The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
HFTP® Acquires Leading Hospitality Industry Brands: Hospitality Upgrade, Hotel-Online, The CIO Summit and The Executive Vendor Summit
Hospitality Financial and Technology Professionals | June 25, 2024
The popular brands will seamlessly merge with HFTP, further solidifying the association’s position as a leading provider of resources and events for the global hospitality community. June 25, 2024 (Charlotte, N.C.) — Hospitality Financial and Technology Professionals (HFTP®), the global association for finance and technology professionals in the hospitality industry, has announced the strategic acquisition of several prominent hospitality industry brands. The acquisition includes Hospitality Upgrade, Hotel-Online, the CIO Summit and the Executive Vendor Summit, further solidifying HFTP's position as a leading provider of resou...
Cendyn and Glowing Integration Redefines Omnichannel Messaging for Hotels
Cendyn | June 25, 2024
Cendyn CRM integration with Glowing offers connectivity to all messaging platforms with personalized messaging and AI-generated recommendations that synchronize to the master guest profile Boca Raton, Florida – 25 June 2024: Cendyn, a global integrated hotel technology and services company, has partnered with Glowing,a provider of omnichannel messaging solutions, to help hoteliers facilitate more meaningful conversations with their guests. This collaboration aims to transform how hoteliers communicate by providing an integrated system to manage communication across various channels, including WeChat, Line, WhatsApp, Telegram, Messenger...
Cloud5 Experiences Strong First-Half Growth as Hospitality Industry Demand Continues
Cloud5 Communications | June 25, 2024
Chicago, IL — June 25, 2024, Cloud5 Communications, a leading provider of IT solutions and services for more than 5,000 hotels across the Americas, is pleased to announce it strong performance for the first half of 2024, welcoming nearly 100 new clients, beginning several high profile IT managed services projects, and completing 188 telecom and high-speed Internet installations at properties across North America. With a total of 10 new hotel brand logos added to its roster, Cloud5 credits its growth to both its award-winning reputation as well as the hospitality industry’s pent-up demand for IT services and solutions. “Now that...
Duetto and SHR Partner to Transform Casino Loyalty Pricing
Duetto | June 25, 2024
The partnership enables casinos to maximize revenue by delivering personalized online guest experiences. San Francisco, June 25, 2024 - Duetto, a global leader in revenue management solutions, and SHR (an Access company), a leading provider of innovative and intelligent technology solutions for hotels and resorts, today announced a strategic partnership designed to revolutionize the casino resort industry. Using Duetto’s Dynamic Rate Engine (DRE), SHR Group will enable its casino customers to deliver real-time personalized pricing online to maximize revenue, as well as increase occupancy and guest satisfaction. The newly certified SHR&l...
Nomadix Showcases Its Cloud, Software and Networking Technology Suite at HITEC Charlotte
Nomadix | June 25, 2024
Highlighting a Year of Expansion in Products, Partnerships and Vertical Markets CHARLOTTE, N.C. – June 25, 2024 — Nomadix® Inc., bringing connected experiences to life, today announced the company will demonstrate its newest suite of cloud, software and networking solutions at HITEC Charlotte, June 24-28, 2024, in booth #1445. The company will also showcase its TV Casting, Cloud Telephony, Staff Safety Buttons, Passpoint, Payments Gateway and Voice Assistants, and will discuss its expansion into additional vertical markets. “We’re thrilled to be meeting with customers, partners and colleagues at HITEC Charlotte where we...
Richard Hutton Appointed as Executive Chef for The Hermitage Hotel, Nashville in Tennessee
The Hermitage Hotel | June 24, 2024
NASHVILLE, TENNESSEE (June 24, 2024) – The Hermitage Hotel, Nashville’s distinguished gathering place for more than 110 years, today announced the appointment of Richard Hutton as Executive Chef. Hutton will work under world-renowned chef and restaurateur Jean-Georges Vongerichten to oversee the hotel’s signature restaurant, Drusie & Darr, and The Pink Hermit café. He will also collaborate with Jean-Georges in the execution of The Hermitage Hotel’s culinary program, from weddings and events to its iconic weekend Afternoon Tea. Bringing over two decades of culinary experience, Chef Hutton will propel the distinguished gastro...
