The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
AHLA, Questex Announce New Speakers, Programming for The Hospitality Show
AHLA | June 20, 2024
Early bird pricing is available through June 28. Register here. NEW YORK (June 20, 2024) - The American Hotel & Lodging Association (AHLA) and Questex have announced an updated slate of speakers and events for The Hospitality Show (The Show), the world’s premier hospitality operations and technology event, which will be held Oct. 28-30 in San Antonio, Texas. New confirmed speakers for The Show include: NFL reporter and TV personality Erin Andrews, who will lead a discussion with sports and hospitality stars titled “Game Changers: Power Plays in Sports, Media, and Hospitality” Wyndam Hotels & Resorts Preside...
Nearly 71 Million People Expected To Travel Over July 4th Week
AAA | June 20, 2024
WASHINGTON, DC (June 20, 2024) – AAA projects 70.9 million travelers will head 50 miles or more from home over the Independence Day holiday travel period*. For the first time, AAA looked at the entire July 4th week, plus the Saturday before and the Sunday after the holiday. This year’s projected number of travelers for that time period is a 5% increase compared to 2023 and an 8% increase over 2019. “With summer vacations in full swing and the flexibility of remote work, more Americans are taking extended trips around Independence Day,” said Paula Twidale, Senior Vice President of AAA Travel. “We anticipate this July 4th week wi...
U.S. Hotel Performance Improved in May 2024 Compared to Previous Month
CoStar Group | June 20, 2024
WASHINGTON – 20 June 2024 – The U.S. hotel industry reported improved performance results from the previous month, according to May 2024 data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. May 2024 (percentage change from May 2023): Occupancy: 65.7% (+1.5%) Average daily rate (ADR): US$160.40 (+2.4%) Revenue per available room (RevPAR): US$105.46 (+4.0%) Among the Top 25 Markets, New York City experienced the highest levels in each of the three key performance metrics: occupancy (+5.8% to 88.9%), ADR (+6.3% to US$339.25) and RevPAR (+...
U.S. Hotel Results for Week Ending 15 June
CoStar Group | June 20, 2024
WASHINGTON – 20 June 2024 – The U.S. hotel industry reported higher performance results from the previous week but mixed comparisons year over year, according to CoStar’s latest data through 15 June. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 9-15 June 2024 (percentage change from comparable week in 2023): Occupancy: 70.3% (-0.6%) Average daily rate (ADR): US$161.70 (+0.9%) Revenue per available room (RevPAR): US$113.62 (+0.3%) Among the Top 25 Markets, San Francisco saw the highest year-over-year increases in occupancy (+17.0% to 79.4%), AD...
EOS Hospitality Grows Its Management Portfolio With The William Vale Hotel in Brooklyn, NY
EOS Hospitality | June 20, 2024
BROOKLYN, N.Y., June 20, 2024 -- EOS Hospitality, a full-service hotel management company that specializes in operating luxury urban hotels and resorts in drive-to leisure destinations, has taken over management of The William Vale Hotel, a modern luxury boutique hotel in Brooklyn, NY, marking EOS's first property in the New York City market. EOS Hospitality grows its portfolio with The William Vale Hotel, located in Williamsburg, Brooklyn, NY. "We are excited to expand the EOS portfolio through the acquisition of a premier urban-resort campus in one of New York City's most dynamic neighborhoods, uniquely pos...
The Ritz-Carlton, St. Thomas Appoints Laura Jarvinen as General Manager
The Ritz-Carlton, St. Thomas | June 20, 2024
St. Thomas, U.S. Virgin Islands (June 20, 2024) – The Ritz-Carlton, St. Thomas is proud to announce the appointment of Laura Jarvinen as General Manager. With over 25 years of experience in the luxury hospitality sector, Jarvinen brings a wealth of expertise and a proven track record of success to the esteemed 180-room resort. In her new role, Jarvinen will leverage her extensive experience, strong skill set, and creative abilities to enhance the guest experience and drive the strategic vision of the luxury property. Her primary focus will be on maintaining the highest standards of service and hospitality across all hotel operations. Th...
