The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
New Saranac Waterfront Lodge Opens With IDeaS G3 RMS Implemented for Automated Revenue Optimization
IDeaS | November 11, 2020
Skyward Hospitality selects IDeaS G3 RMS to maximize every reservation as it opens its first property amid COVID disruption in a competitive marketplace Tweet This: @SaranacLodge and Skyward Hospitality choose @IDeaS_RevOpt to ensure a successful grand opening and long-term profitability and growth: www.ideas.com/news MINNEAPOLIS—Nov. 11, 2020—IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today it has implemented IDeaS G3 Revenue Management System (RMS) at the just-opened Saranac Waterfront Lodge, a modern, eco-lux destination hotel offering year-round guest experi...
Serviced Apartment Operators Prove More Resilient in Pandemic, Says HVS Report
HVS | November 10, 2020
10 November 2020, London: Trading across Europe’s serviced apartments has proved more resilient during the pandemic than other parts of hospitality despite an obvious decline in performance, according to a new report on the sector published today by global hotel consultancy HVS. A survey of leading operators, investors and lenders conducted for the annual report reveals that the majority of operators have seen top line performance decline by 25-50% this year, compared with 2019, while a third of operators report declines of up to 75%. These figures suggest those operations are still largely profitable, albeit with reduced margins, wi...
The Relationship Between the Stringency of COVID Lockdown Measures and GDP
Dr Reza Etemad-Sajadi | November 10, 2020
By Dr. Reza Etemad-Sajadi November 5, 2020 - What we have learned from the first COVID-19 wave? Insights into how different European countries reacted to the pandemic and how the diverse coping strategies affected their respective economies in the first half of this year. Interesting lessons to be learnt as we enter into a prolonged period of the pandemic. The world has come to understand that the COVID-19 pandemic is wreaking havoc on the global economy and will continue to do so for some time. The table below shows the annual growth rate of Switzerland’s GDP, which shrank by a record 8.3% year-on-year in the second quarter of 2020....
The Westin Riverwalk, San Antonio Appoints Thad Geoffrey Crennen as Executive Chef
November 10, 2020
SAN ANTONIO – Nov. 10, 2020 – San Antonio’s luxury landmark, The Westin Riverwalk, San Antonio, proudly announces the appointment of Thad Geoffrey Crennen as Executive Chef to its distinguished dining team. In this role, Crennen will utilize his superior leadership skills, combined with a performance history teeming with business growth and development, to oversee all culinary direction for the hotel, including banquets, special events and daily dining in its three renowned eateries, Zocca Cuisine D’Italia, Cafecito Café and the Pool Bar. “We’re excited about the skilled culinary craft Chef Crennen brings to The Westin Riverwa...
Cimarron Hospitality & Genuine Hospitality Open New Hilton Garden Inn – Boulder / Longmont, CO
Genuine Hospitality | November 10, 2020
SAINT LOUIS, IL, November 10, 2020 – Arlington, TX based hotel developer, Cimarron Hospitality and St. Louis based hotel operator, Genuine Hospitality open the new 105-room Hilton Garden Inn – Boulder / Longmont, CO. Located at 470 South Martin Street Longmont, CO, the hotel is ideally located at the Northeast corner of Ken Pratt Blvd & South Martin Street, 1.3-miles southeast of downtown Longmont, CO. The location is enhanced by the bordering St. Vrain River, known for its great whitewater Kayaking with spectacular views of the Colorado Rockies. The new Hilton Garden Inn - Longmont, CO guestrooms contain comfortable beds with f...
How the Pandemic Will Change the Meetings and Events Industry for the Better
the Global Business Travel Association | November 10, 2020
Exciting new technologies and creative content will be key for a stronger industry Alexandria, Virginia (November 10, 2020) For this week’s Collaboratory 2020 webinar series, the Global Business Travel Association (GBTA) – the world’s largest business travel association – welcomed CEO and Founder of Cvent, Reggie Aggarwal, to share his insights on the future of meetings and events and how technology will play an even bigger role moving forward. In the week’s headliner webinar, “Virtual, In-Person, Hybrid: What’s Next for the Meetings Industry?,” GBTA Interim Executive Director Dave Hilfman engaged Aggarwal on diverse to...