Keight Hotel Opatija, Curio Collection by Hilton Opens in Croatia
Hilton | June 24, 2024
OPATIJA, Croatia – June 24, 2024 Keight Hotel Opatija, Curio Collection by Hilton celebrates its opening in the picturesque Croatian town. Boasting a unique and modern design with a breathtaking rooftop terrace overlooking the city, the 54-room hotel debuts as the first Curio Collection by Hilton hotel in Croatia and the brand’s 40th trading country. Exquisite Guest Experience Featuring 54 thoughtfully designed and spacious guest rooms, a lush spa with an indoor pool, a captivating sundeck with a rooftop lounge and the inviting outdoor pool with breathtaking views, guests can enjoy the best of comfort and style that Keight Hotel Opati...
Preferred Hotels & Resorts Welcomes New Legend Member Properties
Preferred Hotels & Resorts | June 24, 2024
World’s largest independent hotel brand celebrates the expansion of its prestigious Legend Collection portfolio of ultra-luxury properties with over 100 members NEW YORK, NEW YORK – June 24, 2024: Preferred Hotels & Resorts, the world’s largest independent hotel brand, is pleased to announce that its prestigious Legend Collection is celebrating over 100 member properties. With a global portfolio of more than 600 distinctive hotels, resorts, and residences in over 80 countries, this growth reflects and further establishes its strength as the luxury brand of choice for independent hotels worldwide. The milestone is a testament to ...
It’s Never Been Better for Investment in the Hotel Technology Industry
HFTP | June 24, 2024
By Frank Wolfe, Chief Executive Officer (CEO), HFTP Just as the hospitality industry evolves, so too must the format of its conventions, especially one as influential to the hospitality industry as HITEC. This year, the senior team at HFTP has expanded the tradeshow’s depth and impact with the inaugural HITEC Technology Investment Conference, taking place immediately after the main event on Thursday, June 27 and Friday, June 29. While it’s been in the making for a long time, we couldn’t have hoped for a better year to debut this addition. Why is 2024 particularly ripe for investment in this sector? Needless as it may be to the ment...
Canada Hotel Industry Records Highest Performance Since September 2023
CoStar Group | June 24, 2024
WASHINGTON – 24 June 2024 – Canada’s hotel industry recorded its highest performance levels in eight months, according to CoStar’s May 2024 data. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. May 2024 (percentage change from 2023): Occupancy: 69.0% (+0.2%) Average daily rate (ADR): CAD206.39 (+4.5%) Revenue per available room (RevPAR): CAD142.32 (+4.8%) “Improvement in Canada’s hotel room rates drove a RevPAR lift in May,” said Laura Baxter, CoStar Group’s director of hospitality analytics for Canada. “The occupancy lift, however, w...
Accor Signs New Novotel Property on Egypt’s North Coast
Accor | June 24, 2024
ACCOR STRENGTHENS ITS FOOTPRINT IN EGYPT WITH THE SIGNING OF NOVOTEL SIDI ABD EL RAHMAN ON THE MEDITERRANEAN COAST Accor is pleased to announce the signing of a partnership agreement with Egypt’s Q Real Estate Development Company to develop a new Novotel property – Novotel Sidi Abd El Rahman. Debuting on Egypt’s idyllic northern Mediterranean coast, an increasingly popular tourist destination, the hotel is set to open in 2027, featuring 240 spacious and modern rooms as well as a host of thoughtful wellbeing and entertainment offerings. Novotel Sidi Abd El Rahman is the latest announcement for Egypt’s northern coastline, wh...
Apple Hospitality REIT Acquires the Embassy Suites by Hilton Madison Downtown in Wisconsin
Apple Hospitality REIT, Inc. | June 24, 2024
RICHMOND, Va.--Apple Hospitality REIT, Inc. (NYSE: APLE) (the “Company” or “Apple Hospitality”) today announced the opening and acquisition of the 262-room Embassy Suites by Hilton Madison Downtown (the “Hotel”) for approximately $79.5 million, or $303,000 per key. “We are pleased to expand our portfolio with the acquisition of the newly constructed, custom Embassy Suites Madison Downtown and increase our presence within the dynamic and business-friendly Madison market,” said Nelson Knight, President, Real Estate and Investments of Apple Hospitality. “Through our longstanding relationship with one of the industry’s lead...
