The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Radisson Hotel Group Adds Ten New Hotels to Its Pipeline in South Asia
Radisson Hotel Group | June 26, 2024
Brussels / New Delhi - 26 June 2024 Radisson Hotel Group is delighted to announce the signing of 10 new hotels in just four days. These signings are across brands, including Radisson Blu, Radisson, Radisson Individuals, and its brand extension Radisson Individuals Retreats. The Group also entered five new markets and will be the first to open internationally branded hotels in Jawai (Rajasthan), Sagar (Madhya Pradesh), Yavatmal (Maharashtra), Ooty (Tamil Nadu) and Calicut (Kerala). In a pioneering move, the Group signed Radisson Blu Hotel, Nathdwara Stadium Rajasthan, featuring 234 luxurious rooms. This innovative hotel is Indi...
Wyndham Opens First Dolce Hotel in Türkiye
Dolce Hotels and Resorts by Wyndham | June 26, 2024
ISTANBUL, June 26, 2024 -- Wyndham Hotels & Resorts, the world's largest hotel franchising company with approximately 9,200 hotels in more than 95 countries, announced the opening of the first Dolce hotel in Türkiye, Dolce by Wyndham Çeşme Alaçatı. The hotel, which is joined by the new openings of La Quinta by Wyndham Çeşme and Wyndham Datça Perili Bay, comes as part of an expanded partnership with owner and operator, DRD Hotels, and reinforces Wyndham's leading presence in the country, which today stands at nearly 120 hotels. "Introducing Dolce by Wyndham in Türkiye represents a significant milestone in our growth strategy....
Curator Hotel & Resort Collection Expands With Four Unique Independent Properties
Curator Hotel & Resort Collection | June 26, 2024
BETHESDA, Md.--Curator Hotel & Resort Collection (“Curator”), a distinct collection of independent hotels and resorts, proudly announces the addition of four new members to its growing portfolio of stunning properties and unique experiences across the United States. The new member properties include an art-filled sanctuary in the vibrant city of Richmond, Virginia, a historic retreat in the heart of Texas hill country, a lodge-style experience in Branson, Missouri, and a perfect mix of small-town charm and modern amenities in Parker, Colorado. The newest members of Curator Hotel & Resort Collection include: Quirk Richmond ...
Clairvoyix Announces a World-Class Email Reservation Confirmation System for Oracle Hospitality’s OPERA Cloud PMS.
Clairvoyix | June 26, 2024
The latest OPERA Cloud/OHIP enabled solution from Clairvoyix allows properties to send worldclass reservation confirmations/modifications/cancelations emails directly from OPERA Cloud. LAS VEGAS, NV (June 26, 2024) – Continuing their strategic objective of leveraging the Oracle Hospitality Integration Platform (OHIP), Clairvoyix has added to their growing portfolio of OPERA Cloud enabled revenue driving solutions with a leisure email reservation confirmation system that complements their previously released OPERA Cloud Block Room Confirmation system. The Clairvoyix email reservation confirmation system allows hotel and resor...
Alyssa Schertz Appointed as Director of Sales at Hilton Madison Monona Terrace in Wisconsin
Hilton Madison | June 26, 2024
Alyssa Schertz has been named the new director of sales at Hilton Madison Monona Terrace. She will lead the property’s high performing sales team in continuing to deliver an outstanding meeting and events experience at Madison’s premier hospitality destination. With over two decades in hospitality throughout Wisconsin and Michigan, Alyssa brings a wealth of experience and a proven track record of success. She comes to Hilton Madison Monona Terrace from DoubleTree by Hilton Neenah where she served as the director of sales and business development. Prior to that role, she was the director of sales and marketing at DoubleTree by Hilton Ap...
Stephanie Leavitt Named Group Director of Sales & Marketing for Rhode Island’s Ocean House Collection
Ocean House | June 26, 2024
WATCH HILL, R.I. – June 2024 -- Ocean House Collection, which includes the Forbes Five-Star Ocean House and Weekapaug Inn, announced the appointment of Stephanie Leavitt as Group Director of Sales and Marketing. In her new role, Leavitt will oversee the sales, catering and marketing departments throughout the Collection to maximize revenue in all operational areas. Her responsibilities include leading the team in developing innovative sales and marketing initiatives while curating strategic alliances to positively impact the financial goals of the properties. With over 20 years of experience, Leavitt brings a wealth of knowledge with lu...
