The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
San Vicente Resort & Golf Course Partners With Hotel Internet Services to Provide Guests With Latest in Wi-Fi Connectivity
Hotel Internet Services, Inc. | January 19, 2021
Renowned Californian getaway location experiences fast and reliable connection speeds after upgrading online capabilities with hospitality’s leading provider of network technology. RAMONA, Calif. — January 19, 2021 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with implementing a high-speed guest Wi-Fi network upgrade at San Vicente Resort & Golf Course. Nestled within the backcountry of San Diego, California, San Vicente Resort serves as an ideal getaway with scenic views and the latest in guest service conveniences, which are now bols...
Over 100 Million Global Travel & Tourism Jobs Could Be Recovered in 2021
WTTC | January 19, 2021
London, UK: More than 100 million jobs could return to the global Travel & Tourism sector during 2021, as the world recovers from the crippling COVID-19 pandemic, says the World Travel & Tourism Council (WTTC). A strong summer of travel is expected as the sector begins its road to recovery from late March onwards, with many major travel companies reporting a significant rise in forward bookings. The sector’s revival is backed by WTTC’s latest economic forecast, which gives further hope for the year ahead to businesses and millions of people employed in the sector worldwide. Last year, during the height of the pandemic, W...
How Job Seekers’ Social Media Profiles Affect Employability: Evidence From a Research Study
Linchi Kwok | January 19, 2021
By Linchi Kwok Social media plays an increasingly important role in recruitment and employee selection. Recruiters are tempted to check on job candidates’ social media profiles (SMPs) because SMPs could reveal more dynamic information about the candidates than their resumes alone. By checking the candidates’ SMPs, recruiters can discover their real personality, which cannot be easily achieved even through job interviews. Meanwhile, hiring managers can also assess job candidates’ social capital based on the size and the composition of their social networks. The study To investigate how social media may affect recruiters’ hiring dec...
Springboard Hospitality Expands Management Portfolio With Addition of Two Hotels in Honolulu and Kauai
Springboard Hospitality | January 19, 2021
LOS ANGELES, Jan. 19, 2021 -- Springboard Hospitality, a leading hospitality management company based in Hawaii and Los Angeles, with more than 35 independent and branded properties throughout the U.S., today announced two more hotels joining its portfolio, Ohia Waikiki Studio Suites in Honolulu, Hawaii; and Kauai Beach Resort on the island of Kauai, Hawaii. Springboard Hospitality is uniquely positioned to manage the two independent hotels through its dynamic management services and innovative technology solutions, including the Hospitality Intelligence (H.I.) platform, which provides customizable technology platforms optimized f...
Kasada Acquires 1602-Key Sub-Saharan African Hotel Portfolio From AccorInvest
Kasada Capital Management | January 19, 2021
JOHANNESBURG & PORT LOUIS, Mauritius -- January 19, 2021 --Funds advised by Kasada Capital Management today announced the first transaction made through the debut fund, Kasada Hospitality Fund LP (“Kasada”), acquiring a portfolio of Sub-Saharan African Hotels from AccorInvest. The landmark deal is one of the largest cross-border hospitality M&A transactions in Africa and will see Kasada take control of eight fully operational hotels across three countries - Ivory Coast, Senegal and Cameroon - comprising 1,602 hotel rooms focussed on servicing intra-regional business travel in Africa. In taking on full ownership and manag...
Grand Hyatt Al Khobar Hotel and Residences Opens in the Kingdom of Saudi Arabia
Grand Hyatt | January 19, 2021
CHICAGO (January 19, 2021) - Hyatt Hotels Corporation (NYSE: H) announced today the opening of Grand Hyatt Al Khobar Hotel and Residences in the Kingdom of Saudi Arabia—the first Grand Hyatt hotel in the Kingdom. The 368-room luxury hotel including 54 residential units is situated in the commercial and retail heart of Al Khobar with a connecting bridge to Al Rashid Mall. Grand Hyatt Al Khobar Hotel and Residences is the sixth Hyatt-branded hotel in Saudi Arabia, and the fifth hotel under the Grand Hyatt brand in the Middle East, making it an important milestone in Hyatt’s growth strategy in the region. Reflecting a bold and vibrant des...