Visual Matrix Expands Data Centralization Capabilities for Hapi
HAPI | June 20, 2024
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TPG Hotels & Resorts Completes Guestroom Refresh at Newport Beach Hotel & Suites
TPG Hotels & Resorts | June 20, 2024
June 20, 2024 (Providence, RI) — TPG Hotels & Resorts, one of the nation's premier hospitality management firms, announced today the completion of a transformative guest room refresh project at the Newport Beach Hotel & Suites, located in Newport, Rhode Island. The refresh is the first phase of a multi-phase renovation project planned for the property. The interior design makeover encompasses reimagining the guest room experience, from new bathrooms and select furnishings to carpets and wall coverings. Guests can expect to rest easy in plush bedding surrounded by a sophisticated coastal ambiance accentuated by curated local art...
Coast Bastion Hotel in Nanaimo, British Columbia Completes Multimillion-Dollar Renovation
Coast Hotels | June 20, 2024
Vancouver, B.C. – June 20th, 2024 – Coast Hotels Limited, a fully owned subsidiary of APA Hotel Canada, Inc. and one of North America’s fastest-growing and one of Canada’s largest hotel brands, celebrated the completion of an extensive, multimillion-dollar guest room renovation at the Coast Bastion Hotel in Nanaimo, British Columbia during a launch event today. The newly reimagined rooms and suites offer guests an elevated Refreshingly Local™ experience with a focus on sophisticated comfort, intuitive design, aesthetic appeal, and unparalleled service. The full-service hotel's guest rooms and suites have long been known for t...
Le Méridien Fort Worth Downtown Welcomes Food & Beverage Leadership
Le Méridien Fort Worth Downtown | June 20, 2024
Culinary visionaries to lead launch of Bouvier Brassiere and ANNEX this summer FORT WORTH, TX [JUNE 20, 2024] – Le Méridien Fort Worth Downtown is thrilled to announce the appointment of Damian Lopez as executive chef and Reda Kolta as food and beverage director. Their arrival coincides with the highly anticipated debut of the hotel’s new food and beverage outlets, Bouvier Brassiere and ANNEX, both set to open this summer with the hotel. Damian Lopez brings a wealth of culinary expertise to Le Méridien Fort Worth Downtown. With a deep appreciation for innovative cuisine developed during his 5 years of tenure in the food and be...
Unifocus Integrates With Nonius in a Tech Partnership That Connects Hotel Operations and Guest Experience
Unifocus | June 20, 2024
DALLAS | June 20, 2024–Unifocus, the hotel industry’s leading workforce management system, announced a partnership with Nonius, a global leader in guest-facing solutions for hotels. Under the agreement, Nonius’ cutting-edge platform integrates with the renowned Unifocus operations management system, enabling a holistic, guest-first approach to enhancing guest experiences, driving operational efficiencies and revenue uplift. Technology That Puts People First By integrating Nonius’ specialized guest messaging solution, Unifocus takes the next step in innovating its end-to-end workfor...
Jonas Hospitality Debuting Unified Platform at HITEC 2024
Jonas Hospitality | June 20, 2024
Jonas Hospitality is excited to announce the official debut of our new Unified Platform at this year’s HITEC in Charlotte. We will be providing live demos of the Jonas Hospitality Unified Platform at Booth 1838. The Jonas Hospitality Unified Platform is a comprehensive technology suite that empowers independent hotels, resorts, hotel brands, chains, and management companies; streamlining your operations, revenue management, distribution, and marketing. Using our proprietary integration engine Jonas ARC, the Jonas Hospitality Unified Platform brings together industry-leading technology from our brand portfolio as well as third-party syst...
PM Hotel Group Assumes Management of The Holiday Inn Wilsonville in The Portland Metropolitan Area
PM Hotel Group | June 19, 2024
Chevy Chase, Maryland (June 19, 2024) —PM Hotel Group, an industry leader in hospitality management, today announces it has assumed management of the Holiday Inn Wilsonville, situated in the Portland Metro Area. The Holiday Inn Wilsonville joins other PM Hotel Group properties in the region, including Canopy by Portland, Sheraton Portland Airport, Hampton Inn Portland and Aloft Portland Airport. This new partnership underscores PM Hotel Group's proficiency in driving revenue, optimizing operational efficiencies, and maximizing asset value for its properties. "PM Hotel Group looks forward to applying our signature management approach to t...
