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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences

Doug Kennedy | October 4th, 2024

Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience

Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024

Silver Legacy Resort Casino at THE ROW Reno Undergoing $47 Million Renovation

Silver Legacy Resort Casino | January 14, 2021

RENO, Nev., Jan. 14, 2021  -- THE ROW Reno's luxury Caesars Entertainment property, Silver Legacy Resort Casino, is in the process of undergoing a more than $47 million renovation to its resort rooms and suites, projected to be completed by summer 2021. This comes after an investment of over $100 million for a master renovation project at THE ROW, which was completed in mid-2019. The current project will include renovations to the hotel's fifth through 25th floors, with a total of 1,199 redesigned rooms. In collaboration with local Reno-based design firm, MBA Architecture and Design and St. Louis-based architect KdG, the r...

Four Seasons Hotel Philadelphia Appoints Charles Lasvigne as Hotel Manager

Four Seasons | January 14, 2021

Charles Lasvigne brings a passion for service with an extensive food and beverage background to his new role as Hotel Manager at Four Seasons Hotel Philadelphia at Comcast Center, including having previously led the Food and Beverage division for the Hotel as Food and Beverage Director.  Growing up a 76ers fan, Lasvigne has had sights on Philadelphia and joined Four Seasons Hotel Philadelphia in 2017 as part of the pre-opening team. During this tenure as Food and Beverage Director, Lasvigne assembled an incredible team opening Jean-Georges Philadelphia, Vernick Fish, JG Sky High and Vernick Coffee Bar while creating a collaborative...

7 Content Marketing Tips for Every Hospitality Business Owner

EHL | January 14, 2021

An investment in content marketing is so much more than just posting the occasional blog or having an influencer take a photo in your hotel. It’s a marketing approach that requires thought, planning and consistent execution in order to be successful, especially in the highly competitive hospitality sector. If you own a hotel, restaurant, bar, or any other hospitality business, here are seven content marketing tips you should always bear in mind. 1. Understand your audience Before you can create any type of digital content, you must first understand who exactly you want to create that content for and what you want to motivate them t...

U.S. Hotel Occupancy Falls Back Below 40% Mark

STR | January 14, 2021

HENDERSONVILLE, Tennessee—U.S. weekly hotel occupancy fell back below the 40% mark, according to STR‘s latest data through 9 January. 3-9 January 2021 (percentage change from comparable week in 2020): Occupancy: 37.0% (-28.3%) Average daily rate (ADR): US$87.97 (-27.1%) Revenue per available room (RevPAR): US$32.59 (-47.7%) The previous week’s occupancy was lifted by New Year’s travel. As that holiday travel dissipated, TSA checkpoint counts and hotel room demand each declined by roughly 1.3 million in a week-over-week comparison. Aggregate data for the Top 25 Markets showed lower occupancy (35.8%) but highe...

Developed by Hotel Motel Inc., Cambria Hotel Fort Lauderdale Beach Opens in Florida

Cambria Hotels® | January 14, 2021

ROCKVILLE, Md., Jan. 14, 2021 -- On the heels of the official debut of the Cambria Hotel St. Petersburg – Madeira Beach Marina on December 4, Choice Hotels International, Inc.'s (NYSE: CHH) upscale Cambria Hotels brand welcomed another property in the sunshine state with the opening of the Cambria Hotel Fort Lauderdale Beach. This marks Cambria's fourth open hotel in Florida, joining the Cambria Hotel Ft. Lauderdale Airport South & Cruise Port and the Cambria Hotel Miami Airport – Blue Lagoon. The brand continues to build upon its openings pace in 2020 with four hotels planned to open by the end of February, in Ft. La...

STR: Canada Hotel Results for Week Ending 9 January

STR | January 14, 2021

HENDERSONVILLE, Tennessee—STR data for 3-9 January 2021 showed Canada’s hotel industry with slightly higher occupancy compared to the previous week. 3-9 January 2021 (percentage change from comparable week in 2020): Occupancy: 21.0% (-52.0%) Average daily rate (ADR): CAD106.23 (-24.7%) Revenue per available room (RevPAR): CAD22.29 (-63.9%) Occupancy for previous weeks came in at 19.9% (2 January), 17.7% (26 December), and 23.5% (19 December). For the week ending with 9 January, British Columbia recorded the highest occupancy level (27.4%) among the provinces. Among the major markets, Vancouver (26.4%) posted th...