Araceli Hotel & Resort Selects Suite of Agilysys Property Management and Point-of-Sale Solutions for New Property
Agilysys | January 19, 2021
ALPHARETTA, GA. — January 19, 2021 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the Araceli Hotel & Resort has selected Agilysys cloud-native SaaS solutions for its new Orland Park, IL property including Agilysys Stay PMS, rGuest Book online reservations, rGuest Express for mobile check-in/out with digital keys, and Agilysys InfoGenesis POS. Planning to open in mid-2021, the Araceli will offer a 144-room hotel, an onsite dinner theater with online event streaming capabilities, a wine tasting experience and a future water park, com...
Cendyn and Avvio Partner to Power Loyalty for Roomzzz Aparthotels
Cendyn | January 19, 2021
January 19th, 2021, London, UK - Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, announces the successful integration between Cendyn and Avvio to power loyalty for Roomzzz aparthotels. Avvio, the market-leading AI booking platform, partners with hundreds of independent and group hotels across Europe and North America to grow their direct booking channels. The integration carried out by Cendyn and Avvio was conducted on behalf of a mutual hotel customer, Roomzzz, a hotel brand specializing in luxury aparthotels across the United Kingdom. Their award-winning properties combine the best features...
Q&A: 5 Leading PMS Vendors & ROOMDEX: The New PMS – Enabling Integration
ROOMDEX | January 19, 2021
By Jos Schaap, CEO and Co-Founder ROOMDEX Historically, integration of hotel systems has been challenging, and even today it is still mostly a pain. However, PMS company attitudes are evolving not just in regard to the subject of integration but also in terms of the entire hotel technology ecosystem. As part of the ROOMDEX Webinar Series, our latest discussion brought together 5 leading hotel PMS company executives to talk about this evolution. Experts from apaelo, Mews, Oracle, Protel and StayNTouch joined the panel to give their take on the hotel PMS, the evolution of 3rd party integration strategies and the direction they believe th...
MDO Survey Reveals That Travelers Are Hopeful for 2021
myDigitalOffice | January 18, 2021
myDigitalOffice & Knowingli market research shows a growing appetite for travel and confident in hotels to keep them safe Bethesda, MD - myDigitalOffice today announces the results of a travel sentiment survey, performed with Knowingli, a market intelligence firm. As we cautiously enter 2021, the question on seemingly everyone’s mind is: What’s next? Throughout 2020, the coronavirus pandemic aptly disrupted any fiscal predictions experts had for their respective industries, and hospitality was left in a notably precarious position. As communities around the world came to a collective standstill, the prospect of travel did as we...
Top 5 Essential Hotel Management Tips for the Perfect Guest Experience
Patrick Landman | January 18, 2021
By Patrick Landman It is now more important than ever to make every guest’s stay be as fulfilling and enjoyable as possible for your hotel. It is simply too great a risk to lose revenues as a result of bad reviews, having to issue refunds, or through other issues that generate guest complaints. In this article, we reflect on where such issues may arise, how to measure, and how to take fast, effective action allowing you to manage your hotel in the best way possible. In this article: Personalize your hotel experience: the guest is king Break the barriers and silo mentality Rethink your value-adds What hotel guests re...
HVS U.S. Franchise Fee Guide
Kasia M. Russell | January 18, 2021
By Kasia M. Russell Published each fall, the HVS U.S. Hotel Franchise Fee Guide provides a comparative review of various hotel franchises based on their applicable franchise fees. Selection of an appropriate franchise affiliation affects a property’s ability to compete in its local market, generate profits, and achieve a desirable image and market orientation. HVS U.S. Hotel Franchise Fee Guide 2020 HVS U.S. Hotel Franchise Fee Guide 2019 HVS U.S. Hotel Franchise Fee Guide 2018 HVS U.S. Hotel Franchise Fee Guide 2016/17 HVS U.S. Hotel Franchise Fee Guide 2015/16 HVS U.S. Hotel Franchise Fee Guide 2014 HVS U.S. Hotel Franchise Fe...