Sage Hospitality Group Adds Continuum, a Boutique Independent Hotel in Teton Village, Wyoming to Management Portfolio
November 10, 2020
Sage Hospitality Group announced today the addition of Continuum, a boutique independent hotel in Teton Village, Wyoming, to its portfolio of managed properties. “We are beyond excited to welcome this unique hotel into our independent hotel portfolio,” said Daniel del Olmo, President and COO of Sage Hotel Management, a Sage Hospitality Group company. “Our team thrives when getting to work with hotels that focus on creating a truly unique guest experience. In the case of Continuum, we will aim to deliver the joy of adventure and inspire the adventurer in everyone. And for that reason, we saw Continuum as a perfect fit for Sage and are...
Radisson Blu Opens All-Inclusive Resort on the Beaches of Punta Cana, Dominican Republic
Radisson Blu | November 10, 2020
Minneapolis - November 10, 2020 - Radisson Blu, an upper upscale hotel brand that delivers positive and personalized service in stylish spaces, today announced the opening of Radisson Blu Resort & Residence, Punta Cana. The hotel is an all-inclusive beachfront property on Playa Cabeza de Toro in Punta Cana, Dominican Republic. Just a 10-minute drive from downtown Punta Cana and a 20-minute drive from Punta Cana International Airport (PUJ), this beautiful hotel delivers the brand’s one-of-a-kind experience while simultaneously amplifying the incredible local culture. ACH Hotels & Resorts is managing the hotel, providing exceptional ...
The Wellem Joins The Unbound Collection by Hyatt in Düsseldorf
The Unbound Collection by Hyatt | November 10, 2020
The property is named after Jan Wellem, who together with his wife Anna Maria Luisa of the House of Medici significantly impacted Düsseldorf to become the center of culture and fine arts that it is today. In the spirit of its namesake, The Wellem is home to an impressive collection of contemporary art displayed throughout the property and within guest suites, including works from internationally renowned artists such as Jeff Koons, HA Schult, and Julian Schnabel. Guests have access to the hotel’s exclusive private Art Concierge, who can introduce guests to the masterpieces on display within the property and also offer tours at the nearby m...
Travel Memory Deficit: Research Reveals What Brits Miss Most About Travel and How They Plan to Make Up for Lost Time
Hilton | November 10, 2020
Research conducted by Hilton shows that travel creates some of our most unforgettable, favourite memories, and right now people are feeling that loss more than ever. The survey revealed what Brits miss most about travelling, with the chance to create new memories topping the list of the most longed for experiences. Almost two thirds (64%) claim this is the part of travel they yearn for the most, with Generation Z feeling the most cheated of the chance to create new travel memories in 2020 (73%). With COVID-19 making international trips more challenging, almost three quarters (71%) of Brits said the pandemic had made them more appreciative ...
Accor Signs With Kamaj Investment for Three Properties in Djibouti, Africa
Accor | November 10, 2020
DUBAI, United Arab Emirates, November 10, 2020 -- Accor, a world-leading augmented hospitality group, is expanding its footprint in Africa after signing a management agreement with Kamak Investment to manage its first properties in Djibouti. As part of its ongoing development strategy to expand its presence in sub-Saharan Africa, Accor is setting foot for the first time in Djibouti, with the launch of three hotels under three different brands, namely Pullman Living, Novotel and MGallery. The group is partnering with Kamaj Investments. Initially created as a real estate agency the founder, Houssein Mahamdoud Robleh diversified his busine...
Protect Profitability With Your Digital Marketing Spend
Michael Bennett | November 10, 2020
By Michael Bennett The headwinds remain strong across hospitality. Yet, momentum is building – especially when it comes to digital marketing. At Cendyn, we’re seeing digital spend rebound to about 50% of the levels that it was towards the end of 2019, when spending was at the highest level we’ve seen. The outlook looks more positive into 2021, where larger brands are setting aggressive budgets in a bid to combat OTAs and maintain the profitability of direct bookings. Profitability has also taken pole position for smaller groups and independents. Even as many operate under strict occupancy restrictions (and thus limited revenu...