International Visitors to the U.S. Spent $20.7 Billion in April 2024
National Travel and Tourism Office (NTTO) | June 24, 2024
Data recently released by the National Travel and Tourism Office (NTTO) show that in April 2024: International visitors spent more than $20.7 billion on travel to, and tourism-related activities within, the United States, an increase of nearly 13 percent compared to April 2023 and surpassing pre-COVID levels of monthly spending realized in April 2019. Conversely, Americans spent more than $20.1 billion traveling abroad during April, the 37th consecutive month of growth, yielding a balance of trade surplus of $561 million for travel and tourism-related goods and services. International visitors have spent more than $83.3 billion ...
Agilysys to Highlight AI Advantages Along With PMS and POS Innovations at HITEC 2024 June 25–27
Agilysys | June 24, 2024
– Agilysys Guestsense.ai™ artificial intelligence now powers revenue management and operating efficiency across PMS and POS hospitality solution platforms – – InfoGenesis omnichannel enterprise POS platform now available for ‘sell anything to anyone anywhere’ flexibility – – IG Fly™ light-to-carry, unified all-in-one POS system for managing orders, payments and printing ‘on the fly” is now available – – Mobile-first Agilysys Guest App is a unified hub to enhance guest experience and revenue upsell opportunities – ALPHARETTA, GA (June 24, 2024) — Agilysys, Inc., a leading global provider of hospitality soft...
Silverware Pay To Debut at HITEC; Handheld Device Keeps POS Functionality at Servers’ Fingertips
Silverware | June 24, 2024
Embedded payment processing solution’s seamless ordering, card reading, and posting capabilities enable staff to focus on enhancing the guest experience; Visit Booth 626 at HITEC CHARLOTTE, North Carolina, June 24, 2024 — This week at HITEC, Silverware will showcase its commitment to innovation with the debut of Silverware Pay, an embedded payment-processing solution that’s deeply integrated into the company’s point-of-sale ecosystem. Silverware Pay enables food-and-beverage staff to manage the entire guest experience from a single handheld device regardless of on-property location or chip-reader type. Silverware Pay will be on...
HCN To Debut Its ‘AI Concierge’ on In-Room Tablets at HITEC Charlotte
The Hotel Communication Network (HCN) | June 24, 2024
AiMe (pronounced Amy) uses natural language processing and translation capabilities to respond to guests’ unstructured requests and create actionable tasks that can be relayed from the HCN Navigator 2.0 tablet to staff; See AiMe in action June 25 to 27 at the Charlotte (N.C.) Convention Center in Booth 3836 CHARLOTTE, N.C. — June 24, 2024 — Tomorrow at HITEC, Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants and more via voice commands in multiple languages. AiMe, an AI Conci...
Duetto Launches Comprehensive Full-Service Revenue Solution at HITEC
Duetto | June 24, 2024
The evolution of BlockBuster and the integration of OpenSpace create a best-in-class, unified 24/7 revenue management platform to optimize revenue and total profitability across transient, group, and event segments San Francisco, June 24, 2024 - Duetto, a global leader in revenue management solutions, today announced a significant product development designed to empower hoteliers to optimize revenue across all segments, including transient, group, and function space. With the return of group business across the global hotel ecosystem, Duetto unveils its BlockBuster group revenue optimization solution's next evolution and the integration of i...
How to Recognize When It’s Time to Upgrade Your Generic Accounting Platform to a Hotel-Specific Solution
Jill Wilder, President of Aptech Computer Systems, Inc. | June 24, 2024
By Jill Wilder, President of Aptech Computer Systems, Inc. When you think of the most important department in a hotel, accounting may not be the first one that comes to mind for many people. The truth is, however, a hotel or multiproperty hotel organization requires accurate data from its accounting systems to sustain its financial health and run efficiently, and that affects all of the other departments. In 2024, global hotel market revenue is predicted to reach $446.40 billion (USD). That is a lot of revenue. For small properties or hotel companies with no more than three to four properties, their finance departments might be able to op...
