The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Accor & sbe to Open Mondrian Shoreditch London in Spring 2021
Accor | October 26, 2020
LONDON and MIAMI, Oct. 26, 2020 - Accor, a world-leading hospitality group, and sbe, the leading international hospitality group that develops, manages and operates award-winning brands, today announced an agreement to turn the five-star London hotel, The Curtain, into a Mondrian hotel in collaboration with current owner Reuben Brothers. Marking the brand's return to London, the opening will be Mondrian's sixth hotel in the global portfolio and a European flagship. The property will be converted to the Mondrian Shoreditch London after an update and restyling of the hotel, planned for completion next year. The Curtain Members' Club will cont...
Radisson Hotel Diamond Barranquilla Opens Following Renovation and Rebranding
Radisson | October 26, 2020
Minneapolis - October 26, 2020 - Radisson, one of the best recognized hotel brands, is proud to announce the opening of Radisson Hotel Diamond Barranquilla at Calle 85 No. 47-11, Barranquilla, Colombia. Located in the heart of the popular port city known for its extravagant Carnival celebrations, this upscale hotel is the perfect home base for exploring Colombia’s Caribbean coast. The hotel, previously Park Inn by Radisson Diamond Barranquilla, underwent a renovation that included updating the lobby and guest rooms before joining the Radisson portfolio. Guests arriving at Ernesto Cortissoz International Airport (BAQ) have an approximately...
Pacific Countries: From the Highs to the Lows, Where Does Performance Stand Now?
STR | October 26, 2020
Countries across the world have seen various levels of impact over the last seven months due to the COVID-19 pandemic. So where exactly do Pacific countries stand now? We look at how performance has changed over the course of the pandemic. Australia Australia experienced its lowest occupancy and RevPAR levels in April, 19.8% and AUD23.59, respectively. ADR, on the other hand, was at its lowest a month later in May at AUD118.36. Performance has since grown in the country as restrictions have ultimately eased. The country saw its highest performance levels in July: occupancy (41.5%), ADR (AUD143.96) and RevPAR (AUD59.72). In August, however, ...
New Hospitality Group, Long Weekend, Launches Hotel Portfolio
Long Weekend | October 26, 2020
Properties include The Lake House on Canandaigua, The Seagate Hotel & Beach Club and The Elbow Cay Club in Abaco, Bahamas New York, NY (October 26, 2020) – Launching today is Long Weekend, a new hospitality group with three projects under its flag. The independent collective will bring together award-winning designers, architects, restaurateurs and operators to create thoughtfully designed properties located in unexpected destinations. Each Long Weekend property, a mixture of existing and yet to be built, will be unified by a common goal. To create spaces and experiences that hold lasting memories. Long Weekend properties redef...
The Vinoy® Renaissance St. Petersburg Resort & Golf Club Names Tabish Siddiquie as General Manager
The Vinoy Renaissance St. Petersburg Resort and Golf Club | October 26, 2020
ST. PETERSBURG, FL – October 26, 2020 – The Vinoy Renaissance St. Petersburg Resort & Golf Club announces the hiring of Tabish Siddiquie as general manager. In his new role, Siddiquie will oversee daily operations for the historic 361-room resort while also serving as the primary strategic business leader of the property. As the resort’s general manager, Siddiquie will be responsible for all aspects of daily operations, including sales and revenue generation, marketing, guest and employee satisfaction, human resources, financial performance, and the membership club. Siddiquie will be actively involved in the St. Petersburg commu...
Online, Everyone Is a Guest-7 Ways to Extend Customer Service Through Social Media
Pipeline Social Media | October 26, 2020
By Maiya Wall / Pipeline Social Media What is the first thing that a potential guest does before booking a stay at your hotel? Most likely, it’s not going directly to the hotel website to learn about amenities. We believe they’ll go to your social media profiles and review sites first. They want to know what a stay at your hotel is like, they want to see more photos of your hotel that aren’t staged, and they want to see what other people are saying about you. When potential guests stop by your social channels to take a look, make sure you extend the same level of customer service online as you do in person at your hotel! This arti...