6 Key Learnings From an Unprecedented Year in Hospitality
Matthieu Mauguin | January 18, 2021
By Matthieu Mauguin An inspiring look at the gains and losses that the Covid crisis has brought upon the Hospitality industry. The future is remarkably hopeful and full of innovation-driven malleability. Resiliance and courage displayed by the industry At the end of 2019, hospitality professionals seemed to have a good idea of what to expect in 2020. From the impending advent of new AI solutions to the generalization of online marketing, most analysts predicted that the industry would keep on riding its growth spur towards a complete digital transformation. Enter the COVID-19 outbreak, and, alongside it, the emergence of an apocalyp...
Four Seasons Hotel Toronto Appoints Mary Ann Gamboa as Director of Marketing
January 18, 2021
For Mary Ann Gamboa, leading by example with the genuine desire to develop her team is the cornerstone of her tenured career. Before she immigrated to Canada in 1998, Mary Ann began her career in Manila, Philippines. Since her arrival in Toronto, Mary Ann has been determined to conquer the world of hospitality and inspire other newcomers to the country she now calls home. Through delivering impactful strategies expertly executed in a highly competitive space, Mary Ann’s determination to exceed benchmarks has carried her across several hospitality brand portfolios and integral roles within the industry. As such, Mary Ann has garnered sev...
Four Seasons Hotel Beirut Appoints Georges Ojeil as New General Manager
January 18, 2021
Beirut, Lebanon; January 18, 2021 - As Four Seasons Hotel Beirut embarks on a restoration project that will see the refurbishment of its rooms and suites, restaurants and spa, newly appointed General Manager Georges Ojeil will be overseeing every detail to make sure the Hotel is restored to its former glory. Born and raised in Lebanon, Ojeil brings more than 20 years of experience in hospitality business and hotel management to his new role as General Manager at Four Seasons Hotel Beirut. With an MBA from the École Superieure de Commerce de Paris and an Executive MBA from the École Supérieure des Affaires in Beirut, Ojeil began his c...
Hard Rock Partners With Dora Hotel Company and The Cribbage Group for London, Ontario Hotel
Hard Rock Hotels | January 18, 2021
LONDON, ON, Jan. 18, 2021 — Hard Rock Hotels today announced plans to locate a new property in London, Ontario, as the iconic global brand continues to expand its reach with another world-class hotel and entertainment venue in North America. Working in tandem with managing partners at Dora Hotel Company and The Cribbage Group, Hard Rock will transform the historic site of the former Kellogg’s Canada Factory into a unique location that brings the brand’s world-renowned music and entertainment offerings to the region. Hard Rock Hotel London, Ontario will greatly complement existing tourist activities in the region and create a wide ...
Scholar Hotel Group Opens New Hotel in State College, Pa. as Part of Tapestry Collection
Tapestry Collection by Hilton | January 18, 2021
STATE COLLEGE, Pa. - Scholar Hotel Group, a leader in the hospitality industry specializing in hotels on or near college campuses, proudly announces the opening of its newest property in State College, Pa., on Jan. 15, 2021. Located in the heart of downtown and one block from The Pennsylvania State University, Scholar Hotel State College feature’s 72 extended-stay guest rooms, 1,250 square feet of meeting space, a state-of-the-art fitness center and a lobby marketplace. Scholar Hotel State College joins Tapestry Collection, one of Hilton’s 18 market-leading brands and part of the award-winning Hilton Honors guest loyalty program. Sc...
IHG Signs Agreement With Saleh Alsalamah and Partner Companies for Holiday Inn Jeddah Corniche
IHG | January 18, 2021
IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a Management Agreement with Saleh Alsalamah and Partner Companies, to open Holiday Inn Jeddah Corniche. Having signed Holiday Inn Riyadh Al Malaz last year with the same partner, this latest development is part of IHG’s dedicated efforts to increase its midscale portfolio in the region. Once completed, Holiday Inn Jeddah Corniche will be IHG’s third Holiday Inn hotel in Jeddah, joining Holiday Inn Jeddah Gateway and Holiday Inn Jeddah – Al Salam. Expected to open in January 2022, the 156-room property will be strategically located behind the corniche...