Attaining Data Maturation From Machine Learning of Hotel Data Sources
ADAM AND LARRY MOGELONSKY | June 19, 2024
By Adam and Larry Mogelonsky Hotels accumulate a lot of data, all of which can be used to uncover hidden patterns for better efficiencies and throughout improvements. Understanding the intricacies of machine learning (ML) and its applications is essential for forward-thinking hoteliers. A key concept to grasp is 'data maturation’, which refers to the necessary period for ML to process and analyze vast amounts of training data. This process allows computers to test variables and identify patterns, ultimately developing algorithms and models that drive business goals. Time is a critical factor in this equation. While machines can process da...
Revenue Management in Real Life: The Art of Saying No
Fabian Bartnick | June 19, 2024
As a seasoned revenue manager and a parent, I've come to realize that the principles of revenue management aren't confined to the boardroom or the hotel lobby—they extend right into our living rooms. Today, let's dive into the art of saying no and draw some amusing correlations between revenue management and real-time parenting with my two little darlings, Rafa (10) and Hayden (9). Setting Boundaries: The Hotel and the Home Imagine your hotel as a bustling kindergarten. Your guests, much like children, have high expectations and boundless energy. As revenue managers (RMs) and general managers (GMs), we often feel like the teachers tryi...
The Destination by Hyatt Brand Arrives in Peru With the Opening of The Legend Paracas Resort
Hyatt Hotels Corporation | June 19, 2024
The opening marks the introduction of the Destination by Hyatt brand in Latin America CHICAGO, IL (June 19, 2024) – Hyatt Hotels Corporation (NYSE: H) and El Pardo Hospitality today announced the debut of The Legend Paracas Resort, joining the Destination by Hyatt brand. The 124-suite resort invites guests and World of Hyatt members to discover the natural wonders and historical legacy of Paracas, located on the coast of Peru, about three hours south of Lima. The resort is nestled between the Paracas Nature Reserve and the Pacific Ocean, offering panoramic views of the Paracas Bay and desert hills, designed to be a place of immersive...
Marriott Bonvoy & The J. Willard & Alice S. Marriott Foundation Provide $500K Donation to World Central Kitchen for Disaster Response Effort
MARRIOTT INTERNATIONAL | June 19, 2024
Marriott Bonvoy, Marriott International’s award-winning travel program, and The J. Willard and Alice S. Marriott (JWASM) Foundation are combining forces to donate $500,000 to World Central Kitchen (WCK), the non-profit organization founded by renowned chef José Andrés. The donation is expected to greatly enhance WCK’s ability to provide meals in the wake of natural disasters and crises around the world, helping those in need receive the nutrition and support they require during challenging times. The donation builds on the company’s and the Marriott family’s longstanding support for WCK. Anthony Capuano, President and Chief Execu...
Westin Hotels & Resorts Makes Its Debut In Vietnam With the Opening of The Westin Resort & Spa Cam Ranh
WESTIN HOTELS & RESORTS | June 19, 2024
Nestled on a Sandy Beach, the Newest Westin Resort Invites Guests to Relax and Recharge in a Wellness-Focused Oasis Ho Chi Minh City, Vietnam – June 19, 2024 – Westin Hotels & Resorts, part of Marriott Bonvoy’s extraordinary portfolio of over 30 hotel brands, today announced the opening of The Westin Resort & Spa Cam Ranh, marking the brand’s entry into Vietnam. Nestled along a long sandy beach on Vietnam’s south-central coast, this 207-key resort will offer a choice of spacious guest rooms, suites and pool villas, locally sourced cuisine and an extensive collection of well-being experiences designed to empower guests...