Amadeus Introduces AI-Powered Technology to Modernize Hotel Business Intelligence
Amadeus | June 24, 2024
Amadeus harnesses the power of Generative Artificial Intelligence through its partnership with Microsoft to simplify a hotelier’s ability to search and understand business intelligence data using chatbot functionality For today’s busy hoteliers, having fast and easy access to business intelligence insights to support confident, data-driven decisions is critical. In response to this, Amadeus has unveiled plans to incorporate Gen AI into an innovative new chatbot for its business intelligence suite, debuting with Agency360+™. The Amadeus Advisor chatbot powered by Azure OpenAI Service builds on the strategic partnership between the tw...
DerbySoft Launches Strategic Partnership With IDeaS
DerbySoft | June 24, 2024
Integration ensures operators save time, execute revenue strategy, and maximize revenue opportunity DALLAS, June 24, 2024—DerbySoft, the leader in high-performance distribution services, announced a new partnership with IDeaS, a SAS company, the world's leading provider of hospitality revenue management software and services, that strategically provides operational and revenue-enhancing benefits for hotels of all types. This partnership integrates IDeaS' G3 Revenue Management System with Property Connector, DerbySoft's Digital Distribution System, providing connectivity services to individual properties and small chains. G3 RMS provides...
Strawberry’s Clarion Hotel Post Adopts Vingcard’s Mobile Access With Google Wallet Compatibility for Latest in Room Entry Convenience
Vingcard | June 24, 2024
Swedish property becomes first Strawberry location featuring Vingcard, Zaplox and NXP integrations to provide guests with ability to store digitalized room keys within Google Wallet. Stockholm –June 24, 2024 – Vingcard, hospitality’s leading provider of security access solutions and other advanced technologies, has finalized the deployment of its Mobile Access digital key solution enabled with Google Wallet compatibility at Clarion Hotel Post in Gothenburg, Sweden. In collaboration with Zaplox, a leading provider of digital guest solutions, and NXP® Semiconductors, a leading provider of secure connectivity solutions for embedded appli...
Expedia Report Finds Americans Win the Gold Medal for Taking Fewest Vacation Days in the World
Expedia Group | June 20, 2024
24th Annual Vacation Deprivation Report finds Americans are more vacation deprived than ever; unveils tips from around the world to help U.S. travelers get more out of their time off and save on their next trip According to Expedia’s 24th annual Vacation Deprivation Report,1 released today, roughly half of Americans don’t plan on using all their time off this year (53%), despite receiving just 12 days off annually — the fewest of any country surveyed. Expedia’s report has been analyzing time-off trends around the world for 24 years, and while American vacation deprivation (defined as the feeling of not having enough time off) has...
Moire Hoi An, Vignette Collection to Launch in Conversion Deal With New Partner Hoi An Pearl Joint Stock Company
Vignette Collection | June 20, 2024
Ho Chi Minh City, Vietnam – 20 June 2024: The growth of IHG Hotels & Resorts in Vietnam continues with the introduction of its Vignette Collection brand to the country through an agreement with new partner Hoi An Pearl Joint Stock Company. Moire Hoi An, Vignette Collection will join IHG’s fast-growing Luxury & Lifestyle portfolio – the second largest in the world – under the Vignette Collection brand, following an extensive refurbishment and conversion from the existing Bay Resort Hoi An. The property will offer heritage preservation, contemporary elegance and immersive exploration in the heart of Hoi An and on the...
StonePark Capital Opens Moxy Santa Barbara in the American Riviera
Moxy | June 20, 2024
SANTA BARBARA, CA (June 20, 2024) — Andrew Firestone, former star of ABC’s The Bachelor and co-founder of Santa Barbara-based hospitality development company StonePark Capital, along with his partner Jess Parker, announced today the opening of Moxy Santa Barbara. Perfectly positioned in the Funk Zone neighborhood of downtown Santa Barbara in southern California, Moxy Santa Barbara features 31 stylishly designed guest rooms, Bar Moxy, an outdoor pool, a social space for work and playing games, and a 24-hour marketplace. The pet-friendly hotel is located steps from State Street, diverse restaurants, award-winning microbreweries, wi...