Hyatt Regency Houston Names John Schafer as Managing Director
Hyatt Regency Houston | January 18, 2021
Houston, Texas (January 18, 2021) – Hyatt Regency Houston, the premier downtown hotel for business and leisure travelers, announces the appointment of John Schafer as managing director. Schafer joins the hotel from Grand Hyatt New York, a 1,300-room hotel in Midtown Manhattan where he previously served as general manager and area vice president. “I am thrilled to join the incredible team at Hyatt Regency Houston,” said John Schafer, managing director of Hyatt Regency Houston. “This hotel is uniquely situated near the city’s premier attractions, the convention center, and the city’s Central Business District, making it an id...
Centara Signs Three New Resorts in Laos and Thailand
Centara | January 18, 2021
Bangkok, Thailand – 18 January 2021 — Centara Hotels & Resorts, Thailand’s leading hotel operator, expands its footprint in Southeast Asia, following the signing of Hotel Management Agreements (HMAs) for one resort in Khao Yai, Thailand, and two resorts in Vang Vieng, Laos, adding 304 keys to Centara’s group portfolio. In Laos, Centra by Centara Riverside Resort Vang Vieng (formerly Thavisouk Island Hotel) and Thavisouk Riverside Resort & Spa Vang Vieng, Centara Boutique Collection (formerly Thavisouk Riverside Hotel) are located on the opposite sides of the Nam Song River, connected by a private bridge linking the two ...
Hospitality Financial Leadership: What’s Possible in the Future With Hotel Financial Statements
David Lund | January 18, 2021
By David Lund I am a big fan of the Uniformed System of Accounts for the Lodging Industry (USALI), or as she is affectionately called “You Sally.” It has been the guide that our industry uses to properly present financial information for a long…long time, in fact almost 100 years. It lays out the format for our financial statement presentation and essentially acts as a referee if you like, to tell us what goes where. What revenues, costs of goods, expenses, and payroll belong to which department. Having a guidebook in its 11th edition that details where it goes and what it looks like are a gift. I know many industries struggle w...
Yara Valley Lodge Partners With Liveport to Implement BeyondTV and Enhanced Guest Wi-Fi Connectivity
Liveport | January 18, 2021
YARA VALLEY, Australia — January 18, 2021 — Liveport, a leading provider of internet services and IoT-based technology, has announced the recent implementation of the BeyondTV streaming platform, along with an upgrade of Wi-Fi network capabilities at Yara Valley Lodge. Situated near the Australian city of Melbourne, Yara Valley Lodge serves as a luxury hotel destination complete with an onsite golf course. With the new solution in place, the property can now ensure its ability to consistently meet guest expectations for a seamless online and personalised entertainment experience. Previously equipped with video-on-demand (VOD) services,...
5 Steps to Building a Successful Hotel Marketing Plan in 2021
Amadeus | January 18, 2021
As hoteliers hope to rebound from the lingering effects of COVID-19, they are presented with the challenges of repositioning, retargeting, and reviving their respective brands to meet the needs of emerging demand in 2021. To capture the most opportunity moving forward, hoteliers will have to look to multi-channel marketing strategies to drive bookings and optimize their property’s ability to return stronger this year. Here are 5 key steps to consider: 1. Take a Data-Driven Approach to Evaluate Market Conditions As each region recovers at its own pace, hotels are now required to have a more in-depth understanding of their feeder markets...
The Role of Technology in Cleaning and Sanitizing in the Era of the New Normal
Nutthaphat Poolworaluk | January 14, 2021
By Nutthaphat Poolworaluk The need to be reassured that your night’s stay is cleaner than ever has never been this critical before in the hospitality industry. With the ongoing Covid-19 pandemic, heightened measures for cleaning and sanitization need to be imposed, as the safety of both the guests and staff remains paramount in this so-called ‘new normal.’ Hoteliers must ensure that cleaning nowadays is not just for the appearance of the property, but also for the health and safety of the guests and the wider community alike. However, during this difficult time when human contact should be minimized, and cleaning and ...