Crestline Selected to Manage the AC Hotel Houston Downtown in Texas
Crestline Hotels & Resorts | June 26, 2024
FAIRFAX, VA – June 26, 2024 Crestline Hotels & Resorts, LLC, announced today it has been selected to manage the AC Hotel Houston Downtown, Texas. Situated in downtown Houston, the hotel features 195 guest rooms including a variety of suites. Curated to inspire creativity in a comfortable and uncluttered setting, guests can relax and enjoy complimentary Wi-Fi, HDTVs with streaming capabilities, mini-fridges, and deluxe bedding. For intimate gatherings and meetings, the hotel includes 4,000 square feet of creative meeting space. The AC Kitchen offers a European style breakfast and, later in the day, the AC Lounge is the place to mee...
California’s Omni San Diego Hotel Debuts Top-to-Bottom Renovation
Omni San Diego Hotel | June 26, 2024
Located in the heart of San Diego’s vibrant Gaslamp Quarter, Omni San Diego Hotel announces the completion of a top-to-bottom renovation. This includes a redesigned poolside experience, two new food and beverage concepts, refreshed meeting and event spaces, and reimagined lobby and guest rooms. The AAA Four Diamond award-winning hotel is located steps away from key landmarks such as Petco Park, Little Italy, San Diego’s Convention Center, and Seaport Village, providing space to curate memorable moments and enjoy an elevated escape amidst the city’s bustling downtown district. “Omni San Diego Hotel is thrilled to unveil an enhanced ...
Hotel Anna & Bel Is Set to Open in August in Philadelphia
Hotel Anna & Bel | June 26, 2024
Breathing New Life Into A Historic 18th Century Building In Fishtown, Hotel Anna & Bel Restores the Penn Asylum as the Neighborhood’s First Full Service Boutique Hotel PHILADELPHIA, PA (June 26, 2024) – Opening August 7, Philadelphia will welcome its first full-service boutique hotel to its artistic and eclectic Fishtown neighborhood, Hotel Anna & Bel. Helmed by Philadelphia-based real estate development firm Foyer Project and operated by Life House, the hotel marks the company’s first foray into hospitality, shining a spotlight on their passion for breathing new life into historic buildings. At an intimate 50 keys, H...
Artemis Hotel Group Acquires Homewood Suites by Hilton Atlanta-Galleria/Cumberland in Georgia
Hunter Hotel Advisors | June 26, 2024
ATLANTA (June 26, 2024) — Hunter Hotel Advisors ("HUNTER") today announced the successful sale of the Homewood Suites by Hilton Atlanta-Galleria/Cumberland. Artemis Hotel Group acquired the asset for an undisclosed price on June 24, 2024. HUNTER’s Tim Osborne, senior vice president, and Chase Perry, senior associate, represented the institutional seller. “Artemis Hotel Group is excited to add another wonderful asset in our hometown, serving the upscale extended-stay guest in one of the most vibrant submarkets in Atlanta," said Will Watson, CEO & managing principal of Artemis Hotel Group. Located in the Cumberland submarket of ...
Meyer Jabara Hotels Enhances Employee Communication, Collaboration With Beekeeper
Meyer Jabara Hotels | June 26, 2024
Employee engagement platform shares company information in real time and keeps everyone engaged with the MJH’s Journey culture, HR, leadership, and peers for optimal enterprise performance [Danbury, Conn., June 26, 2024] — Employee empowerment has always been a key operating principal for Meyer Jabara Hotels (MJH). To take its Journey culture to new heights this year and boost employee engagement, the owner and operator of 32 hotels has partnered with Beekeeper, the leading app for frontline teams. Beekeeper features an intelligent dashboard that connects property leaders and the corporate management team with all frontline emp...
Avoid Sales “CRM Overwhelm”: Focus on the Three Most Important Things Your Sales Tracking Tech Should Do
Doug Kennedy | June 26, 2024
As I make the rounds conducting hotel sales training, I am afforded the opportunity to peek into how hotel group and event salespeople are using a wide variety of what I collectively call “Sales CRMs.” This is because as part of our pre-training assessment, I get to preview the clients’ sales tech, and when time allows, we have participants do workshop activities in their sales CRMs. As a result, I have seen more if not all of the sales CRM systems offered (or endorsed) by top-tier brands, including legacy systems that have been “rolled up” by tech conglomerates. Additionally, having started in the hotel training field in my lat...