How to Prepare a Successful 2021 Hotel Digital Strategy & Marketing Budget Amidst COVID-19
Margaret Mastrogiacomo | November 10, 2020
By Margaret Mastrogiacomo Budgeting season is a time to analyze your hotel’s marketing and technology initiatives from the last year and set a new plan in action to achieve greater success. Today, many sources project that the COVID-19 pandemic will continue to impact the hospitality industry for years to come, which makes budget planning for 2021 even more complex. In light of this, it’s important to have an idea of where the industry is heading and keep forecasted trends for 2021 top of mind when determining how to allocate your marketing dollars. When putting together your budget, investing in the right marketing initiatives is j...
6 Ways Hotel Benchmarking Can Help the Hotel Industry Rebound
HotStats | November 10, 2020
The hotel industry won’t emerge from the financial chasm caused by COVID-19 overnight, but recent data already points to a rebound. Benchmarking could help quicken the pace of recovery. As the hotel industry continues to thrash its way through the pandemic, hotel benchmarking has the power to not only keep hotels afloat, but also help lift the sector to solid financial ground once again. How Hotel Benchmarking Is Reviving the Hotel Industry It’s no secret that the pandemic broadsided the hotel industry. Consider U.S. hotels, which recorded a gross operating profit per available room (GOPPAR) of $-9.87 in the third quarter, a 110% d...
sbe and Accor to Develop Mondrian Gold Coast in Australia
November 10, 2020
Accor, a world-leading hospitality group, and sbe, the leading international hospitality group that develops, manages and operates award-winning brands, today announced Australia’s first Mondrian hotel and branded residences will be built at the iconic Burleigh Heads Beachfront on the Gold Coast. A stunning dual tower property, Mondrian Gold Coast is being developed in collaboration with Chris and Letitia Vitale’s Vitale Projects. It will be constructed on an expansive 43,453 square foot (4037sqm) beachfront site on the corner of First Avenue and The Esplanade Burleigh Heads in one of the Gold Coast’s most desirable neighborhoods. ...
Mayfair Street Partners and Hotel Equities Celebrate “Topping Off” of The Hamilton in Alpharetta, Georgia
Hotel Equities | November 10, 2020
ALPHARETTA, GA., November 10, 2020 — Today, Mayfair Street Partners and Hotel Equities shared the latest news regarding Alpharetta, Georgia’s highly anticipated boutique hotel, The Hamilton. Construction on the luxury bespoke hotel in the heart of the city’s downtown has reached its topping-off milestone ahead of schedule. Hotel Equities also announced that Kenneth Washington has been named general manager of the 119-room hotel located at 21 Milton Avenue. The Hamilton is owned and developed by Mayfair Street Partners (“Mayfair”) and Hotel Equities (“HE”) will operate the hotel upon opening. Both Mayfair and HE are headquartered...
Extended Stay America Opens Newest Location in Tampa
Extended Stay America | November 10, 2020
Charlotte, NC, November 10, 2020— Extended Stay America, Inc. (NASDAQ:STAY), the largest mid-priced extended-stay hotel brand, announced today the opening of the Extended Stay America Tampa Fairgrounds located in Tampa, Florida. The four-story 144 room property features complimentary Wi-Fi, premium cable, a STAYFIT fitness room, STAYCLEAN laundry room, and our signature spacious STAYPLAY lobby with additional vending options. The rooms include fully equipped kitchens with full-size refrigerators, stovetop, cookware, utensils, and dishes, as well as pillowtop beds, recliners, spacious workspace, and television streaming capabilities. ...
Quality Inn Montgomeryville Adapts to Future of Streamed Guestroom Entertainment With BeyondTV GuestCast™ by Hotel Internet Services
Hotel Internet Services, Inc. (HIS) | November 10, 2020
MONTGOMERYVILLE, Pa. — November 10, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has been selected by Quality Inn Montgomeryville to provide its guests with the industry’s latest in fully customizable in-room entertainment with the implementation of BeyondTV GuestCast. Identifying a need to modernize its television content offerings to mirror what guests are accustomed to when at home, Quality Inn Montgomeryville with BeyondTV Guestcast now joins a growing segment of the industry that recognizes the importance of providing guests with both complete and secure control over their viewin...