Maestro to Showcase Multi-Platform Web Browser PMS Options for Independents at CYBER HITEC
Maestro PMS | October 26, 2020
Attend Maestro’s ‘Power to Choose’ Virtual Exhibitor Tutorial and learn if Cloud-Hosted, On-Premise, Self-Hosted or Private-Cloud PMS is right for you; Online event to be held Thursday, Oct. 29, at 1:00 p.m. MARKHAM, Ontario, Oct. 26, 2020 — For the first time, global hoteliers will come together virtually today to attend CYBER HITEC, an online hospitality technology conference featuring the brightest minds and hottest hotel technologies from around the world. To show trepidatious travelers that their hotels are safe, operators are realizing there needs to be change, and the urgent transformation of contactless service begi...
Aptech to Showcase Its Hospitality-Specific Finance & Accounting Software at HFTP’s CYBER HITEC
Aptech Computer Systems, Inc. | October 26, 2020
Five reasons why hoteliers should purchase their finance and accounting software from a technology supplier with 50 years of hospitality experience; See why Aptech is the industry standard for hospitality financial management at CYBER HITEC PITTSBURGH, OCT. 26, 2020 — In today’s economic climate, hoteliers are looking for ways to reduce costs across the board. To know where to cut, they must have the ability to access, view, compare, and dynamically analyze the performance data of their single hotel or multi-property, multi-branded portfolios. Without access to this vital information, operators may find themselves unable to make effect...
Oracle Deals an Ace in the Hole for Casino Group in Historic Downtown Vegas
Oracle Hospitality | October 26, 2020
The D, Golden Gate and Circa Casinos go all-in with Oracle Hospitality and NetSuite REDWOOD SHORES, Calif. – October 26, 2020 – For both the oldest to the newest casinos in downtown Las Vegas, prioritizing the guest experience is always the smartest bet. Derek and Greg Stevens, the brothers who own of The D Las Vegas, Golden Gate Hotel & Casino and the soon-to-open Circa Resort & Casino are doubling down on this idea, using Oracle to modernize each casino to deliver an exceptional and safer guest experience that uniquely blends the vintage Vegas feel with contemporary expectations. With a rich history starting with the ...
ProfitSword Recognized by Golden Bridge Business & Innovation Awards as a Leading Developer of Next Generation Business Intelligence Technology
ProfitSword | October 26, 2020
World’s premier business awards program names ProfitSword as a Silver Award winner for advancing capabilities in artificial intelligence and machine-learning to automatically detect variations in business performance. ORLANDO, Fla. – (October 26, 2020) – ProfitSword, the leading developer of business intelligence and data integration software for the hospitality industry, has been named a Silver winner by the 12th Annual Golden Bridge Business and Innovation Awards for its role in enhancing business intelligence capabilities with the recently launched ProfitAbility solution. An advanced dashboarding and data analytics platform that u...
Hotel Internet Services Showcases Advances in Contactless Guest Service and Entertainment Personalization Along With Latest in Wi-Fi Connectivity at C
Hotel Internet Services, Inc. | October 26, 2020
CLEARWATER, Fla. — October 26, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, is set to offer an opportunity for industry professionals to learn about the latest technologies capable of meeting new guest expectations for safer, more connected and personalized hotel experiences at this year’s Cyber HITEC. As an official exhibitor of the virtual event taking place October 27-29 and with attendees able to visit the virtual booth until November 25, HIS will demonstrate how comprehensive in-room entertainment and guest service solutions such as BeyondTV can enhan...
Nomadix Unveils New Suite of Hotel Offerings at Cyber HITEC
Nomadix | October 26, 2020
LOS ANGELES, Calif. – October 26, 2020 – Nomadix® Inc., a technology leader in hospitality and multi-tenant industries, today announced it will demonstrate its new suite of cost-effective hotel solutions, including casting, cloud PBX and a mobile guest app, at Cyber HITEC October 27-29, 2020, in the Cyber Exhibitor Advantage Pavilion booth #730. The company will also showcase its flagship gateway offerings, along with new functionality to meet shifting guest demands and budget restrictions in today’s hotel environment. “Being part of the hospitality industry for more than two decades, we understand the complex requirements and pai...
