the day-to-day operations of the 370 luxury guest rooms and suites, Naupaka Spa & Wellness Center, five distinct restaurants and lounges, and the collection of unforgettab...
STR: U.S. Hotel Performance for January 2021
STR | February 19, 2021
HENDERSONVILLE, Tennessee — 19 February 2021 — The U.S. hotel industry showed higher performance levels from the prior month, according to January 2021 data from STR. January 2021 (percentage change from January 2020): Occupancy: 39.3% (-28.3%) Average daily rate (ADR): US$90.79 (-27.8%) Revenue per available room (RevPAR): US$35.72 (-48.2%) Occupancy and RevPAR were up from December but remained closer to the earlier months of the pandemic. ADR was down slightly from the previous month. Among the Top 25 Markets, Oahu Island, Hawaii, reported the lowest January occupancy level (23.6%), which represented a 72.9% decrea...
STR: Tampa Hotels Posted Moderate Rate Gains on Super Bowl Weekend
STR | February 19, 2021
BROOMFIELD, Colorado — 19 February 2021 — With limited attendance and game festivities, Tampa’s hotel performance gains came in far lower than that of previous Super Bowl host markets, according to STR. Despite the current pandemic environment, the market was still able to post a 64.5% year-over-year increase in average daily rate (ADR). During the nights of Friday-Sunday, 5-7 February, Tampa posted an absolute ADR of US$245.82, which drove revenue per available room (RevPAR) of US$202.59 (+64.9%). Occupancy in the market was 82.4%, relatively flat in comparison to the equivalent days last year. “Due to the circumstances around ...
Vision Hospitality Appoints Laurent Géroli as General Manager of The Grady Hotel
The Grady Hotel | February 19, 2021
LOUISVILLE, KY – February 19, 2021 - Vision Hospitality Group has named Laurent Géroli as the General Manager of The Grady Hotel, a 51-room hotel located in a historic building dating back to the 19th century, slated to open Spring 2021. With more than 26 years of experience in the hospitality industry, Géroli’s roles have taken him across the country, overseeing multimillion dollar budgets and culinary teams for upscale hotel food and beverage programs from coast to coast. “We’re thrilled to have Géroli leading the operations team at The Grady Hotel,” said Jan McCormick, Regional Vice President of Operations at Vision H...
Soon-to-Open Autograph Collection Hotel, The Cloudveil, Appoints Executive Team Members
The Cloudveil, an Autograph Collection hotel | February 19, 2021
JACKSON, WY – Feb. 19, 2021 – The soon-to-open Autograph Collection Hotel, The Cloudveil, is pleased to announce the appointment of Bruce Grosbety to regional VP and general manager and Pam Clark to director of sales and marketing for Jackson Hole’s newest boutique property and only hotel on the historic Town Square. Set to debut this spring and located at the gateway to the Grand Teton National Park, one-hour south of Yellowstone National Park, The Cloudveil aims to reflect a true sense of place and offer a modern sanctuary inspired by the living elements of its locale. Bruce Grosbety | Regional VP & General Manager Leading the...
Blockchain Technology Shaping the Future of Commercial Real Estate
February 18, 2021
Implications of blockchain technology in Real Estate In short, blockchain technology enables the user to record information on a digital ledger. It divides and stores the entered information in a compartmentalized array across several computer systems on a Blockchain network. Technically speaking, Blockchain technology utilizes Distributed Ledger Technology (DLT), where the stored information becomes impossible to hack, alter or erase. This technology makes information significantly more transparent and safer than conventional ledgers we have been using over centuries. Real estate transactions, a DLT platform allows storing information...
GBTA Poll: Vaccine a Game-Changer for a Return to Travel
GBTA | February 18, 2021
Nearly half of respondents say border closures and restrictions have impacted their company travel recovery efforts in 2021 Alexandria, VA (February 18, 2021) – The Global Business Travel Association (GBTA), the world’s largest business travel association, finds most GBTA members and stakeholders (79%) would be “very comfortable” or “comfortable” traveling for business after receiving the Covid-19 vaccination, and almost half support mandatory testing prior to travel to ensure the safety of customers and clients when meeting face-to-face. The latest findings come from the 16th installment of the coronavirus poll, conducted ...