Cloud5 Earns Third Consecutive Win as Mitel’s Hospitality Partner of the Year
Cloud5 Communications | June 26, 2024
Chicago, IL — JUNE 26, 2024, Cloud5 Communications, a leading provider of IT solutions and services for more than 5,000 hotels across the Americas, has been awarded Mitel Hospitality’s Partner of the Year Award for Hospitality. This marks the third consecutive year that the provider has earned this designation, and it serves as the latest example of Cloud5’s dedication to leading-edge technology, industry expertise, and customer service. Presented during the annual Mitel Next Partner Conference, Cloud5 was recognized for its commitment to delivering modern, Cloud-based telecommunications solutions to the hospitality market, and for ...
RFID Hotel and ID&C Enhances Strategic Collaboration With Vingcard for RFID Credentials in US and Canada
RFID Hotel | June 26, 2024
Providers approved to supply RFID credentials for Vingcard Locks [Florida 26, 2024] – Avery Products Corporation is thrilled to announce an expansion of a strategic collaboration between its hospitality-focused businesses, RFID Hotel and ID&C, and Vingcard an ASSA ABLOY company. This collaboration cements Avery as an approved vendor within the US and Canada for RFID credentials, including key cards and wristbands, enhancing the convenience, security, and access control solutions for the hospitality industry. Vingcard, hospitality’s leading provider of hotel access solutions has now accredited Florida-based businesses ID&C an...
Abhay Bakaya Promoted to Chief Development Officer at SH Hotels & Resorts
SH Hotels & Resorts | June 25, 2024
Miami, FL (June 25, 2024) – SH Hotels & Resorts, the renowned hotel brand management company that operates 1 Hotels & Homes, Baccarat Hotels & Residences, and Treehouse Hotels, is pleased to announce the promotion of Abhay Bakaya to Chief Development Officer. Bakaya, a driving force behind the company’s development efforts for several years, steps into this pivotal role to lead an international team in the global expansion of the brand’s portfolio, and spearhead broader strategic planning as the company explores new hotel and branded residential opportunities. “Abhay's appointment highlights our commitment to strategic ...
Hyatt Hotels Expands in New Orleans with Maison Métier and The Barnett Joining Hyatt’s Portfolio of Affiliated Hotels.
Hyatt | June 25, 2024
Maison Métier and The Barnett plan to join the World of Hyatt loyalty program this year, offering guests and members more stay options and access to the city’s distinct culture CHICAGO (June 25, 2024) – Hyatt Hotels Corporation (NYSE: H) today announced the expansion of Hyatt’s brand presence in New Orleans with Maison Métier (formerly Maison de la Luz) and The Barnett (formerly Ace Hotel New Orleans), which have joined the Hyatt portfolio as affiliated hotels. The hotels are expected to join Hyatt’s Independent Collection of brands and participate in the World of Hyatt loyalty program this year. The two properties are o...
Drury Hotels Company, LLC Opens the Drury Plaza Hotel Dallas Arlington in Texas
Drury Hotels Company | June 25, 2024
Drury Plaza Hotel Dallas Arlington is Drury Hotels’ Third Location in the DFW Metroplex, Offering Accommodations and Amenities for North Texas Business and Leisure Travelers ARLINGTON, TX (June 25, 2024) – Drury Hotels Company, LLC, a leading service-oriented hospitality company with more than 150 hotels in 26 states, has announced the opening of its newest hotel in Arlington, Texas. The Drury Plaza Hotel Dallas Arlington – the third Drury hotel in the DFW Metroplex and 20th in Texas – features 268 guest rooms and suites, and 7,000 square feet of meeting space. This is the second hotel opened by the company within 30 days with...
The Chatwal, New York Appoints Matt Tobin as Director of Sales and Marketing
The Chatwal, New York | June 25, 2024
Tobin Brings a Decade of Experience at Hyatt Hotels to Manhattan’s Crown Jewel New York, NY – June 25, 2024 – The Chatwal, New York, a landmark luxury hotel in the heart of Manhattan, part of Hyatt's prestigious Unbound Collection, is delighted to announce the appointment of Matt Tobin as its new Director of Sales and Marketing. With over 17 years of progressive experience in the luxury and lifestyle hotel industry, Matt Tobin boasts a wealth of knowledge and expertise to this pivotal role. In his new position, Matt Tobin will oversee all aspects of sales and marketing at The Chatwal, New York, focusing on driving revenues for the ho...