CallTek Introduces Technology as a Service at HITEC in Charlotte, NC
CallTek, Inc. | June 19, 2024
Irvine, CA (June 19, 2024) - CallTek, Inc., a global leader in white-label technical support services, is excited to announce its new Technology as a Service (TaaS) program. This innovative offering delivers a comprehensive technology solution, including third-party financing for on-site implementation, 24/7 remote support, and essential professional services. Covering infrastructure, licensing, and a diverse array of IT and medical devices, TaaS represents a significant advancement in technology integration. TaaS will make its debut at two major technology events for the hospitality industry: the Hospitality Industry Technology Exposition a...
Evermore Orlando Resort Welcomes Fred Sawyers as Managing Director
Evermore Orlando Resort | June 19, 2024
ORLANDO, Fla. – June 19, 2024 – Following the successful launch of Evermore Orlando Resort earlier this year, property owner and developer Dart Interests has announced the addition of Orlando hospitality veteran Fred Sawyers to lead the resort as Managing Director. Sawyers will lead the day-to-day operations of the innovative resort while the previous Managing Director through the opening phase, Wally Zak, has been promoted to Vice President of Asset Management for Dart Interests. Sawyers brings a wealth of experience and knowledge of the Orlando market, including leading multi-faceted resort complexes. Over the last decade, Sawyers suc...
Clark Albright Appointed Director of Sales & Marketing for JW Marriott Desert Springs Resort & Spa
Marriott International | June 19, 2024
Marriott International has appointed industry veteran Clark Albright to Director of Sales & Marketing of the iconic Palm Desert hotel, JW Marriott Desert Springs Resort & Spa. Clark Albright takes on an all-encompassing role at the 450-acre property, which features 884 guest rooms, including 101 suites, along with a 38,000 sq. ft spa and an abundance of event venues. Clark Albright, an established industry leader, brings nearly 40 years of experience within the Marriott brand to his new role. Albright has proven success at both the property and above property levels, having held a variety of sales and leadership positions at ...
Hotel Cerro Joins Autograph Collection Hotels by Marriott Following Complete Renovation
Autograph Collection Hotels | June 19, 2024
Marriott’s first Independent Collection hotel in San Luis Obispo is now open and bookable through Marriott and Marriott Bonvoy channels SAN LUIS OBISPO, CA (June 19, 2024) – Andrew Firestone, former star of ABC’s The Bachelor and co-founder of hospitality development company StonePark Capital, announced today that Hotel Cerro has joined the Autograph Collection Hotels by Marriott portfolio following a multimillion-dollar renovation, and is now bookable through Marriott and Marriott Bonvoy channels. Perfectly positioned in the heart of downtown San Luis Obispo, California, the landmark hotel features 65 reimagined guest rooms ...
Fairfield Inn & Suites Madison South Opens in Wisconsin Following Renovation & Conversion
Legacy Ventures | June 19, 2024
(MADISON, WIS.) – Fairfield Inn & Suites Madison South announced its opening, offering a combination of style, comfort and convenience for both leisure and business travelers. Nestled just off Beltline Highway and adjacent to the Sheraton Madison Hotel, this 89-room hotel features 75 standard guestrooms and 14 suites. The hotel boasts a premier location for exploring the area or getting work done, with easy access to downtown Madison and attractions on the east and west sides of the city. Situated within the vibrant Alliant Energy Center area, the hotel marks one of the latest revitalization projects in the city’s ongoing efforts to ...
InterContinental San Antonio Riverwalk Appoints New Leadership Team Ahead of Opening
InterContinental Hotels & Resorts | June 19, 2024
SAN ANTONIO, TX (JUNE 2024) - Today, InterContinental Hotels & Resorts, part of IHG Hotels & Resorts’ luxury & lifestyle portfolio, announced a new leadership team to the InterContinental San Antonio Riverwalk, set to open in Summer 2024. Stacy Seaborn has been appointed Director of Sales & Marketing, and Stefan Gruvberger has assumed the role of General Manager. Stacy Seaborn, Director of Sales & Marketing Stacy Seaborn is a hospitality veteran with over three decades of experience in the San Antonio area and deep ties to the community. As Director of Sales & Marketing for InterContinental San Antonio Riverwal...