Angie Hospitality Demonstrates Contactless, Smart Hotel Technologies at Cyber HITEC
Angie Hospitality | October 26, 2020
LOS ANGELES, Calif. – October 26, 2020 – Angie Hospitality® by Nomadix, the leading provider of voice-activated and contactless technology solutions for hotels, today announced it will demonstrate its new touchless technologies, including its in-room assistants, casting, PBX and mobile guest apps, at Cyber HITEC October 27-29, 2020, in the Clean to Cleaner Pavilion booth #829. The Angie Hospitality team will be on hand to introduce a host of new products and answer questions about how to make guests feel safe while providing additional conveniences, and how to cut costs while optimizing hotel services. Product Demos: Voice-Enabl...
Radisson Hotel & Conference Center Green Bay Completes Extensive $23 Million Renovation
Radisson | October 23, 2020
Minneapolis - October 23, 2020 - Radisson Hotel & Conference Center Green Bay today announced details of its renovation to the public. The hotel underwent an extensive $23 million renovation over the past two years. The renovation was completed in three phases with updates to the lobby, corridors, guest rooms and suites, conference rooms and the exterior. The guest rooms now feature the latest Radisson brand design with comfortable and natural elements encouraging a balanced environment with Scandinavian inspired hospitality, along with recognizing the Oneida Nation heritage. Additionally, the hotel added a marketplace and Sky World Coff...
Deal Activity in Travel & Tourism Sector Declined by 11.3% During September
GlobalData | October 23, 2020
A total of 102 deals were announced in the global travel and tourism sector during September 2020, which is a decrease of 11.3% over 115 deals announced during the previous month, according to GlobalData, a leading data and analytics company. Aurojyoti Bose, Lead Analyst at GlobalData, comments: “The travel and tourism sector is among the worst hit due to COVID-19, and deal activity in the sector has also remained inconsistent since the outbreak. After showcasing improvement for three consecutive months, deal activity in the sector plummeted once again in September.” Most of the deal types witnes...
The Indigo Road Hospitality Group Acquires The Skyline Lodge in Highlands, North Carolina
Indigo Road Hospitality Group | October 23, 2020
CHARLESTON, SC — OCTOBER 23, 2020 — The Indigo Road Hospitality Group has added The Skyline Lodge in Highlands, NC to its growing portfolio of F&B-driven boutique hotels. Robert Nass, who owned and operated the historic property for nearly three decades, sold it to The Indigo Road for an undisclosed amount. The Indigo Road acquired The Skyline Lodge on September 25, 2020 and will completely renovate the entire property, including the addition of Oak Steakhouse, The Indigo Road’s modern take on the classic American steakhouse. The renovations should be completed by the end of April, with a mid-May reopening of the hotel. “My bus...
Pendry Hotels & Resorts Plans Spring 2021 Opening of Pendry Chicago
Pendry Hotels & Resorts | October 23, 2020
Pendry Chicago Will Reimagine the City's Historic Carbide & Carbon Building on Michigan Ave. ORANGE COUNTY, CALIF. (October 23, 2020) – Pendry Hotels & Resorts today announced its further U.S. expansion with Pendry Chicago. The renovation and refurbishment of the Art Deco Chicago landmark, the Carbide & Carbon Building, is currently underway and will bring Pendry Hotels & Resorts’ refined sense of modern-day luxury hospitality to Chicago beginning spring 2021. Pendry Chicago will be located in Chicago’s Loop neighborhood, amid a dynamic collection of cultural attractions, robust offices and corporate headquarters, and ...