Onyx CenterSource Announces Launch of Enhanced RecoverPro Reporting Portal
Onyx CenterSource | November 10, 2020
DALLAS (Nov. 10, 2020) -- Onyx CenterSource, a leading global provider of B2B payments and business intelligence to the hospitality industry, today announced the launch of its enhanced RecoverPro Reporting Portal, which allows travel agencies to monitor and optimize the performance of their commission and incentive payments. Knut Erik Rief, Onyx vice president of product management, said travel agencies use the portal to review key performance indicators in their commission payment history for an at-a-glance view of overall commission payment health. Updates include an enhanced design, deeper segmentation capabilities and new dashboard opt...
“Easy to Obtain” Hospitality Technology Innovation Is Here. It Really Is!
ROOMDEX | November 10, 2020
By Jos Schaap For years, it was openly acknowledged that hospitality simply lagged behind all other industries when it came to technology. Yes, the Internet profoundly disrupted and changed the distribution system. But too often, these hospitality technology changes were forced on hoteliers as opposed to being championed from within. Recent evolution in cloud technologies mean there is new growth in the number of innovative hospitality technology start-ups in a market that is now desperate for help. The question is, will hoteliers continue to do their jobs like it is still 1992 or will they wake up to the potential that awaits them? ...
Arkansas State Parks Relies on Maestro Web Browser PMS at 29 Lodging Destinations
Maestro PMS | November 10, 2020
Operator of grand lodges, cozy cabins, and campsites discovers the grass isn’t always greener when switching tech providers; Maestro is proving to be its No. 1 PMS choice MARKHAM, ONTARIO, NOVEMBER 10, 2020 — For 14 years the Arkansas State Parks system relied on Maestro to provide a self-hosted, Windows and Web-based property-management system to centrally support its 1,700 campsites and 450 lodges and cabins across 29 locations, most of which had restaurants and sales-and-catering venues. In addition to Maestro’s ResWave Integrated Booking Engine, the government-run entity was successfully leveraging Maestro’s Front Offic...
Marriott International Reports Third Quarter 2020 Results
Marriott International, Inc. | November 9, 2020
Third quarter 2020 comparable systemwide constant dollar RevPAR declined 65.9 percent worldwide, 65.4 percent in North America and 67.4 percent outside North America, compared to the 2019 third quarter; Third quarter reported diluted EPS totaled $0.31, compared to reported diluted EPS of $1.16 in the year-ago quarter. Third quarter adjusted diluted EPS totaled $0.06, compared to third quarter 2019 adjusted diluted EPS of $1.47. Third quarter 2020 impairment charges related to COVID-19 impacted reported and adjusted diluted EPS by $0.07; Third quarter reported net income totaled $100 million, compared to reported net income of $387 ...
Miral Appoints Hilton to Bring Curio Collection and DoubleTree by Hilton Brands to Abu Dhabi’s Yas Island
Miral | November 9, 2020
ABU DHABI, United Arab Emirates - Miral, Abu Dhabi’s curator of experiences, is appointing Hilton to bring two new and unique hospitality offerings to Yas Island, while it invests AED 627 Million in their development. The WB Abu Dhabi, the world’s first Warner Bros. branded hotel, will be operated and managed by Hilton under its upper-upscale Curio Collection by Hilton brand, while the serviced residences will be managed by DoubleTree by Hilton. Signed by Mohamed Abdalla Alzaabi, CEO of Miral, and Jochem-Jan Sleiffer, President, Middle East Africa & Turkey at Hilton, this agreement brings Hilton’s Curio Collection and Double...
Baird/STR Hotel Stock Index Mostly Flat in October
Baird | November 9, 2020
The Baird/STR Hotel Stock Index was mostly flat in October, down just 0.2% to a level of 3,323. Year to date through the first 10 months of 2020, the stock index was down 36.9%. "Hotel stocks outperformed modestly in October despite heightened stock market volatility during the month as investors focused on rising nationwide coronavirus case counts and uncertainties regarding the upcoming election and timing of additional stimulus,” said Michael Bellisario, senior hotel research analyst and director at Baird. “Going forward, we believe clarity surrounding the election outcome should be a near-term boost to broader investor sentiment ...