Wayne Morris Named General Manager of The Ritz-Carlton, New Orleans
The Ritz-Carlton, New Orleans | June 25, 2024
Seasoned industry veteran brings extensive luxury experience to the iconic French Quarter hotel NEW ORLEANS (June 25, 2024) – The Ritz-Carlton, New Orleans has announced the appointment of industry veteran, Wayne Morris, to General Manager. Morris’ luxury hospitality roots are within The Ritz-Carlton, as he first began his career in 2000 on Canal Street at the beloved French Quarter hotel, and later spent over 8 years with the brand. More than two decades later, Morris will lead The Ritz-Carlton, New Orleans into its next era as the hotel anticipates a milestone 25th anniversary in 2025. As General Manager, Morris will oversee all aspe...
HSMAI Foundation Announces 2024 Mike Dimond Student Career Success Grant Recipients and Global Collegiate Case Competition Winners
HSMAI | June 25, 2024
McLean, VA (June 25, 2024) – The Hospitality Sales & Marketing Association International Foundation is proud to announce this year’s Mike Dimond Student Career Success Grant recipients, Daniel Ruppenicker, Grace Rucker, Bailey Jacque, and Tre Wilke, and the Global Collegiate Commercial Strategy Case Competition winner, Brigham Young University, Hawaii, with honors also to Republic Polytechnic and University of Macau. “We’re honored to recognize both the recipients of this year’s Mike Dimond Student Career Success Grant and the Global Collegiate Commercial Strategy Case Competition winner,” said Lori Kiel, CHDM, HSMAI Found...
First Hospitality Assumes Management of the 220-Room DoubleTree by Hilton Hotel Atlanta Airport in Georgia
First Hospitality | June 25, 2024
DoubleTree by Hilton Hotel Atlanta Airport (left) + The Gem Museum Suites (right) Chicago (June 25, 2024) - First Hospitality, a national hotel operating, management, and development company, assumed management and operations of the DoubleTree by Hilton Hotel Atlanta Airport and The Gem Museum Suites, an independent property in Evanston, IL. The DoubleTree by Hilton Hotel Atlanta Airport marks the first property in the state of Georgia for First Hospitality and the first property with CrossHarbor Capital Partners. The property features 220 guest rooms, 4,700 square feet of meeting space, an outdoor pool, Seasons Bakery & Grille, an on...
Radisson Hotel Group Bolsters African Presence With 7 Additional Hotels and Over 1,200 New Rooms Including Entry Into Tanzania
Radisson Hotel Group | June 25, 2024
Radisson Hotel Group continues to hold a leading position with a portfolio of 13 hotels in operation and under development, including five new hotels signed in 2023 WINDHOEK, Namibia, June 25, 2024 -- Radisson Hotel Group (www.RadissonHotels.com) is delighted to announce the addition of seven new hotels, adding over 1,200 hotel rooms to its African portfolio and its debut in Tanzania within the first half of 2024. With those additions, the Group’s footprint in Africa has grown to nearly 100 hotels in operation and development, placing the Group well on track to reach its goal of 150 hotels within the next five years. Tanzania has been ...
Ennismore Signs With AB Invest and Møller Eiendom for The Hoxton, Oslo in Norway
Ennismore | June 25, 2024
The Hoxton, Oslo will see the first international lifestyle brand enter the Norwegian hospitality landscape. Ennismore, the fastest-growing lifestyle and leisure hospitality company, together with AB Invest and Møller Eiendom, is proud to announce the signing of The Hoxton, Oslo—the brand's first hotel in the Nordic region. Set to open in 2027, the milestone signing also marks Ennismore’s first property in Norway and the first international lifestyle brand to enter the Norwegian hospitality scene. The Hoxton, Oslo will bring the brand’s signature layered aesthetic to the Norwegian capital, courtesy of Ennismore’s in-house inter...
IHG Hotels & Resorts To Launch the Holiday Inn Express Brand in Egypt
IHG | June 25, 2024
The longstanding partnership with Arkan Palm for Real Estate Investment sees IHG’s expansion in Egypt with the new 200-keys Holiday Inn Express West Cairo 205 Cairo, Egypt – 25 June 2024: IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with leading developer Arkan Palm for Real Estate Investment to further expand its presence in Egypt with the launch of the first Holiday Inn Express hotel in the country. As IHG’s largest and fastest-growing hotel brand with more than 3,100 hotels world-wide, Holiday Inn Express is dedicated to simplifying travel with accessible and comfo...