Wyndham Hotels & Resorts Enters Nepal With Opening of Ramada Encore by Wyndham Kathmandu-Thamel

Wyndham Hotels & Resorts | January 14, 2021

PARSIPPANY, N.J., Jan. 14, 2021 -- Wyndham Hotels & Resorts, the world's largest hotel franchising company with approximately 9,000 hotels across 90 countries, continues to expand its global footprint with its entry into Nepal via the newly opened 90-room Ramada® Encore by Wyndham Kathmandu-Thamel. Located in the center of Kathmandu, the capital and largest city in Nepal, the newly built hotel opened earlier this week and is part of a vibrant rejuvenation project of the city's commercial center, close to top attractions and cultural wonders such as the base camp for Mount Everest, the Garden of Dreams, Ason Bazaar at Kathmandu Durbar...

East West Hospitality Grows Management Portfolio with Acquisition of Vail Valley’s Peak Resort Services

January 14, 2021

Beaver Creek, CO. (Jan. 14, 2021) – Colorado’s East West Hospitality continues to grow its management portfolio with the acquisition of Peak Resort Services, which manages the Vail Valley’s Lodge at Lionshead. Last month, East West Hospitality was awarded the management contract for The Charter at Beaver Creek in Beaver Creek Village. Located in the heart of Vail’s Lionshead Village just a short walk from the Eagle Bahn Gondola and Lionshead Ski School, the Lodge at Lionshead features 57 privately owned condominiums, which range from spacious Studios & Studio Lofts to luxurious one- to four-bedroom residences. Amenities...

Nobu Hotel Palo Alto Appoints Ryan Mendoza as New Executive Chef

Nobu Hotel Palo Alto | January 14, 2021

PALO ALTO, Calif. (Jan. 14, 2021) – Nobu Hotel Palo Alto, Silicon Valley’s esteemed 73-room boutique hotel, who recently completed an extensive multi-million dollar renovation to unveil a completely brand-new hotel, has appointed Ryan Mendoza to executive chef. A seasoned veteran in the culinary industry, Chef Mendoza now leads all Nobu Hotel Palo Alto’s food and beverage program, which includes creative management and execution of in-room dining, catering, Lobby Bar, and the world-renowned Nobu Restaurant. “Chef Mendoza’s diverse culinary background and creativity will bring our sought-after food and beverage to new heigh...

How to Get Revenue Management Right for 2021

Ahmed Mahmoud | January 14, 2021

By Ahmed Mahmoud Here we are again with our yearly opinion article about how to get revenue management right for 2021. The last few months with the COVID-19 crisis made a clean sweep of the past decades of hotel revenue strategies. As of today, almost all of the experience acquired during these years has become nothing more than castles in the air. While it can be frustrating to dismiss such hard-earned and valuable insights, it can also be invigorating to start anew. By elaborating the right strategy, you can reopen your hotel on the rock-solid ground and differentiate yourself from the competition. While doing so, it is paramount to stay...

Knowland Announces U.S. Meetings and Events Data for December 2020

Knowland | January 14, 2021

Leader in group hospitality analytics sees meeting growth slow as expected due to holidays and COVID-related market changes ARLINGTON, Va. — Jan. 14, 2021— December U.S. monthly meetings and events volume decreased 39 percent over the previous month, according to the latest data from Knowland, the leader in group hospitality analytics for hotels, convention and visitor bureaus, conference centers and other meeting venues. The two-week pause of the holidays drove most of this decline. However, a few key markets entering different stages of shutdown also drove some of the lower performance. It is anticipated that January will see volu...

White Lodging Debuts Moxy Austin-University in Texas

White Lodging | January 13, 2021

Moxy Austin-University has officially opened its doors today as the first Moxy hotel to debut in Texas, tucked directly alongside the University of Texas at Austin campus. Owned by White Lodging and part of Marriott International’s experiential Moxy Hotels brand, the new destination allows spirited ‘Fun Hunters’ to revel in the playground that consists of a hotel, cocktail bar and 24-hour taco counter buzzing with positive energy and creativity. The new playful Moxy hotel is designed for the young-at-heart who don’t want to be confined to a conventional hotel stay. Guests are given permission to break the rules and play on in a ...