Vision Hospitality Group Debuts Kinley Cincinnati Downtown
Vision Hospitality Group | October 23, 2020
CHATTANOOGA, TENN., OCT. 23, 2020 - Vision Hospitality Group has debuted the Kinley Cincinnati Downtown, Cincinnati’s newest lifestyle hotel as part of The Tribute Portfolio, located at 636 Race Street nestled between Cincinnati and the historic Over-the-Rhine neighborhood, this boutique property provides a central location in the heart of the Queen City. Steps away from the city’s top cultural institutions, Kinley Cincinnati Downtown boasts 94 guest rooms, and celebrates local community and culture while offering unpretentiously-hip design and caring guest service. Kinley will provide a home base for active explorers and casual advent...
The Truth About Social Media Marketing for Hotels
GCommerce | October 23, 2020
Scott van Hartesvelt | Founder | GCommerce Solutions Every once in a while, a well-intentioned article comes to our attention, providing hoteliers digital marketing advice that flies in the face of our current thinking. It challenges us to re-evaluate our thought processes to determine if our hotel marketing best practices rise to meet the moment. Today, just such an article came to our attention. It suggested that hoteliers should eschew social media marketing in favor of more reliable and profitable channels. The argument goes that in these challenging times, hotels have limited budgets (true) and that hoteliers are paying parti...
HVS Guide to Hotel Management Contracts
Eunice Wong | October 22, 2020
By Eunice Wong, Daniel J Voellm HVS Guide to Hotel Management Contracts is an extensive collation and comparison of key terms and clauses of management contracts to across the United States of America, Europe, and the Asia Specific region. This report presents the critical survey results. Download document (657 KB)...
Call to Action for Hospitality, Event and Travel Professionals to Take Part in Research Ahead of HSMAI Europe Curate
HSMAI Europe | October 22, 2020
Research to guide debate and identify potential challenges and solutions about the future of the events and diversity and discrimination in the industry LONDON, October 2020 – Hospitality, events and travel professionals across the UK and Europe are invited to take part in two research projects ahead of HSMAI Europe Curate virtual conference which is taking place 3 - 4 November this year. The research focuses on both discrimination and diversity in the industry as well as the future of events; identifying current challenges and potential solutions faced by the industry - particularly in light of the pandemic. Industry professionals ca...
A Message to the Travel, Lodging and Hospitality Industry That May Save your Business
Frederick J. DeMicco | October 22, 2020
By F.F. Miles and Frederick DeMicco Ph.D., Professor, the Franke College of Business, School of Hotel and Restaurant Management, Northern Arizona University With our extraordinary downturn in hospitality and travel, I sought out a corporate business traveler, a frequent flyer, road warrior extraordinaire and someone in our global travel industry who occupies the C-Suite. With travel starting to spring back to life, especially for leisure travelers, I thought it would be a good idea to interview a frequent traveler to learn what life is all about today when flying, staying in hotels and renting cars, etc. Below reflects my interview wi...
How Operational Efficiency Leads to Optimal Profitability
HotStats | October 22, 2020
In the hotel industry, the deeper decision-makers can drill down into departmental figures, the easier it is to generate revenue, chisel away at unnecessary costs and post a healthy profit. Simply put, the best decisions are driven by in-depth analysis of departmental revenue and operational costs. Sound like too much work? Analyzing these critical figures and unlocking higher profits may be easier than you think. Is the Hotel Industry Measuring Revenue Wrong? First, why is it important to measure departmental metrics? The answer is clear when you look at what most leaders in the hotel industry are doing wrong. The...
Compare Yourself to the Best
Shep Hyken | October 22, 2020
By Shep Hyken Stop comparing yourself to the competition. It’s okay to ask yourself, “What are they doing that we aren’t?” However, that can be a dangerous question. I use the word dangerous to warn you that all you are doing is “baseline thinking.” I call it that because it’s at the base. Realize that others in your industry are probably asking themselves the same question. If all you do is copy your competitor, then you risk being the same as them—not an organization that’s different, and ideally better. In worst-case scenarios, you become a commodity. It doesn’t matter if you’re B2B or B2C, you become just ...