Hotel Lawyer on PPP2 and the COVID Relief Bill’s Changes to Paycheck Protection Program

Jim Butler | January 13, 2021

By Jim Butler and the Global Hospitality Group® 13 January 2021 We have a new PPP Loan authorization bill out of Washington, after months of political wrangling. Congress could have done more, but they did provide for up to $2,000,000 in additional forgivable loans per borrower, along with provisions which specifically cater to the hospitality industry. As Jay Thompson and other members of our Corporate team write below, Congress has made obtaining a PPP loan and getting forgiveness for that loan easier. They have also expanded the definition of what can be an “eligible expense” upon which to base a PPP loan, and they have allo...

youtip Enters Hospitality as a Contactless, Cashless and ‘Appless’ Digital Tipping Solution for Frontline Workers

youtip | January 13, 2021

Chicago — January 13, 2021 — Hotels are struggling to keep their doors open today, and many are unable to rehire full staff. Frontline employees fortunate enough to be working amidst the ongoing pandemic are wearing more hats and putting themselves at risk each day to deliver the highest levels of guest service in hopes of assuring travelers that their hotels are safe. To recognize these unsung heroes of hospitality, a new digital tipping solution has entered the hospitality scene to provide a contactless, cashless and “appless” enterprise system for digital gratuity with full reporting. Called youtip, the solution is simple and f...

An Empowerment Lesson From the Ritz-Carlton

Shep Hyken | January 13, 2021

By Shep Hyken If you’ve been following my work, you know I’m a huge fan of the Ritz-Carlton. I was recently on a Zoom presentation with Horst Schulze, first president and co-founder of the Ritz-Carlton chain. When Horst speaks, I listen and take lots of notes. One of the questions he was asked had to do with empowerment, specifically about the $2,000 the Ladies and Gentlemen – what Ritz-Carlton calls its employees – are allowed to spend to ensure a guest has a great experience. That reminded me of an experience I once had at a Ritz-Carlton. The housekeeping staff had left dirty towels in the room from the previous guest. I...

Rosewood Partners With Antirion SGR for 2023 Opening of Rosewood Rome

Rosewood Hotels & Resorts | January 13, 2021

HONG KONG, Jan. 13, 2021 -- Rosewood Hotels & Resorts®, a global leader in luxury travel and lifestyle experiences, has been appointed by real estate firm Antirion SGR to manage Rosewood Rome, which will open in 2023 in the heart of the capital city. Located in the former headquarters of Italy's Banca Nazionale del Lavoro (BNL) overlooking the iconic Via Veneto, the new hotel will offer premier access to many of the city's storied attractions, elegant shops and distinct dining destinations. Extending an entire block, Rosewood Rome will encompass three historic buildings, each of which were originally built in the early 1900s.  T...

The Year of the Dog Hotel

Larry and Adam Mogelonsky | January 13, 2021

By Larry and Adam Mogelonsky It should come as no surprise to anyone that the pandemic has changed traveler behavior. By understanding some of the nuances of this progression, you can then more precisely target growing niches within the leisure segment, particularly in light of the slow return of groups and corporate guests. For now, 2020’s pivot for operations, marketing and sales was largely focused on: Cleanliness, sanitization and disinfection updates Delivery of contactless service, enabled by technology or otherwise Social distancing through physical, temporal and capacity buffers Privacy, anonymity, seclusion or r...

Light at the End of the Tunnel

Craig Jacobs | January 13, 2021

By Craig Jacobs OPPORTUNITY FOR IMPROVEMENT As we recover from the ravages of the Pandemic and the hospitality industry re- emerges from its devastation, the good news is that there is unprecedented opportunity for improvement. Much of the upcoming change is directly related to the virus and is well underway; improved cleanliness standards, solutions to minimize germ spreading, and the re-invention of hotel dining among them. One school of thought is that business will naturally return to 2019 levels eventually. While that may be true, now is not the time for passivity. This crisis has been shocking and painful, and while it has brought...

Embassy Suites by Hilton San Francisco Airport Reopens Following Multi-Million Dollar Renovation

Embassy Suites by Hilton | January 13, 2021

SAN FRANCISCO — January 13, 2021 — Kicking off 2021, Embassy Suites by Hilton San Francisco Airport is reopening its doors on January 11, 2021 with a fresh new look after a multi-million dollar hotel transformation. Located less than a mile from San Francisco Bay Trail in the cradle of the Biopharmaceutical area, the hotel is placing the finishing touches on a complete makeover of the hotel’s public space, restaurant and 316 two-room guests suites. “We are thrilled to jump into 2021 with a fresh new look as we reopen our doors and welcome visitors to a new experience, as they enter our 7,000 square foot open spaced atrium. The hote...

W. A. Spencer Morris Named Chief Investment Officer of The Allen Morris Company

The Allen Morris Company | January 13, 2021

Miami, Fla. (Jan. 13, 2021) – The Allen Morris Company (AMCO), one of the largest diversified real estate firms in the southeast, has named W.A. Spencer Morris Chief Investment Officer (CIO) & Executive Vice President. Since joining the organization, Morris has advanced the company’s development business as well as established other important lines of business such as AMS Hospitality in addition to the company’s evolving investment management division. He will continue to oversee AMCO’s investment activities, which total approximately $1.4 billion and include Stabilized Assets of approximately $250 million, projects under con...

Aimbridge Hospitality Adds Hilton Boston/Woburn to Management Portfolio

Aimbridge Hospitality | January 13, 2021

DALLAS, TX (January 13, 2021) - Aimbridge Hospitality, the leading, global, third-party hotel management company, has been selected to manage the 344-room Hilton Boston/Woburn, owned by a partnership between Rubicon Companies and The Davis Companies. "Operating premium-branded, full-service hotels are at the core of our management capabilities, backed by our expansive scale that brings advantages to this property and for ownership," said Mike Deitemeyer, President & Chief Executive Officer of Aimbridge Hospitality. "Our full-service division is ready with the expertise to drive results for the Hilton Boston/Woburn." Located off I-93 &am...

U.S. Travel Reacts to CDC International Travel Testing Mandate

U.S. Travel Association  | January 13, 2021

WASHINGTON (January 13, 2021) — U.S. Travel Association Executive Vice President of Public Affairs and Policy Tori Emerson Barnes issued the following statement on the announcement that the Centers for Disease Control and Prevention will issue an order requiring a negative COVID-19 test before boarding an international flight to the U.S.: “We appreciate the Centers for Disease Control and Prevention’s announcement of a COVID-19 testing requirement for inbound international travelers. “A testing requirement provides yet another layer of safety for international travel, and should be accompanied by other risk-based policies—incl...

Aqua-Aston Hospitality Appoints Dieter Schmitz as General Manager for ADERO Scottsdale

ADERO Scottsdale | January 13, 2021

SCOTTSDALE, Ariz., Jan. 13, 2021 – ADERO Scottsdale, an Autograph Collection hotel, is pleased to announce the appointment of Dieter Schmitz to the role of General Manager for the region’s only Dark Sky Zone resort. The 177-room property, managed by Aqua-Aston Hospitality, opened in October 2020. The resort features elevated Sonoran Desert views of Arizona’s famed Four Peaks and McDowell Mountain Range and aspires to be guests’ gateway to the outdoors. Spread out over 17 wide-open acres, ADERO Scottsdale is a basecamp for adventure enthusiasts with convenient access to 55,000 acres of desert terrain, desert-inspired treatments at...

Sandpiper Hospitality Names Joe Luck as Vice President of Business Development

Sandpiper Hospitality | January 13, 2021

Richmond, Va., Jan. 13, 2020 – Sandpiper Hospitality – a Virginia-based hotel management company that specializes in the extended-stay segment – is gearing up for another year of aggressive growth with the hiring of Joe Luck as Vice President of Business Development. An industry veteran with more than 24 years of experience, Luck brings extensive hospitality leadership to this new position. He joins Sandpiper Hospitality from Hospitality Management Corporation, where he served as Senior Vice President of Business Development for the past  two years. Luck previously spent 14 years as a Vice President of Franchise Development for t...

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